/10
★★★★★
based on 18177 reviews published
★★★★★
based on 18177 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
You lied about paying taxes in the price
Verified Buyer
1
/5
★☆☆☆☆
My order is not dated 15/06 as indicated but rather 15/11/2021. No follow-up from the company, the switchboard operator was barely friendly and unable to provide any information. Sales gesture for 6 months of delay, an advertising cutting board. Frankly disappointing....
Acheteur Vérifié
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1
/5
★☆☆☆☆
No joint with the faucet which is sold at a high price for a small piece of plastic. I don't have the patience to send it back.
Acheteur Vérifié
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Answer from tompress.com
Hello, I apologize for this inconvenience and will inform our customer service department so that they can take the necessary action. Best regards.
1
/5
★☆☆☆☆
Customer service more pleasant, review your slogans because you say on the site 48h delivery it took over a month to receive the package, packaging too well pack 2 cartons and paper around there is a way to do more environmentally friendly
Acheteur Vérifié
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Answer from tompress.com
Unfortunately, the item you ordered was not in stock at the time you placed your order. The indication is visible on the right of the photo of the article on the site and in real time. On the other hand, delivery took place within 48 hours, as you can see from the tracking of your shipment dated 02/06 and delivered on 04/06. Best regards.
1
/5
★☆☆☆☆
Delivery months after ordering Missing gaskets on cap and faucet
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies, the file is open with the after-sales service and bears the reference 29024. We will keep you informed of its progress. Yours sincerely
1
/5
★☆☆☆☆
I still haven't received my coli
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies, it seems that the parcel took a wrong route, the postal services are in the process of correcting this. On our side, we are opening a request to accelerate the re-routing. Best regards.
1
/5
★☆☆☆☆
I ordered parts for a plunger. I didn't look at the description because the photo was self-explanatory, so I ordered. I received the parts but a gasket that was on the photo was missing. I immediately looked into why. In fact the photos were wrong, they had added the joint and so I didn't order what was displayed!!!! After two requests for commercial gesture, they did not answer q
Acheteur Vérifié
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Answer from tompress.com
Hello, You have consulted the secondary photos without reading the description on which everything is indicated. Kind regards.
1
/5
★☆☆☆☆
I've tested them and they don't work. I'm still waiting for a response from the service department after 10 days.
Acheteur Vérifié
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Answer from tompress.com
Hello, We have received the information required to continue the soap case and will get back to you as soon as possible. Best regards.
1
/5
★☆☆☆☆
Defective product it sucks again made in china
Acheteur Vérifié
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1
/5
★☆☆☆☆
Hello, I ordered an item (pepper mill) in mid-December and received it in mid-April. I sent a photo as requested and I'm still waiting.
Acheteur Vérifié
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1
/5
★☆☆☆☆
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Acheteur Vérifié
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1
/5
★☆☆☆☆
Waiting 6 months for delivery was almost like giving up if I'd had time to look elsewhere.
Acheteur Vérifié
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1
/5
★☆☆☆☆
Order placed in January 2022, not received until April More than 3 months for a simple ravioli roll - you have to wonder what wood it was made from!
Acheteur Vérifié
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1
/5
★☆☆☆☆
Arrives months late
Acheteur Vérifié
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1
/5
★☆☆☆☆
An order launched at the end of December. Delivery at the end of April of the following year. No communication in the meantime on delivery times.
Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for the inconvenience, but we are doing our best to shorten lead times and update information on the site in real time. We will do our best to improve the communication of the follow-up of your orders. Best regards.
1
/5
★☆☆☆☆
Bjr. The delivery man didn't drop my parcel off at my home but at the depot. Waste of time and money as I had to hire a van to collect it.
Acheteur Vérifié
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Answer from tompress.com
Hello, Was it not possible to make an appointment? Could another delivery address not be considered? Yours sincerely
1
/5
★☆☆☆☆
I still haven't received my article
Acheteur Vérifié
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Answer from tompress.com
Hello, The carrier came 2 times for the delivery and left a notice. We sent you the information on 06/04/2022 to contact the delivery person before the package was returned. Best regards.
1
/5
★☆☆☆☆
Italian induction coffee maker, order n° 485050 validated on 07 June 2021 Received on 22 March 2022, practically 10 months after the order... This is a record... The coffee maker is great!
Acheteur Vérifié
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1
/5
★☆☆☆☆
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Acheteur Vérifié
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1
/5
★☆☆☆☆
We had to pay 42 euros in customs duties on top of the 72 euros for shipping.
Acheteur Vérifié
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Answer from tompress.com
Hello, We are sorry that these prices do not suit you, please note that shipping costs are calculated according to the actual weight of the order and the current rates of La Poste for delivery to French overseas departments and territories. Best regards.
1
/5
★☆☆☆☆
As already mentioned by your customers, no instructions, no adaptive product, I haven't managed to use any of the three products, so I'm probably stupid.
Acheteur Vérifié
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Answer from tompress.com
Hello, the instructions for these accessories are included with the vacuum packing machine required for their use. I have not found the vacuum packing machine purchased from us. Could you please contact our customer service department to identify the machine in your possession? Yours sincerely
1
/5
★☆☆☆☆
-
Acheteur Vérifié
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Answer from tompress.com
Hello, This is indeed annoying, please contact our after-sales service by e-mail: [email protected] or by phone: 05 63 71 44 99. If you can, please do not hesitate to detail the incident with one or more photos. Best regards.
1
/5
★☆☆☆☆
-
Acheteur Vérifié
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1
/5
★☆☆☆☆
Shipment of a part not compatible with the body of my chopper, the worm screw shows traces of operation, no commercial gesture to provide a return label. No way!
Acheteur Vérifié
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Answer from tompress.com
Hello, in the event of a retraction, the return of goods is at the customer's expense. Please contact our customer service department with the brand and model of chopper and motor so that they can help you identify the spare part compatible with your chopper model. You can contact us 24 hours a day using the contact form on our website or by e-mail: infos@t
1
/5
★☆☆☆☆
The funnel I received does not correspond to the description, it does not stop the flow of product when you remove it from the bottle, for a first purchase!!! hello damage .... Les Vergers bio de vertougit
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry to hear that you're not entirely satisfied with this item. I'll pass on your comments to our customer service department to find out the reason for this malfunction and to obtain more details about the difficulties encountered. Is the level set correctly? Is the tip in place? Yours sincerely
1
/5
★☆☆☆☆
The post office charged me 9euros in customs fees because the parcel came from China.
Acheteur Vérifié
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Answer from tompress.com
Hello, I think you're mistaken, there are no customs fees on French territory, we are located in the Tarn (81). What's more, the lava stones are made from natural lava from the Etna volcano in Sicily. Sincerely yours.
1
/5
★☆☆☆☆
Order placed on november 8 articles received on january 19 !!!!!!!!!!!!!!!!!!!!!!!!!!! therefore no comment
Acheteur Vérifié
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1
/5
★☆☆☆☆
I have the impression that your site is in fact a scam. I ordered an item at the end of december. parcel n° CB612711517FR. To this day, I still haven't received the item and I've been informed that the French post office will process my file from January 21st. I have since requested a refund for my diary and to date I have received no reply from your site.
Acheteur Vérifié
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Answer from tompress.com
Hello, The claim has been opened for the loss of your parcel by the postal services, n°43291103, the refund is requested and should arrive on your account as soon as the claim is closed. Best regards.
1
/5
★☆☆☆☆
Delivery made, inside the box was not my order but that of another customer. I took the necessary steps to return the parcel by telephone and then sent it back. Not even a commercial gesture for the inconvenience.
Acheteur Vérifié
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Answer from tompress.com
Hello, We are sorry for this inversion, we are waiting for the return of the order received by mistake. I would like to confirm that we have taken care of the return shipping costs and apologize once again for this inconvenience. Yours sincerely
1
/5
★☆☆☆☆
Be honest about delivery times and not hide behind an out-of-stock situation".
Acheteur Vérifié
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