/10
★★★★★
based on 17094 published reviews
★★★★★
based on 17094 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I ordered in September. Here we are in January of the following year, and I STILL HAVE NOT RECEIVED ANYTHING AND YOU HAVE NOT GIVEN ME THE SLIGHTEST NEWS Furthermore, it is obviously too complicated for you to send even a word of apology for making your customers wait like this. I am furious at your company's deplorable level of service. 0 follow-up, 0 service.
0 points.
Acheteur Vérifié
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Answer from
tompress.com
Hello, We apologize for the inconvenience. We are making enquiries to find out what happened when the parcel was sent. Best regards.
1/5
★☆☆☆☆
Products received completely damaged
Acheteur Vérifié
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Answer from
tompress.com
Hello, the after-sales service has taken the necessary steps following the transport breakage and the reimbursement is in progress. Yours sincerely
1/5
★☆☆☆☆
To pay a service for my order to arrive the next morning and for it to arrive only 2 days later, no thank you. What's more, it's up to me to ask for a refund, even though I paid Tom Press. You're quick to solve problems. One last thing: I'm not satisfied with your products, which are far from top-notch.
Acheteur Vérifié
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Answer from
tompress.com
Hello, an SAV file has been opened following Chronopost's late delivery. We have opened the claim and will keep you informed. Best regards.
1/5
★☆☆☆☆
Ras, everything went well.
Acheteur Vérifié
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1/5
★☆☆☆☆
I'm still waiting for the 2nd part of the order, which I was hoping would arrive at least by 31/01!!!! Could I know if it should arrive soon ? ( it's an oyster hold)
Acheteur Vérifié
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Answer from
tompress.com
Hello, please contact our customer service department on 05 63 71 44 99 or [email protected]. No change reported, you should receive it before the end of the month. Best regards.
1/5
★☆☆☆☆
I never received the order !!!!!
Acheteur Vérifié
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1/5
★☆☆☆☆
I ordered and paid for the goods at the beginning of December, but still haven't received them! I am very dissatisfied with the delivery service...
Verifizierter Käufer
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1/5
★☆☆☆☆
I am still waiting for my goods to arrive. It has been 6 weeks. I have left several email messages. Can someone please tell me when my goods will arrive. I am feeling like I have been scammed.
Verified Buyer
Answer from
tompress.com
Hello, Your order is on the road : https://www.laposte.fr/outils/suivre-vos-envois?code=EY644552692FR. Best regards.
1/5
★☆☆☆☆
I've been waiting for the .... device for over 2 weeks now and you haven't been able to give me any precise news.
Acheteur Vérifié
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Answer from
tompress.com
Hello, you can track your package at the following link: https://www.laposte.fr/outils/suivre-vos-envois?code=cb547679880fr Best regards.
1/5
★☆☆☆☆
Still no order as of today's date 26/11/2020
Acheteur Vérifié
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Answer from
tompress.com
Hello, your parcel has been shipped and you can track it here: https://www.laposte.fr/outils/suivre-vos-envois?code=cb547983209fr Best regards.
1/5
★☆☆☆☆
Hello, Before sending your satisfaction survey, it would be better to know if the order has been delivered. In fact, since I placed the order on November 4, I've had no news from you or from the delivery tracking system.
I can assure you that I am very disappointed. Sincerely
Acheteur Vérifié
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Answer from
tompress.com
Hello, La Poste has just returned the parcel to us on the grounds that it was not collected within 10 days. Please contact our customer service department on 05 63 71 44 99 with code 25798. Best regards.
1/5
★☆☆☆☆
To date, I have received nothing. Thank you very much.
Acheteur Vérifié
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Answer from
tompress.com
Hello, I see a delivery made on the tracking of your package. Parcel left on 13/11 and delivered yesterday. Please rectify. Kind regards.
1/5
★☆☆☆☆
NOT YET RECEIVED THE COLI
Acheteur Vérifié
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Answer from
tompress.com
Hello, the parcel has been available at the relay point since 15/10: https://www.laposte.fr/outils/suivre-vos-envois?code=2V02073514033. Best regards.
1/5
★☆☆☆☆
Goods could be better described, with detailed pictures. Delivery time was far too long. Feedback on the return shipment is still pending. Messages in German would also be very helpful. Not everyone speaks French.
Verifizierter Käufer
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Answer from
tompress.com
Hello, I see the emails in German. We will see to improve the photos of the grater. Kind regards.
1/5
★☆☆☆☆
Delay far too long could not try received after tomato season too bad
Acheteur Vérifié
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Answer from
tompress.com
Hello, Our apologies, we are doing our best to reduce the restocking time. Kind regards.
1/5
★☆☆☆☆
Poorly packaged goods, I thought there were 4 broken pots but in fact 8, disappointed!
Acheteur Vérifié
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Answer from
tompress.com
Hello, Our apologies, I'm reporting the 8 jars to update the current SAV file, please remember to send the items requested on 06/10. Best regards.
1/5
★☆☆☆☆
Problem when ordering, they don't say they're not in stock, then the deliveryman doesn't know how to use a doorbell or takes the wrong street. The 3rd time, the parcel is damaged.
Acheteur Vérifié
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Answer from
tompress.com
Hello, we're sorry for the delay in delivery. You can check the availability of items in real time on the site directly on the product sheet, you will then find them on the order confirmation. Best regards.
1/5
★☆☆☆☆
Very friendly secretaries, but lousy service
Acheteur Vérifié
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1/5
★☆☆☆☆
Bad, disappointing packaging, return to sender
Acheteur Vérifié
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1/5
★☆☆☆☆
Sorry but I still haven't received my order!
Acheteur Vérifié
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Answer from
tompress.com
Hello, I see that the parcel was delivered yesterday. Best regards.
1/5
★☆☆☆☆
Still not received.....
Acheteur Vérifié
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Answer from
tompress.com
Hello, Our after-sales service has just taken note of your parcel which left on 24/08. A non-delivery claim will be opened with the postal services. Best regards.
1/5
★☆☆☆☆
For the moment I can only assess the delivery, which was totally unsatisfactory as it was delivered 700 km from my home, and the customer service, which wasn't much better as Colissimo and Tompress were both blaming each other. What's more, a copy of the complaint e-mail should have been sent to me, but I haven't received anything.
Acheteur Vérifié
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Answer from
tompress.com
Hello, the parcel was indeed misdirected, the claim is in progress under the reference 35956675. Yours sincerely
1/5
★☆☆☆☆
Indicates on the site that the product is available and in stock. However it arrives 2 months after the order and customer service is absent.
Acheteur Vérifié
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1/5
★☆☆☆☆
You are a disaster! you send broken goods without checking and expect the customer to bear the cost of reshipment because it's broken?!?! it doesn't end there
Compratore Verificato
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1/5
★☆☆☆☆
As far as I am concerned you are unreliable with zero seriousness! You sent me a broken vinegar pot as pictured and it did not break in transit but was shipped already in that condition!!! You also expect the customer to pay for the shipping!!! It does not end here not so much for the money but I will report you on all forums and to the consumer association!
Compratore Verificato
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Answer from
tompress.com
Good morning, we are sorry that the item arrived damaged and have offered you a refund by calculating the extent of the damage. For the return, however, it is specified in the General Conditions of Sale that the return is always the responsibility of the customer. We are available for any other needs. CUSTOMER SERVICE TOMPRESS ITALIA
1/5
★☆☆☆☆
Undelivered
Acheteur Vérifié
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Answer from
tompress.com
Hello, The parcel is being returned to sender because Chronopost has reported an anomaly identified on the postal code or recipient's address. As soon as we receive the return, the refund will be processed. Best regards.
1/5
★☆☆☆☆
My experience is not good , the goods after 15 days has not yet arrived and the service is poor , the delay is due to the Italian courier but from the company only an email saying it is a week that I solicit him "... still have not received the goods ... you do you!"
Compratore Verificato
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Answer from
tompress.com
Good morning, as already explained by email, there was a misunderstanding with the delivery that we are trying to resolve as soon as possible. The situation is being monitored constantly to resolve the problem as soon as possible. We will be careful to continue to resolve the problem as soon as possible. CUSTOMER SERVICE TOMPRESS ITALIA
1/5
★☆☆☆☆
No parcel received to date !!!
Acheteur Vérifié
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1/5
★☆☆☆☆
O zero
Acheteur Vérifié
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Answer from
tompress.com
Hello, your parcel has been delivered to La Poste, it is currently on its way. Yours faithfully
1/5
★☆☆☆☆
Not happy with either the merchandise purchased or the disastrous customer service: - The product is not correctly described in its technical aspects and when I receive the product it cannot be used at more than 220 degrees. For a Socca dish that has to go into a wood-fired oven, this is annoying. Customer service doesn't want to pay the return postage. For a pro site, this is really bad.
Acheteur Vérifié
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