/10
★★★★★
based on 17094 published reviews
★★★★★
based on 17094 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
One of the pans has a chip on the handle (an enamel chip is gone). The handle burns after cooking: impossible to hold the pan without putting a cloth around it. In short, I'm rather disappointed.
Acheteur Vérifié
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Answer from
tompress.com
Hello, the pans you have ordered are not equipped with a cold handle. It is necessary to protect yourself with a glove or a potholder before handling them hot. You can come back to us directly and show us the shine by sending us a photo by e-mail. Best regards.
3/5
★★★☆☆
The épépineuse doesn't quite live up to expectations. I chose this model for the adjustment screw, which is supposed to change the proportion of waste removed. In fact, this screw is useless. I would have had the same result with a much cheaper model.
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3/5
★★★☆☆
Apples have to be sliced before grating, which is laborious. Then the mechanism should be removable for better cleaning. The outlet funnel is too wide, so the slices are scattered.
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3/5
★★★☆☆
I'm rather disappointed with my purchase, the épépineuse was delivered without a pestle (you have to be very careful with your fingers, DANGEROUS device), nor an anti-splash protection, as soon as you turn the crank backwards the cone dislodges, and all this at price 175. This was my first TOM PRESS purchase, and certainly my last.
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3/5
★★★☆☆
Product not precise
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3/5
★★★☆☆
Shipping costs too high
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2/5
★★☆☆☆
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2/5
★★☆☆☆
The crocheted ones I ordered and received are much too short. When I ordered them on your website, no length was mentioned. I won't be able to use them with such a short length. I'm attaching a photo of a hook I already had that is the right length with one of your small hooks I received. You'll see the difference. And if you have hooks
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3/5
★★★☆☆
Product too light, handle too narrow, easy to burn...
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3/5
★★★☆☆
Very long delivery times for butter pallets of superb quality.
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3/5
★★★☆☆
Good product as described. Good quality. Good traceability from TomPress. But CATASTROPHIC delivery service. I had to collect the products myself from the carrier's logistics platform after a week ...
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Answer from
tompress.com
Hello, We apologize for the inconvenience caused by the shipping company. We would like to inform them of the mishandling of your parcel so that the service can be improved and you can be completely satisfied with your next order. Best regards.
3/5
★★★☆☆
The door does not close properly because it is too short. When the door is closed, there is a gap of one centimeter on the side. The attached magnetic catch lies exactly in the open gap so that the door is not held in place. In addition, the mesh was not fitted properly and has a small hole.
Verifizierter Käufer
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Answer from
tompress.com
Hello, we apologize for this inconvenience, I will send the photos to our customer service. Yours sincerely.
2/5
★★☆☆☆
Jars do not seal on sterilization
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Answer from
tompress.com
Hello, what do you mean? Please contact our customer service to clarify the use of these jars and find a suitable solution. You can contact us on 05 63 71 44 99 or [email protected] or via the website: https://www.tompress.com/PS-contact.aspx. Kind regards.
3/5
★★★☆☆
Hello Delivery
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3/5
★★★☆☆
Delivery on time, product as described, but the packaging makes 1 of the 19 labels per pack unusable (paper stuck to the packaging). Given the price of the product, it would be logical to use 21 labels per pack, knowing that the first is unusable.
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3/5
★★★☆☆
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3/5
★★★☆☆
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3/5
★★★☆☆
I bought this slicer during a sales period, before purchasing this product I asked for a small discount. This discount was the cover for this slicer. This was refused, so here's why you only have three stars.
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2/5
★★☆☆☆
I had to phone to receive my order because more than a week after ordering I had not received any information. The plancha has a shock in a corner and the oil dispenser is missing which was missing when I ordered and I have no information on when I will receive this missing item. I remain more than skeptical about the future of my future purchases from you. In the meantime
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Answer from
tompress.com
Hello, We apologize for the inconvenience. The oil spray will be sent to you free of charge as soon as production is complete, as agreed during your telephone conversation. For the plancha, we require the delivery note containing your reservations to the carrier so that we can take the necessary steps. Best regards.
3/5
★★★☆☆
Long delivery times The parcel took over a week to be delivered almost to the point of departure.
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3/5
★★★☆☆
Very fast order processing and shipping. I ordered tomato stakes, the only downside is that the stakes are not pointed, which is not at all practical for planting. I'd never seen that before. And it's not visible on the description. Hence my note
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Answer from
tompress.com
Hello, the stakes are sold alone or with the plastic cone for stakes you can complete it if you don't already have the cones: https://www.tompress.com/A-10003222-cone-en-plastique-pour-piquet.aspx Best regards.
2/5
★★☆☆☆
1 broken pot
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Answer from
tompress.com
Hello, We're sorry for the inconvenience. Did you send the photo to our customer service department as agreed during your telephone conversation? Please remember to quote the file number in your e-mail: 29105. Best regards.
2/5
★★☆☆☆
More than five months between order and delivery - that's not serious!
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2/5
★★☆☆☆
Unfortunately only 2 stars, order on 10.04 partial delivery mid-June, rest is no longer available (can happen). No information from seller. The whole thing could have been processed much faster. Product is of good quality.
Verifizierter Käufer
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Answer from
tompress.com
Hello, we apologize, we will do our best to keep you informed. Yours sincerely.
3/5
★★★☆☆
Difficult to turn the crank
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3/5
★★★☆☆
Reduce packaging: I received the 100 vacuum bags in a cardboard box that was far too big for the product being shipped. A large envelope would have sufficed!
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3/5
★★★☆☆
Very long delivery and no tracking
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3/5
★★★☆☆
The bird of prey tends to wrap itself around the pole. I think a 5 to 6-meter pole would be better.
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2/5
★★☆☆☆
The iron in the structure is too weak
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2/5
★★☆☆☆
Two weeks after receiving a French fry dryer with photo evidence of defects and a request to replace the product, no return from your after-sales service. TOM PRESS, are you serious?
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Answer from
tompress.com
Hello, The elements received have been communicated to the manufacturer in order to find solutions. The file is in progress and is being followed up under reference 28882. Best regards.