/10
★★★★★
based on 18177 reviews published
★★★★★
based on 18177 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The value of the parcel was falsely estimated, resulting in exorbitant customs charges. We found a solution with your after-sales service, which caused a further delay in delivery.
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies, the error has been identified and corrected. Best regards
1
/5
★☆☆☆☆
I cancelled an order the day after I made it, they initially agreed however they still took money from my account and sent the order 6 days later then proceeded to tell me that I had ordered twice (I only had 1 confirmation email). They only admitted fault once I pointed that out. The pasta machine also isn't the same as what they are advertising online which they say they note online (they don't)
Verified Buyer
1
/5
★☆☆☆☆
I cancelled an order the day after I made it, they initially agreed however they still took money from my account and sent the order 6 days later then proceeded to tell me that I had ordered twice (I only had 1 confirmation email). They only admitted fault once I pointed that out. The pasta machine also isn't the same as what they are advertising online which they say they note online (they don't)
Verified Buyer
Answer from tompress.com
Hello, Your order n ° 194244 of 02/01/2021 has been canceled following your request of 02/03/2021. Another order n ° 474856 was placed on 02/09/2021 from our website, it left on 02/10/2021, we have not received a cancellation request for this one. We still take care of the return of your package and wait for it in our warehouses to proceed with the requested refund. Cordially.
1
/5
★☆☆☆☆
6 weeks to get my order (after having sent 2 mails) whereas you advocate a fast delivery, I find that null. No word of explanation or apology to tell me that it would take longer than expected.
Part of my order has been sent. I did not receive 2 items I had ordered.
The packets of flour arrived stale.
Acheteur Vérifié
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Answer from tompress.com
Hello, When the products are available, the delivery can be carried out, unfortunately, when you ordered it was not the case and we offered you the second delivery for these articles. Please report any transport damage within 48 hours. Best regards.
1
/5
★☆☆☆☆
We paid 70 for a simple cheese grater that can't grate... So far, it's only the product that sucks, and we're very disappointed. We've sent a message to customer service and we'll see how you react. As for delivery, it was perfect...
Acheteur Vérifié
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Answer from tompress.com
Hello, Your message has been received by our customer service department. You will receive a reply within the day. Best regards.
1
/5
★☆☆☆☆
Nothing received, parcel lost
Acheteur Vérifié
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Answer from tompress.com
Hello, the tracking does not move since the departure of the package, we have opened a complaint with the postal services. Best regards.
1
/5
★☆☆☆☆
Product never received, amount deducted Catastrophic
Acheteur Vérifié
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Answer from tompress.com
Hello, We have received your message, the article is not yet in stock, would you like to change to a model available immediately? Best regards.
1
/5
★☆☆☆☆
I ordered in September. Here we are in January of the following year, and I STILL HAVE NOT RECEIVED ANYTHING AND YOU HAVE NOT GIVEN ME THE SLIGHTEST NEWS Furthermore, it is obviously too complicated for you to send even a word of apology for making your customers wait like this. I am furious at your company's deplorable level of service. 0 follow-up, 0 service.
0 points.
Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for the inconvenience. We are making enquiries to find out what happened when the parcel was sent. Best regards.
1
/5
★☆☆☆☆
Products received completely damaged
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, the after-sales service has taken the necessary steps following the transport breakage and the reimbursement is in progress. Yours sincerely
1
/5
★☆☆☆☆
To pay a service for my order to arrive the next morning and for it to arrive only 2 days later, no thank you. What's more, it's up to me to ask for a refund, even though I paid Tom Press. You're quick to solve problems. One last thing: I'm not satisfied with your products, which are far from top-notch.
Acheteur Vérifié
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Answer from tompress.com
Hello, an SAV file has been opened following Chronopost's late delivery. We have opened the claim and will keep you informed. Best regards.
1
/5
★☆☆☆☆
Ras, everything went well.
Acheteur Vérifié
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1
/5
★☆☆☆☆
I'm still waiting for the 2nd part of the order, which I was hoping would arrive at least by 31/01!!!! Could I know if it should arrive soon ? ( it's an oyster hold)
Acheteur Vérifié
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Answer from tompress.com
Hello, please contact our customer service department on 05 63 71 44 99 or [email protected]. No change reported, you should receive it before the end of the month. Best regards.
1
/5
★☆☆☆☆
I never received the order !!!!!
Acheteur Vérifié
Translated review
1
/5
★☆☆☆☆
I ordered and paid for the goods at the beginning of December, but still haven't received them! I am very dissatisfied with the delivery service...
Verifizierter Käufer
Translated review
1
/5
★☆☆☆☆
I am still waiting for my goods to arrive. It has been 6 weeks. I have left several email messages. Can someone please tell me when my goods will arrive. I am feeling like I have been scammed.
Verified Buyer
Answer from tompress.com
Hello, Your order is on the road : https://www.laposte.fr/outils/suivre-vos-envois?code=EY644552692FR. Best regards.
1
/5
★☆☆☆☆
I've been waiting for the .... device for over 2 weeks now and you haven't been able to give me any precise news.
Acheteur Vérifié
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Answer from tompress.com
Hello, you can track your package at the following link: https://www.laposte.fr/outils/suivre-vos-envois?code=cb547679880fr Best regards.
1
/5
★☆☆☆☆
Still no order as of today's date 26/11/2020
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, your parcel has been shipped and you can track it here: https://www.laposte.fr/outils/suivre-vos-envois?code=cb547983209fr Best regards.
1
/5
★☆☆☆☆
Hello, Before sending your satisfaction survey, it would be better to know if the order has been delivered. In fact, since I placed the order on November 4, I've had no news from you or from the delivery tracking system.
I can assure you that I am very disappointed. Sincerely
Acheteur Vérifié
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Answer from tompress.com
Hello, La Poste has just returned the parcel to us on the grounds that it was not collected within 10 days. Please contact our customer service department on 05 63 71 44 99 with code 25798. Best regards.
1
/5
★☆☆☆☆
To date, I have received nothing. Thank you very much.
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, I see a delivery made on the tracking of your package. Parcel left on 13/11 and delivered yesterday. Please rectify. Kind regards.
1
/5
★☆☆☆☆
NOT YET RECEIVED THE COLI
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, the parcel has been available at the relay point since 15/10: https://www.laposte.fr/outils/suivre-vos-envois?code=2V02073514033. Best regards.
1
/5
★☆☆☆☆
Goods could be better described, with detailed pictures. Delivery time was far too long. Feedback on the return shipment is still pending. Messages in German would also be very helpful. Not everyone speaks French.
Verifizierter Käufer
Translated review
Answer from tompress.com
Hello, I see the emails in German. We will see to improve the photos of the grater. Kind regards.
1
/5
★☆☆☆☆
Delay far too long could not try received after tomato season too bad
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies, we are doing our best to reduce the restocking time. Kind regards.
1
/5
★☆☆☆☆
Poorly packaged goods, I thought there were 4 broken pots but in fact 8, disappointed!
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies, I'm reporting the 8 jars to update the current SAV file, please remember to send the items requested on 06/10. Best regards.
1
/5
★☆☆☆☆
Problem when ordering, they don't say they're not in stock, then the deliveryman doesn't know how to use a doorbell or takes the wrong street. The 3rd time, the parcel is damaged.
Acheteur Vérifié
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Answer from tompress.com
Hello, we're sorry for the delay in delivery. You can check the availability of items in real time on the site directly on the product sheet, you will then find them on the order confirmation. Best regards.
1
/5
★☆☆☆☆
Very friendly secretaries, but lousy service
Acheteur Vérifié
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1
/5
★☆☆☆☆
Bad, disappointing packaging, return to sender
Acheteur Vérifié
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1
/5
★☆☆☆☆
Sorry but I still haven't received my order!
Acheteur Vérifié
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Answer from tompress.com
Hello, I see that the parcel was delivered yesterday. Best regards.
1
/5
★☆☆☆☆
Still not received.....
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, Our after-sales service has just taken note of your parcel which left on 24/08. A non-delivery claim will be opened with the postal services. Best regards.
1
/5
★☆☆☆☆
For the moment I can only assess the delivery, which was totally unsatisfactory as it was delivered 700 km from my home, and the customer service, which wasn't much better as Colissimo and Tompress were both blaming each other. What's more, a copy of the complaint e-mail should have been sent to me, but I haven't received anything.
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, the parcel was indeed misdirected, the claim is in progress under the reference 35956675. Yours sincerely
1
/5
★☆☆☆☆
Indicates on the site that the product is available and in stock. However it arrives 2 months after the order and customer service is absent.
Acheteur Vérifié
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