/10
★★★★★
based on 17096 published reviews
★★★★★
based on 17096 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Delivery error (cf. e-mail sent on June 2, 2020 at 18:39 with subject Capsules received Invoice FX531821").
Acheteur Vérifié
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1/5
★☆☆☆☆
Initially it looks very sturdy. the grip it made with very luxurious material, soft to touch. however when i put egg mixture to cook. it started to stick to it. I had to put lot if oil in order to move and roll the egg.
the quality does not justify the price. very disappointing.
Verified Buyer
Answer from
tompress.com
Hello, even non-stick, a little bit of fat makes it easier to roll, especially when the pan is hot. Best regards.
1/5
★☆☆☆☆
I'm going to evaluate what, I haven't received anything yet.
Acheteur Vérifié
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1/5
★☆☆☆☆
Order placed at the beginning of april still not delivered so not satisfied with tompress
Acheteur Vérifié
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1/5
★☆☆☆☆
I still haven't received my order!!!!!!
Acheteur Vérifié
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1/5
★☆☆☆☆
I'll be able to evaluate the product when I finally receive my order...
Acheteur Vérifié
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1/5
★☆☆☆☆
No lead time
Acheteur Vérifié
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1/5
★☆☆☆☆
Nothing received to date ...
Please check if the shipment has been made ...
Acheteur Vérifié
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1/5
★☆☆☆☆
Bonjour je ne peux point juger car je n'ai toujours pas reçu le produit ,soit c'est la poste qui bloge le colis , ou vous n'avez pas mis la bonne adresse A+
Acheteur Vérifié
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1/5
★☆☆☆☆
Still nothing received to date May 4, 2020
Acheteur Vérifié
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1/5
★☆☆☆☆
Claims in progress, incomplete delivery...
Acheteur Vérifié
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Answer from
tompress.com
Hello, I'm working on it. Best regards.
1/5
★☆☆☆☆
Hello, to date I have not received the order.
Acheteur Vérifié
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1/5
★☆☆☆☆
NEVER RECEIVED MY ORDER
Acheteur Vérifié
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1/5
★☆☆☆☆
Not received
Verifizierter Käufer
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1/5
★☆☆☆☆
I have not yet received delivery...
Acheteur Vérifié
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1/5
★☆☆☆☆
How do you expect me to rate you when my order is still stuck in France?
Acheteur Vérifié
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1/5
★☆☆☆☆
The parcel left on 8/04/2020, it's now 20/04/20 and I still haven't received anything. No concrete feedback from customer service following my requests to contact the carrier for more information. Dissatisfied with Tompress.
Acheteur Vérifié
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Answer from
tompress.com
Hello, We prepared the parcel immediately and handed it over to the postal services. You can of course contact them directly on 3631. Best regards.
1/5
★☆☆☆☆
Package not yet delivered .....
Acheteur Vérifié
Translated review
Answer from
tompress.com
Hello, your parcel is being prepared for delivery to the sorting facility in your department. It should arrive shortly. Best regards.
1/5
★☆☆☆☆
I still haven't been delivered.
Acheteur Vérifié
Translated review
Answer from
tompress.com
Hello, It is on its way, the delay is more uncertain in this period of pandemic. Best regards.
1/5
★☆☆☆☆
Still no news about my order... Despite reminder requests, no contact. Not very conclusive for a first order
Acheteur Vérifié
Translated review
Answer from
tompress.com
Hello, a claim is being processed for the parcel because it is "Return to sender for incorrect address". As indicated in your exchanges with our advisors, the file is currently being processed. We are doing our best in the current context. Best regards."
1/5
★☆☆☆☆
Hello, before judging it should be delivered
Acheteur Vérifié
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1/5
★☆☆☆☆
Items not received, 17 days since package changed transit location. Contacted customer service, but did not provide assistance in resolving the problem.
Acheteur Vérifié
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1/5
★☆☆☆☆
I have not received the merchandise
Acheteur Vérifié
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1/5
★☆☆☆☆
Hello I can not issue 1 favorable opinion We are 06 April 2020 and I still have not received my order Me tel 06 50 63 91 23 Sincerely F.Blanchet
Acheteur Vérifié
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Answer from
tompress.com
The coronavirus pandemic is a case of "force majeure" recognized by the Government, which affects the entire supply chain and sometimes causes serious delivery delays. I invite you to modify your comment to remove your phone number visible to all. Best regards."
1/5
★☆☆☆☆
I put the minimum note as I have not yet received my order.
Acheteur Vérifié
Translated review
Answer from
tompress.com
The coronavirus pandemic is a case of "force majeure", affecting the entire supply chain and sometimes causing serious delivery delays. We understand your concern
1/5
★☆☆☆☆
Order placed on March 23, 2020. it is now April 02 and I still do not have the package in my possession. the package was supposed to arrive within 48 hours. very disappointed for a first order. The items ordered are single-use disposable gloves, so they're quite urgent.
Acheteur Vérifié
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Answer from
tompress.com
Hello, your order was dispatched on 23/03, so you need to check with La Poste. I remind you of the exceptional nature of the situation, confinement and reduced service. Please contact the postal services for delivery. Best regards.
1/5
★☆☆☆☆
Still not delivered, although it was urgent
Acheteur Vérifié
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Answer from
tompress.com
Hello, In this period of confinement, I remind you that Colissimo is in reduced service. Your parcel is in transit on their platform. For all urgent parcels, you should opt for an express service. Best regards.
1/5
★☆☆☆☆
My order was missing parts which made it unusable, still awaiting parts from the manufacturer, theyre unable to give me a date for when these would arrive, and would not send a replacement machine or find another solution for this issue.
Mistakes happen, and it's how one deals with them which makes the difference.
Verified Buyer
Answer from
tompress.com
Hello, We are doing everything to resolve your concerns. Photos were requested you unless error on our part, we have not received them, could you please send them to us? Best regards
1/5
★☆☆☆☆
The 'Order is dated 03-12-2019 . Can you verify where the goods are located?
Looking forward, best regards Daniela
Compratore Verificato
Translated review
Answer from
tompress.com
Good morning, the order left on 19/12 since, as advised, not all the pans ordered were available. However, we apologize for the delivery beyond 4 working days due to the traffic of the Christmas season. The courier had passed on 27/12 and 30/12 but without finding anyone. We hope the order may have been to your liking anyway. Sincerely, TOMPRESS CUSTOMER SERVICE ITALY
1/5
★☆☆☆☆
Only got half delivered, no solution from customer service after repeated requests, FINGER WEG
Verifizierter Käufer
Translated review
Answer from
tompress.com
Everything has been sent, did you make a reservation at reception? Can you please describe the package?