/10
★★★★★
based on 18177 reviews published
★★★★★
based on 18177 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Faster shipping, because I waited more than 15 days because a product was not available, but after 5 days this product was available and I was told that it was not in stock even though it appeared to be available on the site.
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3
/5
★★★☆☆
Hello Tompress".
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3
/5
★★★☆☆
The quality of your products is always top-notch
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3
/5
★★★☆☆
Too bad there are no instructions for use with the smoker.
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Answer from tompress.com
Hello, An oversight, our apologies, we'll send it to you by e-mail. Best regards.
3
/5
★★★☆☆
No problem with you, but a carrier to be banned as a matter of urgency, as I've already explained.
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3
/5
★★★☆☆
Delivery too long
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3
/5
★★★☆☆
The enamel of the seed dishes seems to be less conducive to germination than that of porous terracotta dishes.
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2
/5
★★☆☆☆
-
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3
/5
★★★☆☆
Faulty parcel delivery
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3
/5
★★★☆☆
-
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3
/5
★★★☆☆
-
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2
/5
★★☆☆☆
Over a month's delay, unannounced at the outset when the product was out of stock. Not very professional.
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3
/5
★★★☆☆
Order not received.
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Answer from tompress.com
Hello, Your parcel left on 10/11/2022, the tracking indicates that it arrived in Corsica, but a processing delay on the postal services seems to have delayed it. Please do not hesitate to ask for a representation or additional information using the tracking link for your parcel. Best regards.
3
/5
★★★☆☆
Opinion I'm disappointed by the yield ... announced 85 liters (50%) I had barely 40 liters of apple juice for a press!! more scroutins are much smaller than the diameter of the press ... there are well 10 cm less! awaiting your reply cordially Antoine DEGUEN
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Answer from tompress.com
Hello, The scourtins are smaller so as not to slow down the pressing system. On the other hand, the yield is surprising. How did you place your apples? What preparation did you make before pressing? Best regards.
3
/5
★★★☆☆
Order received promptly. Sir 20 capsules 4 were unusable
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2
/5
★★☆☆☆
Expensive item sold without assembly instructions. Without hot and cold heating accessories (thermometer type, etc.).
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Answer from tompress.com
Hello, The smoker is sold only with the items listed in the full item description. We offer this model in a set under the reference fumktpfro, which includes the adapted cold smoke accessory and sawdust. You'll also find smoker accessories on our site: resistors, thermometers, books, grates and hooks. Best regards.
3
/5
★★★☆☆
Warning: the products do not always correspond to the catalog description. For example, the thermometer (code: theconfi) is not at all the size indicated in your catalog. If I'd known, I'd have ordered ref: theconpc but unfortunately it's too late now...
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Answer from tompress.com
Hello, Our last general catalog dates from 2019, we now only offer the website and our magazine. It is quite possible that the articles evolve or that the manufacturer modifies a model. Best regards.
3
/5
★★★☆☆
Disappointed with the delivery time of over a month. Order placed on August 26, received first week of October. The spindle-turning product was on the site and available within a fortnight.
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3
/5
★★★☆☆
Delivery times
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3
/5
★★★☆☆
Delivery time of more than a month because an item was out of stock at the supplier's and ended up not being available at all!
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3
/5
★★★☆☆
Unfortunately two small jars broke in the parcel
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Answer from tompress.com
Hello, Could you please send us the packing slip with the reservation issued, so that we can take the necessary steps to claim compensation for the breakage? Please send all the details directly to Tom Press: [email protected] Kind regards.
3
/5
★★★☆☆
I would appreciate a message informing me of the delay in delivery.
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3
/5
★★★☆☆
Delivery time too long
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3
/5
★★★☆☆
You'd need to make a bubbler with a larger 4.5 or 5 SMD diameter that's compatible with the barrel orifice.
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Answer from tompress.com
Hello, an adapter for a large bubbler can surely solve your problem. Please feel free to have a look at: https://www.tompress.com/A-1344-adaptateur-pour-barboteur-grand-modele.aspx Kind regards.
2
/5
★★☆☆☆
Delivery time much too long if I don't phone I think I'm still waiting for my delivery Very disappointed.
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Answer from tompress.com
Hello, We do our best to reduce the restocking time for out-of-stock items. Once shipped the order was able to be routed and delivered within 48 hours. Best regards.
3
/5
★★★☆☆
An average rating for the following reasons: - The relatively long shipping time. - Geodis, the carrier proposed by Tom Press, only delivers from Monday to Friday, and imposes a time slot of 8am to 6pm, which means you lose a whole day...
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2
/5
★★☆☆☆
Poorly designed and too fragile! might as well buy SEB
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Answer from tompress.com
Hello, I'm sorry that this appliance is not to your liking. Please give us more details about the difficulties you encountered. Our advisers can surely help you and give you complete satisfaction. Best regards.
3
/5
★★★☆☆
The product is as described, advertised with free shipping but when finalizing the order, shipping costs are added.I find this practice rather average, I had a good esteem for your company but I question a little on that.
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3
/5
★★★☆☆
Wrong product descriptiondisappointed this does not correspond to my request the product is more expensive per piece than in the shops.
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Answer from tompress.com
What do you mean? It's 40 cents a roll, what do you suggest as an additional indication?
2
/5
★★☆☆☆
Delivered 1 month after ordering without further comment
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