/10
★★★★★
based on 17093 published reviews
★★★★★
based on 17093 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
I used to buy Reber brand bags, with which I was very satisfied. These have been replaced by the Tompress brand. I thought they were identical and that only the brand had changed (same packaging, same sizes, etc.). Unfortunately, the ones I received are much thinner. I hope they won't pierce over time. I also doubt that the
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3/5
★★★☆☆
The time between order and receipt (22 days) seems far too long compared with other suppliers
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3/5
★★★☆☆
Minimize packaging and avoid blister packs when not necessary
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3/5
★★★☆☆
The product is very average, every other time the bread box flap comes off the track and doesn't close. You have to pull from left to right and right to left to get it back on track.
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3/5
★★★☆☆
Too much waiting to receive the product 7 weeks. Quality product, that's why I didn't cancel.
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3/5
★★★☆☆
Very long wait for product, ravioli roller But good quality.
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2/5
★★☆☆☆
I am really disappointed not deep enough and therefore not much stuffing I took back my board
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Answer from
tompress.com
Hello, Are there any other models that might suit you? You'll find the whole range here: https://www.tompress.com/CT-1927-machine-a-pates-laminoir-et-moule.aspx Best regards.
2/5
★★☆☆☆
Ordered in early January, delivered in April. When ordering, you are given a delivery time of 3 or 4 days.
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Answer from
tompress.com
Hello, We apologize for the fact that the restocking delay was exceptionally longer than initially expected. We are doing our utmost to rectify the situation. Best regards.
3/5
★★★☆☆
For me, the asparagus is a few centimetres too short to cook all the way through.
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2/5
★★☆☆☆
A much too long wait and a lack of communication. Ordered in November, with a promise of Christmas delivery. Result: received in April, without any compensation.
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Answer from
tompress.com
Hello, Due to the current situation with raw materials, including wood in your case, we were unable to meet the deadline initially set by the manufacturer. We apologize for this exceptional delay. Yours sincerely
2/5
★★☆☆☆
Ravioli roll ordered on 8/12/21 and received on 8/04/22, i.e. a 4-month delay with no communication... It's a shame, it gives a bad image when in the end there are no problems with the product. There are things to review...
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Answer from
tompress.com
Hello, The tracking is updated daily on the site to allow you to follow the progress of your orders and the replenishment times. We apologize for the delay and will try to improve the communication of tracking information. Best regards.
2/5
★★☆☆☆
Order received 4 months later
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Answer from
tompress.com
We understand your dissatisfaction with the delay in the production of this wooden article and hope that things will get back to normal as soon as possible. Kind regards.
3/5
★★★☆☆
Express delivery requested, invoiced and paid for. Instead of 24 h delivery was 72 h slower than standard delivery!
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Answer from
tompress.com
Hello, the tracking system shows 3 deliveries the day after your order. Did you receive the messages? Best regards.
2/5
★★☆☆☆
The item ordered arrived, very well packaged, but 3 months after the expected date without having received a message from you. I was the one who, worried, initiated the e-mail.
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3/5
★★★☆☆
Punctuality
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2/5
★★☆☆☆
I haven't been able to use it properly - I've given up on the lung, which is much too pink to use with one hand and hold the bottle with the other if possible - I'm willing to turn it upside down because I can't do anything with it
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Answer from
tompress.com
Please contact our customer service department on 05 63 71 44 99 or by e-mail: [email protected]
2/5
★★☆☆☆
We received the order 3 months later, which was far too long.
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3/5
★★★☆☆
It's a shame that it's up to the customer to come to the news for an item for which the restocking lead time is not respected. For me, the initial lead time was 2 weeks, but 3 months later, still nothing. Your department could anticipate this by alerting the customer to the situation as soon as the lead time is exceeded, and give a plausible estimate of the postponement.
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Answer from
tompress.com
Hello, Thank you for your comment which will enable us to improve the quality of our services to provide you with a fully satisfactory shopping experience. Best regards.
3/5
★★★☆☆
Good quality bags but not the right size.
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Answer from
tompress.com
Hello, Could you please clarify? The bags received are not those ordered or their size is not suitable for your use? Best regards.
3/5
★★★☆☆
Very good company ... but very big problems with the carrier! Obliged to pick up the parcel 40kms away at their depot! Change carrier and it will be perfect.
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2/5
★★☆☆☆
The sterilizer arrived with a broken handle. A shame.
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Answer from
tompress.com
Hello, We apologize for the inconvenience. Did you report it to our customer service? Could you please send us an e-mail with one or more photos of the damage to [email protected]? Best regards.
3/5
★★★☆☆
Drawer plate too thin and smoker not square, but otherwise correct product.
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3/5
★★★☆☆
Not as good quality as the ones we usually take.
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2/5
★★☆☆☆
Very long (too long) delivery times.
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3/5
★★★☆☆
I received my order more than 2 months late because part of it was out of stock. I completely understand, but I would have liked to have been informed of the delay as it was a Christmas present and I would have had time to make a change to the order. Otherwise, the material received is of very good quality and I'm very happy with it.
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Answer from
tompress.com
Hello, Our apologies for this delay. We are highlighting this information directly on the site in order to give you complete satisfaction and improve follow-up. Best regards.
3/5
★★★☆☆
The products are very well made, however, the packaging is not very well thought out, one part received broken, (half disc).
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Answer from
tompress.com
Hello, I apologize for any inconvenience this may have caused you. I'll pass this on to our after-sales service immediately. The file is open under reference 28644. Yours sincerely
3/5
★★★☆☆
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3/5
★★★☆☆
The product meets our expectations, but the delivery time of one month for a sharpener is enormous.
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3/5
★★★☆☆
About the delay which is too long, you have to phone to get the status of the order.
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3/5
★★★☆☆
Pique ordered on January 19 .order forgotten arrived too late.Disappointed .
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Answer from
tompress.com
Hello, Please pay attention to the availability of the articles, the stock is indicated in real time on the site by the mention "In stock". As soon as we receive the sausage picks