/10
★★★★★
based on 17092 published reviews
★★★★★
based on 17092 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Faulty machine.phoned to report the fault, accused of having unset the machine by correspondent tel.am distraught. impossible to pack my preparations for December 23.a faulty machine this happened but accuse new buyer of malfunction and verbally request payment shipping costs unacceptable cdlt Mr Martinez
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Answer from
tompress.com
Hello, during our discussions, we carried out the tests required to identify the problem. This procedure does not accuse you of anything, it is intended to help you immediately when possible. Following the tests, it appears that the machine must be returned to us. We have provided you with a pre-paid return slip from Tom Press, so you don't have to pay anything. Best regards.
1/5
★☆☆☆☆
I can't evaluate the service as I still haven't received my order.
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Answer from
tompress.com
Hello, The carrier is waiting for your confirmation to make an appointment and deliver your order. I'll put you in touch. Best regards.
1/5
★☆☆☆☆
A long time ago, I ordered a meat drying cabinet from Tompress. On the first delivery, the cabinet was damaged and the delivery company took it back. On the same day I sent the photos and notification to Tompress, asking when the next delivery would arrive. I received neither an e-mail nor a message. Information and customer service is the top priority in my company
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Answer from
tompress.com
Hello, sorry, we have actually resumed production of a closet, we should receive it by the end of the week. Once shipped, we will inform you about the departure and the link to track the package. Best regards
1/5
★☆☆☆☆
Still not received
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Answer from
tompress.com
Hello, We have opened a claim with the carrier in order to know the details of its routing. Best regards.
1/5
★☆☆☆☆
Not yet received the product
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Answer from
tompress.com
Hello, The appointment has been scheduled with the carrier. Please do not hesitate to contact us if necessary. Best regards.
1/5
★☆☆☆☆
NOT RECEIVED . but payment debited from my account. I am waiting for the new shipment following this lost parcel (over 20Kg).
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Answer from
tompress.com
Hello, We have been informed of the non-receipt of your parcel. A complaint is being made to Chronopost and our after-sales service will take action as soon as possible. Best regards.
1/5
★☆☆☆☆
I'll never order from tom press again, I never received my parcel and I'm told that the carrier warned me that it was coming and that the parcel has been returned to the depot and that I have to pay the postage again. I live in the country and I'm going to give you a good advertisement.
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Answer from
tompress.com
Hello, Our apologies. We tried to contact you to arrange a delivery date, but the carrier was unable to do so. After 14 days, the carrier finally returned the unclaimed package to the sender. I would like to point out that you did not pay any shipping costs, which we offer for orders over 120 . Order refunded. Best regards.
1/5
★☆☆☆☆
The product arrived folded. The book never arrived
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Answer from
tompress.com
Good morning, we apologize for the defect found in the product. If it has not yet been 14 days since we received the package, you may contact us at [email protected] to consider a replacement. We remain at your disposal. Sincerely, CUSTOMER SERVICE TOM PRESS ITALY
1/5
★☆☆☆☆
Does not respond to my emails
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Answer from
tompress.com
Hello, we have tried to contact you directly by phone, our after-sales service has taken note of your withdrawal request. Best regards
1/5
★☆☆☆☆
I would still have to receive the parcel.
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Answer from
tompress.com
Hello, According to the tracking of your package, a delivery notice has been left in your mailbox. We remain at your disposal. Best regards.
1/5
★☆☆☆☆
I never received it. It's the first time I've had a problem.
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Answer from
tompress.com
Hello, Following our complaint with the postal services, the parcel was delivered to you. Best regards.
1/5
★☆☆☆☆
Would be broken no replacement no compensation
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1/5
★☆☆☆☆
It is 05/08/19 and my order is dated 23/07/19 . Your sales pitch IS 48H CRONOS. I am STILL not delivered. The merchandise I was supposed to store in the jars has expired (320 lost due to your fault). Your carrier GEODIS is not recommendable for your customers. I would like your management to contact me.SINON........... see you soon.
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1/5
★☆☆☆☆
Order placed in mid-July and still no parcel by July 25, 2019.
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Answer from
tompress.com
Hello, Your parcel sent on 15/07 is on hold with the Post Office. Our after-sales service is following it up and has opened a claim for non-delivery. Best regards.
1/5
★☆☆☆☆
A shopkeeper in another neighborhood contacted us to inform us that a parcel in our name had been found in the dumpster near his business.
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Answer from
tompress.com
Hello, Are you sure it's really our parcel? We have a receipt against signature from Chronopost for the delivery of the parcel we sent you via their service. Please contact us again on 05.63.71.44.99, we remain at your disposal. Best regards.
1/5
★☆☆☆☆
Hello, For your information I went today to pick up my parcels at La Poste in Douvaine (it took me 2h00 of round trip time) moreover the counters are open from 9h15 to 10h15 and from 14h00 to 16h00. I arrived at 11.15am, so you can imagine what I found. Fortunately the employees agreed to serve me There was only one package this order if n° 408555 dated 13/06/2019 d
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1/5
★☆☆☆☆
Not a good product at all
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Answer from
tompress.com
Hello, What's wrong with the saw blade? Did you also have a delivery problem? Please let us know if you have any problems at 05 63 71 44 99 or by e-mail at [email protected]. Best regards.
1/5
★☆☆☆☆
I still haven't received my parcel: stuck in a chronopost locker
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1/5
★☆☆☆☆
Deplorable service, order placed in November for Christmas, order received in May. All this strongly encourages me not to recommend your services to anyone I know to avoid another disappointment. I do not understand how customers can be treated in this way. I am extremely disappointed. Sincerely
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1/5
★☆☆☆☆
Ordered in January. Product apparently unavailable. I'm told the order will be shipped in March. At the beginning of May, still no news, no message ... I contact them with the cancellation request and they finally decide to send me my parcel. In the meantime, the 2.5L screw press (as indicated on the internet order tracking) has been changed on the invoice to 1.6L ...?
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1/5
★☆☆☆☆
The parcel never arrived but I was debited on May 3.
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Answer from
tompress.com
Hello, the parcel left our warehouse on 02/05. The tracking of your parcel indicates that it was misdirected by La Poste and that it was delivered yesterday. Best regards.
1/5
★☆☆☆☆
No warning of the arrival of the parcel at the relay point. If in the figures the shipment was almost fast, in fact it took me more than 10 days to get my parcel as I thought I would receive a warning of availability. I checked my spam and the like, but never received anything. What's more, customer service takes people at face value.
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1/5
★☆☆☆☆
1 bottle out of the 6 delivered was broken and I have a credit note which I probably won't use instead of a replacement of the bottle I needed and my complaint has not been taken into account. In fact, you have reimbursed me but I hadn't looked since you sent me a credit note by e-mail N° AX111773 dated 21/02.
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1/5
★☆☆☆☆
Hello I still have not received my package It seems blocked in bruguiere
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Answer from
tompress.com
Hello, We are taking note and are opening a complaint with the postal services. It would be preferable to contact us directly so that we can intervene more effectively. Best regards.
1/5
★☆☆☆☆
I still haven't received the parcel
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Answer from
tompress.com
Hello, The parcel is noted delivered. Please contact our customer service department on 05 63 71 44 99. Best regards.
1/5
★☆☆☆☆
The order has been outbound since January 3rd and has still not been delivered despite several reminders. Bravo...
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Answer from
tompress.com
Hello, we're opening a complaint with the postal service to find out what's going on. Best regards.
1/5
★☆☆☆☆
As of 12/20/18 I have not heard from my order. It appears to be shipping but I have no information since I have not received any kind of assistance either by phone or email.
Compratore Verificato
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Answer from
tompress.com
Hello, the package was shipped from 20/12/2019 as stated in the same day email. On this email is the link to track the package. It is not normal that the package is not always delivered. I will open a complaint with the courier company. Sincerely.
1/5
★☆☆☆☆
My order planned as a Christmas present still hasn't been delivered, it's January 1st The post office (letter carrier) tells me that Colissimo deliveries are subcontracted and that independent delivery firms are dubious The address was correct, there was someone on site as these are offices (7am - 7pm). And it's been 4 or 5 times that I've written the same thing with no reply Will I get delivery?
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Answer from
tompress.com
Hello, Our after-sales service has resent a parcel because the first one is being returned to the sender. You have contacted our after-sales service to confirm the address before reshipping. You can contact us directly at 05 63 71 44 99. Best regards.
1/5
★☆☆☆☆
We are December 06, 2018 and my order of 13/11/2018 with the correct references has still not been delivered (Beech sawdust for smoking 0.75 2.5 mm) ... Received on 15/11/2018 a package not corresponding to my order, returned on 19/11/218 at the request of tompress (received at SAV Tompress 21/11/2018) and since no news despite my reminders
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Answer from
tompress.com
Hello, Our apologies, your case is being processed, the after-sales service will take care of it as soon as possible. Best regards.
1/5
★☆☆☆☆
My order has still not arrived at my post office in Jemeppe sur sambre. Belgium. I can therefore not assess any quality. I hope it's just a delay "and that the parcel will arrive very soon".
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Answer from
tompress.com
Hello, the postal services are disrupted by the demonstrations and blockades and are doing their best, it seems that the delay is clearing up. Your parcel is available at the collection point. Best regards.