/10
★★★★★
based on 18177 reviews published
★★★★★
based on 18177 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
You are a disaster! you send broken goods without checking and expect the customer to bear the cost of reshipment because it's broken?!?! it doesn't end there
Compratore Verificato
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1
/5
★☆☆☆☆
As far as I am concerned you are unreliable with zero seriousness! You sent me a broken vinegar pot as pictured and it did not break in transit but was shipped already in that condition!!! You also expect the customer to pay for the shipping!!! It does not end here not so much for the money but I will report you on all forums and to the consumer association!
Compratore Verificato
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Answer from tompress.com
Good morning, we are sorry that the item arrived damaged and have offered you a refund by calculating the extent of the damage. For the return, however, it is specified in the General Conditions of Sale that the return is always the responsibility of the customer. We are available for any other needs. CUSTOMER SERVICE TOMPRESS ITALIA
1
/5
★☆☆☆☆
Undelivered
Acheteur Vérifié
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Answer from tompress.com
Hello, The parcel is being returned to sender because Chronopost has reported an anomaly identified on the postal code or recipient's address. As soon as we receive the return, the refund will be processed. Best regards.
1
/5
★☆☆☆☆
My experience is not good , the goods after 15 days has not yet arrived and the service is poor , the delay is due to the Italian courier but from the company only an email saying it is a week that I solicit him "... still have not received the goods ... you do you!"
Compratore Verificato
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Answer from tompress.com
Good morning, as already explained by email, there was a misunderstanding with the delivery that we are trying to resolve as soon as possible. The situation is being monitored constantly to resolve the problem as soon as possible. We will be careful to continue to resolve the problem as soon as possible. CUSTOMER SERVICE TOMPRESS ITALIA
1
/5
★☆☆☆☆
No parcel received to date !!!
Acheteur Vérifié
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1
/5
★☆☆☆☆
O zero
Acheteur Vérifié
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Answer from tompress.com
Hello, your parcel has been delivered to La Poste, it is currently on its way. Yours faithfully
1
/5
★☆☆☆☆
Not happy with either the merchandise purchased or the disastrous customer service: - The product is not correctly described in its technical aspects and when I receive the product it cannot be used at more than 220 degrees. For a Socca dish that has to go into a wood-fired oven, this is annoying. Customer service doesn't want to pay the return postage. For a pro site, this is really bad.
Acheteur Vérifié
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1
/5
★☆☆☆☆
Delivery error (cf. e-mail sent on June 2, 2020 at 18:39 with subject Capsules received Invoice FX531821").
Acheteur Vérifié
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1
/5
★☆☆☆☆
Initially it looks very sturdy. the grip it made with very luxurious material, soft to touch. however when i put egg mixture to cook. it started to stick to it. I had to put lot if oil in order to move and roll the egg.
the quality does not justify the price. very disappointing.
Verified Buyer
Answer from tompress.com
Hello, even non-stick, a little bit of fat makes it easier to roll, especially when the pan is hot. Best regards.
1
/5
★☆☆☆☆
I'm going to evaluate what, I haven't received anything yet.
Acheteur Vérifié
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1
/5
★☆☆☆☆
Order placed at the beginning of april still not delivered so not satisfied with tompress
Acheteur Vérifié
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1
/5
★☆☆☆☆
I still haven't received my order!!!!!!
Acheteur Vérifié
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1
/5
★☆☆☆☆
I'll be able to evaluate the product when I finally receive my order...
Acheteur Vérifié
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1
/5
★☆☆☆☆
No lead time
Acheteur Vérifié
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1
/5
★☆☆☆☆
Nothing received to date ...
Please check if the shipment has been made ...
Acheteur Vérifié
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1
/5
★☆☆☆☆
Bonjour je ne peux point juger car je n'ai toujours pas reçu le produit ,soit c'est la poste qui bloge le colis , ou vous n'avez pas mis la bonne adresse A+
Acheteur Vérifié
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1
/5
★☆☆☆☆
Still nothing received to date May 4, 2020
Acheteur Vérifié
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1
/5
★☆☆☆☆
Claims in progress, incomplete delivery...
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm working on it. Best regards.
1
/5
★☆☆☆☆
Hello, to date I have not received the order.
Acheteur Vérifié
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1
/5
★☆☆☆☆
NEVER RECEIVED MY ORDER
Acheteur Vérifié
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1
/5
★☆☆☆☆
Not received
Verifizierter Käufer
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1
/5
★☆☆☆☆
I have not yet received delivery...
Acheteur Vérifié
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1
/5
★☆☆☆☆
How do you expect me to rate you when my order is still stuck in France?
Acheteur Vérifié
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1
/5
★☆☆☆☆
The parcel left on 8/04/2020, it's now 20/04/20 and I still haven't received anything. No concrete feedback from customer service following my requests to contact the carrier for more information. Dissatisfied with Tompress.
Acheteur Vérifié
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Answer from tompress.com
Hello, We prepared the parcel immediately and handed it over to the postal services. You can of course contact them directly on 3631. Best regards.
1
/5
★☆☆☆☆
Package not yet delivered .....
Acheteur Vérifié
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Answer from tompress.com
Hello, your parcel is being prepared for delivery to the sorting facility in your department. It should arrive shortly. Best regards.
1
/5
★☆☆☆☆
I still haven't been delivered.
Acheteur Vérifié
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Answer from tompress.com
Hello, It is on its way, the delay is more uncertain in this period of pandemic. Best regards.
1
/5
★☆☆☆☆
Still no news about my order... Despite reminder requests, no contact. Not very conclusive for a first order
Acheteur Vérifié
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Answer from tompress.com
Hello, a claim is being processed for the parcel because it is "Return to sender for incorrect address". As indicated in your exchanges with our advisors, the file is currently being processed. We are doing our best in the current context. Best regards."
1
/5
★☆☆☆☆
Hello, before judging it should be delivered
Acheteur Vérifié
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1
/5
★☆☆☆☆
Items not received, 17 days since package changed transit location. Contacted customer service, but did not provide assistance in resolving the problem.
Acheteur Vérifié
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1
/5
★☆☆☆☆
I have not received the merchandise
Acheteur Vérifié
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