/10
★★★★★
based on 17094 published reviews
★★★★★
based on 17094 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
It says the product is reusable, but it didn't survive after just one try...
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Answer from
tompress.com
Hello, the flexible grid is only used in a dehydrator / dryer, the temperature does not exceed 200 ° C. Best regards.
3/5
★★★☆☆
Delivery time not announced!
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3/5
★★★☆☆
Good products, but disappointed by the purchase of a product that was modified between order and delivery (also on the site). And I had to pay for the return,.... so I kept a product I'd seen cheaper elsewhere, thinking I'd find one of better quality... which turned out to be the same. The photos on the site (of this product) are misleading...
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3/5
★★★☆☆
Hello I did not receive the diameter of cheese mold I ordered Received diameter 13
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Answer from
tompress.com
Hello, the diameter 13 corresponds to the 900-gram cheese form whose dimensions are: top diameter: 13 cm, bottom: 11.5 cm and height: 7 cm. Is this what you received? Best regards.
2/5
★★☆☆☆
The type 22 stainless steel knife does not fit on the screw of the reber meat mincer.
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Answer from
tompress.com
Hello, do you also have a type 22 chopper? Is it an electric model? Best regards.
3/5
★★★☆☆
Delivery times are very long for Belgium.
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3/5
★★★☆☆
Very fast too bad the shipping costs are so high
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3/5
★★★☆☆
The product marked in stock was not available. I had to cancel the order after a month of waiting.
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2/5
★★☆☆☆
2 months to receive a grinder joint that costs three times nothing is a long time !!!!!!!
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Answer from
tompress.com
Hello, Our apologies, the restocking time was longer than expected. Kind regards.
3/5
★★★☆☆
Poorly packaged, item should be better protected from shocks during transport, otherwise prompt dispatch
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Answer from
tompress.com
Hello, Thank you for your suggestion, we will try to be more vigilant. Best regards.
3/5
★★★☆☆
Excessively long delivery time, almost 1 month, it seems that my order has been forgotten.
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Answer from
tompress.com
Hello, Rest assured it has not been forgotten, only delayed, and we apologize for the inconvenience. Best regards.
2/5
★★☆☆☆
My order arrived 3 weeks late without a message to warn me... No commercial gesture to apologize... very disappointed for this first order.
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Answer from
tompress.com
Hello, Your satisfaction is important to Tom Press. Of course, we are sorry for the delay in the supply of certain items in your order and remain mobilized to maintain our quality of service despite the operational difficulties encountered. Sincerely yours.
2/5
★★☆☆☆
Very disappointed with the waiting time to receive my parcel. Ordered on November 19, arrived on December 23 with no message in between. I had to make a claim to be told that it was out of stock, if I had known this beforehand I could have chosen another item.
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Answer from
tompress.com
Hello, We understand your disappointment, we indicate on the site the stock in real time and the availability is indicated with the mention "In stock" just to the right of the photo.
2/5
★★☆☆☆
The parcel arrived one month after ordering, I was not informed of anything, I had to call to find out what was going on.
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Answer from
tompress.com
Hello, I'm sorry, but 2 e-mails were sent to you on 22/11 and 22/12. Kind regards.
3/5
★★★☆☆
Delivery times not respected, big anxiety for Christmas. Customer service uninterested in my problem, no apology, no message and of course, no gesture. I do not recommend !!!!.
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Answer from
tompress.com
Hello, Our apologies for the delay in manufacturing the granite marble. However, upon receipt in our warehouses, it was shipped to you immediately and the promise of delivery within 24 hours to the relay point was kept. Yours sincerely
3/5
★★★☆☆
The products are very good, but the delivery time is a little too long; if you're out of order, it's not great.
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3/5
★★★☆☆
Negative: when cooking, the blood from the pigeons on the upper skewer drips onto the lower pigeons. This is not a vain pleasure. Why don't you use the same offset as the competing brand (for your information, at the time of purchase, they were out of stock)? Can the appliance be modified? Thank you
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2/5
★★☆☆☆
Hello, I placed an order for a flambadou on December 14th. You informed me the same day that the parcel had left by Colissimo. Worried that I hadn't received anything, I checked my account on December 17, and to my great surprise, it said that the parcel had been delivered the day before..... I have reported this problem by calling you, you must do some research with Colissi.
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Answer from
tompress.com
Hello, Our after-sales service has followed up the complaint with the postal services and has sent you all the information by e-mail. We are awaiting your return for file 28271. Best regards.
2/5
★★☆☆☆
Order not delivered. I placed an order on 13 12 2021 and it was not delivered. After 2 complaint emails and a telephone conversation I have been offered a refund. I hope this will be done as soon as possible. Your site is well done, too bad for a first order!
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2/5
★★☆☆☆
I recently placed an order and was having difficulty with the website attempting to pay via credit card. I repeatedly got an error from the site, so decided just to pay via bank transfer, the other option. I made payment immediately, but they did not acknowledge the payment. About a week later they still hadn't shipped the order so I contact them and they told me they hadn't received my payment. I
Verified Buyer
3/5
★★★☆☆
The packaging did not protect the corners of the bottle crates. These are twisted. And since the carrier dropped the packages off at the neighbors', no complaints ...
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3/5
★★★☆☆
The product description is inadequate, only the diameter of the lower ring is given, it would have been wise to also give the diameter of the upper end (inside + outside). In short, a useless purchase because the dimensions don't match!
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2/5
★★☆☆☆
I am very disappointed by my latest purchase, although I had no problems before. It's not a question of the quality of the product itself, which is very good, but of insufficient control of the contents of the parcel sent. Tompress should do a better job of checking the contents of its parcels before dispatch. The packaging is perfect and protects the goods, but I end up with a tagine whose upper part (co
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Answer from
tompress.com
Hello, We apologize for the inconvenience. The file is open under reference 28293. An e-mail has been sent to you with the necessary information. Please let us know the name on the card of the preparer who checked the parcel and the name of the person who checked the tagine (under the base). We look forward to receiving this information. Best regards.
3/5
★★★☆☆
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3/5
★★★☆☆
My order (for 320) was placed at the end of September and I received it at the end of November! Tomato seeds available in 15 days and sauerkraut pots available in 1 week. Supply lead times kept getting longer and longer, and the purchasing department was never willing to send the items I needed in 2 shipments. In the end, all that was left was the tomato seeds at 3 euros.
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2/5
★★☆☆☆
The product does not correspond at all to the photo. I would have preferred the degrees to be in celcius degrees only as on the photo and as I expected to have! really disappointed by the product you sent.
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Answer from
tompress.com
Hello, Our apologies, the model has changed, we will update the photo as soon as possible. Best regards.
3/5
★★★☆☆
NULL
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3/5
★★★☆☆
Hello, as the rosin jar has a rather fragile cap, it blew up, spilling the powder all over the place inside and outside the box (the postman told me it had leaked into her van). In future, try to pack it well so that it resists shocks during transport. For the rest, nothing to say
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Answer from
tompress.com
Hello, Thank you for this information, and we apologize. I assume that the postwoman gave you the damage report which accompanied the obviously damaged parcel? Please forward it to us so that our after-sales service can take the necessary action as quickly as possible. I'll forward your photos to them immediately, and you can follow up the case under reference 2821.
2/5
★★☆☆☆
Order still not received
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3/5
★★★☆☆
I have waited a very long time to be delivered at last
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