/10
★★★★★
based on 17094 published reviews
★★★★★
based on 17094 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Goods broken, poor consultation with the service department. After 1 month I received a credit note for the broken goods. Return shipment of the complete delivery requested, but no communication. Any attempt to communicate by email is ignored.
Verifizierter Käufer
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Answer from
tompress.com
Hello, we followed the defective products during transportation and followed the return and aurpsè claim of the carrier. What address are you using to send your email? Best regards
1/5
★☆☆☆☆
NOTHING RECEIVED
Acheteur Vérifié
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Answer from
tompress.com
Hello, Have you tracked your package? It indicates that road blockades have disrupted deliveries. Your package has been in Belgium since 14/11/2018. Best regards.
1/5
★☆☆☆☆
The problem is that the product (jar) arrived broken. It has been returned to you. I think that you must not let go of the customer, who is dependent on the product being returned. You need to keep tracking the product so that the customer doesn't have to wait for your service provider's goodwill. In this way, the return will be made as quickly as possible so that you can satisfy your customer's purchase. I think
Acheteur Vérifié
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Answer from
tompress.com
Hello, You did the right thing by refusing the merchandise broken in transit. The return is expected in our warehouses and we will take the necessary action as soon as we receive it. Best regards.
1/5
★☆☆☆☆
Items still not received following Bpost strike in Belgium
Acheteur Vérifié
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Answer from
tompress.com
Hello, It's Tom Press that you give such bad marks, but we did provide the expected service. Best regards.
1/5
★☆☆☆☆
I waited for my order for more than 10 days, I turned to Amazon and the next day, I received them, so you see your site is finished, except that you still owe me 10.30 euros ... The refund was supposed to be made and it's been ordered, I'm still waiting for it, I'm even thinking of filing a complaint.
Acheteur Vérifié
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Answer from
tompress.com
Hello, We were out of stock and we're sorry about that. On the other hand, the refund has been made since 24/10/2018. Best regards.
1/5
★☆☆☆☆
To evaluate, I would have to deliver
Acheteur Vérifié
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Answer from
tompress.com
Hello, It seems that the delivery man is having trouble finding the delivery address. He will have to contact you again. Best regards.
1/5
★☆☆☆☆
2 barrels ordered. One drum damaged. Delivery returned. No news since
Acheteur Vérifié
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Answer from
tompress.com
Hello, The credit note for refund was issued and sent by email dated 25/10/2018, I invite you to check your email box for further infomations, you can contact us at 05 63 71 44 99 or [email protected] for any questions. Best regards.
1/5
★☆☆☆☆
I never received the product. The tracked parcel was announced as delivered on 19/10. That day, I did receive an envelope with your catalog and the invoice, but no product. Your customer service simply told me to check with the post office... In other words, you're on your own.
Acheteur Vérifié
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Answer from
tompress.com
Hello, a file has been opened with our after-sales service. Research is in progress. As soon as we have information, our after-sales service will contact you. You can also contact us by e-mail or telephone, quoting reference 21699. Best regards.
1/5
★☆☆☆☆
Minimum use of materials, maximum profit? product is out of proportion in terms of design, use of materials and workmanship to the price demanded.
The packaging and presentation is very questionable.
I would NOT recommend or want to buy again the power slicer made in Poland or the Czech Republic.
Especially as the product is officially offered by France, which is misleading.
Verifizierter Käufer
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1/5
★☆☆☆☆
Order not received
Acheteur Vérifié
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Answer from
tompress.com
Hello, the Belgian post office is experiencing technical problems which are causing delays in the delivery of your parcel and we are very sorry about this. Best regards.
1/5
★☆☆☆☆
Never received....
Acheteur Vérifié
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Answer from
tompress.com
Hello, the Belgian post office is experiencing difficulties with deliveries, but it seems to be sorted out and your parcel should arrive shortly. Best regards.
1/5
★☆☆☆☆
After more than 15 days, I'm still waiting for my parcel???
Acheteur Vérifié
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Answer from
tompress.com
Hello, We're sorry, but the Belgian post office is having problems processing parcels. You can contact them for a detailed follow-up. Best regards.
1/5
★☆☆☆☆
I have not been delivered, the service responds but without a valid solution.
Acheteur Vérifié
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Answer from
tompress.com
Hi, It seems that the postal services have lost your parcel. We have made a complaint directly to their department, who must take the necessary steps, and we are contacting them again. Best regards.
1/5
★☆☆☆☆
We would like to evaluate our order, but unfortunately we still have NOT RECEIVED it........ your sales department is faster than the deliveryman.
Acheteur Vérifié
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1/5
★☆☆☆☆
Ordered product not available and replacement product never delivered.
Acheteur Vérifié
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Answer from
tompress.com
Hello, Your parcel has been available at the collection point since 12/07/2018, it is being returned to sender as it has not been collected within 10 days. Upon receipt, our after-sales service will contact you to review the situation with you. Best regards.
1/5
★☆☆☆☆
I didn't receive my order because of an address error on my part BUT the soap hasn't contacted me for a week. Why don't you send me another pan and wait for the one I was entitled to to return to your establishments ????
Acheteur Vérifié
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Answer from
tompress.com
Hello, We are very sorry for what happened to you. Unfortunately, we have no other option than to receive the package in error to trigger the new shipment. The parcel has arrived and the new shipment is in progress. We hope that our efforts will change your mind about the quality of our services. Best regards.
1/5
★☆☆☆☆
I've taken my case to the district court because I haven't had a favourable response to my dispute after sending several emails. The consumer service has also been notified. Zero points and I wouldn't recommend your site.
Acheteur Vérifié
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Answer from
tompress.com
Hello, We have tried to contact you several times on the number you gave us when you placed your order, but unfortunately without success. Please contact us on 05 63 71 44 99 (toll-free number). Best regards.
1/5
★☆☆☆☆
I have not received my merchandise
Acheteur Vérifié
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Answer from
tompress.com
Hello, the parcel has been returned to us by the Post Office. We will contact you as soon as we receive it. Best regards.
1/5
★☆☆☆☆
Goods in poor condition on receipt.
Delivery in 24h received in 5days for 32 No follow-up concerning a refund.
A disgrace
Acheteur Vérifié
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Answer from
tompress.com
Hello, the claim has been accepted, we do not know the reason for the delay, but we were successful. Our after-sales service will contact you to confirm the reimbursement of delivery costs. We hope that you will be satisfied with the means used to process your claim and encourage you to make a new evaluation. Best regards.
1/5
★☆☆☆☆
I still haven't received the order .....
Acheteur Vérifié
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1/5
★☆☆☆☆
Still nothing received
Acheteur Vérifié
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Answer from
tompress.com
Hello, we have opened a complaint with the postal services. As soon as we know more about the routing of your parcel we will not hesitate to contact you. Best regards.
1/5
★☆☆☆☆
The order still hasn't left tom ressp
Acheteur Vérifié
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Answer from
tompress.com
Hello, the item you ordered is currently being restocked. We will do our best to shorten the delay. Best regards.
1/5
★☆☆☆☆
To be able to evaluate an order, you would have to have already received it. On the other hand, customer service is not very commercial, even very unpleasant. I would have preferred to give a positive review if everything had gone well. So for the time being, I'm giving a very unfavorable or even negative review. I hope that all this will be arranged so that I can change my mind.
Acheteur Vérifié
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1/5
★☆☆☆☆
I have not yet received the parcel
Acheteur Vérifié
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Answer from
tompress.com
Hello, It's normal, you haven't validated the quote, a payment is necessary to trigger the shipment of the order. Best regards.
1/5
★☆☆☆☆
Out of stock , product not delivered yet , not before 3 weeks .
Acheteur Vérifié
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Answer from
tompress.com
Hello, the initially planned restocking time has been postponed by the manufacturer. As indicated by our customer service department, we will inform you when the parcel leaves. We will do our best to reduce this delay. Best regards.
1/5
★☆☆☆☆
After almost a month the goods have still not arrived, nobody answers the customer phone and e-mails are only answered with a lot of delay and zero information. Conclusion: Never again
Verifizierter Käufer
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Answer from
tompress.com
Hello, Yes, postal items were blocked due to bad weather. Your package could only reach the platform of Lille on 19/02/2018, the delay is caught. We apologize for this inconvenience beyond our control. Yours sincerely.
1/5
★☆☆☆☆
No, gentlemen, I'm not happy at all. I haven't had a chance to test it yet, as I'm still waiting for a reply from your after-sales service for file 20341. So I've misplaced my trust in your company. And if I may say so, the damage caused on delivery is due to a double failure in YOUR packaging of the items, so a big effort is required.
Acheteur Vérifié
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Answer from
tompress.com
Hello, I apologize for the inconvenience. I see that your file is being closed following the call to our after-sales service yesterday and that we were able to offer you a solution adapted to the situation. Best regards.
1/5
★☆☆☆☆
Hello Sirs, I ticked 1 star but you don't deserve it. For me it's 0,0,0. I'm 100 disappointed because: I sent you a complaint e-mail via your site's contact page yesterday, January 23rd, but still no reply or acknowledgement of receipt, after more than 24 hours.
carton2 in carton1 was open, and breakage inside + pestle handle missing Wait for reply.
Acheteur Vérifié
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Answer from
tompress.com
Hello, We apologize for the inconvenience and disappointment caused. Your message has reached us, we replied yesterday and opened the follow-up file with our after-sales service, which is waiting for additional information before taking the necessary action. I'll send you all the information by e-mail today. Best regards.
1/5
★☆☆☆☆
After 15 days I still haven't received my order
Acheteur Vérifié
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Answer from
tompress.com
Hello, Your package left on 12/01/2018 is being returned to us by the post office, they were unable to deliver, the cause will be known to us upon receipt of the return. Our after-sales service is following your case. Best regards.
1/5
★☆☆☆☆
The pot arrived quickly but was broken, so it was sent back. We are now waiting for a new pot
Acheteur Vérifié
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Answer from
tompress.com
Hello, We are aware of the breakage, our after-sales service is handling your case. Best regards.