/10
★★★★★
based on 17096 published reviews
★★★★★
based on 17096 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Sent very quickly but some plugs turn in a vacuum and are therefore unusable.
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Answer from
tompress.com
Hello, As soon as you feel resistance, stop turning the cap so that the lugs don't crush. Best regards.
3/5
★★★☆☆
Lid very warped due to transport
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2/5
★★☆☆☆
How to evaluate an order that has still not been delivered since 21/10/21. Incomplete order, due to one of the products being out of stock.
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Answer from
tompress.com
Hello, the package has been shipped, it seems to have been delayed in the postal network, we have opened a claim: 41671020. Best regards.
3/5
★★★☆☆
More than a week of waiting and still not received my parcel and the worst is to tell me that I gave an incomplete address while, proof in support, it is not true!
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tompress.com
Following your confirmation, we have filed a complaint with the postal services. We'll be sure to let you know the outcome. Best regards.
2/5
★★☆☆☆
The 30cm socca plate I ordered was the wrong size. The usable surface is only 25.5 cm, not a huge difference in height! The size of a frying pan in any shop corresponds to the usable surface, but not with you. Customer service offered me an exchange, but I had to pay the return postage (which was almost 10) and a big surplus for av
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Answer from
tompress.com
Hello, I'm sorry that the item is not to your liking. The dimensions indicated are the outside dimensions. As proposed, you can return the item to us. Best regards.
3/5
★★★☆☆
Slow delivery
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3/5
★★★☆☆
Hello, your team and your services are perfect the only thing I'm disappointed is that I ordered a thorn for chestnuts alas the skin goes through the sieve ...
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Answer from
tompress.com
Hello, how did you proceed? Perhaps this tip sheet will help you: https://www.tompress.com/A-10004121-comment-faire-sa-creme-de-marrons.aspx Our customer service team is also available to answer any questions you may have: 0563714499 or [email protected] Best regards.
2/5
★★☆☆☆
Weak product. The thermometer's temperature scale is a piece of paper printed and glued into the glass. This makes it look like a toy produced in a technology class. Many doubts about the thermometer's durability. Product already oxidized after 3 uses. Very thin steel.
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Answer from
tompress.com
Hello, Once sterilization is complete, the thermometer must be wiped dry. Our customer service department has tried to reach you without success. Please do not hesitate to call us again. Best regards
3/5
★★★☆☆
Not very happy as most of my "perfect" jars were damaged."
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Answer from
tompress.com
Hello, We apologize for the inconvenience. Your complaint has been dealt with. We hope that the solution adopted has given you complete satisfaction. Best regards.
3/5
★★★☆☆
Very good and efficient peeler. Customer service very good, very pleasant person on the phone, very available to solve delivery problems. Disastrous delivery because of the Geodis transport company (3 reminders to get our delivery, they never contacted us and didn't show up for the first 2 appointments, the parcel was depalletised, the box was damaged and there was a slight knock on the metal sheet).
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Answer from
tompress.com
Hello, We apologize for the delay in delivery. We will do everything in our power to ensure that this does not happen again. Best regards.
2/5
★★☆☆☆
Disappointed by the wait of the delivery and disappointed by you because once you received your payment the remainder does not concern you any more 15 days to have my order whereas was to be delivered in 2 days site not serious
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Answer from
tompress.com
Hello, Our apologies for the delay. The 4.5 mm grid was not available in stock, which delayed the dispatch of your order. Yours sincerely
3/5
★★★☆☆
I'm disappointed by the lack of information on how to use and maintain the tompress automatic vacuum filler. The enclosed document does not correspond to the equipment delivered. Instead, it's an instruction manual for a Reber vacuum filler! The first vacuum tests were mixed, with the absence of instructions for use corresponding to the equipment.
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3/5
★★★☆☆
It took 10 months for my order to arrive!
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2/5
★★☆☆☆
Just take a look at the e-mail exchange we had with v ogre customer service
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3/5
★★★☆☆
One damaged lid in the set of verrines, unusable.
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Answer from
tompress.com
Hello, sorry to hear about this so late, could you please contact our customer service department on 05 63 71 44 99 or send a photo of the damage to [email protected]? Best regards.
3/5
★★★☆☆
Very long delivery times (over a month)
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3/5
★★★☆☆
Unfortunately, the door does not open properly.
Verifizierter Käufer
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3/5
★★★☆☆
The cabinet is not complete: there are no bars for placing led bottles This is a misleading product
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Answer from
tompress.com
Hello, The cabinet is designed for 150-bottle bottle racks on which your bottles rest. Best regards.
3/5
★★★☆☆
Nil from nil 13 jars broken out of 32 delivered, even the letter carrier has his share of responsibility, ZERO packaging.
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Answer from
tompress.com
Hello, the necessary steps have been taken and a batch of jars has been sent back to you. Did you receive it correctly? Best regards.
2/5
★★☆☆☆
Order received with a completely shattered cardboard box fortunately nothing was missing but the packaging leaves something to be desired.
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Answer from
tompress.com
Hello, We apologize for the inconvenience. We can open a claim with the postal services if necessary. Best regards.
3/5
★★★☆☆
Hello The smoker conforms to the order But it misses the drawer which recovers greases in court of treatment by the service Domage no news In the waiting Cordial Hervé
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Answer from
tompress.com
Hello, The file is being processed and you should be contacted by Monday. Best regards.
3/5
★★★☆☆
Five capsules out of forty were screwed wrong
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3/5
★★★☆☆
Hello, from the first heating in the oven, the handle has loosened. is it possible to receive a return slip for a possible exchange. Sincerely
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tompress.com
Hello, The after-sales service has done everything necessary to ensure your complete satisfaction. Best regards.
3/5
★★★☆☆
We had ordered in December, no news from you We recommend in September and both orders arrive at the same time, hence some duplication !!!!?,,,
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Answer from
tompress.com
Hello, I'm sorry that the item has not yet been restocked. What did you receive in duplicate? Please contact our customer service department on 05 63 71 44 99 or [email protected]. Best regards.
3/5
★★★☆☆
Item arrived broken despite very good packaging. Very quick response from customer service to refund the order.
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3/5
★★★☆☆
They put a lot of advertising in the box, the combs are expensive but the quality is decent.
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2/5
★★☆☆☆
The products are excellent but as for the delivery, it takes forever
Compratore Verificato
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Answer from
tompress.com
Good morning, we apologize for the long wait. We have not received any report regarding a delay in delivery, we would have gladly helped you track the package and resolve the situation as quickly as possible. TOMPRESS ITALIA CUSTOMER SERVICE
3/5
★★★☆☆
The electric nutcracker doesn't work. The instructions are written entirely in Spanish. The second person from the after-sales service who left me a message took me for a truffle. I contacted the after-sales service because I had tried everything with the two switches: I would have preferred a "call us back to see the problem live" rather than "you're not doing the right thing.
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3/5
★★★☆☆
SACHET received OPEN.and taped. Probably by customs; as it's a powder It's rather embarrassing for a foodstuff but reassuring to know there are controls!!!! Perhaps you have a solution?
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3/5
★★★☆☆
You should look for a carrier other than La Poste for your deliveries. I had time to receive 2 parcels from your conccurents, one of which I ordered long after before receiving yours.
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