/10
★★★★★
based on 1296 published reviews
★★★★★
based on 1296 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
The brand should bear in mind that a disappointed customer who doesn't feel listened to and for whom no solution is provided is a lost customer. A customer for whom the brand makes an effort when he encounters a problem is a customer who will come back to place around 5 orders a year! But unfortunately, the brand has chosen to leave its customers on the sidelines! Too bad for them! Fortunately, there are other brands that have decided to put customer satisfaction at the heart of everything they do!
Céline M.
purchased on 08/06/2023
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Answer from
Toxik3
Re-bonjour Céline , As previously stated following your review already left once: We understand that this may be disappointing for you and apologize for any inconvenience caused. However, according to our return and exchange policy, we cannot exchange or refund an item that has been used or washed. We always listen to our customers and take their feedback into account to improve our products and services in the future. If you have any further questions or concerns, please do not hesitate to contact us. We're here to help in any way we can. Thank you for your understanding and patience. Good day, The TOXIK3 team
1/5
★☆☆☆☆
Late order, 7 days after the announced deadline, i.e. a total of 10 days from order confirmation.
Lucie C.
purchased on 02/06/2023
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Answer from
Toxik3
Hello, We understand your frustration regarding the delivery time of your order. When you placed your order on Saturday June 3, we shipped on Monday June 5, the first working day after your purchase. We were able to meet our usual shipping deadlines. However, the carrier Mondial Relay encountered a delay in delivery, resulting in a longer-than-expected delay.On our website, we clearly indicate an estimated delivery time of 5 to 7 working days. This means that holidays and weekends are not included. We apologize for any confusion or misunderstanding regarding delivery times. Your satisfaction is important to us and we take your comments into consideration in order to improve our service.Good day, The TOXIK3 team
1/5
★☆☆☆☆
Order placed 1 week ago and still no news or shipping notification
Anaïs F.
purchased on 03/06/2023
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Answer from
Toxik3
Hi Anaïs, we're sorry for the delay. It seems that several Monday orders were delayed. However, Mondial Relay normally delivers between 5 and 7 working days. Today, we will send you an e-mail via [email protected] to provide you with your tracking number again.
1/5
★☆☆☆☆
I still haven't received my order and have no news.
Véronique L.
purchased on 01/06/2023
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Answer from
Toxik3
Hello Veronique, We sincerely apologize for the inconvenience caused by the delay of your order. We understand how frustrating this can be and would like to resolve this situation as soon as possible. We understand how frustrating this can be and would like to resolve this situation as quickly as possible.We will resolve this issue as quickly as possible and keep you informed of any updates regarding your order.We will do everything possible to rectify this situation and provide you with a positive shopping experience. Your satisfaction is very important to us, and we will do our utmost to resolve this issue quickly and efficiently.Good day, The TOXIK3 team
1/5
★☆☆☆☆
I can't give my opinion and I'm sorry.I ordered on May 23rd, the payment by cb was debited the same day but I still haven't received the parcel.The first relay point located at LIDL was unavailable.So I was made to choose another worldwide relay point but my parcel seems to have flown away.It's all the more disturbing that the item ordered was intended to be a gift for my Mum for Mother's Day.I'm still holding out hope.Very sincerely sorry.Mme Boissière
Acheteur Vérifié
purchased on 22/05/2023
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Answer from
Toxik3
Hello, We are very sorry for the inconvenience you have experienced.It is regrettable that your parcel was not delivered on time. We apologize for any inconvenience caused by the unavailability of the first relay point and the problems encountered with the Mondial Relay point subsequently chosen. We apologize for any inconvenience caused by the unavailability of the first relay point and the subsequent problems encountered with the Mondial Relay point chosen. We understand how upsetting this can be and we sympathize with you. We remain at your disposal for any further assistance. Have a nice day, The TOXIK3 team?
1/5
★☆☆☆☆
I ordered on 17/05 and I still haven't received anything, no info about delivery tracking...
Véronique C.
purchased on 16/05/2023
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Answer from
Toxik3
Hello, We are very sorry to hear that you have not yet received your order. We completely understand your frustration and sincerely apologize for any inconvenience this may have caused. After checking, your parcel has been in the relay point since May 23. Once your order has been confirmed, you will receive a tracking number by e-mail. You can check the progress of your order via this number. Good day, The TOXIK3 team
1/5
★☆☆☆☆
Since I placed my order on Saturday May 6th...it's the 13th and I haven't heard anything!!!!
Barbara F.
purchased on 05/05/2023
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Answer from
Toxik3
Hello,We are very sorry to hear that you have not yet received your order and that you have not received any delivery tracking information.We completely understand your frustration and sincerely apologize for any inconvenience this may have caused. We do our best to ensure fast and transparent delivery to all our customers. Once your order has been confirmed, you will receive a tracking number by e-mail. You can check on the progress of your order via this number. Good day,The TOXIK3 team
1/5
★☆☆☆☆
No mail received of shipment. Also still no order received.
Acheteur Vérifié
purchased on 22/04/2023
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Answer from
Toxik3
Hello,We are truly sorry to hear that you have not yet received your order and that you have not received delivery tracking information.We fully understand your frustration and sincerely apologize for any inconvenience. We do our best to ensure a ??prompt and seamless delivery to all of our customers.Once your order is validated, you will receive a tracking number by email. So you can check the routing of this one through the number.Good day,TOXIK3
1/5
★☆☆☆☆
Christel L.
purchased on 25/04/2023
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Answer from
Toxik3
Hello, We are very sorry to hear that you have not yet received your order and that you have not received any tracking information. We completely understand your frustration and sincerely apologize for any inconvenience this may have caused. We do our best to ensure fast and transparent delivery to all our customers. Once your order has been confirmed, you will receive a tracking number by e-mail. You can check on the progress of your order via this number. Good day, The TOXIK3 team
1/5
★☆☆☆☆
Order placed and paid on 25.04, not received to date.....
Etienne L.
purchased on 24/04/2023
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Answer from
Toxik3
Hello,We are sorry to hear that you have not yet received your order. We invite you to contact us directly by email at [email protected] to obtain more information on the status of your order and to find a quick solution to your problem.We take customer satisfaction very seriously and will do everything in our power to resolve this problem and offer you the best possible shopping experience.Have a nice day, The TOXIK3 Team ??
1/5
★☆☆☆☆
What's with the anorexic models?! Standard morphology, right ???
Christine Q.
purchased on 29/04/2023
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Answer from
Toxik3
Hello,We've read your review and understand your concern about the appearance of the models used in our images or advertising. However, we would like to emphasize that our models are not anorexic, and to characterize their body type in this way is an insult that can be damaging.We work with professional models who represent a variety of body types, and we attach great importance to promoting body diversity and inclusiveness. We recognize that standards of beauty can vary from one person to another, and we strive to take these different perspectives into account.it's essential to promote a positive body image and to respect each individual, regardless of their morphology. We encourage acceptance of all body types and are committed to representing diversity in our visuals.we are always open to constructive feedback from our customers, as it helps us to improve and better meet their expectations. If you have any other suggestions or concerns, please let us know.Have a nice day,The TOXIK3 team
1/5
★☆☆☆☆
Read the terms and conditions carefully before making a second exchange! Because this return is at your expense ... You are provided with a return label, but your refund is charged (in my case of 6) and those without explanation.I had to ask why a partial refund ... and there I knew why.In addition, the sizes do not correspond at all to reality and are uneven.Return and refund very long.Personally, I will no longer recommend this site.
Acheteur Vérifié
purchased on 27/03/2023
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Answer from
Toxik3
Hello,We're sorry you had problems with your order and exchange. However, we would like to point out that our return and exchange policies are clearly explained in our terms and conditions, which you accepted at the time of your purchase. What's more, we've also made this clear to you in our after-sales service several times, and even over the phone to explain the situation. Our exchange policy stipulates that only the FIRST exchange is free of charge, and that subsequent exchanges are at your expense. We provide a return label to facilitate the return process, but the cost of this return is charged to your refund.Regarding sizes, our sizes are European. We make every effort to provide accurate sizing information. We are sorry that you no longer wish to order from us. Sincerely,The TOXIK3 team
1/5
★☆☆☆☆
I placed a large order (8 jeans) on the Toxik3 website. After trying them on, only 2 fit and I sent back the 6 jeans I didn't want to keep (free return, they provide me with a Mondial Relay delivery note). Today, I've only been reimbursed for part of my return because they tell me they only received 4 jeans in this parcel and not 6. I obviously have no way of proving the contents of my parcel. And they don't seem to think that there could have been a mistake in their warehouse or with their logistics department. So it's all on me, without any justification or proof. It's theft, pure and simple. I'm still waiting, with great hope, for them to refund the rest of my return.
Laurence R.
purchased on 13/04/2023
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Answer from
Toxik3
Hello,We are very sorry to hear that you have encountered a problem with your order and your return. We understand your frustration with this situation. We understand your frustration with this situation.Our return policy states that all items must be returned in their original condition, with the quantity indicated on the return and with all tags attached. We then inspect each returned item to ensure that it is in its original condition. We take your allegations of theft very seriously, but we cannot refund you for the 2 jeans without receiving them. We apologize for any inconvenience this may have caused you. Good day,The TOXIK3 team
1/5
★☆☆☆☆
My order was not honored. I received a refund three days after my order without any explanation. POINT BARRE.je trouve cela vraiment bien léger.
Monica S.
purchased on 26/03/2023
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Answer from
Toxik3
Hello Monica,We are sorry to hear that your order could not be delivered due to a back order. We understand how frustrating it is not to receive your order on time. We are also taking steps to improve our communication with our customers in the event of stock availability issues. Once again, we apologize for this inconvenience and thank you for your understanding.have a nice day,The TOXIK3 team ??
1/5
★☆☆☆☆
I bought 2 pairs of push-up jeans on their site, one of the 2 is already torn after a month at the back pockets, you can see on the photos I sent them that it's from the stitching, probably a manufacturing defect, I haven't worn them out in 1 month or worn them every day, the other pair has nothing wrong with it and yet it's the same jeans, just a different color, they didn't want to change it for me, it's my fault, they said, I pulled too hard on them lol, who are they kidding? I'm very disappointed, I won't be ordering again because the jeans are 49.90 and of poor quality, they just offered me a 30% discount but I don't want to buy another item if it's going to look the same as the jeans! I'd rather go elsewhere....
Christelle P.
purchased on 02/02/2023
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Answer from
Toxik3
Hello Christelle, We understand your dissatisfaction, however we cannot do anything on a garment that has already been worn. You were offered a 30% discount on any item with no minimum purchase and no validity date. We're sorry to lose you as a customer, despite our best efforts to find an in-between solution. Moreover, "elsewhere" does not mean finding better comfort, and even less a refund on a product already worn. Good day, The Toxik3 team
1/5
★☆☆☆☆
I never received my order a sweater from lililop on 5.02 2023
Helene C.
purchased on 12/01/2023
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Answer from
Toxik3
Hello Hélène, you've made a mistake. Our brand is TOXIK3, a specialist in ultra-comfortable denim. We are not a retailer and therefore have no other brand than ours. Please reconsider your note which penalizes us unnecessarily, thank you in advance.
1/5
★☆☆☆☆
I need to get back to you but it's impossible to get in touch with this company. I've had no reply since I received it around December 13, 2022.
Monier
purchased on 12/12/2022
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Answer from
Toxik3
Hello Philippe, We understand your dissatisfaction, but we did reply promptly by email. The after-sales team feels a small injustice towards them having done their utmost to respond to you. In addition, you should know that you can make your return independently by clicking on the "Returns form" available in the information bar. Our online chat is also available to help you from 10am to 6pm, Monday to Friday. Good day, The Toxik3 team
1/5
★☆☆☆☆
I couldn't get the extra -10% on my order and the grey pants have an addict that I've only seen once worn.
Julie J.
purchased on 23/11/2022
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Answer from
Toxik3
Hello Julie, We are saddened by this sad note which in no way reflects our intentions. The -10% discount is not automatic. It's a welcome offer with a unique code sent by email when you join our Toxik3 circle. If you have difficulty receiving it (even after checking your spam) you can contact us by CHAT to help you! For the addict it is indeed regrettable, however once worn it is difficult to go back...We have however noted your mishap, a member of the team will contact you by email this week.We sincerely hope to be able to make up for it, as your comfort and the precision of the fit is our priority.Have a nice day, The Toxik3 team ??
1/5
★☆☆☆☆
Marie C.
purchased on 03/12/2022
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Answer from
Toxik3
Hi Marie Christine, We're sorry to hear that you were disappointed with the size of your jeans. Our T34 is the European size. You can still get your money back if the model(s) don't fit. You can also contact us via our online chat module. Or, if you prefer, by email: [email protected], to help you find a model that might suit you better, should you wish to make an exchange. We sincerely hope we can make it up to you, because your comfort and precision of fit is our priority.The Toxik3 team ??
1/5
★☆☆☆☆
I can't say because I still haven't received my parcel, which was due to arrive on Saturday September 17 at the latest.
Jean S.
purchased on 14/09/2022
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Answer from
Toxik3
Hello Sylvie, we sent your parcel to Colissimo on the same day as your order, i.e. Thursday 15th September. It is regrettable to penalize all our efforts for a delay related to the Post Office. The latter also delivered your order today. We are available by chat module, e-mail ([email protected]) and even telephone for emergencies. Please contact us if necessary. We hope you like your clever jacket! The Toxik3 team
1/5
★☆☆☆☆
I received 2/3 of my order wrinkled.
Helene M.
purchased on 14/09/2022
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Answer from
Toxik3
Hi Hélène, can you tell us which of your 3 jeans is missing? We'd also like to point out that the "Channé" model is a pair of jeans with a crumpled effect. They are folded to accentuate this effect, which remains rather discreet once worn... If you don't like it, we invite you to request a refund by filling in the "returns form" in the information bar on http://www.toxik3.com. We are available on the chat module, or by email at: [email protected]
1/5
★☆☆☆☆
The product is not suitable, I don't have a return code, how do I send it back? Thank you
Vermeiren S.
purchased on 24/06/2022
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Answer from
Toxik3
Hi Sonia, we're sorry the short combination didn't work for you. We hope you enjoyed the tote bag all the same. Returns are very simple. Just go to our website http://www.toxik3.com and click on "returns form" in the information bar. All you have to do is follow the instructions. We remind you that returns are free of charge in metropolitan France and Belgium. We're also hoping to catch up with you on another model, so don't hesitate to contact a member of the team via the online chat to get personalized advice and help you make your choice. Hope to see you soon!
1/5
★☆☆☆☆
Jocelyne V.
purchased on 17/04/2022
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Answer from
Toxik3
Hello Jocelyne, After checking your order with us, we can confirm that your parcel was delivered to your letterbox on April 8th. You can find your tracking number in your emails on the date of your order (Monday April 04, remember to check your spams if ever...) If you don't have your order in your possession, think about asking your neighbors if they haven't picked up this parcel or, as a last resort, contact your La Poste service with your tracking number if they have lost it. As we are not responsible for postal inconveniences (we sent the item under the appropriate conditions on the same day as your order), it's a pity that you should penalize us with such a bad mark for a problem that is out of our hands, especially as your parcel is marked delivered on our side. Please do not hesitate to contact our online chat in such a situation so that we can inform you of the status of your order and resolve any logistical problems if they arise and if they are within our control. Have a nice day, the Toxik3 team
1/5
★☆☆☆☆
Frankly, I don't understand. I take all my pants in size 36 and there are 3 out of 5 that I can't even close.
Julie B.
purchased on 09/04/2022
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Answer from
Toxik3
Hello Julie, thank you for taking the time to tell us about your experience with your order. It sometimes happens that some items aren't right for everyone. But don't panic: if you're not satisfied, returns are free, so don't hesitate! Just use the returns form directly on the site. Please note that some items have more or less elastane, which is probably why some items fit you better than others... The Toxik3 team is available to answer any questions you may have via our online chat!
1/5
★☆☆☆☆
One of the three pants was the wrong size. I returned it by mail, which cost me 11, coming from Belgium. I never got a refund.
Acheteur Vérifié
purchased on 25/03/2022
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Answer from
Toxik3
Hello Sandrine. Thank you very much for taking the time to give us feedback on your experience with our store. We would like to remind you that returns are free of charge through our platform: https://toxik3.returnscenter.com/À Unless we have misunderstood your wording, we are sorry that you have had to pay for the return of these pants. If you mention the refund of the pants, it is normal that we refund you and if it is not already the case, we invite you to approach our teams on the Chat online site or by mail: [email protected]. Have a nice day. Team Toxik3.
1/5
★☆☆☆☆
Already an in-store customer, I wanted to order on the website, but was disappointed by the washes, which did not match the internet visual.
Acheteur Vérifié
purchased on 06/03/2022
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Answer from
Toxik3
Hello Claire, thank you very much for your honest review and your loyalty to the Toxik3 brand. We are truly sorry that the item you ordered did not meet your expectations, although we make a point of matching the visuals on the website to the actual products. A 1-star rating is indicative of a problem that needs to be resolved as soon as possible, and we are surprised to hear of such a great inconvenience with our products. Please let us know the reference number of your product so that we can investigate this visual problem. The satisfaction of our customers is our priority, so please contact us via the online chat or by email if you prefer ([email protected]) to re-establish this bond of trust between us. See you soon. The Toxik3 team
1/5
★☆☆☆☆
Denim cuts that don't suit body shape
Cécile P.
purchased on 18/02/2022
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Answer from
Toxik3
Hello Cécile, we're sorry to hear that you were disappointed with the cut of the jeans. As your note penalizes our brand, please note that it is still possible to obtain a refund if the model(s) do not suit you. Returns are free of charge. You can also contact us via our online chat module. Or, if you prefer, by email: [email protected], to help you find a model that might suit you better, should you wish to make an exchange. We sincerely hope we can make it up to you, because your comfort and precision of fit is our priority.