/10
★★★★★
based on 1396 published reviews
★★★★★
based on 1396 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I've never had to wait so long for a parcel!
Nathalie N.
purchased on 05/10/2024
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Answer from
Toxik3
Hello Nathalie,
We're sorry to hear that the delivery time was too long for you. We do our best to deliver in Belgium and we try to clearly indicate the Mondial Relay delivery time, which is between 5 and 7 working days (excluding weekends).
It is also important to take into account the internal processing time to prepare your parcel. For an order placed on Thursday, October 10, we entrusted your package to the carrier on Monday, October 14, as the Toxik3 team does not work at weekends.
Thank you for your understanding,
We're sorry to hear that the delivery time was too long for you. We do our best to deliver in Belgium and we try to clearly indicate the Mondial Relay delivery time, which is between 5 and 7 working days (excluding weekends).
It is also important to take into account the internal processing time to prepare your parcel. For an order placed on Thursday, October 10, we entrusted your package to the carrier on Monday, October 14, as the Toxik3 team does not work at weekends.
Thank you for your understanding,
1/5
★☆☆☆☆
I'm waiting for the email so I can make an exchange. 48 hours since I asked for it
Flore C.
purchased on 17/08/2024
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Answer from
Toxik3
Hello,
Our teams process return labels manually during their working hours, from 10am to 6pm, Monday to Friday. Requests made in the evening will therefore be processed the next day, or the day after that at the latest. You will receive the label by email, so please check your spam folder just in case. Thank you for your understanding!
Our teams process return labels manually during their working hours, from 10am to 6pm, Monday to Friday. Requests made in the evening will therefore be processed the next day, or the day after that at the latest. You will receive the label by email, so please check your spam folder just in case. Thank you for your understanding!
1/5
★☆☆☆☆
I wanted to return the items I didn't like, but I didn't receive a reply to my e-mail requesting return instructions.
Catherine P.
purchased on 17/07/2024
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Answer from
Toxik3
Hello Catherine, Thank you for contacting us. We're sorry to hear that you haven't yet received a response to your request regarding returns.
To help you as quickly as possible, all the information you need about returns is available directly on our website. Here you'll find detailed instructions on how to make a simple return: https://www.toxik3.com/pages/faire-un-retour
If you need any further assistance, please don't hesitate to contact us. We're here to help!
To help you as quickly as possible, all the information you need about returns is available directly on our website. Here you'll find detailed instructions on how to make a simple return: https://www.toxik3.com/pages/faire-un-retour
If you need any further assistance, please don't hesitate to contact us. We're here to help!
1/5
★☆☆☆☆
Received item contrary to order very disappointed 😞
Caroline F.
purchased on 11/07/2024
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Answer from
Toxik3
Hello Caroline,
We're very sorry about this error. Please feel free to email us at [email protected] or request an exchange online - we're here to help.
We're very sorry about this error. Please feel free to email us at [email protected] or request an exchange online - we're here to help.
1/5
★☆☆☆☆
I never received my order and no refund and no reply! 120€ gone up in smoke
Kathy M.
purchased on 28/05/2024
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Answer from
Toxik3
Hello Kathy, 🥰 thank you for taking the time to write to us. After checking, we see that the carrier made an attempt to deliver on June 25 but delivery failed. Not having heard from you, the package was returned to us and we proceeded to a refund on July 22. It can take much longer to receive returned parcels than to send them, which explains the long wait. As far as your refund is concerned, it has already been issued and you will receive it as soon as possible. Please check with your bank for further details 🙂 We would like to inform you that for future orders, if you are not available to receive your parcel, you can either reschedule delivery or have it delivered to a relay point to avoid your parcel being returned. Thank you in advance for your understanding. Best regards! 🩵
1/5
★☆☆☆☆
Parcel still not received
Virginie A.
purchased on 03/07/2024
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Answer from
Toxik3
Hello Virginie,🥰
Thank you for contacting us. We're sorry to hear that you still haven't received your package.
We would like to inform you that deliveries may be slightly delayed due to the summer vacations and the Olympic Games in Paris. For further details on the progress of your parcel, please contact the carrier's customer service department directly with your tracking number.😊
Thank you for contacting us. We're sorry to hear that you still haven't received your package.
We would like to inform you that deliveries may be slightly delayed due to the summer vacations and the Olympic Games in Paris. For further details on the progress of your parcel, please contact the carrier's customer service department directly with your tracking number.😊
1/5
★☆☆☆☆
I bought 3 pairs of jeans and returned one that didn't fit. I wore a pair of jeans one day after the first wash (one week after purchase) and realized that there was a seam defect. Numerous holes are forming. Despite my 7 emails. No answer to my problem! Automatic response: use item return, except that in my case, it doesn't work... Conclusion: jeans with holes... Very disappointed, first experience, I wouldn't buy again!
Marie L.
purchased on 21/06/2024
Translated review
Answer from
Toxik3
Hello Marie! 😍Thank you for sharing your experience with us. We are sincerely sorry to hear that one of the jeans you purchased has a seam defect and that you have not received a satisfactory response to your previous messages.
We understand how frustrating this situation is and apologize for the inconvenience. Unfortunately, we cannot accept the return of an item that has been worn and washed. However, we would still like to help you resolve this issue.
Could you please provide us with your order number and photos of the seam defect? We'll take a look at this information and see what we can do to provide you with a solution despite this constraint.🙂
We understand how frustrating this situation is and apologize for the inconvenience. Unfortunately, we cannot accept the return of an item that has been worn and washed. However, we would still like to help you resolve this issue.
Could you please provide us with your order number and photos of the seam defect? We'll take a look at this information and see what we can do to provide you with a solution despite this constraint.🙂
1/5
★☆☆☆☆
Request for return and compensation for my parcel
Nathalie F.
purchased on 11/06/2024
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1/5
★☆☆☆☆
In the first wash of the pants, the entire hem has come undone.
Rosana T.
purchased on 29/05/2024
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1/5
★☆☆☆☆
There is no information for returning goods
Rita K.
purchased on 25/05/2024
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1/5
★☆☆☆☆
I received a skirt instead of jeans that were frayed at the waist, and I'm not satisfied at all. I'm waiting to receive the jeans in question, I'm waiting, I'm waiting. First and last order, for sure.
Brigitte B.
purchased on 08/05/2024
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1/5
★☆☆☆☆
Unfortunately, the pants aren't long enough (for me, anyway).
Marjorie C.
purchased on 06/05/2024
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1/5
★☆☆☆☆
What is the article Thank you La reference
Martine L.
purchased on 06/04/2024
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1/5
★☆☆☆☆
Delivery more than 1 month . ANYTHING. Last time I bought from TOXIK3 . 1/10
Cessac J.
purchased on 05/05/2024
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1/5
★☆☆☆☆
2 of the 3 were too big have requested a return but nothing decided yet
Eliane O.
purchased on 04/05/2024
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1/5
★☆☆☆☆
I bought a size 36 which is at least a 38, and the fabric is not as soft as it looks in the photos.
Aurelia E.
purchased on 30/04/2024
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1/5
★☆☆☆☆
Pants too wide
Ondine A.
purchased on 27/04/2024
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1/5
★☆☆☆☆
I ordered a pair of pants that I never received. My order was cancelled without explanation.
Christiane C.
purchased on 27/04/2024
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1/5
★☆☆☆☆
Delivery error on the modem ordered and an item is missing
Christelle D.
purchased on 27/04/2024
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1/5
★☆☆☆☆
I ordered a beautiful pair of white pants with green patterns (waves). Unfortunately, after the first wash, the patterns faded or even disappeared in places and I am left with a pair of white pants that now seem to be completely stained.
Jennifer M.
purchased on 21/04/2024
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Answer from
Toxik3
Hi Jennifer, thank you for taking the time to leave us your review! Here are the care instructions for the Viva Printed Pants, which you must follow to avoid this: "Machine washable at 30°C maximum. Turn pants inside out before washing. Close zips and buttons before washing. Wash in similar colors and iron inside out." This information has also been made available to you in the item description. ☺️
1/5
★☆☆☆☆
My order was cancelled and refunded without any explanation.
Anne-claude P.
purchased on 06/04/2024
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Answer from
Toxik3
Hello Anne-Claude, thank you for taking the time to write to us!💙 We are very sorry for this inconvenience and sincerely apologize, but when you placed your order we realized that your item was out of stock.😕 Hence the reason why we refunded you directly. 😊
1/5
★☆☆☆☆
I have not received my order
Camille C.
purchased on 30/03/2024
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1/5
★☆☆☆☆
Hello. I sent my parcel back for an exchange and I haven't heard from you.
Beatrice E.
purchased on 20/03/2024
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Answer from
Toxik3
Hello Beatrice, thank you for taking the time to leave us your review! ☺️Concernant returns, the delivery of your package may take longer. We invite you to follow up with the carrier of your return package. We'll let you know as soon as we receive your package. After verifications, we will proceed to an exchange or refund and you will be kept informed as well.🙂 We remain available if needed and wish you an excellent day! 💙
1/5
★☆☆☆☆
Hello, the pants are too tight for me. I wore them for one day and they didn't fit me at all...I'm surprised because I have size 40 jeans...they're the best!
Joëlle D.
purchased on 12/03/2024
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Answer from
Toxik3
Hello Joëlle, thank you for taking the time to leave us your review! ☺️ Concerning your push-up size, we're really sorry to hear that it doesn't meet your expectations. We recommend that for your next orders you write to us via our online chat or on our social networks in order to best assist you when choosing your size.💙 This is due to the fact that the comfort of each jean depends on its composition, so it is essential to take this factor into account. See you soon 🙂
1/5
★☆☆☆☆
I haven't received my parcel yet, but I did receive one from another customer... which I had to resend!
Guylene A.
purchased on 05/03/2024
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Answer from
Toxik3
Hello Guylene, thank you for taking the time to write to us. ☺️ We are very sorry to hear that you have received another order by mistake, we sincerely apologize for the inconvenience. 😕🙏 Don't worry about your order, we'll make sure you receive it as soon as possible! Don't hesitate to write to us at [email protected] if you need anything, we always take the time to deal with all our customers' requests. 💙
Thank you for your understanding 🙂
Thank you for your understanding 🙂
1/5
★☆☆☆☆
Disappointed, for the price the item is ill-fitting
Dorothee N.
purchased on 18/02/2024
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Answer from
Toxik3
Hello Dorothee, thank you for taking the time to write to us! ☺️ We would like to inform you that it is possible to be assisted before purchase to enable you to make the best choice! Don't hesitate to write to us via our online chat or by e-mail for better assistance 🙂 Sincerely yours!
1/5
★☆☆☆☆
Ĺes two pairs of jeans I bought are nothing to write home about. I'm disappointed with the quality
Isabelle V.
purchased on 17/02/2024
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Answer from
Toxik3
Hello Isabelle, thank you for your feedback! ☺️ We're really sorry to hear that the items don't suit you. 😕 Please feel free to return any items that do not meet your expectations or to proceed with an exchange! If you have any doubts about the products you want to buy, we invite you to contact us by e-mail at [email protected] or via our online chat for better assistance with your next orders; See you soon! 💙
1/5
★☆☆☆☆
Much too large for a size 34. The color is really not nice. In short, it's ugly.
Mano R.
purchased on 15/02/2024
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Answer from
Toxik3
Hello Mano, thank you for your feedback! ☺️ We are very sorry to hear that your order did not meet your expectations. 😕 Please feel free to make a return or exchange if your item does not meet your expectations. We also always take the time to advise you before validating your purchases to enable you to make the best choices! Don't hesitate to contact us by e-mail or via our online chat if you need any help.💙☺️
1/5
★☆☆☆☆
I have no news from my tx11551 order. I am not satisfied. Delivery time too long
Christian P.
purchased on 01/02/2024
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Answer from
Toxik3
Hello Christian, thank you for your review! ☺️ We are sorry to hear about your dissatisfaction with our service. 😕 Concerning your order information, we always send emails with a tracking number to allow you to follow your delivery in real time on our website or on the carrier's website. And regarding delivery times, unfortunately we can't do anything about that. 😕 We hope you understand! 🙏
1/5
★☆☆☆☆
I had to withdraw from a depot at a Malonne petrol station and I don't have a PIN code, just a 6-digit number. Apparently I have to pay; I would like to receive my parcel at home thank you 96315787
Nathalie T.
purchased on 09/02/2024
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Answer from
Toxik3
Hello Nathalie, thank you for your feedback 🙂 Unfortunately, we don't have all the details. From our side, we can't act on delivery instructions or relay points when you finalize your order and make your choice at that moment. Please feel free to explain the situation to us by e-mail at [email protected] or via our online chat for better assistance! 💙
1/5
★☆☆☆☆
Very satisfied. Matches everything. Size, color and quality. Fast delivery. Really great 👍🏼
Isabelle C.
purchased on 08/02/2024
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1/5
★☆☆☆☆
The pants are too thick when it said light pants too bad
Sylvie H.
purchased on 07/02/2024
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Answer from
Toxik3
Thank you for taking the time to share your opinion. There seems to be a misunderstanding regarding our product. In the description, we mention a "slight push-up effect", referring to the fit at the back of the pants rather than the material itself.
1/5
★☆☆☆☆
Hello, to date I still have not received my delivery. I hope it won't be too long !!!
Frederique P.
purchased on 03/02/2024
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Answer from
Toxik3
Hello Frederique, thank you for your feedback 🙂 Unfortunately we can't influence delivery times as they depend on the carrier of your parcel! Please feel free to track the progress of your delivery using your tracking number and contact our online helpdesk if you have any problems.☺️
1/5
★☆☆☆☆
No delivery
Stephanie S.
purchased on 01/02/2024
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Answer from
Toxik3
Hello Nathalie, thank you for your review 🙂 We would like to inform you that deliveries unfortunately do not depend on us. 😢 It may be that the carriers of your package are experiencing delays in deliveries and in this case, we invite you to contact them directly. In the event of a problem, don't hesitate to email us at [email protected] or via our online chat available on our website! 💙
1/5
★☆☆☆☆
Package still not received
Elodie T.
purchased on 31/01/2024
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Answer from
Toxik3
Hello Elodie, thank you for your review! ☺️ We are very sorry to hear that you have not yet received your order. 😢 Unfortunately, deliveries totally depend on the carriers of your package, in case of delay, we invite you to contact the carrier in charge of your delivery. And if you have any problems, don't hesitate to write to us by email or via our online chat for better assistance! 💙
1/5
★☆☆☆☆
I'm disappointed, my package supposedly left on January 30th and I still have nothing. Not even a tracking number. A scam????for a first order, that's not a good sign.
Nathalie P.
purchased on 29/01/2024
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Answer from
Toxik3
Hello Nathalie, thank you for your review! ☺️ Don't worry about your parcel, you must have received it by now! We'd like to apologize for the delay in deliveries at the beginning of the year, it was a bit of a rush with the recovery 🙂 Once again, we'd like to apologize and wish you a wonderful day! 💙
1/5
★☆☆☆☆
Order TX11346 I paid an additional €9 for delivery...took 9 days not 5 as expected to arrive. I understood order over €69 had free shipping??? I need to return item no. H2641-2/40 ...no postal label is being issued. I have sent emails , have not received any explanation. I feel so poorly treated.
Blath G.
purchased on 28/01/2024
1/5
★☆☆☆☆
Still not received! Delivery takes so long
Amandine S.
purchased on 20/01/2024
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Answer from
Toxik3
Hello Amandine, thank you for writing to us! ☺️ Rest assured that if it were up to us, you would receive your order as soon as possible, unfortunately delivery times do not depend on us but on the carriers of your package. 😢 We invite you to contact them if this drags on, also write to us by email at [email protected] or via our online chat if the problem persists! ✨
1/5
★☆☆☆☆
I can't resend the article
Richer L.
purchased on 22/01/2024
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Answer from
Toxik3
Hello Richer, thank you for writing to us! ☺️ On each order, you are entitled to one free return and the second return will be at your expense. For more details, here is the returns page also available on our website: https://www.toxik3.com/pages/faire-un-retour . Don't hesitate to write to us by e-mail or via our online chat if you need anything 🙂 Thank you and have a nice day!
1/5
★☆☆☆☆
Sanne B.
purchased on 29/12/2023
Answer from
Toxik3
Dear Sanne,We sincerely apologize for the error in sending the wrong item. This is not the experience we strive to provide. To resolve this promptly, please reach out to our customer support via email [email protected] with your order details. We are committed to correcting this mistake and ensuring your satisfaction.Thank you for bringing this to our attention.
1/5
★☆☆☆☆
Hello I still have not received my order that I placed on December 3 it was blocked on December 4 and it is December 18 no information, it's not serious.
Mme G.
purchased on 03/12/2023
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Answer from
Toxik3
Hello,We understand your disappointment about the delay in receiving your parcel. On our side, we make every effort to ship our orders quickly, and this situation is indeed abnormal. If you encounter any problems or if anything seems unusual, please do not hesitate to contact us immediately via our online chat or by e-mail at [email protected]. We're ready to take action to resolve the situation as quickly as possible.
1/5
★☆☆☆☆
Evelyne F.
purchased on 03/12/2023
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Answer from
Toxik3
Hello Evelyne, Thank you for writing to us! Please contact us by e-mail at [email protected] or via our online chat to better assist you. Thank you and see you soon!??
1/5
★☆☆☆☆
Acheteur Vérifié
purchased on 02/12/2023
Translated review
Answer from
Toxik3
Hello Visitante, Thank you for writing to us! Could you please give us more details about the delivery problem you are experiencing? Our online chat is open and we are also available by email at [email protected]! We remain available to better assist and help you receive your package as soon as possible.Thank you and see you soon! ???
1/5
★☆☆☆☆
They do not respond to a problem. My package is delivered at a wrong adress. After a month I still do not have my package and they do nothing about it. So be carefull when you order and there goes something wrong. Beter make your orders not to big.
Acheteur Vérifié
purchased on 12/12/2023
Answer from
Toxik3
Hello Sofie,We understand your concern about the delivery of your package to the wrong address, and we are sincerely sorry for the inconvenience this may have caused. We would like to assure you that we have responded to your problem by email and private message in order to resolve this situation as soon as possible.Please note that the tracking of packages and the resolution of delivery problems also depend on the procedures of the carriers. If the package is lost, it takes time to be resolved, because we must contact the carriers and follow their specific procedures.We understand your frustration and appreciate your patience during this process. We do everything possible to solve this problem and ensure you a positive shopping experience. Thank you for your understanding.
1/5
★☆☆☆☆
It's been more than 15 days since I ordered and I still haven't received anything except your satisfaction reminders ..........................
Fabienne C.
purchased on 25/11/2023
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Answer from
Toxik3
Hello Fabienne,Thank you for contacting us. We are sorry to hear that you have not yet received your order. We would like to inform you that delivery times depend on the carriers. Please email us at [email protected] to find out more about the delivery status of your parcel. Thank you for your understanding.
1/5
★☆☆☆☆
M D.
purchased on 29/11/2023
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Answer from
Toxik3
Hello Mel, We are very sorry to hear that you have not yet received your parcel. We are here to help you solve this problem and our team is available by e-mail at [email protected] to assist you better. Please write to us and don't hesitate to give us all the details to help you.See you soon!
1/5
★☆☆☆☆
I am not satisfied with my purchase. I received the wrong size for what I ordered and have not yet received a reply to exchange for the correct size.
Miranda N.
purchased on 27/11/2023
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Answer from
Toxik3
Hello Miranda, Thank you for writing to us.we are very sorry to hear that you have received the wrong size and that your order does not match.we invite you to visit our website http://www.toxik3.com to quickly proceed with a return or exchange.to better assist you, you can also email us at [email protected] or via our online chat.see you soon! ??
1/5
★☆☆☆☆
I did not receive the product ordered and I have not been reimbursed for my entire purchase (including shipping! )
Angé O.
purchased on 22/11/2023
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Answer from
Toxik3
We sincerely regret, Angelique, that you did not receive the correct product. It's a shame you'd rather receive a refund than these beautiful pants! In any case, we accept responsibility and will immediately reimburse you for the shipping costs you have incurred.
1/5
★☆☆☆☆
Order received with wrong pentalons; I ordered 3 pentalons size 44 and received 4 pentalons size 38-40! I had to wait 40 minutes at the relay point to receive the package AND all for the wrong items! I'll send it to you right away!
Movtchan S.
purchased on 19/11/2023
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Answer from
Toxik3
Hello Svetlana,Thank you for sharing your experience with us...First of all we understand your dissatisfaction and we would like to apologize for this error on your order.We will do what is necessary to deliver the right items for your next purchase.Good day.
1/5
★☆☆☆☆
Order never received !!!!Mail sent on 16.november to tell me that my parcel arrived on 7!!!!! And not even able to give the code to retrieve it. So the.package.was.returned!!! But they were able to collect the money !!!! I'm waiting for my refund of almost 90euros!!!!
Stéphanie D.
purchased on 19/11/2023
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Answer from
Toxik3
Hello Stéphanie,The e-mail of November 16, reminding you of the delivery details, was a response to your chat request on the same day, underlining our responsiveness.All delivery information is accessible on your account or directly on the Mondial Relay website thanks to the tracking number sent by e-mail when the parcel was dispatched. We apologize if you have not received our e-mails. It's a real shame you didn't contact us sooner so that we could simply help you. Please don't hesitate to come back to us if necessary.
1/5
★☆☆☆☆
I'm waiting for a reply so that I can give a favourable opinion.
Edith P.
purchased on 07/11/2023
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Answer from
Toxik3
Hello Edith,Thank you for your feedback. We understand that you are waiting for information to proceed with a return before giving your final opinion. For prompt and accurate assistance, please contact us directly by email at [email protected] or via our online chat.We are here to help you with the return process.Please feel free to let us know of any additional concerns you may have.??See you soon!
1/5
★☆☆☆☆
Jeans don't fit at all, wrong size.
Gaëlle L.
purchased on 21/10/2023
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Answer from
Toxik3
Hello Gaëlle,We're surprised to hear that the jeans don't meet your sizing expectations. Our push-up models are best-sellers, and we are committed to offering well-fitting and comfortable products.We would like to understand why the stretch slim jeans you ordered do not fit you. Could you please send us more details by e-mail to [email protected] so that we can guide you towards models more suited to your needs?
1/5
★☆☆☆☆
Acheteur Vérifié
purchased on 25/10/2023
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Answer from
Toxik3
Hello Stephane, Thank you for taking the time to let us know. A logistical error with Mondial Relay caused delays for all shipments for the week beginning Monday October 16. Thanks to your reports, we have been able to identify and resolve the problem. Your order will be reshipped today. We would like to apologize for this unfortunate incident. In the future, please do not hesitate to contact us as soon as possible via online chat or at [email protected], where we are particularly responsive."
1/5
★☆☆☆☆
After three days there was a hole at the top of the pocket.
Acheteur Vérifié
purchased on 29/09/2023
Translated review
Answer from
Toxik3
Hello Melie,We're sorry to hear that you've experienced a problem with our product after only three days of use.When you received the product, there were no holes above the pocket, which leads us to believe that this problem occurred after receipt. We take great care to ensure the quality of our products before we ship them, and we thoroughly inspect every item.It's possible that the hole occurred due to normal wear and tear or a particular event, such as an accidental snag. It may not be related to a manufacturing defect. However, we are concerned about your satisfaction and would like to find a solution to resolve this situation.we encourage you to contact us directly to discuss this issue in more detail.Thank you and have a great day.
1/5
★☆☆☆☆
Receipt of suitcases never frRecue ????
Isabelle D.
purchased on 11/09/2023
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Answer from
Toxik3
Dear Isabelle,There is some confusion. We are Jeaner, and Toxik3 does not offer suitcases for sale. Could you please correct your note, which affects us unfairly? We thank you in advance and hope you will receive your suitcases in the next few days,
1/5
★☆☆☆☆
Goods o.k SHIPPING , Grotten bad , will not order anything more there
Acheteur Vérifié
purchased on 23/09/2023
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1/5
★☆☆☆☆
The jeans don't fit, I requested a return on September 21 and I still haven't received my label.
Catherine P.
purchased on 13/09/2023
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Answer from
Toxik3
Hello Catherine,Thank you for your feedback. You took the right initiative in contacting us, as it is essential to respect deadlines in a returns process. I encourage you not to wait too long if you don't receive our emails in the future. In fact, we provide you with an online chat module for instant assistance, as well as a contact address, "[email protected]", to which we are much more responsive. We will immediately resend the return label to the e-mail address you provided at the time of purchase (but please check your spam folder if you can't find it).
1/5
★☆☆☆☆
I still haven't received my order after one week!!!And I don't like that at all!!!
Rika C.
purchased on 14/09/2023
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Answer from
Toxik3
Hello Rika,We are sorry to hear that you have not yet received your order and we understand your frustration. Please be advised that delivery times may vary depending on the destination country and the carrier used to deliver the packages.As a seller, we do our best to ship your orders quickly. However, once the package is picked up by the carrier, delays are beyond our control. Certain factors, such as customs restrictions, weather conditions or spikes in demand, can cause unforeseen delays.We strongly encourage you to use the carrier's package tracking feature to check the location of your order in real time. This allows you to track the journey and get accurate information on the delivery status.If you notice a major problem or excessive delay in the delivery of your package, please do not hesitate to contact us directly. We will do our best to help you and resolve the situation.Thank you and have a nice day.
1/5
★☆☆☆☆
Nouara D.
purchased on 05/09/2023
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Answer from
Toxik3
Hello Nouera,Thank you for taking the time to let us know about your concern regarding the size of your jeans.We would like to remind you that we provide our customers with a size guide, accessible on our website, to help you make the best choice according to your preferences. In addition, our online support team is always on hand to answer any questions you may have about our products, including sizing details.Please note that we offer a wide range of sizes, from 36 to 46, to meet the most varied needs of our customers.If, despite our best efforts to provide you with the necessary information, the product does not meet your size expectations, you have the right to make a return or exchange, in accordance with our conditions, which are detailed on our website in the "Making a return" section. We hope you find this information useful, and we remain at your disposal for any further questions or concerns you may have. Thank you and have a nice day.
1/5
★☆☆☆☆
I ordered a pair of jeans in 34 and received a 36!!!
Fabienne F.
purchased on 04/08/2023
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Answer from
Toxik3
Hello, We sincerely apologize for the error in your order. Understanding that you received an incorrect size can be very frustrating and we are sorry for any inconvenience this may have caused.We take this issue seriously and are already working on a solution. We apologize for any confusion. We encourage you to contact our customer service department as soon as possible so that we can resolve this issue and arrange an exchange to send you the correct size.Have a nice day, The TOXIK3 Team