/10
★★★★★
based on 1296 published reviews
★★★★★
based on 1296 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Mondial relay is a long way from my home in a problematic area. i have no choice between different places to receive my parcel.
Muriel B.
purchased on 22/01/2023
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Answer from
Toxik3
Hello Muriel, We totally understand your problem. But unfortunately, it's out of our hands... We don't yet have access to the Mondial Relay service, which allows our customers to choose the relay point they prefer. We hope you were able to pick up your order and that you enjoyed it... Have a nice day!
2/5
★★☆☆☆
I can't find anywhere where I can return the product.I have 2 pairs of pants that were not good,I want to return them.BUT TO WHICH ADDRESS CAN I SEND THEM????then you can also refund me the money.I was able to print out the return slip.PLEASE ANSWER PLEASE ????
Hilde S.
purchased on 18/01/2023
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Answer from
Toxik3
Hello,If you use the return label, please stick it on the package and hand it over without paying.Otherwise, return with the carrier of your choice to:Fashion City - Toxik3 (lot 47 bis), 8/10 Rue de la Haie Coq - 93300 Aubervilliers. FRANCEAll information here: https://www.toxik3.com/pages/f-a-qGoedendag,Het Toxik3 team ??
3/5
★★★☆☆
Delivery and return ok but in the adre of the return not possible to e hangar against another model because this one did not fit and so lost the promotional offer lord of the refund and so new order full pot.
J C.
purchased on 01/11/2022
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Answer from
Toxik3
Hello, it is of course possible to exchange your item free of charge. We are also at your disposal via our online chat module. Or, if you prefer, by email: [email protected], to help you find a model that might suit you better. We sincerely hope we can make it up to you, because your comfort and precision of fit is our priority.The Toxik3 team ??
3/5
★★★☆☆
HelloOrder of 3 identical pairs of pants in different colors. Order processed and delivered quickly.model and size good but too short! A precision on the size of the leg length would be useful and even a choice of leg length.
Acheteur Vérifié
purchased on 23/11/2022
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Answer from
Toxik3
Hello Marge! Thank you for your feedback, it helps us to improve on a daily basis so that we can offer you the best. We're aware of the problem you've encountered and we'll try to fix it as soon as possible! The Toxik3 team?
3/5
★★★☆☆
I ordered 2 pairs of high-waisted slim-fit pants in camel and green, I love this cut; unfortunately on one of them, the dyeing was wrong, the camel had stains so I had to send it back.
Sylvie H.
purchased on 22/10/2022
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Answer from
Toxik3
Hello Sylvie, We're sorry about this unfortunate event, your opinion will help us improve. I hope you're happy with your second pair of pants, which I'm sure are very pretty. See you soon, the Toxik3 team?
3/5
★★★☆☆
Very nice product, good quality, but unfortunately too big.
Acheteur Vérifié
purchased on 25/10/2022
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Answer from
Toxik3
Hello, Thank you for taking the time to share your experience with us following your order. Depending on the components and models, jeans sizes may vary. Please feel free to contact us via our chat on our website, if you have a question before placing your order. We'll help you choose the right size for the model you've chosen. Have a nice day,The Toxik3 team ??
3/5
★★★☆☆
I'm disappointed because I ordered a slim fit and the pants I received were not tightened at the bottom as shown in the photo, but the quality and comfort are very good.
Acheteur Vérifié
purchased on 08/10/2022
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Answer from
Toxik3
Hello Emmanuelle, Thank you for taking the time to share your experience with us following your order. We're sorry that the pants didn't suit you, and we hope that another item will make you happy! Please don't hesitate to contact us via our chat on our website, if you have any questions before placing your order. Our customers' satisfaction is very important to us, and we hope you'll find another item that will make you happy! Wishing you a wonderful day,Team Toxik3 ??
2/5
★★☆☆☆
Order placed with a free umbrella which... was not in the package. I contacted your services but... no answer !!!!
Eric M.
purchased on 28/09/2022
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Answer from
Toxik3
Hello, The offer having worked very well we had a shortage of umbrellas. We have therefore replaced them with a Toxik3 Tote bag, as well as an apology note for each order. If you have any queries, please don't hesitate to contact us via our online chat. The Toxik3 team?
3/5
★★★☆☆
Sizes are not always identical, so it's difficult to order.
Patrick G.
purchased on 05/09/2022
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Answer from
Toxik3
Hello Patrick, Thank you for taking the time to share your experience with us following your order.Depending on the components and models, jeans sizes may vary. Please feel free to contact us via our chat on our website, if you have a question before placing an order. We'll be happy to help you choose the right size for the model you've chosen.Have a nice day, The Toxik3 team ??
3/5
★★★☆☆
I thought everything was perfect, I received my parcel with 3 items, only one was suitable, I asked for an exchange on two items and since nothing more news, no parcel, no refund.it's been a good month that I follow up without any return.So ... an after sales service that intervened with efficiency, my parcel delivered but not found but everything is arranged today, I'm delighted.
Isa C.
purchased on 22/08/2022
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Answer from
Toxik3
Hello Isa,We're quite surprised by your message, as it's always possible to contact us via online chat, [email protected] or by phone at 0148337720. Our team always endeavors to respond quickly to customers who have questions or need assistance, and we currently have no pending after-sales requests. If your problem is still unresolved, please give us your contact details so that we can take action as quickly as possible. We hope to be able to provide you with complete satisfaction. Wishing you a pleasant evening,Team Toxik3
3/5
★★★☆☆
Product not cut very well and returned to you. On the other hand, very responsive and reliable customer service!
Acheteur Vérifié
purchased on 16/05/2022
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Answer from
Toxik3
Hello Anne,Thank you for your feedback! We're sorry the combination didn't suit you, and hope another item will 🙂 We always strive to provide efficient and pleasant customer service, so it's a pleasure to hear of your satisfaction with this one! See you soon,Team Toxik3
3/5
★★★☆☆
Too many emails concerning 1 single shipment, and in English. I thought this was forbidden when you're dealing with a French sale! The item is not suitable, and I don't even have the return instructions. Please send them to me, I won't reprocess with you. B. GROSJEAN - 80 rue du Concours - 71000 MÂCON
Grosjean B.
purchased on 05/05/2022
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Answer from
Toxik3
Hello Brigitte,Thank you for your feedback, which will help us improve our services. We're sorry to hear about this email problem, and we'll do everything we can to solve it as soon as possible. We are also sorry that the item did not suit you. To return an item, please visit our returns form at https://toxik3.returnscenter.com/. All you need to do is enter your order number and your email address to obtain your prepaid return label. We remain available via Toxik3 chat or email ([email protected]) should you require further assistance. Customer satisfaction is very important to us, and we hope you'll find another item that will make you happy! Wishing you a wonderful day,The Toxik3 team
2/5
★★☆☆☆
I ordered the same black ENDUIT jeans as in Feb 2022, same reference, but the one I received is matte, not a little shiny, so I'm disappointed, the quality control was faulty.
Prénom N.
purchased on 14/04/2022
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Answer from
Toxik3
Hello, thank you for your message and for notifying us of this problem. We don't understand what could have happened for you to experience such a failure with the same product. Please do not hesitate to contact us via the online chat on the site so that we can understand the problem together. See you soon, the Toxik3 team.