/10
★★★★★
based on 1769 reviews published
★★★★★
based on 1769 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Tanja V.
purchased on 27/10/2023
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Answer from Toxik3
Hallo Tanja,Het spijt ons echt dat je je bestelling nog niet hebt ontvangen.For more information about the delivery status you can contact us via our online chat or via [email protected] the order has already been shipped, we also suggest you to contact the shipper who is responsible for the package to get the necessary information for the contract, we are here to help you and to solve this situation as soon as possible. Tot ziens!
2
/5
★★☆☆☆
Rancon B.
purchased on 03/11/2023
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Answer from Toxik3
Hello Brigitte,We are sorry to hear that the delivery time was longer than expected. We understand your frustration. It is important to note that delivery times are not managed by us, but by our partner carriers. We advise you to contact them directly for more information about your next deliveries. Thank you for your understanding. ??
3
/5
★★★☆☆
Very comfortable pants that fit very well, but the waistband button broke after 3 uses - too bad.
Acheteur Vérifié
purchased on 20/10/2023
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Answer from Toxik3
We thank you for your valuable feedback, and are delighted to hear that you like the pants. However, we are equally sorry to hear that the button on your leatherette pants has broken. To help us better understand the situation, we'd like to get more details from you. We will contact you by email at [email protected].
3
/5
★★★☆☆
The return conditions are not clear, I'm still waiting for the document to send back with the order (item too small).
Anne T.
purchased on 06/10/2023
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Answer from Toxik3
Hello Anne,We regret that you have encountered complications with the return of your order. We understand your frustration and would like to provide you with some clarification.All information regarding returns is indeed clearly presented on our site, in the "Make a return," section located at the bottom of the page. Our team is also available to address your concerns and guide you through the returns process.We also handle messages sent via e-mail and online chat and are ready to assist you in resolving any issues you may encounter while making a return or to answer any other questions you may have. Our goal is to provide you with a satisfying customer experience, and we're here to help.Please don't hesitate to contact us if you need further assistance. We are committed to resolving your concerns in an efficient manner.Thank you and have a nice day.
3
/5
★★★☆☆
I ordered from this site thinking I'd pay less than through an intermediary store... but I'm disappointed to have paid 50 euros for jeans (initial price 55 but I got 10% for my first order) when I found the same pants, with the same reference in a store at 32.99. The difference is just enormous. Otherwise, they're pleasant to wear and fit well.
Cindy L.
purchased on 24/09/2023
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Answer from Toxik3
Hello Cindy,Thank you for sharing your shopping experience with us. We're delighted to hear that you like the jeans you ordered in terms of comfort and size, but we also understand your disappointment with the price.Each store has the freedom to apply its own prices for its items based on a variety of factors, including operating costs, product quality, current promotions, etc. This is why there may sometimes be price differences between identical or similar items sold elsewhere. We thank you for your support as a customer. Your purchase helps support our business, enabling us to continue to offer quality products and exceptional service.Thank you and have a great day.
2
/5
★★☆☆☆
I didn't receive the model I ordered, and when I came to exchange it, it was sold out. I didn't have the opportunity to choose another model, so I opted for a refund, but I won't be reimbursed for the shipping costs. I would have liked to be able to change the model without having to place a new order and pay the shipping costs again.
Acheteur Vérifié
purchased on 16/09/2023
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Answer from Toxik3
Hello Véronique, thank you for taking the time to send us your comments. We sincerely apologize for the shipping error. You have acted wisely in contacting us regarding this matter, as it is indisputable that you should not bear the shipping costs. In order to provide you with a better experience in the future, and to ensure a rapid response to any questions you may have, we would like to remind you that we provide an online chat service on our website, as well as a dedicated e-mail address for our customers, "[email protected]". We are particularly responsive to these communication channels. ps: delivery is currently free until the end of the month.
2
/5
★★☆☆☆
I find that between the order and delivery it's radio silence. I'm not used to that on other sites, they're more communicative.
Geraldine P.
purchased on 21/08/2023
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Answer from Toxik3
Hello Géraldine, We're sorry that you didn't receive any of our automatic emails, as we don't usually do that, but we're still a little disappointed with this score? On the other hand, we were very responsive to your requests by email and on the online chat. Good day, the Toxik3 team.??
3
/5
★★★☆☆
Great jeans, no problems with sizing. So no returns so far. It's just the supposed free shipping. I'm not sure I got it on my last order. Too bad
Christine H.
purchased on 04/08/2023
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Answer from Toxik3
Hello, We're delighted to hear that you're happy with our jeans and that you haven't had any problems with sizing. Your satisfaction is our priority, and we're pleased that our products meet your expectations. Your satisfaction is our priority, and we are pleased that our products meet your expectations.Regarding free shipping, we regret that you encountered problems with your last order. We apologize for any misunderstanding or confusion that may have arisen regarding this offer. We encourage you to contact us directly so that we can resolve this situation and ensure that you receive the appropriate offer. Good day, The TOXIK3 Team ?
3
/5
★★★☆☆
El producto me gusta aún aun no tengo experiencia para opinar sobre la calidad del mismo.Creo que se puede mejorar el plazo de entrega.Hice la compra el 2 de Agosto y ha llegado el 18 de Agosto.
Acheteur Vérifié
purchased on 01/08/2023
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Answer from Toxik3
Good morning, Thank you for sharing your product review. We are glad to hear that you like it, even if you haven't had enough experience yet to judge its quality. We hope the product will continue to satisfy you as you use it more.We understand your concerns about delivery time. We constantly strive to improve our delivery times to provide a better experience for our customers. We would like to apologize for any inconvenience the extended delivery time may have caused in this specific case. We will take your comments into consideration to further improve our services.Good morning, The TOXIK3 team ??
3
/5
★★★☆☆
When I received my parcel, it was the wrong size. Ordered a 38 and received a 36! Exchange request in progress, we'll see what happens next.
Gilda F.
purchased on 03/08/2023
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Answer from Toxik3
Hello, We're very sorry about the size error in your order. Your satisfaction is very important to us, and we understand how disappointing it can be to receive an item that doesn't meet your expectations. Our team is working hard to resolve this situation quickly and efficiently. If you have any further questions or concerns, please do not hesitate to contact us. Your experience is important to us, and we are here to help you resolve this issue to your satisfaction. Have a nice day, TOXIK3 team?
2
/5
★★☆☆☆
The delivery was late, and delivered to a 'delivery depot" where I had to collect the item - instead of the package being delivered to my home which was more convenient.
Acheteur Vérifié
purchased on 05/07/2023
Answer from Toxik3
Hello,Thank you for taking the time to share your review regarding your delivery experience. First of all, we would like to sincerely apologize for the delay in delivery you experienced and the inconvenience this may have caused.We fully understand that you would have preferred the package to be delivered directly to your home, which would have been more convenient for you. Unfortunately, it appears there was a problem with the delivery process which resulted in the item having to be collected from the delivery depot.We take your feedback very seriously and will investigate this delivery issue to understand what happened and prevent it from happening again in the future.Good day,The TOXIK3 team
3
/5
★★★☆☆
Disappointed by the push up side which is not push up.the jeans have no hold they slide and the cut of the lower leg is not like on the photos.the color also is not faithful to the photos, we expected red and not burgundy.
Acheteur Vérifié
purchased on 16/06/2023
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Answer from Toxik3
Hello, We sincerely apologize if the push-up side did not meet your expectations. We do our best to provide accurate descriptions of our products, but we understand that expectations can vary from one person to another. As for the fit of the jeans and their cut at the bottom of the leg, we are sorry that it did not correspond to what you expected. Good day, The TOXIK3 team
3
/5
★★★☆☆
Louise D.
purchased on 02/06/2023
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Answer from Toxik3
Thank you Louise for your informative comment. Indeed, the CAO printed pants are coated to give them a waxed look. Because of this extra layer, the pants have limited elasticity, giving them a very fitted feel. Thank you for taking the time to write this review. Please feel free to get back to us via online chat or e-mail ([email protected]) if you have any questions.
3
/5
★★★☆☆
I ordered a pair of jeans. For the order of these jeans was offered a bag, which to my surprise was missing. I'm very disappointed...
Acheteur Vérifié
purchased on 24/05/2023
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Answer from Toxik3
Hello Veronique, Thank you for sharing your shopping experience with us, and we're sorry to hear that you did not receive the bag that came with your jeans order. We understand your disappointment and sincerely apologize for this oversight. We apologize for the inconvenience and appreciate your understanding. Your satisfaction is our priority, and we will do our utmost to remedy this situation and provide you with a positive shopping experience. Good day, The TOXIK3 team ?
2
/5
★★☆☆☆
Acheteur Vérifié
purchased on 26/04/2023
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Answer from Toxik3
Hello,We are sorry to hear that you have experienced problems with the shape of the jeans after the first wash. We strive to select high quality materials for our products to ensure optimum durability, however, it is possible that variations in care, washing techniques or other factors may affect the shape of a garment, even if it is of good quality. We recommend that you carefully follow the washing instructions supplied with the jeans to minimize any risk of distortion.Have a nice day, The TOXIK3 team
3
/5
★★★☆☆
Although I love the pants, unfortunately they wear out very quickly and get holes in them 🙁 very unfortunate but apart from that they are nice
Acheteur Vérifié
purchased on 03/05/2023
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Answer from Toxik3
Hello,Thank you for sharing your review with us. We are happy to hear that you love the pants, but we are also sorry to hear that you experienced premature wear and tear.We place great importance on the quality of our products and we are disappointed to hear that the pants you purchased did not meet our standards for durability. Our sincere apologies for any inconvenience this may have caused.Good day,The TOXIK3 team
2
/5
★★☆☆☆
I always take the same size pants and this time the jeans I chose are too small, whereas the jeans I bought recently still fit. What's more, the quality of the fabric has nothing to do with it. What's the problem?
Florence P.
purchased on 27/04/2023
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Answer from Toxik3
Hello,We're sorry to hear that the jeans you've chosen don't meet your expectations. We understand that this can be frustrating, especially if you have purchased the same size pants from us in the past.Our production team strives to maintain high quality standards for all our products, however it is possible that there has been a variation in the fit or size of this particular pair of jeans. It is also possible that the fabric used for these jeans is different from that used for the pants you have recently purchased, which could explain the difference in size and fabric.We care about your satisfaction and would like to help you find a solution. We can offer you to return the jeans for an exchange or refund, or if you prefer, we can help you find another size that might fit better.Please don't hesitate to contact us with your preferences, we'll be happy to help.Good day,The TOXIK3 team ??
2
/5
★★☆☆☆
Acheteur Vérifié
purchased on 02/04/2023
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Answer from Toxik3
Hello, We understand that you are anxiously awaiting your order. Delivery times may vary depending on a number of factors, including public holidays. We hope that despite this experience, you will continue to trust us for your future purchases. Good day, The TOXIK3 team
3
/5
★★★☆☆
The cut of the jeans worn by the model on the website is different from the one I received. The back pockets are not in the same position, which makes a big difference! The quality of the fabric is good, but otherwise I received them earlier than expected.
Isabelle L.
purchased on 13/03/2023
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Answer from Toxik3
Thank you for your feedback. The jeans photographed on our website are exactly the same when you receive them. Please feel free to contact us via our chat on our website, if you have a question before placing an order. We'll be happy to help you choose the right model. Have a nice day, the Toxik3 team?
3
/5
★★★☆☆
Disappointed with the finish, some threads were protruding from the seams.
Anne M.
purchased on 20/03/2023
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Answer from Toxik3
Hello, I'm sorry that the SOLARIA range of slim-fit pants doesn't suit you. They are indeed a basic model: this model is rather interesting in terms of the comfort of the material, the fact that it is high-waisted and the many colors offered. We're sorry for any inconvenience this may cause. Don't hesitate to contact us via our chat on our website, if you have a question before placing an order. We'll be happy to help you choose a model to suit your tastes. Good day, The TOXIK3 team
2
/5
★★☆☆☆
Beautiful items, but the sizes don't correspond at all to reality, which is a shame. Responsive customer service, serious site
Acheteur Vérifié
purchased on 09/03/2023
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Answer from Toxik3
Hello, Thank you for taking the time to share your experience with us following your order. Depending on the components and models, jeans sizes may vary. Please feel free to contact us via our chat on our website, if you have a question before placing your order. We'll help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?
3
/5
★★★☆☆
I have no complaints about the order, the shipping and the reception. The printed pants I ordered were beautiful, but unfortunately they were low-waisted, so I had to send them back. Too bad, I loved the material and the originality of the prints.
Dorothée D.
purchased on 18/02/2023
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Answer from Toxik3
Hello,I'm sorry that the item is not suitable. Please feel free to contact us via our chat on our website, if you have a question before ordering. We'll be able to help you choose the right size for the model you've chosen. Have a nice day, the TOXIK3 team?
2
/5
★★☆☆☆
Unequal sizes. I had already ordered a pair of pants in 40 which were fine. I recommend a pair of jeans in size 40, but they're too small! As I had removed all the labels, convinced that they would fit, I was unable to return them.
Barroero F.
purchased on 25/02/2023
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Answer from Toxik3
Hello, I'm sorry the item doesn't fit. Your first order was one of our iconic, high-waisted solaria pants, the best in terms of comfort. The second one is a skinny jean with a stretch effect, but it's still a very, very tight jean. So the feeling is completely different. You have to trust both the cut and the material. If you have any questions before placing an order, don't hesitate to contact us via our website chat. We can help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?
2
/5
★★☆☆☆
The item ordered does not suit me. Incredibly long return and refund times
Florence D.
purchased on 11/02/2023
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Answer from Toxik3
Hello Florence. I'm sorry the item didn't fit and that your experience was so bad. From Belgium to France it is normal that the return time is longer than in the local store... Your "return" parcel arrived in France on Friday February 24. As the team doesn't work at weekends (apart from logistics), you'll have to wait until the beginning of the week for your refund. We'll hurry, we promise!
3
/5
★★★☆☆
I sent the items back the size is not right.at the price of the pants I thought the jeans would be a little thicker.
Mélissa G.
purchased on 23/02/2023
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Answer from Toxik3
Hi Melissa, Thank you for taking the time to share your experience with us following your order. Depending on the components and models, jeans sizes may vary. Also, if you want thickness, you'll have to go for 100% cotton jeans, but there will be very little stretch comfort. Here, you've chosen a comfortable model with less cotton. If you have any questions before placing an order, don't hesitate to contact us via our website chat. We'll be happy to help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?
3
/5
★★★☆☆
Size large, too large
Acheteur Vérifié
purchased on 11/01/2023
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Answer from Toxik3
Hello, Thank you for taking the time to share your experience with us following your order. Depending on the components and models, jeans sizes may vary. Please feel free to contact us via our chat on our website, if you have a question before placing your order. We'll help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?
2
/5
★★☆☆☆
Mondial relay is a long way from my home in a problematic area. i have no choice between different places to receive my parcel.
Muriel B.
purchased on 22/01/2023
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Answer from Toxik3
Hello Muriel, We totally understand your problem. But unfortunately, it's out of our hands... We don't yet have access to the Mondial Relay service, which allows our customers to choose the relay point they prefer. We hope you were able to pick up your order and that you enjoyed it... Have a nice day!
2
/5
★★☆☆☆
I can't find anywhere where I can return the product.I have 2 pairs of pants that were not good,I want to return them.BUT TO WHICH ADDRESS CAN I SEND THEM????then you can also refund me the money.I was able to print out the return slip.PLEASE ANSWER PLEASE ????
Hilde S.
purchased on 18/01/2023
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Answer from Toxik3
Hello,If you use the return label, please stick it on the package and hand it over without paying.Otherwise, return with the carrier of your choice to:Fashion City - Toxik3 (lot 47 bis), 8/10 Rue de la Haie Coq - 93300 Aubervilliers. FRANCEAll information here: https://www.toxik3.com/pages/f-a-qGoedendag,Het Toxik3 team ??
3
/5
★★★☆☆
Delivery and return ok but in the adre of the return not possible to e hangar against another model because this one did not fit and so lost the promotional offer lord of the refund and so new order full pot.
J C.
purchased on 01/11/2022
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Answer from Toxik3
Hello, it is of course possible to exchange your item free of charge. We are also at your disposal via our online chat module. Or, if you prefer, by email: [email protected], to help you find a model that might suit you better. We sincerely hope we can make it up to you, because your comfort and precision of fit is our priority.The Toxik3 team ??
3
/5
★★★☆☆
HelloOrder of 3 identical pairs of pants in different colors. Order processed and delivered quickly.model and size good but too short! A precision on the size of the leg length would be useful and even a choice of leg length.
Acheteur Vérifié
purchased on 23/11/2022
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Answer from Toxik3
Hello Marge! Thank you for your feedback, it helps us to improve on a daily basis so that we can offer you the best. We're aware of the problem you've encountered and we'll try to fix it as soon as possible! The Toxik3 team?