/10
★★★★★
based on 1751 published reviews
★★★★★
based on 1751 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Searching for the various teas is not always easy: the descriptions and search filters aren't very clear and quickly accessible. What's more, it's impossible to find me in the customer list (even though I'm a customer and have placed several orders). I had to recreate my account. What a mystery!
Acheteur Vérifié
purchased on 25/12/2021
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3/5
★★★☆☆
It's not always easy to find exactly what you want on the site, but you end up with a little perseverance! On the other hand, I'm sending a message to ask for details about the first flush tea I ordered and I'm waiting for your reply. Thank you. Crdt
Acheteur Vérifié
purchased on 21/11/2021
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3/5
★★★☆☆
I HAD TO CALL THE STORE TO ORDER THE DESIRED PACKAGING, HAVE IT DELIVERED TO A RELAY POINT AND UPDATE MY LOYALTY POINTS.
Acheteur Vérifié
purchased on 06/10/2021
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3/5
★★★☆☆
No indication that my order is ready for collection at the store!
Acheteur Vérifié
purchased on 13/09/2021
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3/5
★★★☆☆
It turned out to be impossible to order 600gr of tea, too bad. I had to place two orders, one for 500g and one for 100g, which complicated the delivery (I got the brushes tangled) and half the order, which I wanted to send to my daughter in Paris, was waiting for me at the Lille store.
Acheteur Vérifié
purchased on 11/09/2021
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2/5
★★☆☆☆
Order not collected in time tea sommelier not pleasant to the device when I called and blaming everything on the customer, in short as great the first time as here I would not order from you,
Acheteur Vérifié
purchased on 31/08/2021
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Answer from
UNAMITEA
Dear Sir, You have been informed by telephone of the longer delay in processing your order due to a current restocking. You agreed to wait for shipment on Thursday. The parcel was received by the postal service on Friday and delivered on Monday, as explained to you on the phone when you called. While we are fully responsible for our selection, the quality of our products and our ability to advise our customers, we cannot control postal delays, which can sometimes be longer. Our tea sommelier explained this to you in a factual manner and apologized for the longer delay. If this does not satisfy you, we apologize. You are of course free to source your tea wherever you wish.
3/5
★★★☆☆
I had ordered a ROIBOOS Cacao box (visual on screen) and in the end the person received this tea in a bag!
Acheteur Vérifié
purchased on 05/05/2021
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3/5
★★★☆☆
The package I received was damaged. It was dented on one side. You'll have to report this to the carrier.
Acheteur Vérifié
purchased on 28/04/2021
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3/5
★★★☆☆
We've already ordered several times and in principle it works very well. Sometimes the card payment didn't work, so the transfer via my bank takes a little longer and isn't so convenient. Last time I had a promotion code 'THANK YOU' for a red metal box (before 30/4) but each time I wrote the code, the system suggested I put it in the next step. In the end, the box didn't arrive with my order.
Acheteur Vérifié
purchased on 30/04/2021
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3/5
★★★☆☆
Perfect. Fast and easy ordering
Acheteur Vérifié
purchased on 19/11/2020
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3/5
★★★☆☆
There were no samples
Acheteur Vérifié
purchased on 18/12/2020
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Answer from
UNAMITEA
Dear Mrs. Pêcheur, We're sorry for this oversight, and you can count on us to slip them into your next order. The Unami team in Brussels
3/5
★★★☆☆
I'd like to find information more easily on the composition of the teas. You have to go to the card and scroll. And sometimes you don't know which fruits are in the tea, for example. On the list page, the photos are too big compared to the description, and I always had to go to the product sheet to get more info and put it in the basket. I would have liked to filter more finely (e.g. Japanese green teas, in 100g). Because there are too many pages to go through. You tend to get exhausted and choose only the teas on the first 2 pages. there should be a filter for "daily teas" and "exceptional teas" maybe too. because they're presented in the same way, but don't have the same impact on the wallet 😉 To find out the weight, you also have to click on the product sheet, I think.
Note that I placed my order on my cell phone.
I'd like to see a shopping cart icon to make it easier to understand. Discover" and "order" it's not clear enough.
Otherwise, I love your teas! And I really appreciated the personalized message in my order.
Acheteur Vérifié
purchased on 14/10/2020
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3/5
★★★☆☆
1°) I ordered on the internet because the Lille store was closed ... and I wasn't delivered before it reopened ... please - if possible - indicate this for future years. 2°) To order, the site isn't very user-friendly. When you order several scented green teas, each time you have to go through the various tree structures again, whereas it would be simpler if when you validate the purchase of a tea you stayed where you were before validating. Thank you for reading.
Acheteur Vérifié
purchased on 11/08/2020
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3/5
★★★☆☆
Gift (code Maman) was not in the coli we received.
Acheteur Vérifié
purchased on 30/05/2020
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2/5
★★☆☆☆
Disappointed by the cui ya and mate see details below
Acheteur Vérifié
purchased on 01/05/2020
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3/5
★★★☆☆
Powdery tea, end of box?
Acheteur Vérifié
purchased on 09/04/2020
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3/5
★★★☆☆
A little problem with the name search,
Acheteur Vérifié
purchased on 25/03/2020
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3/5
★★★☆☆
Delivery delayed due to route error
Acheteur Vérifié
purchased on 23/03/2020
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3/5
★★★☆☆
I think it could be improved. Introducing customers to different tastes
Acheteur Vérifié
purchased on 24/03/2020
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2/5
★★☆☆☆
They made a mistake in the order. I'm asked to come to the store to make an exchange. That's fine, but I don't really have time to or my online order. Not happy with the after-sales service.
Acheteur Vérifié
purchased on 21/12/2019
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Answer from
UNAMITEA
Following the preparation error, we sent back the missing product and offered the product sent in error. Preparation errors do happen, and we try to respond satisfactorily for the customer as quickly as possible.
3/5
★★★☆☆
I didn't ask for mate palajito soft but classic, otherwise correct order time and price.
Acheteur Vérifié
purchased on 04/12/2019
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