/10
★★★★★
based on 1839 reviews published
★★★★★
based on 1839 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Excellent quality of service and very fine selection of original teas. Big disappointment with the finesse of the products though, quality just right. Maybe bad choices? I'll try again before I have a definitive opinion.
Elodie T.
purchased on 24/12/2024
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3
/5
★★★☆☆
Delivery times are not at all as advertised.
Alexandre D.
purchased on 02/10/2024
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3
/5
★★★☆☆
The parcel was damaged but the inside was in good condition.
Nicole K.
purchased on 04/08/2024
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2
/5
★★☆☆☆
I have been ordering from unamitea for two years. Normally, everything is perfect. However, I am very disappointed with my current order. The contents of one bag are not what I ordered. I know the tastes of the Japanese teas I order, and one of them was the wrong one. At 13 euros per 50g, I'm very disappointed.
Thierry B.
purchased on 28/06/2024
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2
/5
★★☆☆☆
The website is not up to date, which means my order was not in stock. Big thank you though to the employees who called me to try and find an alternative.
Tim D.
purchased on 14/06/2024
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2
/5
★★☆☆☆
Hello, i'm disappointed with the sensha shizuoka tea i bought. Having tasted sensha tea in japan in shizuoka, apart from the color, i didn't appreciate the smell or the taste. it basically tasted like plain tea. Whereas sensha tea from shizuoka has a strong smell in the bag, and a very distinctive iodized taste... Maybe I'm too demanding, but I bought this tea thinking I'd find the tea I brought from Japan...and unfortunately I was disappointed.
Chetananand M.
purchased on 17/06/2024
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3
/5
★★★☆☆
I am very satisfied (as usual) with UNAMI teas, which are exceptional! My order met my expectations (and I even had the joy of discovering 2 samples of tea and rooibos to discover). My problem is with the delivery and the carrier: I received a delivery confirmation e-mail from the DHARM PAL pickup relay (super unpleasant, by the way) on 23/01 and the parcel must be picked up before 27/01...that doesn't leave me much time flexibility...10 days minimum seems preferable to me.
Nathalie L.
purchased on 16/01/2024
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2
/5
★★☆☆☆
One of two products arrived almost in powder form while this is not OK for this type of tea (Japanese green Shenza). The product is too expensive for this to be acceptable.
Dieter B.
purchased on 19/11/2023
2
/5
★★☆☆☆
It says 24h delivery I think and it arrived 4 days later 🤔. Thank you
Marion S.
purchased on 10/11/2023
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2
/5
★★☆☆☆
I was thinking of buying a fennel infusion that I had already tasted many times and named Voie lactée And I received an infusion named bio lactée that has absolutely not the same taste nor the same aroma, nor the same digestive qualities Disappointed
Jacqueline A.
purchased on 19/09/2023
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Answer from UNAMITEA
Dear Madam,
We have been marketing the infusion La Bio Lactée with this composition for many years (2011). It contains Fennel* as well as Lemon Balm*, Anise*, natural Mango and Peach aromas, produced in Organic Agriculture. The digestive qualities of this composition are much appreciated by our customers. This same version was sold in Ixelles and then in Uccle.
Hoping to have answered your questions
Best regards
Jean Benoît for UNAMI
We have been marketing the infusion La Bio Lactée with this composition for many years (2011). It contains Fennel* as well as Lemon Balm*, Anise*, natural Mango and Peach aromas, produced in Organic Agriculture. The digestive qualities of this composition are much appreciated by our customers. This same version was sold in Ixelles and then in Uccle.
Hoping to have answered your questions
Best regards
Jean Benoît for UNAMI
3
/5
★★★☆☆
When you don't know the names of the products, it's hard to find your way around.
Veronique D.
purchased on 28/06/2023
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3
/5
★★★☆☆
Delivery times and product quality were perfect BUT I ordered a 30gr infusion from Butterfly, on the photo there was a box which interested me but which was not sent. After a telephone conversation, I was told that it was only sent with 60g orders, which did not match the photo of my order. For me, this is misleading advertising. I hope to receive this box, in which case I'll change my mind.
C A.
purchased on 27/06/2023
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3
/5
★★★☆☆
I would like to know why my orders, which used to be delivered free of charge to my home, are now delivered to a relay point.
Florence A.
purchased on 20/05/2023
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2
/5
★★☆☆☆
Usually very satisfied, on this order several elements to improve.
Vincent V.
purchased on 27/04/2023
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3
/5
★★★☆☆
I'd like the ingredients of flavored teas to appear without having to click on ingredients.
Sabine H.
purchased on 28/04/2023
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3
/5
★★★☆☆
Annoying delivery problem: last-minute change of drop-off location.
Christopher G.
purchased on 21/04/2023
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3
/5
★★★☆☆
Shipping billing bug
François R.
purchased on 22/03/2023
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2
/5
★★☆☆☆
Order shipped quickly but email announcing that order has arrived sent to another email address! I don't understand because I have placed several orders and there has never been any problem.
Aurore C.
purchased on 10/01/2023
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3
/5
★★★☆☆
Always quality teas. Please note that two bags were missing from my last order.
Daniel S.
purchased on 06/01/2023
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3
/5
★★★☆☆
Error in a tea ordered but not delivered. Immediate rectification without any discussion after reporting it. Very professional. Thank you
Pascal F.
purchased on 14/10/2022
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3
/5
★★★☆☆
Ok for delivery but the 2 teas are insipid, lacking taste.
Lionel D.
purchased on 23/09/2022
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3
/5
★★★☆☆
Very good except for the cocoa rooibos without the box, the others being presented in bulk?
Pascal F.
purchased on 26/09/2022
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3
/5
★★★☆☆
Your delivery by colissimo is not great. i finally had to go to the post office to pick up the parcel.
Gérard D.
purchased on 04/09/2022
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3
/5
★★★☆☆
I'm disappointed by one of the 2 teas, which has no scent and a bland taste. Himalayan Emerald Green. Is it really the new harvest?
Beatrice S.
purchased on 27/06/2022
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3
/5
★★★☆☆
Fast delivery, with two samples that were very good (the sample of "Black Silk" tea from Thailand was delicious) and a nice message.
But the description of some teas should be reviewed, and I was very disappointed by the quality/price ratio of some products, especially the Darjeeling.
Estelle B.
purchased on 14/05/2022
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3
/5
★★★☆☆
Navigation is not very fluid, and the description of the tea in the mouth is often too succinct.
Marie D.
purchased on 15/05/2022
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3
/5
★★★☆☆
We still need to solve the problem of historical data. Also, not all organic teas are available in the Organic selection.
Brice D.
purchased on 04/04/2022
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2
/5
★★☆☆☆
There's no way to find the product by name.
Didier S.
purchased on 08/04/2022
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Answer from UNAMITEA
Hello, we've changed our website to serve you better. We're sorry if you didn't find the search bar symbolized by a magnifying glass on the top right-hand corner of the home page. This function allows you to search for a specific product name, e.g. "Long Jing", as well as a keyword, "ginger", all products containing ginger will be displayed. We hope your next search will be a success. Kind regards UNAMI Customer Service
3
/5
★★★☆☆
Payment problem / basket disappeared / order restarted 3 times / 1 hour of trouble I had already given up in December.
Acheteur Vérifié
purchased on 09/02/2022
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3
/5
★★★☆☆
It would be nice to have the "composition" of the scented teas offered" I had trouble finding the teas I usually order.
Acheteur Vérifié
purchased on 29/01/2022
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