/10
★★★★★
based on 544 reviews published
★★★★★
based on 544 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The bracelet is more yellow than camel, I'm a bit disappointed, it's a gift for my mother's 60th birthday. She chose it, but I hope she won't be disappointed either.
Sarah L.
purchased on 06/11/2024
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Answer from Ursul
Hello Sarah,
We're sorry that our camel color disappoints you a little, but our photos are faithful to the camel color that our customers have usually found very beautiful for over 10 years. If you find it a little light, don't worry, the leather will darken a little over time, which is one of the characteristics of leather treated with vegetable tannins, so it's natural. Have a nice day!
We're sorry that our camel color disappoints you a little, but our photos are faithful to the camel color that our customers have usually found very beautiful for over 10 years. If you find it a little light, don't worry, the leather will darken a little over time, which is one of the characteristics of leather treated with vegetable tannins, so it's natural. Have a nice day!
3
/5
★★★☆☆
Very pretty bracelet. Disappointing however on the engraving because the spelling was not respected. I wanted "A notre coach préférée" in the feminine and it was engraved in the masculine "préféré"! Too bad, because it's a woman's bracelet.
Julie B.
purchased on 07/07/2024
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Answer from Ursul
Hello Julie,
We're very sorry about this engraving error and apologize for the inconvenience. We have rectified the situation and sent you a replacement as soon as possible so that you can wear your bracelet with the correct spelling. Thank you for your feedback and your confidence in our brand.
Have a nice day,
The Ursul team
We're very sorry about this engraving error and apologize for the inconvenience. We have rectified the situation and sent you a replacement as soon as possible so that you can wear your bracelet with the correct spelling. Thank you for your feedback and your confidence in our brand.
Have a nice day,
The Ursul team
3
/5
★★★☆☆
Original men's jewelry brand
Ornella F.
purchased on 05/06/2024
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Answer from Ursul
Thank you for your positive review of Ursul! We are delighted that you like our men's jewelry and we strive to offer original, quality products. Please come back again to discover our new collections.
3
/5
★★★☆☆
I asked for a gift bag in the order and it was not delivered! I had to look for something else to give the gift.
Souhaila N.
purchased on 08/03/2024
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Answer from Ursul
Hi Souhaila,
We're sorry to hear that the gift bag was forgotten in the shipment. Next time it happens, give us a call and we'll send it right away,
Have a nice day!
We're sorry to hear that the gift bag was forgotten in the shipment. Next time it happens, give us a call and we'll send it right away,
Have a nice day!
3
/5
★★★☆☆
3 stars for a top-notch, friendly seller. But I am very disappointed with the quality of the jewelry.
Poudroux L.
purchased on 18/12/2023
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3
/5
★★★☆☆
I bought a leather strap bracelet for my husband. The look is very nice but the fasteners to hold the link hurt his wrist. It's a shame he's even thinking of changing the fastener... I don't know if it'll be possible.
Claire L.
purchased on 28/09/2023
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Answer from Ursul
We will contact you to solve the problem due to the wrong size of the product.
3
/5
★★★☆☆
Hello, very good sales approach, mention TB for the call to advise me on the choice of leather color initially chosen. On the other hand I'm disappointed with the finish, given the price, I expected a more beautiful leather in terms of finish and the orange color does not render as on your site. I'll have to see when I offer it if we exchange it for another model.
Pascaline R.
purchased on 21/06/2023
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2
/5
★★☆☆☆
I ordered a bracelet to be engraved for a birthday, only the engraving can not be done because the engraving machine is broken. I will receive the bracelet without engraving very disappointed.
Olivier C.
purchased on 01/03/2023
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3
/5
★★★☆☆
Disappointed by the bracelet, which I thought would be wider based on the photos. Nothing beats the direct visual.
Acheteur Vérifié
purchased on 30/11/2022
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Answer from Ursul
Lamentamos que la pulsera no le haya gustado. Ponemos mucho cuidado en garantizar que toda la información y las fotos presentadas en el sitio sean representativas de los productos que ofrecemos y lamentamos que no haya quedado satisfecho.
3
/5
★★★☆☆
I'm a bit disappointed with my order because the color of the bracelet doesn't match the one I saw on the site when I placed my order. It's either a delivery error or a problem with the site. So I was a little disappointed when I opened the parcel. I kept it because the model is very pretty, even if it's not the color I expected, and it says that you have to pay to return it and send it by recorded delivery with signature. A bit expensive ....
Acheteur Vérifié
purchased on 01/09/2022
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Answer from Ursul
We are very sorry to have disappointed you with your order. As part of our commitment to quality, we check every delivery to ensure that this type of error does not occur. We apologize for any inconvenience this may have caused you, and we'll be in touch to find a solution as soon as possible. As far as return shipping costs are concerned, we can compensate you for the error on our part. Please note, however, that shipping was free of charge. Thank you again for your comment.
3
/5
★★★☆☆
The bracelet is nice, but I find the packaging a bit average for the price, it's a cardboard box.
Camille M.
purchased on 23/11/2021
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Answer from Ursul
Thank you Camille for your feedback. We'll be looking into the possibility of improving the packaging to offer our customers a better shopping experience.
3
/5
★★★☆☆
Good product bought in store but contrary to what is indicated I did not have the moisturizing cream for leather for my SPARTIATE Bracelet. I was also told that it was silver, whereas it's steel.
Acheteur Vérifié
purchased on 19/10/2021
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Answer from Ursul
We are sorry that you are not satisfied with your purchase. The moisturizing cream is recommended for the maintenance of dry leather. However, it is not indespensable. It is suggested on our product sheets, but we have not indicated that it is supplied with the purchase. It's a "care tip". As for the Spartan's steel bar, it's not indicated on the product sheet, but we've passed the information on to the store manager so that sales staff can be better trained.
3
/5
★★★☆☆
Satisfied for the bracelet, however for a gift, I find that not providing a certificate that it is gold, and just a white sheet A4 with written in gold is not the detail of the grammage. It's just a shame.
Patricia H.
purchased on 14/06/2021
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Answer from Ursul
Thank you very much for your feedback, Patricia. We are sorry that you did not receive a certificate attesting to the weight of your bracelet. We will make every effort to improve our service in the future.
3
/5
★★★☆☆
Beautiful products, but questionable value for money.
Mathieu S.
purchased on 18/03/2021
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Answer from Ursul
Gracias Mathieu por tu comentario. Siempre intentamos encontrar la mejor relación calidad-precio para nuestros productos y le agradecemos su apoyo.
3
/5
★★★☆☆
Hello, U.must signet ring well received, beautiful product but received unengraved.
Patrick R.
purchased on 13/01/2021
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Answer from Ursul
Thank you for your review, Patrick. We're glad you enjoyed the product and we're sorry it wasn't engraved. If you need any help getting it engraved, please don't hesitate to contact us.
3
/5
★★★☆☆
The quality of the product is there (metal + leather) but the metal U exerts too much pressure on the upper part of the wrist, which after a while becomes painful (you can even see the notch mark on the skin).I tried to spread the U further apart but nothing helped.
Acheteur Vérifié
purchased on 29/12/2020
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Answer from Ursul
We're sorry to hear that you've found the U to be putting a lot of pressure on your wrist. We have resized it and sent you a new product. If you have any suggestions for improving the product, we are always open to hearing them.
2
/5
★★☆☆☆
Good experience but I'm missing the engraving I asked for, otherwise not bad.
Dylan M.
purchased on 21/12/2020
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Answer from Ursul
Hola Dylan, siento mucho que no hayas recibido el grabado que solicitaste. Sentimos mucho el problema y haremos todo lo posible para solucionarlo. Gracias por depositar tu confianza en Ursul".
3
/5
★★★☆☆
Super fast service but very disappointing product considering the selling price of 100 eurosFor information on the one hand I did not know that we could change the product after buying from youand on the other hand how to exchange? I do not see the return form indicated.For info my first name is Jean-Yves and not Jean-Marc.Thank you for your quick response.
Acheteur Vérifié
purchased on 28/11/2020
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Answer from Ursul
Jean-Yves, thank you for contacting us. We are sorry that the product does not meet your expectations. We will contact you to exchange the product.
3
/5
★★★☆☆
Good order tracking, the site gives you confidence. Negative points: -Delivery is not offered like on most merchant sites-2 weeks delivery for an item in stock.
Acheteur Vérifié
purchased on 27/08/2020
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Answer from Ursul
Thank you for sharing your experience with us. We strive to provide quality order tracking and sincere customer service. However, we understand that free shipping is an important benefit and we work hard to offer fast delivery. We appreciate your feedback and do our best to improve the service.
2
/5
★★☆☆☆
Beautiful bracelet but the fastening system doesn't hold, it's already fallen off 2 times... disappointed for the price.
Froelich F.
purchased on 07/10/2019
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Answer from Ursul
Hello Froelich, I'm sorry your bracelet doesn't fit properly. We always strive for the highest quality in our products and I sincerely apologize if your experience was less than perfect. We will contact you to find out what went wrong and put things right."
3
/5
★★★☆☆
I have no quarrel with the quality and aesthetics of the product. I made a gift to my friend U TURN TWice without worrying about the size. I took the smallest but in fact there are no dimensions above 19.5 cm and my friend is over 20.5 cm around the wrist, so he won't be able to wear it. Too bad!
Christelle K.
purchased on 14/01/2019
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Answer from Ursul
Sorry that the available sizes do not fit your friend. If you wish, we invite you to contact us to see if a solution suits you.
2
/5
★★☆☆☆
Quite disappointed with the model as it's not very practical to put on and take off. Expensive for the result.
Jean C.
purchased on 13/01/2019
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Answer from Ursul
I'm sorry if the model doesn't satisfy you, Jean. We make sure that our products are of good quality and we will do our best to improve our products and services for the future.
3
/5
★★★☆☆
Hello Mr. Théry,I'm contacting you regarding the order I placed on APRIL 25 and received on Monday April 30.I have a very very URGENT request to ask you (an exchange) because it's my companion's birthday present.I've been trying to reach you since Monday but to no avail.... It's an Uturn twice gun leather bracelet in dark chocolate color and size M that I'd like to change to tan color size L because the size isn't right and I recently learned that my companion has a preference for light brown color. Is it possible to exchange it for tan color and size L instead of M?I'll be in Paris from tomorrow evening so I can go to your factories on Friday and exchange it directly as I live in Brussels, my partner lives in Paris and we're celebrating his birthday on Saturday evening and it's VERY VERY URGENT...Could you please let me know as soon as possible?Thank you very much...Yours sincerely,Mlle Van Kesteren Birman AudreyHere's the order summary: Order Number : 206543021714Merchant Order ID : 3359528779845Total : 139.90 ( EUR )Billing Information Audrey van Kesteren Birman IP: 81.247.82.145 IP Location: Brussels ( Belgium )
Audrey B.
purchased on 03/05/2018
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Answer from Ursul
Hello Audrey ,Thank you for taking the time to contact us regarding your order on our Ursul website. We will contact you to solve the problem. Best regards
3
/5
★★★☆☆
Bnj,The delivery is long. Thank you
Karim H.
purchased on 30/04/2018
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Answer from Ursul
Hello Karim,
Thank you very much for your review of our Ursul website. We are sorry that the delivery was long for you. We will do our best to improve our delivery times in the future.
Best regards,
The Ursul team.
Thank you very much for your review of our Ursul website. We are sorry that the delivery was long for you. We will do our best to improve our delivery times in the future.
Best regards,
The Ursul team.