/10
★★★★☆
based on 46 published reviews
★★★★☆
based on 46 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
The site advertises delivery between 2 and 4 working days, but I received my order more than a week later... ordered on a Saturday, delivered on Tuesday of the following week. Too bad I wasn't there...
Remy D.
purchased on 23/03/2024
Translated review
1/5
★☆☆☆☆
Extremely disappointed by this order and the delivery process: No information received concerning the delivery date and therefore no possibility of planning the delivery during the period of presence at home; Receipt of the board with a deliveryman in a hurry to drop off the parcel; Subsequent finding of damage to the surfboard at the Nose because there was a polystyrene film which hid the defect... Non-existent customer service, with a long delay before getting any feedback on the dispute, and the damage to the board not taken care of! No customer contact, everything done by e-mail... In short: a company that is not at all focused on its customers and their considerations!
Jean Baptiste B.
purchased on 31/01/2024
Translated review
1/5
★☆☆☆☆
Warning, severe quality issues: low-grade china finboxes used! (boxes are too wide; screws don't work properly). This is a true and objective rating which I can prove. I contacted Venon to find a solution and will adjust the rating when I have a clarification on this issue.
Rainer G.
purchased on 24/11/2023
1/5
★☆☆☆☆
Board arrived damaged, email sent with photos, no reply. Board seems fragile.
Pierre D.
purchased on 06/11/2023
Translated review
1/5
★☆☆☆☆
Poor quality board, Studio model. Color not finished... new but already yellowed...
Pascal B.
purchased on 30/10/2023
Translated review
1/5
★☆☆☆☆
Zero quality, to be avoided
Tom B.
purchased on 10/09/2023
Translated review