/10
★★★★★
based on 1525 reviews published
★★★★★
based on 1525 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
In fact, very few worms are supplied
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3
/5
★★★☆☆
I found that there was a lot of litter but few worms. These were very much alive but small in size.
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3
/5
★★★☆☆
When I received my vermicomposter, there were no worms. Perhaps they died on the way to Switzerland? To avoid this risk again, I bought worms in Switzerland and had them delivered within 24 hours: they were all very much alive!
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3
/5
★★★☆☆
I love your products, but I really broke out in a cold sweat over the delivery of the worms. As they're alive, I was much more stressed than if they'd been an object. I wondered if they were going to arrive, because there was too much delay between the internet order and the processing of my order, which was only taken into account after two email reminders from me (apparently, it had got lost). Secondly, I wasn't given the delivery dates, and as I travel a lot, this was a problem: I wasn't there when the first delivery arrived. I had to call several times, get an answering machine, and finally figure out on my own how to reschedule directly with the delivery person. In short, it's really putting the brakes on another purchase......when your offer is so interesting. too bad! I'd also like it to be possible to have lower delivery charges for orders of small products (like humidification blankets).....
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3
/5
★★★☆☆
We received the worms 15 days after ordering as there were public holidays and therefore no shipment, but this was not specified when the order was placed.
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3
/5
★★★☆☆
I had paid a supplement to receive the parcel at home in 48h, I received it 6 days later in a relay parcel whose address had not been given to me... It's a pity because the vers la terre team is full of good will and my parcel was very good.
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3
/5
★★★☆☆
Better visibility of delivery times
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2
/5
★★☆☆☆
Hello I ordered worms in early November, I sent you an email to have news on my order to date no response
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3
/5
★★★☆☆
High prices
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2
/5
★★☆☆☆
Lid received broken sent mail on their site and no response to date .too bad otherwise well designed item . I had ordered mats that were added to the inside of the impostor earthworm, I guess that's why the lid broke inside.
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2
/5
★★☆☆☆
Compared with the last orders, the delivery contained very few worms, but mostly tiny ones. The last orders had large green ones and small ones. It was a mixture. This time it was all tiny worms, so small I thought there weren't any. But when I put on my glasses I saw a few. Really disappointed with this order.
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3
/5
★★★☆☆
Using a vermicomposter takes a lot of time and attention, and I think you have to be highly motivated to persevere. Handling and storage are difficult when you live in an apartment. I have a very small balcony where it's too cold in winter and too hot in summer. At the moment, I've put the vermicomposter in the cellar. The worms are very active and produce a lot of compost.
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3
/5
★★★☆☆
For the order you asked for an identifier without specifying which one, it took me several e-mails to get an answer. i almost gave up
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3
/5
★★★☆☆
Package arrived in VERY poor condition!
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Answer from Vers la Terre
Hello, were the contents of the package correct? Please do not hesitate to contact me at [email protected] 🙂 Fanny for after-sales service
3
/5
★★★☆☆
Hello, the order tracking info is missing, so we have no idea where it is' Apart from that, the delivery is as ordered.
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3
/5
★★★☆☆
No tracking of the parcel, I only knew that it had been sent, no way of tracking it afterwards, I went to the relay point at random to pick it up. The booklet I was hoping for, with advice on how to get my vermicomposter up and running again, was not what I had hoped for, only a very brief flyer.
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Answer from Vers la Terre
Hello, thank you for your feedback, which helps us to improve every day 🙂 As for the booklet, you can find the user guide for the City Worms or the Worm Café as a download on our website. We try to limit the "waste" we send in our parcels. Don't forget that we also offer a free introductory course, and that we're available by phone to answer any questions you may have! 🙂 Fanny for Vers La Terre after-sales service
2
/5
★★☆☆☆
I placed an order with you on February 1st and it wasn't until February 26th that I was able to pick up my worms... Fortunately, in the meantime, I received a new delivery because if I had picked up my first order, which arrived after 15 days, I don't think the worms would have been in good shape. I made 5 phone calls all the same and once I was told "yes, we'll send them out on Monday" but unfortunately the person didn't send out the order and without my phone call the worms wouldn't have left your premises. Anyway, I finally received my worms and started my vermicompost. It's a pity that we have to order worms from you because there are no other "sellers".
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Answer from Vers la Terre
Hello, I'm sorry to see your very negative opinion of us as I thought I had done my utmost to ensure your delivery. We're still human and despite our vigilance your order encountered problems, for which we apologize once again. It's not an easy thing to manage live goods, especially in transport, but rest assured that we put all our heart into our orders. Fanny for Vers La Terre after-sales service
2
/5
★★☆☆☆
Sell a pack with 5 banks and not 2, that would avoid recommending 3 banks. Or strongly recommend it on your site.
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Answer from Vers la Terre
Hello, we've tried to vary our offer as much as possible to suit all households while respecting the optimal operation of the City Worms. That's why we don't offer a pack with 5 trays, which is the maximum capacity of the system. We prefer to direct you towards a larger model, like the Worm café, to guarantee the best operation 🙂 We are available by phone or e-mail to discuss your needs with you. Fanny for customer service
2
/5
★★☆☆☆
I placed an order on December 10th. To this day, I still haven't received anything. I sent an email 2 days ago to find out more and I haven't heard anything back Dominique Le Calvez
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Answer from Vers la Terre
Hello, I'm sorry but I couldn't find your e-mail, to which address did you send it? However, I was able to find your order and it's leaving today! A delay of a few cents had put it aside... Fanny for customer service
3
/5
★★★☆☆
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3
/5
★★★☆☆
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3
/5
★★★☆☆
The instruction flyer didn't correspond to the contents of my box: it mentioned a coconut fibre to be moistened, but there wasn't any. n addition, the explanations weren't very clear and precise: the steps weren't numbered and the layout on the paper was confusing.
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3
/5
★★★☆☆
My parcel was exactly what I'd ordered, but I was extremely disappointed to see polyester "stuff" to "wedge" the compacto and the mats for the earthworms. What a shame!
Acheteur Vérifié
purchased on 24/10/2021
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Answer from Vers la Terre
Hello, Thank you for your feedback, these are the last bags of polyester dunnage particles, (normally) we switched to compostable corn dunnage particles 🙂 but our supplier ran out on our last order and we had to fall back on this...
3
/5
★★★☆☆
Good product but the choice of delivery by point relai DPD (the only one thus imposed) involves disasters.
Acheteur Vérifié
purchased on 20/10/2021
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2
/5
★★☆☆☆
The worms were dead
Acheteur Vérifié
purchased on 04/08/2021
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Answer from Vers la Terre
Hello, Have you contacted our service department to find a solution? Please call us or send us an e-mail to [email protected]
3
/5
★★★☆☆
12 delivery for very poor service.
Acheteur Vérifié
purchased on 29/07/2021
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3
/5
★★★☆☆
Delivery was a disaster. I was driven around for 5 days only to find myself in a relay with poor parking facilities. With a package weighing at least 15 kg. The product itself is very good and the instructions very practical.
Luc A.
purchased on 25/07/2021
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Answer from Vers la Terre
Hello, We still sometimes have delivery problems with our carrier, but thank you for your flexibility and your involvement in picking up our little friends 🙂
3
/5
★★★☆☆
For the second time, the delivery of the worms went wrong. The first time, the shipper had nothing to do with it, but this time, instead of the 500 grams of worms I ordered, I received 6, not 600 grams, but 6 worms. This is my last order on this site.
Acheteur Vérifié
purchased on 28/06/2021
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Answer from Vers la Terre
Hello Thierry, Thank you for your review, once again I'm sorry that we couldn't find an arrangement for your delivery.
2
/5
★★☆☆☆
The delivery of my order was delayed by a week. I don't know if the worm package was replaced or not in the meantime, but there weren't many live worms when the package arrived.
Acheteur Vérifié
purchased on 13/06/2021
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Answer from Vers la Terre
Hello, given your comment I think you have not received our apology email indicating the delay in the departure of your order... Did you receive our little gift to apologize for the delay? If you have any problems with your order, please contact us at [email protected]
3
/5
★★★☆☆
A little disappointed because we didn't get a message from the carrier to let us know about the delivery to the relay and the package had arrived 4 days ago! The carrier should have sent us a message.
Fatiha P.
purchased on 30/05/2021
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