/10
★★★★★
based on 1525 reviews published
★★★★★
based on 1525 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The parcel arrived in good condition but 2 Oyas were missing. There were only four of the six ordered. I left you a message on the answering machine with no return other than this satisfaction questionnaire. Please send the missing 2 Oyas to the Perpignan address.
Sylvie C.
purchased on 13/12/2024
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3
/5
★★★☆☆
Difficulty tracking parcel as link inaccessible so no visibility. In addition, the parcel was open on arrival, hence only 3 stars.
Anne Marie D.
purchased on 18/11/2024
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3
/5
★★★☆☆
Too few worms (by weight), far fewer than ordered
Gerard R.
purchased on 10/07/2024
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2
/5
★★☆☆☆
The worms died three days after being placed in the composter. So I have no more worms and no working composter either.
Elsie Anne C.
purchased on 03/07/2024
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3
/5
★★★☆☆
I liked this company, its activity and I made several orders with them. I was very disappointed by the treatment of my last order but apprememnt they took into account my complaints!
Jacques B.
purchased on 30/09/2024
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3
/5
★★★☆☆
Parcel well received but a little stressed when several days after the order was still not sent. And then the tracking number was incorrect... But I received my order, with no errors etc. Thank you 
Audrey S.
purchased on 30/09/2024
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3
/5
★★★☆☆
The mats degrade in 1 month, much faster than the one originally supplied with the vermicomposter.
Mathieu S.
purchased on 23/06/2024
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3
/5
★★★☆☆
The product corresponds to my order but the parcel arrived open in several places because the packaging was much too light.
Catherine M.
purchased on 20/09/2024
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3
/5
★★★☆☆
I received the first worms in February 2024 and all died in May 2024. I recommended worms in June and they all died in August 2024. Yet the vermicomposter is in the kitchen away from the sun and heat, I feed every week with zucchini peelings, eggplant, endives, apple cores, banana peels etc. .... (all cut into small pieces).
Robert C.
purchased on 10/06/2024
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2
/5
★★☆☆☆
Too few worms in the package
Maxime C.
purchased on 29/08/2024
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3
/5
★★★☆☆
I ordered 2 worm coffees that were not available. They were substituted with another brand which is far from being equivalent. Furthermore, I was not allowed to obtain an invoice showing the substitute product, which makes it impossible to activate the warranty. On delivery, I realized that the worm café was available for sale but was simply more expensive, which made me regret having accepted...
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Xaviere D.
purchased on 27/08/2024
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3
/5
★★★☆☆
I received my parcel quickly but the worms must have been badly treated during transport as they all died within a few days ...
Sophie B.
purchased on 01/06/2024
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3
/5
★★★☆☆
I am pleased with the products but stop using DPD as your delivery service. I will stop ordering from you otherwise. Their services are the worst and I almost did not get my package.
Cristian T.
purchased on 25/08/2024
3
/5
★★★☆☆
Long delay between order and receipt. I had to send a message to get things moving. Very few worms in the package sent.
Yves R.
purchased on 28/05/2024
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2
/5
★★☆☆☆
Site not very clear for the orders, the KIT starting in fact for me meant that one starts thus to have EVERYTHING but it was not the case, moreover the times of preparation of the orders are ultra long and delivery super expensive for not even receiving in 24/48h as written on the site at the time of the order, delivery country selected and the after-sales service is really slow, I get a reply...
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3
/5
★★★☆☆
I think I had indicated a different relay point from the one used. I've adapted, but it would be good to make a note of the relay point when the parcel leaves your home. Finally, I did receive the earthworms, but unfortunately they all died within a few days of installation. I think I made a mistake.
Acheteur Vérifié
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2
/5
★★☆☆☆
The earthworms were in short supply and very small. I do not recommend this site.
Acheteur Vérifié
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2
/5
★★☆☆☆
8-day delay between worm order and receipt, which may have resulted in the low number of worms received. Ordered 250 g of worms. I didn't weigh them, but very few were counted.
Acheteur Vérifié
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3
/5
★★★☆☆
By our no information about order processing. No parcel tracking. I had to call again to be kept informed. I also asked for a training video on how to start up the vermicomposter and was told there was none. This smacks of "training" to sell products rather than to inform customers. Processing this order does not commit me to returning to the site. It's up to you
Acheteur Vérifié
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2
/5
★★☆☆☆
Order placed in the first half of April and no news since. Had to jump through hoops to be told they were waiting for a delivery but no further info since .... If customer follow-up improves, I'll change my opinion, but for the moment I think it's generous ... It's understandable if the seller takes the trouble to warn of delays ... But here nothing at all with no delivery date to boot ... Non...
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3
/5
★★★☆☆
They're out of stock on their flagship product, the City Worms worm composter. In itself, this isn't a problem. It would just be nice to warn the customer who, after a month, is fed up and picks up the phone. The explanation is given, no worries for me, but it's a shame not to know how to warn.
Acheteur Vérifié
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2
/5
★★☆☆☆
Hello , I received my order on time , logistically it went well but in my 2 bags of 500 grams , there were maximum 50 earthworms , frankly I bought 2 bags of shavings . A commercial gesture was to be made, but I have not been contacted, nothing. Without repair, I'll look for earthworms in Bourges, which I hear is very good. It's not too late, I'm waiting to be contacted. Yours sincerely Philip...
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2
/5
★★☆☆☆
I ordered 250g of composting earthworms from their website. I received a total of 6 earthworms, which I find quite expensive for the price... I asked for a commercial gesture but got no answer. I suspected that I wasn't going to receive the 250g, but to receive 6 ... I give it 2 stars, because the delivery was still quick.
Acheteur Vérifié
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3
/5
★★★☆☆
I received 8 batches of worms, very well packaged in an aerated litter box. On the other hand, I had asked for delivery 3 weeks after my order and this was not respected. So the worms spent 3 weeks in the fridge at 6°C and after a gentle awakening in the cellar and then at room temperature, they were active enough to start the vermicomposters. Thank you for this quality delivery!
Acheteur Vérifié
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3
/5
★★★☆☆
Not a lot of earthworms on it, but I hope it will be ok.
Acheteur Vérifié
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2
/5
★★☆☆☆
Set the right glass weight
Acheteur Vérifié
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3
/5
★★★☆☆
My initial order for free training was not taken into account. When I placed my 2nd order, it could not be found and I had to provide the invoice. The e-mail exchange was laborious and cost me precious time to manage the vermicomposter in the best possible conditions. What's more, in the 250g bag of worms I received, there were only about twenty of them, the rest of the volume being the "subst...
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Acheteur Vérifié
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3
/5
★★★☆☆
Very few worms in the envelope.
Acheteur Vérifié
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2
/5
★★☆☆☆
No response from an active member
Acheteur Vérifié
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2
/5
★★☆☆☆
500g of worms mailed to you on Tuesday and no news from either you or the carrier until Saturday, when I was reminded that I had a parcel to pick up, but no one had warned me, and I later learned (following a late update of the information on my account) that the parcel had arrived at its destination on Wednesday (the day after it was sent). The bottom line: I've almost no live worms left?
Acheteur Vérifié
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