/10
★★★★★
based on 1506 reviews published
★★★★★
based on 1506 reviews published
Latest customer reviews
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/5
★☆☆☆☆
In the purchase process indicated on the site, it was said that vers la terre would contact me to inform me of the delivery I was not contacted, the delivery was scheduled without notifying me on Thursday, then shifted to Friday ... all in a week of heat wave. I don't know if half the worms didn't die of exposure.
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Answer from Vers la Terre
Hello, while tracking your package I see that 3 messages were sent to you, did you not get them? Maybe in spam? I'm available by phone to help you 04 67 31 75 23 Fanny for Vers La Terre after-sales service
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5
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Perfect and delivered on time
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3
/5
★★★☆☆
No tracking of the parcel, I only knew that it had been sent, no way of tracking it afterwards, I went to the relay point at random to pick it up. The booklet I was hoping for, with advice on how to get my vermicomposter up and running again, was not what I had hoped for, only a very brief flyer.
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Answer from Vers la Terre
Hello, thank you for your feedback, which helps us to improve every day 🙂 As for the booklet, you can find the user guide for the City Worms or the Worm Café as a download on our website. We try to limit the "waste" we send in our parcels. Don't forget that we also offer a free introductory course, and that we're available by phone to answer any questions you may have! 🙂 Fanny for Vers La Terre after-sales service
5
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★★★★★
Despite the fact that the dealer was closed for 5 days, I got the parcel back with the worms in perfect condition. Thank you again.
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5
/5
★★★★★
Nickel packaging, perfect product, a small problem with the delivery which was to be made by appointment and I was told the date and time by SMS.
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5
/5
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As ordered, reusable packaging
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5
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Great customer service, shipments are always well cared for and on time! perfect!
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