/10
★★★★★
based on 1426 published reviews
★★★★★
based on 1426 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Error in delivery information (I was told that my delivery had arrived in another name in another country) Long delivery time. Product to be improved.
Acheteur Vérifié
purchased on 30/01/2021
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Answer from
Vers la Terre
Hello Daniel, I'm sorry for the delay. Did you finally receive it? We'd love to hear your suggestions for improvement 🙂
3/5
★★★☆☆
Unfortunately the bottom tray of the vermicomposter arrived with one of the four "bitoniaux", which have to fit into the four corners to give stability, broken. I'll try to glue it back in place...
Acheteur Vérifié
purchased on 13/01/2021
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3/5
★★★☆☆
I received the email giving me the delivery date 4 days after ordering. So I contacted customer service. No delivery to my home as informed, but to the central distribution service. loss of a day to wait.
Acheteur Vérifié
purchased on 06/01/2021
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Answer from
Vers la Terre
I'm sorry that the delivery did not go as planned.
3/5
★★★☆☆
The oya delivered has paint defects on all sides. it's outrageous to sell a product with so many smudges on the motifs. it looks like the varnish was applied before the motifs were dry. It looks like the varnish was applied before the paint on the motifs was dry. handmade and artisanal doesn't mean sloppy, especially at that price! a little ashamed to have offered such a poorly made item.
Acheteur Vérifié
purchased on 08/12/2020
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Answer from
Vers la Terre
I'm sorry you're disappointed with this oyas, it's the first time we've had such negative feedback. You should have contacted us so that we could offer you an exchange or an appropriate solution.
3/5
★★★☆☆
Bjr. It seems to me that the quantity of worms is a little too limited. Otherwise the rest is ok. Best regards Rémi arena
Acheteur Vérifié
purchased on 28/11/2020
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Answer from
Vers la Terre
Hello Rémi, I'll contact you by mail 🙂
3/5
★★★☆☆
Very happy with the purchase Very disappointed with the service because I sent a question by mail/contact and I still have no answer.....,,,,for now
Acheteur Vérifié
purchased on 15/11/2020
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Answer from
Vers la Terre
Hello Joaquin, I'm sorry but I don't have any mail from you, could you please send me one on [email protected] 🙂
3/5
★★★☆☆
Hello delivery man to run away from. Instead of ringing, he puts the parcel in the letterbox, which means he has a pass (illegal). Meanwhile I wait at home and lose half a day's work. Unacceptable.... Cdlt Mr Veillon
Acheteur Vérifié
purchased on 08/11/2020
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Answer from
Vers la Terre
Hello Mr Veillon, in fact they are not authorized to have a pass. We use an external transport company but I'll pass on the information anyway.
3/5
★★★☆☆
The delivery was delayed several times, leaving me stranded for several afternoons in a row for nothing; and the parcel had been badly damaged by the journey, with several parts broken, further delaying the installation of the vermicomposter. Parts were promptly returned to me, but no commercial gesture was made.
Acheteur Vérifié
purchased on 28/10/2020
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Answer from
Vers la Terre
We thought that sending back new parts would be sufficient. I'll pass on your comment to my superior.
3/5
★★★☆☆
Error on garden box received... Immediate return of the good one but broken lid... New one returned in good condition... Despite these problems, I'm satisfied with the customer service response and the product I received!
Acheteur Vérifié
purchased on 20/10/2020
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Answer from
Vers la Terre
I'm repeating myself but we won't hold it against you 🙂 Sorry again, happy gardening.
3/5
★★★☆☆
Nice book, but not easy to put into practice.
Acheteur Vérifié
purchased on 27/10/2019
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