/5
★★★★★
based on 672 reviews published
★★★★★
based on 672 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Costumer service has delays.
Having only 2 teacher option is a bit restrictive.
Erik R.
purchased on 08/06/2024
Answer from VivaLing
Dear Erik, We thank you for your feedback. Our Support Department is committed to providing you with a response to all your queries within 48 hours, and our commitments have always been met. As for the selection of coaches, this is indeed limited to a maximum of 2 reference coaches in order to ensure a high quality pedagogical follow-up. A 3rd coach would unfortunately not have access to your learners' pedagogical files, and would therefore not be able to take over after the sessions carried out by the other two coaches. We thank you for your understanding and remain at your disposal for further information at [email protected]. VivaLing Team
3
/5
★★★☆☆
Navigation not always very intuitive.
Barbara L.
purchased on 03/05/2024
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Answer from VivaLing
Hello, Thank you for your feedback. Our Support Team is available at [email protected] to discuss your customer experience. Your feedback is valuable to us and allows us to work every day to improve our tools and customer satisfaction. Best regards.
3
/5
★★★☆☆
It's practical to have English classes at home, the site is easy to use, encouraging teachers who have plenty of materials.
Natacha B.
purchased on 12/03/2024
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3
/5
★★★☆☆
Prices higher than your competitors
Elora D.
purchased on 14/02/2024
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Answer from VivaLing
Dear Denis, Thank you for your feedback. We offer sessions at the best value for money with qualified native or near-native teachers with years of experience. Each session is personalized according to the interests and goals of the learners, and our innovative learning is based on neuroscience and positive pedagogy. Our learners also benefit from great flexibility and can choose to vary the duration of their sessions. Their purchases are without subscription and can be used for all languages and all household members. Not to mention a customer service that listens to you. Best regards.
3
/5
★★★☆☆
There is a recurring problem with booking because after certain booking sessions, the pop-up page on the reservation freezes.
Chin Lin H.
purchased on 03/02/2024
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Answer from VivaLing
Dear Chin Lin, Thank you for your feedback. We are sorry that you experienced slowdowns during your bookings on our site. Please know that our Support Team is available at [email protected] if you need any assistance. Best regards.
3
/5
★★★☆☆
Complicated navigation... no fluidity.
Acheteur Vérifié
purchased on 08/04/2023
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Answer from VivaLing
Dear Marie-Christine, Thank you for your feedback. We are sorry that navigating our site did not fully satisfy you. Please know that our Support Team is available at [email protected] to assist you in exploring our site or to help you with your bookings. Best regards.
3
/5
★★★☆☆
Booking appointments is cumbersome due to the site (no way to quickly access a somewhat distant date).
Acheteur Vérifié
purchased on 31/03/2023
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Answer from VivaLing
Dear Karen, Thank you for your feedback. We are sorry that you experienced slowdowns while navigating our site. Please know that our Support Team is available at [email protected] if you need any assistance. Best regards.
3
/5
★★★☆☆
The service is great. The teachers too. But I often have trouble aligning my time slots with those of the teachers.
Acheteur Vérifié
purchased on 22/11/2022
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Answer from VivaLing
Dear Karine, Thank you for your feedback. Please know that it is entirely possible for you to obtain a new selection of teachers perfectly suited to your availability. To do this, we invite you to contact us at [email protected], we will be happy to assist you. Best regards.
3
/5
★★★☆☆
Hello, the price of the pack with the promotion changes at the time of payment. I would like to pay in euros but it is not possible. Paying with a credit card is complicated. You have to go through PayPal.
Acheteur Vérifié
purchased on 04/09/2022
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3
/5
★★★☆☆
As a client for several years, we do not benefit from discounted rates or so-called 'loyalty' rates. In short, to thank us for our loyalty, VIVALING could offer us promotional rates.
Acheteur Vérifié
purchased on 22/07/2022
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3
/5
★★★☆☆
Overall it is well organized, I regret that we cannot access the list of coaches alone, we have to ask and we are not sent more than 2 profiles. Prices have increased without us being notified. You ask for a native coach and they select Mexicans for example for Spanish.
Acheteur Vérifié
purchased on 09/05/2022
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3
/5
★★★☆☆
I clearly distinguish the site (3 stars, a bit outdated perhaps) from the services offered (5 stars without hesitation!). + Site: easy to use, both for registration and for booking/canceling sessions. + Site: numerous email reminders to avoid forgetting a session, very practical. - Site: the layout could be improved to facilitate the readability of information. - Site: a system allowing payment by Bancontact (QR code) would be welcome to facilitate payments. + Product: the service is excellent! + Product: the coaches are really great!
Acheteur Vérifié
purchased on 11/03/2022
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3
/5
★★★☆☆
Cannot change the reservation, have to cancel and book again. Very often at the end of several reservations, the system 'freezes'. Also, the reservations are not updated in real-time on the account, need to log out and then log in.
Acheteur Vérifié
purchased on 01/03/2022
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3
/5
★★★☆☆
The classes are very good but the payment part offers a very poor customer experience. I always have problems recharging my packs, only PayPal seems to work and it hardly ever works for me so I always waste time with that.. Classes are interrupted for at least a week as a result. In short, it's very frustrating. Otherwise, the classes are of good quality.
Acheteur Vérifié
purchased on 16/06/2020
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3
/5
★★★☆☆
I found the website a little confusing to use at first. There are many grammatical or spelling errors in your English site as well which does not engender confidence in the quality of the instruction, perhaps. A language learning site should reflect excellent language so learners can be confident they are learning correctly. It would be good if the payment could be made at any stage. For instance, when I tried to book my child’s first class, I could not complete the transaction because first I had to buy classes. So, I had to redo everything. At first I thought this platform might be more like the Mandarin learning platform we are already using and similar to VIPkid but now I think perhaps this site just sets us up with a coach who will teach whatever rather than following a prescribed course. The website does not really explain what it is. Also, since you ask for my address when I sign up, the program should set my time zone correctly automatically. I should have the option between all available coaches with slots open for the language chosen but I was only offered two coaches. Moreover, I was not shown any info about these coaches: no bio, no intro video. It would be nice to select a coach based on more than available time slots. It would be helpful to see our booked slots when looking at the calendar. It would be helpful if our booked classes could be added automatically to our personal calendars as well. Our first class is Thursday. I’m not sure this platform is easy enough to use that my child will be able to find her classes by herself but I am hopeful that the instruction will be good and that my child will enjoy the class. Thank you. Note: this email and form were all in French. This was the language of instruction chosen, not the language of preferred communication! Fortunately, mom is pretty fluent and I could understand. You might have a higher response rate if you email your clients in their preferred language?
Acheteur Vérifié
purchased on 26/05/2020
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2
/5
★★☆☆☆
The site is not working well, I can't connect every other time lately.
Acheteur Vérifié
purchased on 04/05/2020
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Answer from VivaLing
Hello, We are sorry for this inconvenience, however, given the delicate period we are going through, the number of connections has increased significantly, so the problem may come from the connection itself. Concerned about the quality of our service, we will, however, forward your comment to our technical team for verification. Thank you for your understanding. The VivaLing team
3
/5
★★★☆☆
The site is great and the concept works very well. Regarding navigation, I don't always find what I'm looking for. It's not always very intuitive.
Acheteur Vérifié
purchased on 23/01/2020
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2
/5
★★☆☆☆
Okay to pay but impossible to choose a time slot. Few coaches and few available.
Acheteur Vérifié
purchased on 08/01/2020
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Answer from VivaLing
Hello, our customer service representative tried to contact you to offer new coaches with new availability. We are at your complete disposal to find the teacher who will meet your expectations. Do not hesitate to contact us to discuss it.
3
/5
★★★☆☆
Very good teachers, however the platform/technology is lacking in robustness, and the responsiveness on these issues from the company is poor.
Acheteur Vérifié
purchased on 19/10/2019
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3
/5
★★★☆☆
It's a shame that we cannot access the profiles of all the coaches.
Acheteur Vérifié
purchased on 30/08/2019
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3
/5
★★★☆☆
Great service but does not cater to Australian time zone with insufficient coach availability at a reasonable time for young children
Acheteur Vérifié
purchased on 07/07/2019
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3
/5
★★★☆☆
Effective and fun, but no communication with parents about the child's progress and no adaptability in the schedule for the course times
Acheteur Vérifié
purchased on 05/06/2019
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3
/5
★★★☆☆
I only give 3 stars because the cost of the courses is extremely high compared to the competition. The only positive point is the number of clients, so it's a sustainable business that won't close its doors once your money is collected. The quality of the teachers is uneven, but it all depends on what you want. I would have liked 'Cambridge' courses.
Acheteur Vérifié
purchased on 30/01/2019
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3
/5
★★★☆☆
It would be good to ensure that when booking a class, we can see all those already booked for all family members.
Acheteur Vérifié
purchased on 05/12/2018
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3
/5
★★★☆☆
The site is not always very easy to understand in terms of navigation; scheduling appointments on the calendar is complicated.
Acheteur Vérifié
purchased on 12/11/2018
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2
/5
★★☆☆☆
I can't find the feedback from the session, even after more than 48 hours of waiting. Difficulty booking a session with another coach even though I just spent 200 euros. The coach is available in her schedule, but it's impossible to confirm the time slot.
Acheteur Vérifié
purchased on 06/10/2018
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Answer from VivaLing
Hello Jérôme, we are really sorry that your first experience with VivaLing was not completely satisfactory. Due to the weekend, the session report was uploaded a bit late, but you can now find it on your parent account. Regarding the booking, you need to select the coach first before you can book a session in her schedule. We can arrange a quick call by phone or video to show you how to do it. We wish you an excellent day and remain at your complete disposal. The VivaLing team.
3
/5
★★★☆☆
Very functional in its design but with many bugs during the session bookings.
Acheteur Vérifié
purchased on 03/10/2018
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3
/5
★★★☆☆
I use one-to-two sessions and I'm really tired every time write you several times to change one-to-one to one-to-two.
Verified Buyer
purchased on 16/02/2018
3
/5
★★★☆☆
The site is well designed, but now that we have assigned coaches, I feel like we can no longer see the other available ones.
Acheteur Vérifié
purchased on 18/12/2017
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Answer from VivaLing
Dear Caroline, thank you very much for your comment. Please know that it is always possible to change coaches at VivaLing. When you register, you can choose two coaches per child. These two coaches are your child's references: they support them in their learning over the long term. However, if you ever want to change coaches, just write to us at [email protected] and we will be happy to recommend new coaches to meet your new needs. See you soon! 🙂