/10
★★★★☆
based on 820 reviews published
★★★★☆
based on 820 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Package over 2 months late, would not recommend again.
Nadia C.
purchased on 18/09/2023
Translated review
3
/5
★★★☆☆
1. Delivery is slow. 2. When I paid, all items are available. But I was informed some items not available after one month you intend to deliver my order. I paid big amount delivery fee and waiting a month, just received a few items. Very disappointed.
Vivian C.
purchased on 06/08/2023
2
/5
★★☆☆☆
Confusing website, fit guide not accurate and long shipping times with little visibility into tracking.
Christina P.
purchased on 22/08/2023
3
/5
★★★☆☆
Shipping info is usually nonexistent.
Tiffanie H.
purchased on 18/08/2023
3
/5
★★★☆☆
I have not received my order in full
Karine J.
purchased on 15/07/2023
Translated review
3
/5
★★★☆☆
After receiving the SERENADE, I was not 100% happy with the product. Returning the product to France was inconvenient. To help resolve this matter and to help maintain your cliental, I would suggest a new policy allowing Australian clients to return Wear Moi products to an Australian office or dance store stocking Wear Moi. Sincerely.
Jacinta W.
purchased on 14/07/2023
2
/5
★★☆☆☆
Logistics too slow, hard to return
Hannah F.
purchased on 03/07/2023
2
/5
★★☆☆☆
So so
Barbie A.
purchased on 26/06/2023
Answer from Wear Moi
Dear customer,
Our emails should have crossed.
Thank you for taking the time to write to us about your order. We are sorry our products did not meet your expectations. Our customer service will write you to have more detals about your feeling and proceed to quality controls. Please accept our sincere apologies for the inconvenience caused. We hope to earn your trust again with a future order. We will do our best to serve you better.
Sincerely, the Wear Moi team.
Our emails should have crossed.
Thank you for taking the time to write to us about your order. We are sorry our products did not meet your expectations. Our customer service will write you to have more detals about your feeling and proceed to quality controls. Please accept our sincere apologies for the inconvenience caused. We hope to earn your trust again with a future order. We will do our best to serve you better.
Sincerely, the Wear Moi team.
2
/5
★★☆☆☆
Full order couldn’t be delivered in time, communication was terrible
Nicolas S.
purchased on 27/05/2023
2
/5
★★☆☆☆
Top half of the leotard was far larger than advertised - the sleeves hung like a baggy tshirt.
Verified Buyer
purchased on 12/03/2023
Answer from Wear Moi
Dear customer,
Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. Following the other message you have published, we have already get in contact with you. We are sorry for the inconvenience. Sincerely, the Wear Moi team.
Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. Following the other message you have published, we have already get in contact with you. We are sorry for the inconvenience. Sincerely, the Wear Moi team.
3
/5
★★★☆☆
Everything is ok,just need to work with delivery
Verified Buyer
purchased on 02/03/2023
3
/5
★★★☆☆
This site is easy to use and has all necessary info about each item and stock available. I have had odd emails saying my cart is full after I know I have just finished my purchase. On one occasion, I went back to my cart and saw items in it and thought perhaps I didn't confirm purchase and I ended up buying items that I deleted from my cart because they were the wrong size. I had to pay shipping to return! i hope this is a glitch at the site that will be corrected and not an intentional lure to get me back to the site. Some sites have a weird email lure that is confusing and makes me not want to shop again. I am a loyal Wear Moi customer and don't need to be upsold or emailed, it is annoying. I also prefer sites to use PayPal. Hopefully this will be available soon on your site. For the most part, I have had a satisfactory experience shopping on Wear Moi. Thank you.
Verified Buyer
purchased on 08/02/2023
3
/5
★★★☆☆
That's exactly it, good quality products but a very long delivery time.
Acheteur Vérifié
purchased on 12/01/2023
Translated review
3
/5
★★★☆☆
The products have been fantastic, but shipping and processing times have been fairly slow.
Verified Buyer
purchased on 15/11/2022
2
/5
★★☆☆☆
Navigating the site was easy enough, but the turn around time was too long. I did not receive my skirt for 2 weeks and the tracking information was never up to date.
Verified Buyer
purchased on 09/01/2023
Answer from Wear Moi
Dear customer,
Thank you for taking the time to write to us about your order. The estimated shipment date indicated on order confirmation was from January 13th, and regarding the tracking number the parcel has been delivered on January 19th. We regret that you were not 100% satisfied with your experience. Sincerely, the Wear Moi team.
Thank you for taking the time to write to us about your order. The estimated shipment date indicated on order confirmation was from January 13th, and regarding the tracking number the parcel has been delivered on January 19th. We regret that you were not 100% satisfied with your experience. Sincerely, the Wear Moi team.
2
/5
★★☆☆☆
Order came with a big delay.
Also, it’s really expensive to send order back, because that costs 20€ ( order was ~70) so there is no rational reason to do that. Really bad experience this time. Especially delayed delivery…
Verified Buyer
purchased on 05/01/2023
Answer from Wear Moi
Dear customer,
Thank you for taking the time to write to us about your order. Your order confirmation indicated an estimated shipment date from January 11th, and at this date TNT had already collected your parcel and was on its way. We confirm that accordingly to the sales terms, customer is responsible for all return shipping fees. We regret that you were not 100% satisfied with your experience.
Sincerely, the Wear Moi team.
Thank you for taking the time to write to us about your order. Your order confirmation indicated an estimated shipment date from January 11th, and at this date TNT had already collected your parcel and was on its way. We confirm that accordingly to the sales terms, customer is responsible for all return shipping fees. We regret that you were not 100% satisfied with your experience.
Sincerely, the Wear Moi team.
2
/5
★★☆☆☆
Sizes not as expected
Verified Buyer
purchased on 07/12/2022
Answer from Wear Moi
Dear Customer,
Thank you for taking the time to write to us about your order. We are sorry that we did not meet your expectations. As stated in response to your previous comment: Wear Moi is always looking for ways to improve, so your feedback is important to us. Our size chart is accessible on each product page and will help you choose the size that suits you best. We take note of your comments regarding the sizing of our JURKA. Please accept our sincere apologies for the inconvenience caused.
Sincerely, the Wear Moi team.
Thank you for taking the time to write to us about your order. We are sorry that we did not meet your expectations. As stated in response to your previous comment: Wear Moi is always looking for ways to improve, so your feedback is important to us. Our size chart is accessible on each product page and will help you choose the size that suits you best. We take note of your comments regarding the sizing of our JURKA. Please accept our sincere apologies for the inconvenience caused.
Sincerely, the Wear Moi team.
2
/5
★★☆☆☆
Most of the items could not be delivered.
The adult leotard is very badly cut and the children's leotard is very small. Very disappointed with this order...
Acheteur Vérifié
purchased on 24/11/2022
Translated review
Answer from Wear Moi
Dear Customer, Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. As we explained in the previous comment: the order concerned was placed during Black Friday on Outlet items, and despite the attention we pay to our stock, there are sometimes discrepancies. We have sent you an email to inform you that we were unable to complete your order and have proceeded to refund the products concerned.
Regarding your comments on the cuts of the various products, as we have not yet received any returns for these items, customer service will contact you. We apologize for the inconvenience. We will do our best to serve you better in the future. Sincerely, the Wear Moi team.
Regarding your comments on the cuts of the various products, as we have not yet received any returns for these items, customer service will contact you. We apologize for the inconvenience. We will do our best to serve you better in the future. Sincerely, the Wear Moi team.
3
/5
★★★☆☆
The product is beautiful… that’s why i still purchase it… but, it takes a long time for it to arrive. i ordered in early november f and my order arrived almost 6 weeks later…
Verified Buyer
purchased on 03/11/2022
3
/5
★★★☆☆
The customer experience is correct. The only point for improvement is that the shipping date I was given was not respected. My order was shipped several days later.
Acheteur Vérifié
purchased on 26/11/2022
Translated review
2
/5
★★☆☆☆
Delivery times were awful. After waiting for almost two months, I got an email that half of my order was out of stock. Communications were uninterested and unhelpful.
Acheteur Vérifié
purchased on 21/09/2022
Translated review
Answer from Wear Moi
Dear customer, Thank you for sharing your feedback. We regret that you were not 100% satisfied with your experience. The order has been shipped 2 open days after the estimated shipment date indicated in your cart. This delay is due to a bank holiday in France. The second item of your order was an outlet item, unfortunately due to a stock error, this item was not available. We are sorry for the inconvenience and we will do our best to serve you better in the future. Sincerely, the Wear Moi team.
3
/5
★★★☆☆
The shipping took soo long!
Verified Buyer
purchased on 02/10/2022
3
/5
★★★☆☆
Nice website, high postal and returning costs
Verified Buyer
purchased on 30/10/2022
3
/5
★★★☆☆
They changed their sizing chart so it was too big for me.
Verified Buyer
purchased on 18/09/2022
2
/5
★★☆☆☆
The quality of all the products was very good but the sizing was terribly off. I even emailed to inquire about sizing and checked the sizing charts. There was no indication that the sizing for the dance shoes and leotard fit very small. Prior to my order, there was no indication that the delivery timeline was so extended. When I received the confirmation email it was indicated that it would be 6-8 weeks and it ended up taking 10 weeks for delivery. This information needs to be provided prior to ordering and accurate. The whole thing took so long I don't even feel like retuning the items.
Verified Buyer
purchased on 30/08/2022
Answer from Wear Moi
Dear customer,
Thank you for taking the time to write to us about your order. We are sorry we did not fulfill your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. Our size chart is accessible on each product page and will help you choose the size that fits you best. We are taking note of your comments regarding the sizing of our CERES. For the estimated shipment date, I confirm that it is indicated product by product in the cart. I draw your attention that the order is shipped at once at the latest estimated shipment date. Please accept our sincere apologies for the inconvenience caused.
Sincerely, the Wear Moi team.
Thank you for taking the time to write to us about your order. We are sorry we did not fulfill your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. Our size chart is accessible on each product page and will help you choose the size that fits you best. We are taking note of your comments regarding the sizing of our CERES. For the estimated shipment date, I confirm that it is indicated product by product in the cart. I draw your attention that the order is shipped at once at the latest estimated shipment date. Please accept our sincere apologies for the inconvenience caused.
Sincerely, the Wear Moi team.
3
/5
★★★☆☆
I think the Wear Moi products are exceptionally good! Great style, amazing quality. My problem is with the shipping and delivery of our orders. The order ship dates get pushed back on a regular basis, and it is months sometimes before we receive our order.
Verified Buyer
purchased on 29/07/2022
3
/5
★★★☆☆
I find the delivery times far too long,
Acheteur Vérifié
purchased on 09/09/2022
Translated review
3
/5
★★★☆☆
We live US military base oversesas but WearMoi does not ship to APO address via USPS. We have to use forwarder which costs us extra money.
Verified Buyer
purchased on 21/10/2022
3
/5
★★★☆☆
The shipping time took almost two months to arrive.
Verified Buyer
purchased on 04/09/2022
2
/5
★★☆☆☆
Great products. Slow delivery.
Verified Buyer
purchased on 13/10/2022
Answer from Wear Moi
Dear customer,
Thank you for sharing your feedback. We regret that you were not 100% satisfied with your experience. The shipment of your order has been delayed of 2 open days. We are sorry for the inconvenience and we will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
Thank you for sharing your feedback. We regret that you were not 100% satisfied with your experience. The shipment of your order has been delayed of 2 open days. We are sorry for the inconvenience and we will do our best to serve you better in the future.
Sincerely, the Wear Moi team.