/10
★★★★☆
based on 820 reviews published
★★★★☆
based on 820 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The article was too small.
Fabienne K.
purchased on 26/01/2025
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1
/5
★☆☆☆☆
Almost 3 months to receive my order and no commercial gesture at the end. Deplorable!!!
Valérie K.
purchased on 26/09/2024
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1
/5
★☆☆☆☆
2 months to receive an order! When I called to find out more, I didn't even get a commercial offer for a next purchase, given the insane delays in receiving my order. I was already dissatisfied with my previous order, because the sizes displayed on the site didn't correspond at all to the product, and I had to return the parcel (at my expense) to receive a larger size, again with high delivery costs. I placed these orders at the request of the Paris Conservatoire, but I might as well tell you that I take it upon myself to inform the teachers of the difficulties in obtaining the requested outfits, hoping therefore not to have to go through Wear Moi again for my daughter's next leotard. I know I'm not the only parent unhappy with their Wear Moi order (deliveries too long and/or leotard size problems).
Lise-alexandra B.
purchased on 26/09/2024
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1
/5
★☆☆☆☆
Orders take far too long to arrive and the timing messaging is unclear, bordering on the dishonest. After recently placing my order (undiscounted) a large discount was offered, too late for me of course. Before, I was offered birthday gifts that were not gifts at all but merely imaginary marketing nonsense. Its a pity as the product itself is good if overpriced.
Julia H.
purchased on 31/10/2024
1
/5
★☆☆☆☆
I was very much disappointed by the communication in which Wear Moi cancelled my order, after more than one month! I found it very disrespectful, they could have told me straight away that those items were not available, instead of letting me wait for more than one month, and I could have chosen a different size without any problem. If I knew, I would have cancelled the complete order, it was a present, and I have been waiting for so long! I would not have expected such behavior after so many days, they even sent me emails telling me that the order had been shipped. Why this contradictory communication? I am very sorry for this situation. I placed other orders in the past, but I never had so much delay and similar problems. Rosalba +393284860246
Rosalba R.
purchased on 09/10/2024
1
/5
★☆☆☆☆
Shipping took too long and missed an important event because of it even though it was ordered on time
Ani L.
purchased on 22/09/2024
1
/5
★☆☆☆☆
I didn’t receive anything. Still
Waiting for it.
I will not recoment this business to anyone.
Michelle G.
purchased on 23/09/2024
1
/5
★☆☆☆☆
Very bad, we are extremely disappointed with the service and are still waiting for the arrival of my daughters leotards, despite chasing up many times and ordering these at the beginning of August they have still not arrived. Please advise when this will be, she is the only one in the class having to wear other leotards.
Thank you
Kelly
Kelly M.
purchased on 01/08/2024
1
/5
★☆☆☆☆
I couldn’t get my package.
Takumi I.
purchased on 20/01/2024
1
/5
★☆☆☆☆
The only reason I used this company was for a uniform my studio had chosen. I ordered 2 custom pieces and they BOTH arrived with defects. One was missing a button, the other had runs in the mesh. Both unwewrable. I understand a detects happen, but both? Customer Services asked me to pay return shipping on the defective leotards (!!!!) and it was only after several back-and-forth emails they finally agreed to give me a return label. Asking your customers to pay return shipping on defective items was the last straw, will never order again.
Will stick with Yumiko & Eleve in future.
Rebecca W.
purchased on 02/11/2023
1
/5
★☆☆☆☆
Since I still haven't received my order and I still haven't heard from my parcel, I can't put a good rating!!!!
Aymeline G.
purchased on 11/10/2023
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Answer from Wear Moi
Hello, Thank you for your message. I can confirm that your parcel has been shipped and that TNT indicates that it was delivered on the 23/10. Customer service will contact you today. Sincerely, the Wear Moi team.
1
/5
★☆☆☆☆
I need that particular leotard for my daughter in her strict ballet school. She is five. I’ve ordered a 4/6 too tight, so I ordered a 6/8 which still didn’t fit and was not much different from the 4-6. After spending 70 dollar to have these shipped, I read their return policy and you have to send it back in the same plastic bag it came in? Totally ridiculous. I sent the unwashed, unworn, barley touched leotards in a box in hopes of getting my money back since now she is unable to wear the leotard required of her for class. Its not in the same plastic bag, but the box I put it in will probably keep it safer in its travels. If I get my refund, I will update my rating.
Kelley D.
purchased on 30/08/2023
1
/5
★☆☆☆☆
It was disappearing at lost so could not receive.
Barbie A.
purchased on 30/07/2023
1
/5
★☆☆☆☆
I never received the parcel
Lalie V.
purchased on 09/06/2023
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Answer from Wear Moi
Dear Customer, Thank you for taking the time to write to us about your order. Your parcel was dispatched by TNT in mid-June. TNT returned your parcel to us yesterday, and customer service has been in contact with you. Following your request, we proceeded with the refund today. We regret that you were not 100% satisfied with your experience. We apologize for this inconvenience. We will do our best to improve your experience in the future.
Sincerely, the Wear Moi team.
Sincerely, the Wear Moi team.
1
/5
★☆☆☆☆
The delivery time was too long. We needed one of the items for the Nervi festival of the YAGP gala.
Belen A.
purchased on 19/06/2023
1
/5
★☆☆☆☆
Delivery took almost 2 months, and for the price we could have expected more respect. One of the worst service
Acheteur Vérifié
purchased on 25/11/2022
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Answer from Wear Moi
Dear Customer, Thank you for taking the time to share your review. As indicated on your order confirmation, the items should have been shipped on December 16. The two items ordered were shipped separately: the first on December 23 and the second on December 27. Please accept our sincere apologies for any inconvenience caused. We hope to earn your trust again for a future order, and will do our best to satisfy you even more. Sincerely, the Wear Moi team.
1
/5
★☆☆☆☆
Shall I go through the history of this order, which almost never arrived? 1] I wanted to buy the Lavande and Felicity leotards for a workshop in Brussels on December 10 and 11, but Felicity couldn't be shipped for three weeks (dream on - hello impulse buying)... So I only ordered Lavande (and paid the shipping costs)... The training weekend is over... Still no new leotard! I end up calling WearMoi... I learn that my address doesn't exist... No, in fact, it was misspelled by the sender. TNT, the most dishonest of carriers, leaves it in the wild. AND NOBODY CALLS ME!!! What's the point of leaving our phone !!!!! Anyway, the leotard is reshipped and eventually arrives. As for the "commercial gesture" in compensation, it amounts to 10% on a future order. We're dreaming... I'm still waiting for an apology call from WearMoi management, and not just from the young woman on the hotline, who had nothing to do with it. Thanks in advance.
Acheteur Vérifié
purchased on 28/11/2022
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1
/5
★☆☆☆☆
Never received the package.
Verified Buyer
purchased on 24/11/2022
Answer from Wear Moi
Dear customer,
Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. The customer service will contact you. We are sorry for the inconvenience. We will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. The customer service will contact you. We are sorry for the inconvenience. We will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
1
/5
★☆☆☆☆
I’m very disappointed because I ordered a black leotard that was available at the time of order, so paid for it. After a month I was emailed that the item was out of stock and discountinued. So waiting more than a month for delivery is already not a good service and being told that wasn’t available after a month is even worst! I have recently saw online the leotard through a different seller but full price and only few available - they didn’t had it before!!!
Quality of items is really good but very disappointed with service and communication
Thank you
Kind Regards
Verified Buyer
purchased on 13/10/2022
Answer from Wear Moi
Dear customer,
Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. The orders are prepared and shipped at the latest availability date indicated on your order confirmation. When an outlet item is out of stock, we inform you when preparing the parcel. Your opinion is important to us, our team will use your feedback about shipping to improve the quality of our service. We will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. The orders are prepared and shipped at the latest availability date indicated on your order confirmation. When an outlet item is out of stock, we inform you when preparing the parcel. Your opinion is important to us, our team will use your feedback about shipping to improve the quality of our service. We will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
1
/5
★☆☆☆☆
I never got my order
Verified Buyer
purchased on 16/08/2022
Answer from Wear Moi
Dear customer,
Thank you for sharing your feedback. We regret that you were not 100% satisfied with your experience. The customer service confirms that they are already in contact with you and that a claim has been done to Colissimo to locate your package. The customer service will inform you of the results and the possible options. Your opinion is important to us, our team will use your feedback about shipping to improve the quality of our service. We are sorry for the inconvenience and we will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
Thank you for sharing your feedback. We regret that you were not 100% satisfied with your experience. The customer service confirms that they are already in contact with you and that a claim has been done to Colissimo to locate your package. The customer service will inform you of the results and the possible options. Your opinion is important to us, our team will use your feedback about shipping to improve the quality of our service. We are sorry for the inconvenience and we will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
1
/5
★☆☆☆☆
Sizing is so far off. Shameful.
Verified Buyer
purchased on 01/09/2022
Answer from Wear Moi
Dear customer,
Thank you for taking the time to write to us about your order. We are sorry we did not fulfill your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. Our size chart is accessible on each product page and will help you choose the size that fits you best. We are taking note of your comments regarding the sizing of our ELINE. Please accept our sincere apologies for the inconvenience caused.
Sincerely, the Wear Moi team.
Thank you for taking the time to write to us about your order. We are sorry we did not fulfill your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. Our size chart is accessible on each product page and will help you choose the size that fits you best. We are taking note of your comments regarding the sizing of our ELINE. Please accept our sincere apologies for the inconvenience caused.
Sincerely, the Wear Moi team.
1
/5
★☆☆☆☆
Terrible. I haven’t reviewed anything! Ordered over a month ago! Two weeks ago I got a notice stating a shipping label had been printed and PART of my order was on its way… never came, when I track that shipping label it is still stating that it was created and hasn’t left facility… don’t think I’ll order from them again. Now I need to track down an actual human to get a refund but I can’t get anyone on the phone!
Verified Buyer
purchased on 22/09/2022
Answer from Wear Moi
Dear Customer,
Thank you to send us your comments. We have responded well to your various feedback. Customer service has already contacted you by email to provide you with solutions to your questions. We are sorry for the inconvenience caused and we will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
Thank you to send us your comments. We have responded well to your various feedback. Customer service has already contacted you by email to provide you with solutions to your questions. We are sorry for the inconvenience caused and we will do our best to serve you better in the future.
Sincerely, the Wear Moi team.
1
/5
★☆☆☆☆
First of all, I cannot evaluate something that I did not receive, the order was forgotten or lost, the amount paid was not returned, as a result... it cannot be an evaluation on the subject
Verified Buyer
purchased on 07/09/2022
Answer from Wear Moi
Dear Customer,
Thank you for taking the time to write to us about your order. We are sorry that we did not meet your expectations.
Once the parcels have been delivered to our carrier, we are together subject to hazards beyond our control. These are exceptional, please accept our most sincere apologies for the inconvenience caused. We hope to regain your trust in a future order. We will do our best to serve you better.
For the refund, the customer service will contact you by e-mail because it was made the day you requested it.
Sincerely, the Wear Moi team.
Thank you for taking the time to write to us about your order. We are sorry that we did not meet your expectations.
Once the parcels have been delivered to our carrier, we are together subject to hazards beyond our control. These are exceptional, please accept our most sincere apologies for the inconvenience caused. We hope to regain your trust in a future order. We will do our best to serve you better.
For the refund, the customer service will contact you by e-mail because it was made the day you requested it.
Sincerely, the Wear Moi team.
1
/5
★☆☆☆☆
I haven't received the conrad t-shirt yet.
Acheteur Vérifié
purchased on 14/09/2022
Translated review
Answer from Wear Moi
Dear Customer, Thank you for taking the time to write to us about your order. We regret that you were not 100% satisfied with your experience. Your opinion is important to us, our team will use your feedback regarding shipping to improve the quality of our service. Our customer service has informed you that the shipment of your order has been postponed to 28/10. However, your order is currently being prepared. We apologize for this inconvenience. We will do our best to provide you with greater satisfaction in the future. Sincerely, the Wear Moi team.
1
/5
★☆☆☆☆
The shipment never arrived
Verified Buyer
purchased on 27/07/2022
Answer from Wear Moi
Dear customer, Your opinion is important to us, thank you for taking the time to share your review. We are sorry your experience was not what you expected. Our transporter informs us that your package has been returned to us. As soon as we receive the package, our customer service will contact you to confirm if you want an exchange or refund. Please accept our sincere apologies for the inconvenience caused. Sincerely, the Wear Moi team.
1
/5
★☆☆☆☆
I placed my order of one leotard and one skirt that my daughter needed for summer intensive. When placing my order the ship date was in early June. After placing the order the confirmation date had changed and it had a ship date of July 18, but that wasn't even honored. The items arrived around July 29 (summer intensive was over). I was excited about the promotion with the order of a a free Black Large dance bag (Product DIV95) but instead we only received a tiny cheap swag bag with the wear moi label like you get for free shopping at a dance store.
Verified Buyer
purchased on 01/06/2022
Answer from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. We are sorry we did not fulfill your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. We are taking your feedback about shipping in consideration. Please accept our sincere apologies for the inconvenience caused. Our marketing team will contact you shortly about the mistake with the DIV95 bag. Sincerely, the Wear Moi team.
1
/5
★☆☆☆☆
Terrible never again. Go absolutely anywhere else. Patronising ignorant support.
Verified Buyer
purchased on 09/07/2022
Answer from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. Could you tell us more about your experience? How can we improve to satisfy you better? We would like to have your feedback to improve the quality of our service. In the meantime, please note that we are here to help you in any way possible. Feel free to contact us by e-mail at [email protected] . Sincerely, the Wear Moi team.
1
/5
★☆☆☆☆
One month on and still hoping to receive my order. Disgusting.
Verified Buyer
purchased on 23/06/2022
Answer from Wear Moi
Dear customer, Thank you for taking the time to write to us about your order. We are sorry we did not fulfill your expectations. Wear Moi is always looking for ways to improve, so your opinion is important to us. We are taking your feedback about shipping in consideration. Please accept our sincere apologies for the inconvenience caused. Sincerely, the Wear Moi team.
1
/5
★☆☆☆☆
Unfortunately the order was incomplete. After a couple of months from the order date I recived only 1 item of the 2 I ordered (the skirt but not the leotard). Now I’m leaving and I hope the customer service will help me sending it to my new address, since I need it in maximum a couple of week. I didn’t expect so many problems.
Verified Buyer
purchased on 29/04/2022
Answer from Wear Moi
Dear customer, Your opinion is important to us, thank you for taking the time to share your review. We are sorry your experience was not what you expected. Our customer service will contact you shortly to confirm your new address, and your estimate delivery date. Please accept our sincere apologies for the inconvenience caused. Sincerely, the Wear Moi team.
1
/5
★☆☆☆☆
I STILL have NOT received this white ballet sweater and am waiting to hear a status update!
Verified Buyer
purchased on 15/02/2022
Answer from Wear Moi
Dear customer, Thank you for taking the time to share your review. We are sorry your experience was not up to your expectations. Our standard delivery time is estimated between 3 and 4 weeks. In addition, your order confirmation email indicates a delivery date. When the package was shipped, you should have received an email (to the address we have on file) with the tracking number. Our customer service will contact you shortly to confirm all of the above. We apologize once again for the inconvenience caused. Sincerely, the Wear Moi team.