/10
★★★★★
based on 529 reviews published
★★★★★
based on 529 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
My product arrived broken in Two
Josette S.
purchased on 07/02/2025
Translated review
Answer from www.essence-box.fr
We are sorry that your product arrived broken. We have tried to contact you to send you another product.
Next time, please contact us as soon as you receive the parcel so that we can replace it immediately ☺️
Next time, please contact us as soon as you receive the parcel so that we can replace it immediately ☺️
3
/5
★★★☆☆
Too bad, I received my parcel with a bag of tulsi with a hole in one side. Thank you for the gift. Otherwise perfect
Valerie B.
purchased on 14/01/2025
Translated review
Answer from www.essence-box.fr
We are sorry Valérie that there was a problem with the parcel. Please do not hesitate to contact us directly by email or telephone if there is a problem.
For your next order, leave us a little message and we will offer you a package of Tulsi as compensation ☺️. See you soon 💚
For your next order, leave us a little message and we will offer you a package of Tulsi as compensation ☺️. See you soon 💚
3
/5
★★★☆☆
I am delighted by the speed of your shipment, however, the deodorant was damaged inside the package 🥴and its packaging too Perhaps you could make a small commercial gesture regarding this inconvenience. Best regards,
Carole L.
purchased on 31/10/2024
Translated review
Answer from www.essence-box.fr
Hello Carole,
Thank you for your feedback. Indeed, you have chosen an "imperfect" deodorant in the "bons plans" category, as indicated on our imperfect products, the packaging as well as the product may be slightly damaged hence the 15% discount on your purchase. Please do not hesitate to come back to us via the contact form or by telephone if you wish to discuss the matter.
Thank you for your feedback. Indeed, you have chosen an "imperfect" deodorant in the "bons plans" category, as indicated on our imperfect products, the packaging as well as the product may be slightly damaged hence the 15% discount on your purchase. Please do not hesitate to come back to us via the contact form or by telephone if you wish to discuss the matter.
2
/5
★★☆☆☆
The parcel was not sent to the address indicated when the order was placed.
Virginie R.
purchased on 03/09/2023
Translated review
Answer from www.essence-box.fr
We apologize for the delay in delivery. We monitor each delivery and do our utmost to ensure that it goes as smoothly as possible, but sometimes Mondial Relay's 24/24h lockers are full and the parcel is redirected to the nearest collection point. As seen over the phone, please don't hesitate to contact us by phone so that we can do what's necessary if this happens again. See you soon 💚
3
/5
★★★☆☆
I actually received my package after 12 days of waiting. But unfortunately the two bamboo charcoals I ordered arrived broken.
Nathalie D.
purchased on 31/01/2023
Translated review
Answer from www.essence-box.fr
Oh no, sorry to hear that your package arrived damaged 🙁, our apologies for that Nathalie. Indeed, we had noticed that your package was out of time and had contacted you by email. Not having a number to reach you, Cindy and I are coming back to you by email in order to make the necessary as soon as possible.
2
/5
★★☆☆☆
Already no longer functional Product too fragile for the required use Very disappointed
Florinda T.
purchased on 17/01/2023
Translated review
Answer from www.essence-box.fr
Sorry to hear that Florinda, we will get in touch with you very quickly to see what is going on.
3
/5
★★★☆☆
The expected result was not verified. the linen remained grey and did not recover its color.
Alexandra N.
purchased on 27/12/2022
Translated review
Answer from www.essence-box.fr
Sorry that you were not satisfied with this product Alexandra. We will get in touch with you to see what happened. 💚