/10
★★★★★
based on 1364 published reviews
★★★★★
based on 1364 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Delivery not worth 90, after 2 days of delay and a passage of the deliveryman without the parcel inside the truck, I had to go to seek the bicycle with the depot not to await a delivery which would not come because "the parcel is too large for the van". The bicycle is absolutely not regulated well, the derailleur and the brakes are to be regulated, too bad when one passes by a store which is supposed to do it! Apart from that my Specialized diverge is with the top, once regulated of course.
Mathis R.
purchased on 09/06/2023
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Answer from
ZEROG Chamonix
Thank you for your Mathis, and sorry for the problem with the transport of the bike, it's a shame you didn't tell us so that we could solve the problem with Chronopost. In any case we are at your disposal if you want to talk to us directly. Bonne route, Henrique
3/5
★★★☆☆
I paid French vat and Swiss vat. On other sites, the French vat is deducted. Too bad
Acheteur Vérifié
purchased on 15/01/2023
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2/5
★★☆☆☆
The wrong saddle was almost delivered, if I hadn't checked the order form. On the other hand, the customer contact with chamonix was good, they were able to correct the order. Colissimo, nil, they delivered the next evening when they were supposed to deliver the day before, a day off for nothing, who pays?
Acheteur Vérifié
purchased on 20/12/2022
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Answer from
ZEROG Chamonix
Hello Patrick, Thank you for your review, but I don't understand why you give us a rating of 2 out of 5. You ordered the saddle size 155 and we were able to exchange it for the 143 you wanted, the same day you ordered. You ordered on 20/12/2022 at 10:19, the package left the same day at 11:50 and delivered on 22/12/2022 or 48 hours after your order, well within the time promised on our site and by colissimo. So I do not understand your comment if we and colissimo have done everything within the time announced, and we have corrected the error made when ordering? Please reconsider your rating. Sincerely, Henrique
3/5
★★★☆☆
Difficulty navigating and finding products
Acheteur Vérifié
purchased on 17/05/2022
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3/5
★★★☆☆
Very good reception despite very expensive shipping costs. I couldn't find this product anywhere else, so that's why I fell for it.
Acheteur Vérifié
purchased on 04/03/2022
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3/5
★★★☆☆
Very light packaging for a snowboard (1 layer cardboard??) and appearance defect on the board. Good recovery on the after-sales side, but a pity for the 1st printing, the admin. and the time wasted.
Acheteur Vérifié
purchased on 07/02/2022
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3/5
★★★☆☆
Disappointed by the product the quality is forgotten
Acheteur Vérifié
purchased on 03/02/2022
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3/5
★★★☆☆
Shipment, fast, well packed, nothing to complain about, on the other hand the preparation of the bike needs to be greatly improved, for example my 12v Schimano derailleur needed to be completely adjusted, fortunately I know the different points to adjust, which is not the case for everyone, I was able to make it perfectly operational, the same for the fork and shock absorber, we're talking about a 7000 turbo levo, these procedures deserve your full attention Cordially
Acheteur Vérifié
purchased on 06/07/2021
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3/5
★★★☆☆
Nothing to complain about in terms of responsiveness and the quality of the packaging... The rating of 3/5 is linked to the fact that I forgot the pedals on the bike I bought... I've tried to contact online help, but to no avail so far.
Acheteur Vérifié
purchased on 02/07/2021
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3/5
★★★☆☆
The site is very good and the delivery fast. It's always very, very unpleasant to have to pay the customs fees. In this case 22.-. It would be ideal for me to know how much these charges will be so that I can decide on the delivery address (Switzerland or France).
Acheteur Vérifié
purchased on 01/05/2021
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3/5
★★★☆☆
Received quickly in Spe packaging and responsive customer service. But the bike was delivered with a brake leak and they agreed to take care of the repair, but it took a month of waiting in Paris to get it repaired. Insufficient quality control? Because the leak appeared after 250m metres of riding.
Acheteur Vérifié
purchased on 26/02/2021
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3/5
★★★☆☆
Fast ordering and delivery.
Acheteur Vérifié
purchased on 25/01/2021
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3/5
★★★☆☆
Jacket bought online on sale. Shipped quickly but rubbed in several places on receipt. Responsive customer service but no commercial gesture offered.
Acheteur Vérifié
purchased on 30/01/2021
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3/5
★★★☆☆
I liked the fact that they answered the phone when I called to inquire, just as they called me when I wrote an email to complain or to reinsegnement" The subject is that I sent the bindings (in a purchase of 900) without the box. On the phone I said I didn't want to waste cardboard, but talking to other people we all agree that it's all very cool, apart from making me buy a pack so I can have the bindings (the pack doesn't have a price reduction either) and send the bindings without the box. I have to keep them because at this price I'd better not damage them.
Acheteur Vérifié
purchased on 22/01/2021
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3/5
★★★☆☆
Fast delivery, but the shop only put one of my two bindings in the box, so the second arrived the day after.
Acheteur Vérifié
purchased on 03/12/2020
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3/5
★★★☆☆
I chose this site because of the promotions on the Picture brand. Despite an error on the available stock of the product I had bought online, I was called back very quickly to propose an alternative to my order. After exchanging SMS with the store, I was delivered quickly and was satisfied with the products delivered.
Acheteur Vérifié
purchased on 18/12/2020
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3/5
★★★☆☆
The wrong size was ordered
Acheteur Vérifié
purchased on 30/11/2020
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3/5
★★★☆☆
Delivery in Switzerland. I had to pay a fee at the reception. This has not happened to me with other mountain article sites.
Acheteur Vérifié
purchased on 25/10/2020
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3/5
★★★☆☆
Fast, but I would have liked to receive the screws for the tesla bracket...
Acheteur Vérifié
purchased on 18/04/2020
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3/5
★★★☆☆
Difficulties ordering via the site Items listed as available when not Delivery efficiency guaranteed
Acheteur Vérifié
purchased on 29/01/2020
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3/5
★★★☆☆
Lack of personalized advice via web order
Acheteur Vérifié
purchased on 16/01/2020
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3/5
★★★☆☆
Correct experience but I would have liked it to have been stipulated that the model ordered was an exhibition model.
Acheteur Vérifié
purchased on 19/12/2019
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3/5
★★★☆☆
The bike was sent quickly but a gear protection cover was missing. After several email exchanges promising to send me a spare part, I've had no response to my latest reminders...not encouraging when after-sales service is needed...
Acheteur Vérifié
purchased on 03/09/2019
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3/5
★★★☆☆
Board arrived on time, but with a nice cut on it. personally, if it doesn't change the quality of the board, I don't care. as for the rest, I'm testing it this afternoon.
Acheteur Vérifié
purchased on 30/11/2019
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3/5
★★★☆☆
Fast delivery but very light packaging. Cardboard very damaged and small chip on the nose of the board (no protection).
Acheteur Vérifié
purchased on 09/11/2019
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3/5
★★★☆☆
I ordered the product with a 2 days delay and after 6 days no parcel but I hope that the product will be at its best.
Acheteur Vérifié
purchased on 04/10/2019
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3/5
★★★☆☆
Price sold out but identical for several months
Acheteur Vérifié
purchased on 30/07/2019
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2/5
★★☆☆☆
Creation of a difficult email account invalidated by creation of an account via social networks
Acheteur Vérifié
purchased on 08/05/2019
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Answer from
ZEROG Chamonix
Hello Céline, sorry for the problems encountered when placing your order. On the other hand, your order was dispatched on time and delivered as advertised, so we don't understand why you're giving a poor rating if the service was provided as advertised. Please reconsider your rating if you're satisfied with the ordering and delivery service. Sincerely, Henrique
3/5
★★★☆☆
Very happy with my Zero G order and the way it was handled by the store. Perhaps the website should offer more international delivery options, as I live in Switzerland and am still waiting for delivery a week after placing my order.... I think there should be an alternative to Collisimo for delivery to Switzerland...
Acheteur Vérifié
purchased on 08/04/2019
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Answer from
ZEROG Chamonix
Hello Nicolas, Thank you for your opinion, unfortunately the delivery time does not depend on Colissimo but on the Swiss customs who control the customs clearance of the parcel. And if customs want to block the parcel for no reason, they can do so, unfortunately. I'd also like to point out that we offer Express delivery by Chronopost, in 1 day for Switzerland, but customs clearance still depends on the Swiss customs service, so delays can also happen. Thanks and see you soon, Zero G
3/5
★★★☆☆
The product I had bought was no longer in stock. I was offered another article, I agreed but they hadn't seen my e-mail. This cost me a week to complete my order. On the other hand, the product was delivered without any problem and as described.
Acheteur Vérifié
purchased on 01/04/2019
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Answer from
ZEROG Chamonix
Hello Guillaume, Thank you for your review, and sorry again for the delay in delivery. See you soon, Zero G