/10
★★★★★
based on 10590 published reviews
★★★★★
based on 10590 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I have not received my parcel. I've waited 3 weeks and the coli hasn't arrived yet! What can I do?
Stefan M.
purchased on 21/05/2024
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1/5
★☆☆☆☆
The cones on either side of the trap do not hold in place. The product is therefore useless as it doesn't work.
Matthieu G.
purchased on 23/05/2024
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1/5
★☆☆☆☆
Very bad experience. Order delivered more than a week late, I ask for a refund, the service tells me they are doing the necessary...... Delivery made anyway. A company that does what it wants and doesn't give a damn about its customers. To be avoided
Fabien S.
purchased on 12/05/2024
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1/5
★☆☆☆☆
Product did not work
Ozanne A.
purchased on 19/05/2024
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1/5
★☆☆☆☆
2 emails sent for delay. No response. It's not serious or professional
Bruno R.
purchased on 24/04/2024
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1/5
★☆☆☆☆
The device ordered did not work. I sent it back
Jean-françois D.
purchased on 12/05/2024
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1/5
★☆☆☆☆
Not satisfied sent expired products and only partial refund
Manuel M.
purchased on 05/05/2024
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1/5
★☆☆☆☆
The transport company delivered my parcel 8km from the location I had chosen, in my village. As I didn't have a car, I had to hitchhike. This is not normal
Fabrice A.
purchased on 29/04/2024
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1/5
★☆☆☆☆
I received a defective product and I'm still waiting for them to take the trouble to answer my emails so that they can offer me a replacement or a refund Of course, once the sale was made, they disappeared I am very unhappy with their behavior, and I will continue to try to contact them
Jose S.
purchased on 12/04/2024
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1/5
★☆☆☆☆
Some of the goods received had expired. Several pictures were sent to the support on request, to which there was no response. I will not be ordering from them again!
Nils J.
purchased on 24/03/2024
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1/5
★☆☆☆☆
Big problem i paid2 to be delivered to my home but the DPD company delivered my parcel to a relay !!!!
Marc B.
purchased on 27/03/2024
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1/5
★☆☆☆☆
Package received damaged
Christian B.
purchased on 22/02/2024
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1/5
★☆☆☆☆
Following a request for an accelerated order for which I paid a higher price, I only received the parcel 4 days after the planned date, very disappointed.
Romain D.
purchased on 17/01/2024
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1/5
★☆☆☆☆
Delivery too expensive broken parcel
Jean Paul M.
purchased on 18/12/2023
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1/5
★☆☆☆☆
I have the impression that the bulb has already been used, I'm disappointed...
Hurrle M.
purchased on 08/11/2023
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1/5
★☆☆☆☆
Mal equivocaron mi dirección y tuve q pagar 2 veces más lo que costaba el envío a España. No compraré más
Raquel R.
purchased on 10/07/2023
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1/5
★☆☆☆☆
I ordered an eheim 350 uv filter and received the 500, which is too much for my 150-litre aquarium, not to mention that the pipe diameters are not the same.
Sebastien T.
purchased on 17/07/2023
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Answer from
Zoanthus.fr
Hello, Thank you for your message. We are aware of the problem when we opened your parcel, we apologize for the inconvenience. Please contact us at [email protected] so that a replacement can be made as soon as possible. Sincerely, Customer Service.
1/5
★☆☆☆☆
Very good site very serious speed of shipment I highly recommend
Serge A.
purchased on 03/07/2023
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Answer from
Zoanthus.fr
Hello, Thank you for taking the time to leave us a positive review. However, your rating is 1 star out of 5. Could this be a mistake? Would you like to change it so as not to lower our overall rating? Thank you in advance, Sincerely, Customer Service.
1/5
★☆☆☆☆
Paypal payment fees applied. Never seen before on eCommerce purchases! Very bad information on the site which did not show these fees.
Bernard D.
purchased on 12/04/2023
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1/5
★☆☆☆☆
Too disappointed with my 2 roots I will not order again
Mickaël B.
purchased on 22/03/2023
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Answer from
Zoanthus.fr
Hello, We are sorry that the roots we received are not to your liking. You have 14 days to return them for a refund. Sincerely, Customer service.
1/5
★☆☆☆☆
Very disappointed
Laurent C.
purchased on 16/10/2022
Translated review
Answer from
Zoanthus.fr
Hello Mr Chapelle, Can you tell us more about the reason for your disappointment? Your order was delivered within 24h to the selected relay point. Thank you, Sincerely, Mr Coron
1/5
★☆☆☆☆
Site to be avoided, deplorable communication from " customer service " . There's no shortage of serious aquarium websites that respect their customers, which is not the case with this one.
Jean-sébastien C.
purchased on 22/09/2022
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Answer from
Zoanthus.fr
Hello, Your review has been removed because it does not reflect reality and is abusive by saying that we are dishonest people. As a reminder, your review: Last order on this site. To be avoided in favor of other sites that are much more organized and honest in their customer relations. Our reply: Here's a totally unjustified review in bad faith. You ordered an EHEIM - AquaCorner 60, we delivered the right article, but after reception, you tell us that it was the EHEIM - AQUA 60 that you ordered. Well no, I'm sorry but it's a mistake on your part, and these two items are different and not at the same price. There was no error in delivery, organization or honesty on our part. When will you admit that you made a mistake with your order? Sincerely, Clément
1/5
★☆☆☆☆
I'm still waiting for the return and refund policy.
Thierry V.
purchased on 21/09/2022
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Answer from
Zoanthus.fr
Hello, We replied to your email on Tuesday at 10:51 am, 10 days after receiving it. Have you checked your spam or junk mail folder? I've just sent you the return conditions again. Having resolved your request quickly, can you please revise your note upwards? Thank you, Sincerely, Clément
1/5
★☆☆☆☆
Urgent order with delivery in 24h, but the site does not indicate that they are on vacation, except by automatic response when a request for explanation is made. unacceptable .
Acheteur Vérifié
purchased on 04/08/2022
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Answer from
Zoanthus.fr
Hello, Contrary to what you say, it was clearly indicated on the site that we were on vacation. In three places, at the top of each page, at the top of the shopping cart and when selecting the delivery offer thanks to a red banner. I'm sorry you didn't see it. Sincerely, Clément
1/5
★☆☆☆☆
Fast delivery Too bad one of the products is very defective!
Acheteur Vérifié
purchased on 27/03/2022
Translated review
1/5
★☆☆☆☆
Changed the delivery method even though I'm handicapped, which cost me a return trip in a cab - not at all professional.
Acheteur Vérifié
purchased on 05/03/2022
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1/5
★☆☆☆☆
The bucket was completely ripped open the salt I recovered from the packaging
Acheteur Vérifié
purchased on 09/01/2022
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1/5
★☆☆☆☆
Unfortunately, after purchasing a UV sterilizer, it stopped working after 6 hours.... I'm waiting for customer service to get back to me...
Acheteur Vérifié
purchased on 12/11/2021
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1/5
★☆☆☆☆
Don't soccer against green water
Acheteur Vérifié
purchased on 07/10/2021
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1/5
★☆☆☆☆
Bucket of salt received ripped open
Acheteur Vérifié
purchased on 29/09/2021
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1/5
★☆☆☆☆
Order received does not correspond to the visual of the site! I hope a commercial gesture will be made!
Acheteur Vérifié
purchased on 27/07/2021
Translated review
1/5
★☆☆☆☆
Received two boxes with 3 B ampoules and two A ampoules, whereas the instructions mention the opposite. The treatment for day 7 is problematic as the 3rd A ampoule is missing. I sent an email but got no reply. Disappointed
Acheteur Vérifié
purchased on 21/06/2021
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Answer from
Zoanthus.fr
Hello, I'm aware of the problem when I received your order, I apologize. I've checked our mailbox, but I can't find the bulbs. Could you please send us photos of the bulbs you received? Thank you in advance, Sincerely;
1/5
★☆☆☆☆
No efficiency
Acheteur Vérifié
purchased on 02/06/2021
Translated review
1/5
★☆☆☆☆
Prices are pretty good, as is product availability. HOWEVER, the after-sales service is completely out of order. I sent a product to the after-sales service more than 4 months ago and have not heard from it... Despite several emails and phone calls, no one has replied. Especially the shipping costs of SAV and charged to the customer. In short, it's a real shame.... I'm still waiting for my after-sales product......
Acheteur Vérifié
purchased on 10/05/2021
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1/5
★☆☆☆☆
Lousy! I ordered twice and both times there were problems. The second time, I did not receive my order and total refusal for a new shipment or a refund.
Acheteur Vérifié
purchased on 28/04/2021
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Answer from
Zoanthus.fr
Hello, please contact our customer service to answer your request. Thank you and have a nice day.
1/5
★☆☆☆☆
It's very easy to search for a product on the site, with intuitive navigation. Fast delivery, with information communicated in real time right through to collection at the relay point.
Acheteur Vérifié
purchased on 08/05/2021
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Answer from
Zoanthus.fr
Hello, Thank you for your comment. Unless we are mistaken, your comment seems positive and does not correspond to the rating left (1 star out of 5). Is this a mistake? Thank you and we look forward to seeing you again at Zoanthus.
1/5
★☆☆☆☆
Shipping problem dependent on site, responded once package delivered. Very disappointed.
Acheteur Vérifié
purchased on 19/04/2021
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1/5
★☆☆☆☆
Hello I received an open box where the spoon was missing, so it was unusable and I couldn't reach the customer service. Very disappointed.
Acheteur Vérifié
purchased on 26/02/2021
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Answer from
Zoanthus.fr
Hello, I'm really sorry that you are missing a spoon in a salifert test box, but we are not aware of this as we don't have an email from you, in which case, we could have dealt with the soap.
Best regards, Clément
Best regards, Clément
1/5
★☆☆☆☆
Not at all satisfied, the order arrived more than 3 weeks after the order because the package was damaged.
Once I received my order I opened the parcel and one of my buckets was broken and magnesium was spilled in the bottom of the box...
Acheteur Vérifié
purchased on 17/02/2021
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1/5
★☆☆☆☆
The cuprisorb arrived with the lid already open. I'm not happy to receive products that look like they're not new. My request for an explanation didn't convince me and the person in charge wouldn't listen. I can return the product for a refund, but at my own expense.
What's more, the activated carbon arrived in a bucket without a label and without any explanation or instructions on how to use it, which is impractical and forbidden in France (I subsequently received explanations by e-mail). In short, I'm not satisfied with this order.
Acheteur Vérifié
purchased on 14/02/2021
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1/5
★☆☆☆☆
I am very dissatisfied with one of the products I bought because it doesn't work. I filed a complaint with zoanhus the same day it was delivered and in use - it's been 3 days and still no news 🙁
Acheteur Vérifié
purchased on 14/02/2021
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1/5
★☆☆☆☆
On my last order, I'm missing one product out of the four I ordered. I've written to zoanthus twice now and still no reply. I'm a bit surprised, knowing that they're quite reactive.
Acheteur Vérifié
purchased on 06/02/2021
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1/5
★☆☆☆☆
Lack of product details. In addition, the instructions for use are in English. Not all aquarists are experts.
Acheteur Vérifié
purchased on 11/01/2021
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1/5
★☆☆☆☆
I am not happy at all with the delivery company (DPD). I'm sorry to give you this rating when the parcel was very well packed and the product is very good too.
Acheteur Vérifié
purchased on 26/01/2021
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1/5
★☆☆☆☆
A very large order arrived with very poor internal packaging, broken glass product, live sand that leaked during transport, etc. The person in charge got back to me very quickly, informing me that I would have to wait 24 hours before potentially finding a solution. For the past 15 DAYS, I have not heard from him, either by e-mail or on the phone. Order cashed, but after-sales service is non-existent as I write.
Acheteur Vérifié
purchased on 06/12/2020
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1/5
★☆☆☆☆
Bad
Acheteur Vérifié
purchased on 02/11/2020
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1/5
★☆☆☆☆
Repeated worries. No longer responds to emails as soon as there is a problem. Sends incomplete material and plays dead.
Acheteur Vérifié
purchased on 11/12/2020
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Answer from
Zoanthus.fr
Hello, Thank you for your feedback. We do not send incomplete equipment. The boxes are made at the manufacturer's factory and are not opened before shipment. Missing items may remain, even if they are extremely rare.
Our after-sales service processed your request within 5 days by email. I'm sorry if this delay didn't suit you, we had a lot to do at the beginning of December.
Thank you for your understanding.
Sincerely, Clément
Our after-sales service processed your request within 5 days by email. I'm sorry if this delay didn't suit you, we had a lot to do at the beginning of December.
Thank you for your understanding.
Sincerely, Clément
1/5
★☆☆☆☆
Too long a delay for a missing item
Acheteur Vérifié
purchased on 28/10/2020
Translated review
1/5
★☆☆☆☆
Bonsoir j'ai reçu mon seaux de sel , mais vu que j'avais un besoin urgent je l'ai accepté , de plus le livreur était incapable de noter sur son ordi colis refusé il ne savait pas s'servir , je vous ai envoyé des photos , alors j'attends un geste , merci
Acheteur Vérifié
purchased on 18/11/2020
Translated review
1/5
★☆☆☆☆
Very poorly packaged parcel: a simple bubble wrap to pack a 10 kg bucket: as a result, the bucket arrived ripped open, which is not surprising when you know how delicate carriers are. No communication following my request for a refund or exchange. Not even a "no" not an excuse nothing it is a lack of respect for the customers. Lamentable to flee.
Acheteur Vérifié
purchased on 10/10/2020
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Answer from
Zoanthus.fr
Hello, Thank you for your message.
I'm sorry to hear that you received a damaged bucket of salt. We take great care in packing the buckets of salt and despite your comment, the superimposition of several layers of bubble wrap is very effective, we have very few breakages. Unfortunately, there is no such thing as zero risk.
Also, you say that you haven't had a reply from our after-sales service, but we did reply on Tuesday 13/10 at 6.07pm. Please check your SPAM. We'll be in touch.
Sincerely, Clément
I'm sorry to hear that you received a damaged bucket of salt. We take great care in packing the buckets of salt and despite your comment, the superimposition of several layers of bubble wrap is very effective, we have very few breakages. Unfortunately, there is no such thing as zero risk.
Also, you say that you haven't had a reply from our after-sales service, but we did reply on Tuesday 13/10 at 6.07pm. Please check your SPAM. We'll be in touch.
Sincerely, Clément
1/5
★☆☆☆☆
Change carrier because you tell me that has been delivered to the relay point but nothing delivered how do you do?
Acheteur Vérifié
purchased on 04/09/2020
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Answer from
Zoanthus.fr
Hello, Thank you for your message, there was indeed a computer error on your tracking, the package is still on its way and will be delivered very soon. Thank you for your patience and understanding.
Thank you for your patience and understanding. Sincerely, Clément
Thank you for your patience and understanding. Sincerely, Clément
1/5
★☆☆☆☆
No insulting, unpleasant characters
Acheteur Vérifié
purchased on 16/07/2020
Translated review
Answer from
Zoanthus.fr
Bonjour Monsieur Barbereau, SAV inexistant: your parcel was delivered, admittedly late, but you wrote to us several times a day by email and by private message on my personal Facebook, and I always replied, even though I notified you that I was on vacation, my only week of the year. So after 10 days of contact, I consider this to be rudeness on your part.
Next, you don't want to sign the delivery note with the DPD driver, for what reason, I don't know, maybe because the driver doesn't wear gloves, as you suggested, or maybe you just don't like him. In short, the signature and the reservations are obligatory to make the transport insurance work, in spite of everything, I proposed a replacement of the whole order at our expense for the pierced balling bags. I don't think the after-sales service is that bad at Zoanthus. How many after-sales services get back to you even though the company is closed for annual vacations? To conclude, I've always had problems with you, nothing ever goes right, the DPD agency doesn't want to come to you either because you're constantly making trouble for them (a very difficult customer, you told me, in this sector).
For all these reasons, I'm going to ask you not to order from us any more, as this will save you and us a lot of trouble.
Thank you for your understanding.
Mr Coron Clément Manager of Zoanthus
Next, you don't want to sign the delivery note with the DPD driver, for what reason, I don't know, maybe because the driver doesn't wear gloves, as you suggested, or maybe you just don't like him. In short, the signature and the reservations are obligatory to make the transport insurance work, in spite of everything, I proposed a replacement of the whole order at our expense for the pierced balling bags. I don't think the after-sales service is that bad at Zoanthus. How many after-sales services get back to you even though the company is closed for annual vacations? To conclude, I've always had problems with you, nothing ever goes right, the DPD agency doesn't want to come to you either because you're constantly making trouble for them (a very difficult customer, you told me, in this sector).
For all these reasons, I'm going to ask you not to order from us any more, as this will save you and us a lot of trouble.
Thank you for your understanding.
Mr Coron Clément Manager of Zoanthus
1/5
★☆☆☆☆
I received the broken bulbs half empty.
Acheteur Vérifié
purchased on 27/06/2020
Translated review
1/5
★☆☆☆☆
There's just one thing I'd like to complain about, but it's important: when a customer takes the trouble to send you a message asking whether or not their recently purchased GH test (tetra test case) is working normally, the least you can do is reply. Several months later, I now know that no, it wasn't working normally, but had expired. End result: I lost several of my shrimps because they were kept in water that didn't meet their needs, naively thinking that the test was working and naively thinking that I'd get an answer from yet another commercial site that only thinks about profits, sells out-of-date products and doesn't bother to answer its customers. I hold you directly responsible for the death of my animals. In short, Zoanthus, a nice logo, and a nice zero score.
Acheteur Vérifié
purchased on 09/02/2020
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1/5
★☆☆☆☆
It was probably the first and last time I ordered on this site. I received the parcel in a terrible state, the ring of the stirring pump was broken and I had to glue it in place. The shipment was particularly long, perhaps because of the health crisis.
If the zoanthus team wants photos of the parcel, they can contact me by e-mail.
Obviously not as a courtesy, but if they're really interested in their customer's opinion.
Sincerely
Acheteur Vérifié
purchased on 01/05/2020
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1/5
★☆☆☆☆
Very disappointed with the service! Noisy pump returned to service at my expense, pump still as noisy! Salesman unreachable, doesn't answer the phone and has to send several emails to get an answer 15 days later!
Acheteur Vérifié
purchased on 18/04/2020
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1/5
★☆☆☆☆
I did not receive the tunze care magnet strong on delivery. A second, separate delivery?
Acheteur Vérifié
purchased on 26/02/2020
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Answer from
Zoanthus.fr
Hello, the product you are quoting has been the subject of another shipment. The product is already in transit for you and will normally be delivered tomorrow (Monday): https://www.laposte.fr/outils/suivre-vos-envois?code=6A17254452233 In view of this information, could you please revise your 1-star rating, which is detrimental to the image of Zoanthus? Thank you for your understanding.
Sincerely, Clément
Sincerely, Clément
1/5
★☆☆☆☆
The parcel arrived damaged. The salt bucket was completely burst. Fortunately the salt is protected by a plastic bag. But you are not responsible. Thank you to the carrier. The rest of the parcel is in perfect condition. Sorry for the negative note but fortunately I still had a bucket to store the salt. Ps thank you for the magnet ... but there were no stickers this time.
Acheteur Vérifié
purchased on 09/02/2020
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1/5
★☆☆☆☆
Order arrived on time, product well packaged but one defective part (broken) inside !!!!
Acheteur Vérifié
purchased on 27/01/2020
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1/5
★☆☆☆☆
Order received with a broken baling seal and product scattered in the box. Quick response from the service department to immediately send me a replacement seal, but I've never received anything since.
Acheteur Vérifié
purchased on 19/12/2019
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