/10
★★★★★
based on 11642 reviews published
★★★★★
based on 11642 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Hello I sent you an email because my 4 bottles of kh ( RED SEA lot - Complete Reef Care Large - For aquarium up to 600l ) have crystallized . How do I make a claim to exchange the 4 x 2 liter kh bottles. Thanks Christian
Christian G.
purchased on 08/01/2025
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3
/5
★★★☆☆
Received packaging without holding a package of product pierced at the weld underneath. Sent a message 5 minutes after receipt and no response to date.
Christophe H.
purchased on 21/12/2024
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3
/5
★★★☆☆
I like your online store for the attractive prices and your products but I think you should change your carrier (DPD). They don't respect your deadlines and what's more, they take the liberty of delivering the order twice, to two different places. I received one product at home in the letterbox and the other, which didn't fit in the letterbox, was delivered the next day to a relay point without my being informed. I was at home, and they didn't even bother to ring for hand delivery. We're no longer in COVID times. Their incompetence costs you 2 stars.
Virginie M.
purchased on 14/12/2024
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2
/5
★★☆☆☆
I had asked for the invoice !!!!
Danilo V.
purchased on 29/11/2024
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2
/5
★★☆☆☆
Salt tubs arrive broken
Alexis R.
purchased on 17/11/2024
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2
/5
★★☆☆☆
A delivery scheduled for November 14 received November 23 abuse for an order placed November 12
Pascal V.
purchased on 12/11/2024
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2
/5
★★☆☆☆
Very negative about my order. A stock problem on a product that was available, then by magic a 2nd product that was also in stock unavailable. A proposal for a commercial gesture for the problems was not even made. I'm still waiting for a product.
Pascal D.
purchased on 11/11/2024
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3
/5
★★★☆☆
17 days to receive my order too long
Jean Claude H.
purchased on 04/11/2024
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3
/5
★★★☆☆
Demasiado caro el porte para el volumen y peso que era Sigo sin recibir nunca un cupón descuento
Javier M.
purchased on 12/11/2024
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3
/5
★★★☆☆
Die Bestellung war super aber der karton ist aufgerissen gewsen und zerfrückt aber hat alles noch funktioniert
Innerhofer K.
purchased on 19/10/2024
3
/5
★★★☆☆
My parcel has been sent to another address
Sergiu C.
purchased on 21/10/2024
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2
/5
★★☆☆☆
I ordered a product that was available on your site. And after 3 weeks nothing. I called and was told that the order was blocked because the product had not been restocked. To unblock the order I offered to put in an equivalent product. So I ordered a 350g tin of food and received a 150g tin as a replacement. If I had wanted to order 150 grams I would have ordered them from the start. Not very happy with the service
Ludovic V.
purchased on 30/09/2024
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2
/5
★★☆☆☆
I have a problem with a product. I made a request (22372) and I have no answer.
Cedric M.
purchased on 02/10/2024
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2
/5
★★☆☆☆
I only ordered from this site because I urgently needed a product for which there was a delivery delay from my usual supplier. Positive points: they seem to have a relatively wide choice. Negative points: you need a minimum basket of 69 euros for free delivery, otherwise it costs 7 euros. On these 2 points, it's much more than the competition. PayPal payment surcharge. In 2024, when payment by card (really secure???) is not overcharged? Others don't, but I'm sure Zoanthus will defend its restrictive practices for their customers... Finally, an avalanche of emails at every turn. If you find what you're looking for, good for you; I wouldn't recommend it unless you need a product that the competition doesn't have.
Hervé I.
purchased on 24/09/2024
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3
/5
★★★☆☆
Received a broken measuring tube. Unable to contact you. Disappointed
Ingrid C.
purchased on 09/09/2024
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3
/5
★★★☆☆
The order itself is processed correctly, no problem Small problem with the carrier, which does not deliver as indicated on the finalized order Finally, this has been resolved Home delivery that ends up in a relay point.
Philippe D.
purchased on 01/09/2024
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2
/5
★★☆☆☆
Package conformed, but received after the deadline.
Gilles G.
purchased on 24/07/2024
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3
/5
★★★☆☆
Super site nothing to say But delivery on Friday and arrival on Tuesday
Anthony L.
purchased on 20/06/2024
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3
/5
★★★☆☆
The products are in order but some items arrived already opened and some packaging boxes damaged. Fast delivery.
Stephane M.
purchased on 07/06/2024
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2
/5
★★☆☆☆
Products available on the site that are no longer available once the order has been placed 10 days instead of 48 hours is not serious
Frédéric P.
purchased on 16/05/2024
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2
/5
★★☆☆☆
Bad service
Alonso M.
purchased on 07/04/2024
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3
/5
★★★☆☆
The parcel was scheduled for delivery on Monday and fortunately I phoned you Simon I still won't have my parcel. This is the second time I've had delivery problems with your carrier Dpd.
Christian D.
purchased on 03/05/2024
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2
/5
★★☆☆☆
Salt seal cracked..... and test CA glass in a thousand pieces I claimed for the glass and told me to see another ..... I claim for the seal but no response
Franky B.
purchased on 31/03/2024
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3
/5
★★★☆☆
I have not been informed by sms that the package has arrived. I need to trace it.
Sovana T.
purchased on 13/03/2024
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2
/5
★★☆☆☆
Does not work with a 12v solenoid valve with transformer. Only with 230v solenoid valve...no indication in the spec... I end up with useless equipment... Bravo pros
Daniel M.
purchased on 16/03/2024
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3
/5
★★★☆☆
Parcel received with 2 consecutive delivery cancellations, finally received on the third delivery after raller with dpd Arnaud.
Arnaud V.
purchased on 03/03/2024
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3
/5
★★★☆☆
I'm sorry to have to downgrade my rating, despite the excellent service. In fact, this is the third time I've received seawater tests with an expiration date very close (1 month). Always reimbursed by voucher but no improvement noted. I will continue to buy from them except for the tests.
Christian F.
purchased on 27/02/2024
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3
/5
★★★☆☆
Not easy all the time, windows open on top of each other, not very practical.
Pascale R.
purchased on 19/02/2024
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3
/5
★★★☆☆
I am obliged to note a site on which I do not order (I go directly to buy in the hangar).
Cédric A.
purchased on 15/01/2024
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2
/5
★★☆☆☆
I received the parcel, but inside I had two packages of exploding products.
Good products, but their weak point: the package is too fragile for the carriers, who are too violent.
Landry M.
purchased on 18/01/2024
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