/10
★★★★★
based on 10724 published reviews
★★★★★
based on 10724 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
The order itself is processed correctly, no problem Small problem with the carrier, which does not deliver as indicated on the finalized order Finally, this has been resolved Home delivery that ends up in a relay point.
Philippe D.
purchased on 01/09/2024
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2/5
★★☆☆☆
Package conformed, but received after the deadline.
Gilles G.
purchased on 24/07/2024
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3/5
★★★☆☆
Super site nothing to say But delivery on Friday and arrival on Tuesday
Anthony L.
purchased on 20/06/2024
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3/5
★★★☆☆
The products are in order but some items arrived already opened and some packaging boxes damaged. Fast delivery.
Stephane M.
purchased on 07/06/2024
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2/5
★★☆☆☆
Products available on the site that are no longer available once the order has been placed 10 days instead of 48 hours is not serious
Frédéric P.
purchased on 16/05/2024
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2/5
★★☆☆☆
Bad service
Alonso M.
purchased on 07/04/2024
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3/5
★★★☆☆
The parcel was scheduled for delivery on Monday and fortunately I phoned you Simon I still won't have my parcel. This is the second time I've had delivery problems with your carrier Dpd.
Christian D.
purchased on 03/05/2024
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2/5
★★☆☆☆
Salt seal cracked..... and test CA glass in a thousand pieces I claimed for the glass and told me to see another ..... I claim for the seal but no response
Franky B.
purchased on 31/03/2024
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3/5
★★★☆☆
I have not been informed by sms that the package has arrived. I need to trace it.
Sovana T.
purchased on 13/03/2024
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2/5
★★☆☆☆
Does not work with a 12v solenoid valve with transformer. Only with 230v solenoid valve...no indication in the spec... I end up with useless equipment... Bravo pros
Daniel M.
purchased on 16/03/2024
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3/5
★★★☆☆
Parcel received with 2 consecutive delivery cancellations, finally received on the third delivery after raller with dpd Arnaud.
Arnaud V.
purchased on 03/03/2024
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3/5
★★★☆☆
I'm sorry to have to downgrade my rating, despite the excellent service. In fact, this is the third time I've received seawater tests with an expiration date very close (1 month). Always reimbursed by voucher but no improvement noted. I will continue to buy from them except for the tests.
Christian F.
purchased on 27/02/2024
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3/5
★★★☆☆
Not easy all the time, windows open on top of each other, not very practical.
Pascale R.
purchased on 19/02/2024
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3/5
★★★☆☆
I am obliged to note a site on which I do not order (I go directly to buy in the hangar).
Cédric A.
purchased on 15/01/2024
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2/5
★★☆☆☆
I received the parcel, but inside I had two packages of exploding products.
Good products, but their weak point: the package is too fragile for the carriers, who are too violent.
Landry M.
purchased on 18/01/2024
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3/5
★★★☆☆
Order arrived on time. However, the product purchased against planaria seems ineffective.
Sylvain M.
purchased on 15/01/2024
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3/5
★★★☆☆
The menu bar opens on mouse-over, which hinders page browsing. A click to open the menu(s) would be a good idea.
Pascal V.
purchased on 15/01/2024
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3/5
★★★☆☆
Delivery 2 days late but service present
Victor V.
purchased on 31/12/2023
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3/5
★★★☆☆
Very hard salt bucket broken on one side and salt sachet punctured ... box of salifert tests completely crushed but ok
Nicolas H.
purchased on 03/12/2023
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2/5
★★☆☆☆
A chronopost parcel arrived late, and the shopkeeper gave me a credit note for half the cost of postage... I didn't want a credit note, but a refund, for the full cost of postage, because, in addition, the amount was close to the free standard delivery. And, to top it all off, the order that arrived late was the wrong one, with the wrong products. Mistake made up for the next day.
But hey, that's how I worked when I was fired, as my grandfather used to say...
Grégory C.
purchased on 28/11/2023
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3/5
★★★☆☆
Delivery points are unclear
Odile L.
purchased on 04/11/2023
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3/5
★★★☆☆
Very good site, too bad that this time DPD took a long time to deliver. Usually 2 days max, this time almost a week.
Christophe D.
purchased on 01/11/2023
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3/5
★★★☆☆
The parcel arrived repaired by DPD who did their job correctly (nothing lost). A little more care in preparing the order. Otherwise you are responsive and it's 5 stars.
Jean Pierre M.
purchased on 16/10/2023
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3/5
★★★☆☆
Filter received damaged, I had to glue several parts broken at the level of the fasteners and the support of the propeller of the pump.for the moment does not leak but to be continued
Aurelien S.
purchased on 06/10/2023
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3/5
★★★☆☆
Fast delivery. I ordered a root with tormec packets. Packages tore and contents scattered in the package.
Pascal D.
purchased on 21/09/2023
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3/5
★★★☆☆
Delivery took 4 days i found that long
Claudia V.
purchased on 30/08/2023
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3/5
★★★☆☆
Order placed Thursday delivered Friday but redirected because not at the right place so delivery Monday afternoon very disappointed with this delay.
Catherine E.
purchased on 27/07/2023
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3/5
★★★☆☆
Satisfied with zoanthus but delivery with DpD a disaster
Frederic Z.
purchased on 07/07/2023
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3/5
★★★☆☆
I'm still missing part of the order
Remy S.
purchased on 30/06/2023
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2/5
★★☆☆☆
Bad administrative management. The product was delivered 15 km from the place indicated on the order! 30km return trip, loss of time and money (€2 per liter of petrol). The carrier had nothing to do with it, he delivered to the place indicated on the package. First order, first inconvenience.
Philippe D.
purchased on 28/05/2023
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2/5
★★☆☆☆
The product was supposed to arrive in 24h/48h but in the end it took 5 days... The packaging was damaged, with holes and the product had a broken cap. It's really a shame because I've only heard good things about this site but in the end I'm very disappointed...
Noëmie C.
purchased on 08/05/2023
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3/5
★★★☆☆
Restricted catalog!
Patrick H.
purchased on 06/04/2023
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3/5
★★★☆☆
The products are great, but it's hard to get them in quantity, which means you can't take advantage of the free shipping offered! Is this intentional?
Dominique T.
purchased on 07/03/2023
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2/5
★★☆☆☆
Half the contents of the osmoregulator package are missing.
And the controller simply doesn't work!
Claim in progress
Michel V.
purchased on 09/03/2023
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Answer from
Zoanthus.fr
Hello, I'm sorry to hear about the problems with the items you ordered. However, we have checked our emails and we have no trace of your after-sales service request. Please contact us at [email protected] and we'll get back to you as soon as possible. Sincerely, Customer Service.
3/5
★★★☆☆
The order took a long time to arrive because the product was out of stock, whereas when I ordered it it was not out of stock.
Matthieu D.
purchased on 11/02/2023
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2/5
★★☆☆☆
Gros retard sur produit indisponible retard donc de livraison peut-être ma faute car nouveau sur le site et la présentation etc en lettrage manuscrit ainsi que la mise en place de présentation est assez confus moins de fantaisie et une meilleure approche serait judicieux ont a pas tous 20 ans 🤣 merci pour les bombons à chaque fois
Christophe P.
purchased on 27/01/2023
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3/5
★★★☆☆
The plastic cap of the prodiut was broken. Two lunatics were arrested like that.
Takahiro U.
purchased on 15/01/2023
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3/5
★★★☆☆
Package received 3 weeks after order placed on website... I had to go and buy products for the maintenance of my reef aquarium in a hurry from another retailer... Customer service didn't reply to my emails asking about the delivery time (email sent 7 days after placing the order).
I finally got someone on the phone who informed me that, due to a computer problem, the stock displayed on the website did not correspond to the actual stock... And that one of my products was out of stock.
The person on the phone didn't want to send me the first part of my order in a first parcel, so that I wouldn't have to go to another store.
It's a pity, because I've already ordered from Zoanthus several times without any problems.
However, I would still recommend this store, which has proved its reliability in the past. A word of advice to the Zoanthus team: if the problem occurs again, it would be advisable to inform the customer by e-mail, and to offer to send the parcel in 2 instalments in order to deliver the essential products within a reasonable time.
Florian D.
purchased on 06/12/2022
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2/5
★★☆☆☆
Order management problem
Jonathan M.
purchased on 04/12/2022
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3/5
★★★☆☆
Order placed on 08/12/22. received quickly but products that you pay a lot for don't even have a 1-year shelf life!!!!! Expires 08/23....
Sebastien H.
purchased on 08/12/2022
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3/5
★★★☆☆
A little disappointed with this order which was not prepared as quickly as usual. I was out of a product for my seawater tank and it failed to arrive.
Didier L.
purchased on 31/10/2022
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Answer from
Zoanthus.fr
Hello, We apologize for the longer delay, but we do our best to get things done as quickly as possible.
2/5
★★☆☆☆
It's been 2 times that I've ordered, 2 times that the parcel arrived in good condition but the products inside were damaged.
First parcel with a salifert test with a box that had been opened and a cracked syringe.
2 nd parcel a connected brewing pump with the screen under the pocket scratched as if it were second hand.... I don't think I'll be recommending you.
Frédéric T.
purchased on 28/10/2022
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Answer from
Zoanthus.fr
Hello, We're sorry to hear about the various problems with your order. As we haven't received an email from you about your after-sales service, we invite you to contact us: [email protected]
3/5
★★★☆☆
The order was sent on Monday, but the transport was deplorable! The parcel was delivered to my home on Friday morning,
Raymond H.
purchased on 08/10/2022
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3/5
★★★☆☆
Product arrived with partially damaged cap
Acheteur Vérifié
purchased on 09/09/2022
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3/5
★★★☆☆
The packaging was patched up by the post office, the parcel arrived late, the information was not clear this time if, too bad.
Acheteur Vérifié
purchased on 21/08/2022
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3/5
★★★☆☆
Apart from the blunder on the hydroxide received, which was supposed to be calcium carbonate, just one unhappy word this time
Acheteur Vérifié
purchased on 27/07/2022
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Answer from
Zoanthus.fr
Hello, thank you for your feedback. However, there was no error in the preparation of your order. It was calcium hydroxide that you ordered. The error is not on our side. Best regards, Clément
3/5
★★★☆☆
After receiving my parcel, I wrote to you asking how I could exchange a T-shirt that was too small, as there was no return note in the parcel. I still haven't received a reply!
Acheteur Vérifié
purchased on 25/07/2022
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3/5
★★★☆☆
Ordered on July 11th, received on the 19th... A bit long though...
Acheteur Vérifié
purchased on 08/07/2022
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3/5
★★★☆☆
No notification of parcel arrival at relay point
Acheteur Vérifié
purchased on 08/07/2022
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3/5
★★★☆☆
High delivery costs, especially when buying a single item (more than half the item price)
Acheteur Vérifié
purchased on 05/05/2022
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3/5
★★★☆☆
Very bad experience thanks to GLS ... I hesitate to order again
Acheteur Vérifié
purchased on 08/02/2022
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3/5
★★★☆☆
Super fast but no magnet or sticker
Acheteur Vérifié
purchased on 12/02/2022
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2/5
★★☆☆☆
If you have a problem, no one will answer.
Acheteur Vérifié
purchased on 30/01/2022
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Answer from
Zoanthus.fr
Hello, thank you for your feedback. However, your comment does not reflect reality. You wrote to us on Wednesday 2nd at 10.46am and we replied at 10.47am. Customer service was there to listen to your questions about the arrival of your parcel. It arrived at the relay point the same day. The 24/48h delivery time was also respected by the carrier. Sincerely, Clement
3/5
★★★☆☆
Good product, fast delivery but excessive shipping costs
Acheteur Vérifié
purchased on 18/01/2022
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3/5
★★★☆☆
The parcel was delivered anywhere by DPD, even though zoanthus prepared it quickly and to the best of its ability. It is urgent to change delivery companies or risk penalising work that has so far been beyond reproach.
Acheteur Vérifié
purchased on 21/01/2022
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3/5
★★★☆☆
Few freshwater innovators.
Acheteur Vérifié
purchased on 16/01/2022
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3/5
★★★☆☆
Good evening, the products are perfect and conform to my wishes. What I find regrettable is that postage is free above a certain amount to which I thought I was entitled, unless the package contains sea salt (I was told) ????? (I took 25 kg) and unless I'm mistaken it's not mentioned anywhere on your site. What's more, I waited 15 days before being delivered, as you were out of stock on one of the products in my order, so I naively thought that you could make a commercial gesture, which unfortunately was not the case. Sincerely
Acheteur Vérifié
purchased on 03/01/2022
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3/5
★★★☆☆
Usually I've always been satisfied with the equipment ordered. On this order I'm disappointed because the pipes are not flat round.
Acheteur Vérifié
purchased on 10/01/2022
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3/5
★★★☆☆
Fast delivery but product description not precise enough on magnification
Acheteur Vérifié
purchased on 16/12/2021
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3/5
★★★☆☆
Order conformed to purchase, but the delivery time to Belgium was extremely long, order placed on Sunday, only received on Friday.
Acheteur Vérifié
purchased on 05/12/2021
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