/10
★★★★★
based on 10581 published reviews
★★★★★
based on 10581 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Damaged item and I didn't receive the right labels
Acheteur Vérifié
purchased on 02/12/2019
Translated review
1/5
★☆☆☆☆
Fast delivery, well packaged, with a little free candy inside, but the glue was a disaster, taking a very long time to dry in the open air - I can't imagine underwater, I've never been able to glue my anubias to my rocks and roots!!!!and even once it's dry, it doesn't stick to anything, you have to use a huge quantity so that the stones adhere to each other and are hard to apply... so much for the finish... the metal tube broke as soon as I pressed on it, there was a lot of it on my hands... I wouldn't recommend this item at all, I lost 17e including delivery....
Acheteur Vérifié
purchased on 23/12/2019
Translated review
1/5
★☆☆☆☆
Delivery costs counted for an order over 90€ because I used my loyalty points converted into a voucher and therefore went below 69€.
Acheteur Vérifié
purchased on 28/11/2019
Translated review
Answer from
Zoanthus.fr
Hello, Sincerely, I don't understand your low score. Delivery is free for purchases over €69, including coupons and discounts. There's no error in the billing!
It's not very nice to break the store's bill for this, the contract was respected on our side... Sincerely, Clément
It's not very nice to break the store's bill for this, the contract was respected on our side... Sincerely, Clément
1/5
★☆☆☆☆
No order tracking ...24/48h delay not respected! We expressed our dissatisfaction 1 week later and then we were told that perhaps there was one left ... we will keep informed ... in the evening we knew that a package was sent! Total a week of waiting
Acheteur Vérifié
purchased on 14/03/2019
Translated review
Answer from
Zoanthus.fr
Hello Sir, As I explained to you by email, the delivery times are announced on the website on all the product pages as well as in the basket before ordering. All the information on the site is given and it is important to read it.
How can you give 1 star to a website that has finally respected the 10-day lead time announced on the product page? Your order was dispatched the day after your e-mail, as a favor to you. In fact, the ramp in stock was reserved for another customer. I'll have you know that I put you ahead of another person who had ordered before you.
I can see from your note today that sincerity and service don't always pay off... Sincerely Mr Coron Clément
How can you give 1 star to a website that has finally respected the 10-day lead time announced on the product page? Your order was dispatched the day after your e-mail, as a favor to you. In fact, the ramp in stock was reserved for another customer. I'll have you know that I put you ahead of another person who had ordered before you.
I can see from your note today that sincerity and service don't always pay off... Sincerely Mr Coron Clément
1/5
★☆☆☆☆
L'Organisation laisse à désirer ,le site beug à moitié,envoi des produits non conforme à plusieurs reprises.... In short!!!
Acheteur Vérifié
purchased on 27/09/2018
Translated review