/10
★★★★★
based on 10724 published reviews
★★★★★
based on 10724 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Hello, heater support arrived broken!
Acheteur Vérifié
purchased on 06/12/2021
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3/5
★★★☆☆
Order well received. One book a little chipped and missing the magnet that is normally in every order (my daughter was waiting for her magnet but disappointed when it arrived)...
Acheteur Vérifié
purchased on 21/11/2021
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3/5
★★★☆☆
Order well received but no response to questions sent to the site after receipt of order...
Acheteur Vérifié
purchased on 04/11/2021
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3/5
★★★☆☆
Hello, 2x damaged parcel for 10€ per delivery is not normal.
Acheteur Vérifié
purchased on 24/10/2021
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3/5
★★★☆☆
I'm not completely satisfied, the filter I ordered arrived partly broken and I had to wait a good ten days to receive the faulty part. In addition, I'm told I can contact them by phone but they never reply, only by e-mail.
Acheteur Vérifié
purchased on 04/10/2021
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2/5
★★☆☆☆
I'm missing some purchased products: nets
Acheteur Vérifié
purchased on 10/10/2021
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3/5
★★★☆☆
Hello, very poorly packed parcel Fortunately, it was only filter media, but the packaging all exploded.
Acheteur Vérifié
purchased on 18/09/2021
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3/5
★★★☆☆
All in all, the products are in order. For this order, the packaging was very light and the DPD carrier was once again unscrupulous. Concerning the handling of this one, the parcel received was completely crushed. The shopkeeper refused to let me check the contents before signing for it. Fortunately, there was nothing fragile about it.
Acheteur Vérifié
purchased on 15/09/2021
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3/5
★★★☆☆
I bought a bubbler and of course when I receive them I discover that there is no device with the statue, very disappointed because it's just a decoration, and of course no information about it, you have to guess that you have to buy the device in addition to the decoration.
Acheteur Vérifié
purchased on 13/09/2021
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2/5
★★☆☆☆
Silicate residue in my water
Acheteur Vérifié
purchased on 10/09/2021
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2/5
★★☆☆☆
A sticker "fragile" to stick on the box these not the sea to drink, Delivery the worst possible, gls are the least noted by their customer, better go through another company. Instead of offering me a standard exchange for a skimmer that suffered a shock the response was "I've seen worse".
Acheteur Vérifié
purchased on 29/08/2021
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Answer from
Zoanthus.fr
Hello, We've spoken to you about this by phone and email, your box had suffered some minor tears during transport and in no way was the equipment damaged, which is the main thing. There is no reason to exchange a new device for another, as it will be identical.
We will be happy to assist you in the event of a problem.
Sincerely, Customer Service.
We will be happy to assist you in the event of a problem.
Sincerely, Customer Service.
3/5
★★★☆☆
I didn't receive the discus Color Red but discus Color if you don't have the Red anymore remove it from your site
Acheteur Vérifié
purchased on 23/08/2021
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3/5
★★★☆☆
....
Acheteur Vérifié
purchased on 25/07/2021
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3/5
★★★☆☆
My delivery date was not met
Acheteur Vérifié
purchased on 09/07/2021
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3/5
★★★☆☆
Shipping costs too high for a single item ordered
Acheteur Vérifié
purchased on 01/07/2021
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2/5
★★☆☆☆
I have a product that doesn't work and they haven't replied.
Acheteur Vérifié
purchased on 19/06/2021
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Answer from
Zoanthus.fr
Hello, I've taken note of your comment, but we haven't received your email concerning the problem with your article. Could you please describe it to our customer service address: [email protected] Thank you in advance, Sincerely
3/5
★★★☆☆
Sometimes it's a bit tricky to find the product you're looking for.
Acheteur Vérifié
purchased on 13/06/2021
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3/5
★★★☆☆
The parcel was not delivered to the chosen relay, which was much further from my home and much less convenient.
Acheteur Vérifié
purchased on 12/05/2021
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Answer from
Zoanthus.fr
Hello, We apologize for the inconvenience, we will pass on the information to the carriers, so that this incident does not happen again. Thank you and see you soon at Zoanthus.
3/5
★★★☆☆
Site navigation not very easy
Acheteur Vérifié
purchased on 25/05/2021
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3/5
★★★☆☆
No GLS driver
Acheteur Vérifié
purchased on 19/05/2021
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3/5
★★★☆☆
Damaged ATI bottle leaking into the box, probably through the neck, but well packaged.
Acheteur Vérifié
purchased on 11/05/2021
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2/5
★★☆☆☆
Hello, I'm still waiting for an answer to the problem we've been having
Acheteur Vérifié
purchased on 16/05/2021
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3/5
★★★☆☆
Fine
Acheteur Vérifié
purchased on 16/05/2021
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3/5
★★★☆☆
Some items are missing information. Type size and operating precision
Acheteur Vérifié
purchased on 18/05/2021
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3/5
★★★☆☆
Discount not available for additional orders.
Acheteur Vérifié
purchased on 09/05/2021
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3/5
★★★☆☆
Very good for the products but I took the most expensive fdp and despite everything, 5 days to receive my products. 17€ order and 12€ fdp...
Acheteur Vérifié
purchased on 07/05/2021
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Answer from
Zoanthus.fr
Hello, your parcel left on May 11th, so it was well within our delivery time of 24h/48h. Looking forward to seeing you again at Zoanthus!
3/5
★★★☆☆
Device faulty on receipt awaiting replacement
Acheteur Vérifié
purchased on 07/05/2021
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2/5
★★☆☆☆
I'm moderately happy. This was my first order. One item was broken and one was too big.
The maxspect ball box was open in the parcel, so everything was dusty. Too bad
Acheteur Vérifié
purchased on 03/05/2021
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2/5
★★☆☆☆
The UV filter I received does not work.
Acheteur Vérifié
purchased on 19/04/2021
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3/5
★★★☆☆
15 days delivery time, no notice from the site about this delay due to a missing product
Acheteur Vérifié
purchased on 31/03/2021
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3/5
★★★☆☆
Too bad Zoanthus doesn't take responsibility for their mistakes, otherwise nothing more to say.
Acheteur Vérifié
purchased on 06/04/2021
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Answer from
Zoanthus.fr
Hello, thank you for your feedback.
As I was able to tell you when you contacted our after-sales service, the Fauna Marin ICP analysis now contains a single test tube. If the sticker is missing, simply note your email address on the sample after creating your account with them so that they can find you. This is the procedure given to us by Fauna Marin in this case.
We take responsibility for our mistakes when there are any, but in this case, I'm sorry, there aren't any.
We remain at your disposal should you have any difficulty.
Sincerely, Clément
As I was able to tell you when you contacted our after-sales service, the Fauna Marin ICP analysis now contains a single test tube. If the sticker is missing, simply note your email address on the sample after creating your account with them so that they can find you. This is the procedure given to us by Fauna Marin in this case.
We take responsibility for our mistakes when there are any, but in this case, I'm sorry, there aren't any.
We remain at your disposal should you have any difficulty.
Sincerely, Clément
2/5
★★☆☆☆
My order arrived in Épinal even though I am near Nancy. The tracking of my order was wrong. In Nancy, they told me my order was in Épinal, and from Épinal they told me Nancy... very disappointed with the organization!
On the other hand, I'd like to thank the people at the relay point, who were lovely and very professional! Without them, my order would still be in the wild The shipping costs are quite expensive, a little disappointed there too
Acheteur Vérifié
purchased on 11/04/2021
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3/5
★★★☆☆
Super site
Acheteur Vérifié
purchased on 12/04/2021
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3/5
★★★☆☆
The handling of the product lists is not very pleasant, because when a product is in "details" consultation, the return to the list is done randomly (?) you have to scroll down the list again to find the place where you were... boring A pity, because the product sheets are well classified and pleasant to look at, technically well informed.
Acheteur Vérifié
purchased on 06/04/2021
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3/5
★★★☆☆
The delivery was not made to my home but to a relay 6 kilometers away.
Acheteur Vérifié
purchased on 31/03/2021
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2/5
★★☆☆☆
The lamp was placed in the wrong place, at the bottom of the box due to its fragility!
Acheteur Vérifié
purchased on 25/03/2021
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Answer from
Zoanthus.fr
Hello, We apologize for this inconvenience, please do not hesitate to contact our after-sales service to respond to your request. Have a nice day.
The Zoanthus team!
The Zoanthus team!
3/5
★★★☆☆
Some problems with ghl delivery
Acheteur Vérifié
purchased on 28/03/2021
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3/5
★★★☆☆
Product inside packaging received in "poor" condition (dirty with traces of wear?). Customer service needs to be improved, because there's a bit of bad faith here. However, I've had no problems so far, and I've always given them 5 stars. The site sells quality products, and in my case, delivery has always been extremely fast - and for that, thank you Zoanthus!
Acheteur Vérifié
purchased on 18/03/2021
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3/5
★★★☆☆
Check orders before packing
Acheteur Vérifié
purchased on 07/03/2021
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2/5
★★☆☆☆
Delivery not respected .waited all day for nothing. delivery the next day without warning without apology. lamentable.
Acheteur Vérifié
purchased on 01/03/2021
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2/5
★★☆☆☆
Poor packaging. My previous purchases were fine.
Acheteur Vérifié
purchased on 21/02/2021
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2/5
★★☆☆☆
Products often out of stock no one replies to emails or phone calls
Acheteur Vérifié
purchased on 17/02/2021
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2/5
★★☆☆☆
Delivery not communicated; calls then deferred delivery ds another place DPD brief as regards the system Nano big leak of the cartridge manometre closed and fast face as indicated. Intense cold release, slight burn! There is no spi gasket or anything else!
Acheteur Vérifié
purchased on 11/02/2021
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2/5
★★☆☆☆
Good overall! However, lack of rigor in the preparation of customer orders!
Acheteur Vérifié
purchased on 12/01/2021
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3/5
★★★☆☆
Fast, efficient preparation, but the customer welcome on site needs improving: very cold, a little smile would be nice for customers too.
Acheteur Vérifié
purchased on 05/02/2021
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3/5
★★★☆☆
Recu rapidement et bien emballée Moyen pour la date de peremption de la nourriture tetra fevrier 2021 pour un commznde fevrier 2021
Acheteur Vérifié
purchased on 30/01/2021
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3/5
★★★☆☆
A bit complicated to find products, even when you know their names!
Acheteur Vérifié
purchased on 31/01/2021
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3/5
★★★☆☆
Hide-and-seek basket
Acheteur Vérifié
purchased on 31/01/2021
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3/5
★★★☆☆
I'm still waiting for the rest of my order and the product description is not clear.
Acheteur Vérifié
purchased on 09/01/2021
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3/5
★★★☆☆
The tracking of my parcel was not top notch, my parcel had already been gone for several days when I received the departure notice, then it was at the relay point long before I received the SMS to go and get it, and finally the ROWA resin article was half empty in the box.
Acheteur Vérifié
purchased on 31/12/2020
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3/5
★★★☆☆
First order received very quickly, ordered Monday morning received Wednesday morning. However, the box of one product arrived in poor condition and this was not due to the delivery as the package was in very good condition. Even if it's just the box, I think it's a shame because I like to keep the boxes in good condition in case of resale of the equipment. Even if it's just the box, it's average for a new product. Another product had a box in poor condition, it looks like a second-hand product, the box looks like it's been handled a lot and the product itself has rub marks on the corners (Milwaukee refractometer). Same reference as I ordered but not the same aesthetic as the product presented on the site. Not a problem in itself, but I was rather surprised.
Acheteur Vérifié
purchased on 04/01/2021
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3/5
★★★☆☆
MEDIUM
Acheteur Vérifié
purchased on 10/12/2020
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3/5
★★★☆☆
1st order Product marked in stock but out of stock, I sent 2 messages no return (dialogue) communication service to improve, but product arrived intact and super well packaged
Acheteur Vérifié
purchased on 06/12/2020
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3/5
★★★☆☆
Excessive shipping costs for a catastrophic delivery and no commercial gesture to make up for it.
Acheteur Vérifié
purchased on 21/12/2020
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3/5
★★★☆☆
Very slow delivery .......
Acheteur Vérifié
purchased on 18/10/2020
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3/5
★★★☆☆
Unclear - focbe there to use pypal and product information very fuzzy
Acheteur Vérifié
purchased on 23/11/2020
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3/5
★★★☆☆
Too bad nobody answers the phone
Acheteur Vérifié
purchased on 16/11/2020
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3/5
★★★☆☆
Good service despite having to call customer service to find out the status of the order. Thanks to the team.
Acheteur Vérifié
purchased on 04/11/2020
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3/5
★★★☆☆
Very good product, just a small problem with delivery, a canister that didn't close properly, but nothing serious.
Acheteur Vérifié
purchased on 01/11/2020
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3/5
★★★☆☆
Hello the site seems very good, the problem would come more from the delivery! Not ringing the bell and throwing the parcel over the gate could be a new method!
Acheteur Vérifié
purchased on 02/11/2020
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