/10
★★★★★
based on 11642 reviews published
★★★★★
based on 11642 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Order arrived on time. However, the product purchased against planaria seems ineffective.
Sylvain M.
purchased on 15/01/2024
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3
/5
★★★☆☆
The menu bar opens on mouse-over, which hinders page browsing. A click to open the menu(s) would be a good idea.
Pascal V.
purchased on 15/01/2024
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3
/5
★★★☆☆
Delivery 2 days late but service present
Victor V.
purchased on 31/12/2023
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3
/5
★★★☆☆
Very hard salt bucket broken on one side and salt sachet punctured ... box of salifert tests completely crushed but ok
Nicolas H.
purchased on 03/12/2023
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2
/5
★★☆☆☆
A chronopost parcel arrived late, and the shopkeeper gave me a credit note for half the cost of postage... I didn't want a credit note, but a refund, for the full cost of postage, because, in addition, the amount was close to the free standard delivery. And, to top it all off, the order that arrived late was the wrong one, with the wrong products. Mistake made up for the next day.
But hey, that's how I worked when I was fired, as my grandfather used to say...
Grégory C.
purchased on 28/11/2023
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3
/5
★★★☆☆
Delivery points are unclear
Odile L.
purchased on 04/11/2023
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3
/5
★★★☆☆
Very good site, too bad that this time DPD took a long time to deliver. Usually 2 days max, this time almost a week.
Christophe D.
purchased on 01/11/2023
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3
/5
★★★☆☆
The parcel arrived repaired by DPD who did their job correctly (nothing lost). A little more care in preparing the order. Otherwise you are responsive and it's 5 stars.
Jean Pierre M.
purchased on 16/10/2023
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3
/5
★★★☆☆
Filter received damaged, I had to glue several parts broken at the level of the fasteners and the support of the propeller of the pump.for the moment does not leak but to be continued
Aurelien S.
purchased on 06/10/2023
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3
/5
★★★☆☆
Fast delivery. I ordered a root with tormec packets. Packages tore and contents scattered in the package.
Pascal D.
purchased on 21/09/2023
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3
/5
★★★☆☆
Delivery took 4 days i found that long
Claudia V.
purchased on 30/08/2023
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3
/5
★★★☆☆
Order placed Thursday delivered Friday but redirected because not at the right place so delivery Monday afternoon very disappointed with this delay.
Catherine E.
purchased on 27/07/2023
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3
/5
★★★☆☆
Satisfied with zoanthus but delivery with DpD a disaster
Frederic Z.
purchased on 07/07/2023
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3
/5
★★★☆☆
I'm still missing part of the order
Remy S.
purchased on 30/06/2023
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2
/5
★★☆☆☆
Bad administrative management. The product was delivered 15 km from the place indicated on the order! 30km return trip, loss of time and money (€2 per liter of petrol). The carrier had nothing to do with it, he delivered to the place indicated on the package. First order, first inconvenience.
Philippe D.
purchased on 28/05/2023
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2
/5
★★☆☆☆
The product was supposed to arrive in 24h/48h but in the end it took 5 days... The packaging was damaged, with holes and the product had a broken cap. It's really a shame because I've only heard good things about this site but in the end I'm very disappointed...
Noëmie C.
purchased on 08/05/2023
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3
/5
★★★☆☆
Restricted catalog!
Patrick H.
purchased on 06/04/2023
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3
/5
★★★☆☆
The products are great, but it's hard to get them in quantity, which means you can't take advantage of the free shipping offered! Is this intentional?
Dominique T.
purchased on 07/03/2023
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2
/5
★★☆☆☆
Half the contents of the osmoregulator package are missing.
And the controller simply doesn't work!
Claim in progress
Michel V.
purchased on 09/03/2023
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Answer from Zoanthus.fr
Hello, I'm sorry to hear about the problems with the items you ordered. However, we have checked our emails and we have no trace of your after-sales service request. Please contact us at [email protected] and we'll get back to you as soon as possible. Sincerely, Customer Service.
3
/5
★★★☆☆
The order took a long time to arrive because the product was out of stock, whereas when I ordered it it was not out of stock.
Matthieu D.
purchased on 11/02/2023
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2
/5
★★☆☆☆
Gros retard sur produit indisponible retard donc de livraison peut-être ma faute car nouveau sur le site et la présentation etc en lettrage manuscrit ainsi que la mise en place de présentation est assez confus moins de fantaisie et une meilleure approche serait judicieux ont a pas tous 20 ans 🤣 merci pour les bombons à chaque fois
Christophe P.
purchased on 27/01/2023
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3
/5
★★★☆☆
The plastic cap of the prodiut was broken. Two lunatics were arrested like that.
Takahiro U.
purchased on 15/01/2023
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3
/5
★★★☆☆
Package received 3 weeks after order placed on website... I had to go and buy products for the maintenance of my reef aquarium in a hurry from another retailer... Customer service didn't reply to my emails asking about the delivery time (email sent 7 days after placing the order).
I finally got someone on the phone who informed me that, due to a computer problem, the stock displayed on the website did not correspond to the actual stock... And that one of my products was out of stock.
The person on the phone didn't want to send me the first part of my order in a first parcel, so that I wouldn't have to go to another store.
It's a pity, because I've already ordered from Zoanthus several times without any problems.
However, I would still recommend this store, which has proved its reliability in the past. A word of advice to the Zoanthus team: if the problem occurs again, it would be advisable to inform the customer by e-mail, and to offer to send the parcel in 2 instalments in order to deliver the essential products within a reasonable time.
Florian D.
purchased on 06/12/2022
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2
/5
★★☆☆☆
Order management problem
Jonathan M.
purchased on 04/12/2022
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3
/5
★★★☆☆
Order placed on 08/12/22. received quickly but products that you pay a lot for don't even have a 1-year shelf life!!!!! Expires 08/23....
Sebastien H.
purchased on 08/12/2022
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3
/5
★★★☆☆
A little disappointed with this order which was not prepared as quickly as usual. I was out of a product for my seawater tank and it failed to arrive.
Didier L.
purchased on 31/10/2022
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Answer from Zoanthus.fr
Hello, We apologize for the longer delay, but we do our best to get things done as quickly as possible.
2
/5
★★☆☆☆
It's been 2 times that I've ordered, 2 times that the parcel arrived in good condition but the products inside were damaged.
First parcel with a salifert test with a box that had been opened and a cracked syringe.
2 nd parcel a connected brewing pump with the screen under the pocket scratched as if it were second hand.... I don't think I'll be recommending you.
Frédéric T.
purchased on 28/10/2022
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Answer from Zoanthus.fr
Hello, We're sorry to hear about the various problems with your order. As we haven't received an email from you about your after-sales service, we invite you to contact us: [email protected]
3
/5
★★★☆☆
The order was sent on Monday, but the transport was deplorable! The parcel was delivered to my home on Friday morning,
Raymond H.
purchased on 08/10/2022
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3
/5
★★★☆☆
Product arrived with partially damaged cap
Acheteur Vérifié
purchased on 09/09/2022
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3
/5
★★★☆☆
The packaging was patched up by the post office, the parcel arrived late, the information was not clear this time if, too bad.
Acheteur Vérifié
purchased on 21/08/2022
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