/10
★★★★★
based on 10724 published reviews
★★★★★
based on 10724 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Promised scalpel blades still in short supply
Acheteur Vérifié
purchased on 02/11/2020
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2/5
★★☆☆☆
The product I ordered was no longer in stock, and I only saw it when my order was confirmed. As a result, I was at least 15 days behind schedule, and not even a commercial gesture to compensate ...
Acheteur Vérifié
purchased on 10/09/2020
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2/5
★★☆☆☆
For the company it's OK reactive fast fast answer but unfortunately they have the wrong product so the note is not good on the other hand they offered me free shipping but well I have to buy again
Acheteur Vérifié
purchased on 24/09/2020
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2/5
★★☆☆☆
Well, the general situation means that some mistakes are understandable, as long as they're not repeated...
Acheteur Vérifié
purchased on 28/10/2020
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2/5
★★☆☆☆
Free delivery well received but 10 days after order too long.
Acheteur Vérifié
purchased on 08/10/2020
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Answer from
Zoanthus.fr
Hello, Thank you for taking the time to leave us a review.
You have indeed had a delivery within 10 days following the unavailability of one or more items, your order was awaiting restocking.
To avoid any unpleasant surprises, we display stock levels and lead times directly on the site if stock is insufficient.
Best regards, Clément
You have indeed had a delivery within 10 days following the unavailability of one or more items, your order was awaiting restocking.
To avoid any unpleasant surprises, we display stock levels and lead times directly on the site if stock is insufficient.
Best regards, Clément
3/5
★★★☆☆
No FR instructions
Acheteur Vérifié
purchased on 13/10/2020
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3/5
★★★☆☆
Delay between order and delivery of several weeks. Obliged to relaunch
Acheteur Vérifié
purchased on 17/09/2020
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Answer from
Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus. We have indeed been delayed in the dispatch of your order, so I apologize if this has caused you any inconvenience.
We've had some problems with Dennerle restocking over the last few weeks. Everything is back in order now.
Sincerely, Clément
We've had some problems with Dennerle restocking over the last few weeks. Everything is back in order now.
Sincerely, Clément
2/5
★★☆☆☆
Average for this order I had to raise 2 x by telephone already had less worries
Acheteur Vérifié
purchased on 06/10/2020
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Answer from
Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus. There was a delay of 10 days between your order and its delivery. This was only due to the fact that you had selected out-of-stock items with a delivery time of 7-10 days.
To avoid any delays, it is important to take note of the information we give on the site. Delivery times are always given before purchase.
Sincerely, Clément
To avoid any delays, it is important to take note of the information we give on the site. Delivery times are always given before purchase.
Sincerely, Clément
3/5
★★★☆☆
It's not easy since the new site has been upgraded and is not intuitive with my cell phone, but I'm getting the hang of it.
Acheteur Vérifié
purchased on 26/09/2020
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3/5
★★★☆☆
Impeccable to recommend
Acheteur Vérifié
purchased on 19/09/2020
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Answer from
Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
3/5
★★★☆☆
Order received complete. On the site it was promised free shipping and 5 euros 1st order but minimum order amount required ABSOLUTELY NOT VISIBLE LEGAL LIMIT. I reported this in writing.
Acheteur Vérifié
purchased on 16/09/2020
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Answer from
Zoanthus.fr
Thank you for your comment. We have taken into account your remark concerning the visibility of the discount.
We look forward to seeing you again at Zoanthus.
We look forward to seeing you again at Zoanthus.
3/5
★★★☆☆
Either! fast delivery but the packaging leaves something to be desired..... the cardboard is not strong enough; it has been affected by the various handling operations; too bad
Acheteur Vérifié
purchased on 15/09/2020
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Answer from
Zoanthus.fr
Thank you for your comment. We take your comment into account and apologize for the inconvenience. We look forward to seeing you again at Zoanthus.
3/5
★★★☆☆
Extremely fast shipping, but shipping costs too high
Acheteur Vérifié
purchased on 15/07/2020
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Answer from
Zoanthus.fr
Hello, thank you for your comment. We have lowered our home delivery charges. We look forward to seeing you again at Zoanthus.
3/5
★★★☆☆
The company is great, but the site is too slow!
Acheteur Vérifié
purchased on 05/07/2020
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2/5
★★☆☆☆
I'm going to place another order and my free shipping has disappeared.
Acheteur Vérifié
purchased on 06/06/2020
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Answer from
Zoanthus.fr
Hello, Thank you for your message. Concerning your order and your note, were you dissatisfied by anything on this order? Sincerely, Mr Coron
3/5
★★★☆☆
I was surprised that the site recorded an order and displayed a product that was available...when it wasn't. I discovered this when I tracked the product. I discovered this when I tracked the product, as I hadn't seen it arrive. Your customer service department confirmed this in return for an e-mail from me. I was forced to make an intermediate purchase with a surcharge in store because I needed it to manage my aquarium. Too bad
Acheteur Vérifié
purchased on 25/05/2020
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2/5
★★☆☆☆
Delays not respected, in reapproval of product, you know much later when the order is placed, and you answer that it is indicated at the order, error. So for me it's over, I'm changing house.
Acheteur Vérifié
purchased on 30/05/2020
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Answer from
Zoanthus.fr
Hello, Thank you for your feedback, but the delivery time was respected on your order.
I reiterate what I said by email, the state of stock is clearly visible on the site before ordering, you just need to know how to read the information given. Otherwise, you will have the same problems with competitors. If you don't, you'll have the same problems with the competition. Cdlt
I reiterate what I said by email, the state of stock is clearly visible on the site before ordering, you just need to know how to read the information given. Otherwise, you will have the same problems with competitors. If you don't, you'll have the same problems with the competition. Cdlt
2/5
★★☆☆☆
Disappointed because there was no follow-up and no response to the various messages sent regarding my order. Unreachable by phone.
Acheteur Vérifié
purchased on 27/04/2020
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3/5
★★★☆☆
Order conforms, fast and well packed! small flat, expensive tariff delivery to go to seek itself in relay colis; 5,30 plus a euros of ?? plus 1.5 for PAYPAL, normally has the load of the salesman, in short domage.
Acheteur Vérifié
purchased on 02/06/2020
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3/5
★★★☆☆
Order much too long for a small piece i've had better delays !!!
Acheteur Vérifié
purchased on 30/05/2020
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3/5
★★★☆☆
Very fast
Acheteur Vérifié
purchased on 01/06/2020
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3/5
★★★☆☆
Received on time but package very damaged.
2 packets of tests received torn, nitrite powder reagent and salifert magnesium tests missing, little spoon.
Acheteur Vérifié
purchased on 23/05/2020
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3/5
★★★☆☆
For zoanthus products. No worries. However, we haven't received the cutting support for 2 x. Why not?
Acheteur Vérifié
purchased on 18/04/2020
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3/5
★★★☆☆
Fast delivery
Acheteur Vérifié
purchased on 13/04/2020
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3/5
★★★☆☆
The redsea nitrate test is unusable for me because the product description is incomplete. The high range cannot be measured with the test alone.
Acheteur Vérifié
purchased on 05/05/2020
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3/5
★★★☆☆
Perfect as usual!
Acheteur Vérifié
purchased on 29/04/2020
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3/5
★★★☆☆
A reliable site offering a good choice of aquarium equipment, with many references available. Market prices respected.
I was disappointed by my first order where I ordered a 25kg salt bucket which arrived completely broken in my parcel which had no external damage. I contacted customer service by e-mail, but got no answer, which is a shame.
However satisfied with my 2nd order RAS.
I advise you not to order large volumes of salt, it doesn't take well to transport.
Acheteur Vérifié
purchased on 18/04/2020
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3/5
★★★☆☆
PACKAGE DAMAGED ON RECEIPT DUE TO POOR PACKAGING (CARDBOARD TOO LIGHT FOR THE WEIGHT INSIDE).
Acheteur Vérifié
purchased on 23/03/2020
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3/5
★★★☆☆
Difficult period I understand, but lack of communication. More than 1 week to get an answer to my email. I ordered a pipe which I received pierced, one item missing. A bit disappointed when it had gone well the previous 2x.
Acheteur Vérifié
purchased on 02/03/2020
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2/5
★★☆☆☆
NORMALLY, I NEVER HAD A PROBLEM WITH EU "BEFORE", BUT DURING THE LAST ORDER THERE WAS A BIG PROBLEM WITH THE DPD CARRIER AND NO WAY TO CONTACT ZOANTHUS BY PHONE (ANSWERER) AND ON EMAIL, THEY ANSWERED ME JUSTE A 1/7. ORDER PLACED ON 05/03 DELIVERY OF A FIRST PART ON 14/04 (1,5MOIS ) AND THE REST SENT TOGETHER ON 16/04 WITHOUT ANY EXPLANATION. THE PRICES ARE VERY CORRECT BUT I FELT TOTALLY ABANDONED BY THEIR TEAM. IT'S NOT DIRECTLY THEIR COMPANY'S PROBLEM BUT THEY ARE RESPONSIBLE FOR THE DELIVERY TO OUR HOME. I'LL SEE IF I COME BACK AND IF I GET AN ANSWER FROM THEM NOW.
Acheteur Vérifié
purchased on 05/03/2020
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3/5
★★★☆☆
Inner packaging stained by product spillage and dosing device broken?
Acheteur Vérifié
purchased on 20/03/2020
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3/5
★★★☆☆
Substitution and order not delivered in full, awaiting backorder and no announced lead time.
Acheteur Vérifié
purchased on 29/02/2020
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3/5
★★★☆☆
Order was delivered promptly, but the packaging was very damaged (had been opened and taped up).
Acheteur Vérifié
purchased on 23/03/2020
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2/5
★★☆☆☆
Rather fast delivery but the case is broken. The products are there but the practicality and aesthetics are not.
Acheteur Vérifié
purchased on 21/03/2020
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2/5
★★☆☆☆
I've just seen there's a hole in one of the 2 unusable hose connection nipples Richard
Acheteur Vérifié
purchased on 09/03/2020
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3/5
★★★☆☆
Perfect for the articles, just the delay and my email request without response, but hey I'm glad to have a French site. Sincerely
Acheteur Vérifié
purchased on 09/03/2020
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3/5
★★★☆☆
Nine days delivery for 4 items in stock and Chronopost is very average
Acheteur Vérifié
purchased on 19/02/2020
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3/5
★★★☆☆
I.didn't.receive.the.right.membrane
Acheteur Vérifié
purchased on 31/01/2020
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2/5
★★☆☆☆
The two items in the order arrived damaged, partly due to the quality of the packaging.
Acheteur Vérifié
purchased on 18/01/2020
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3/5
★★★☆☆
Lack of precision on the use of these ceramic tubes
Acheteur Vérifié
purchased on 23/01/2020
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3/5
★★★☆☆
Hello. Following my order, I have received a very good Nanostream 6045 turbelle pump from Tunze. However, I can't close the Comline Filter 3163 case, which I opened for cleaning before putting it in the aquarium. Finally, the Cu Profi test I received in January has an expiry date of July 2020, i.e. six months to run 50 tests! Please let me know if it's advisable to place the comline filter in water, in the hope that expansion will allow it to close properly, as well as fixing the baffle in front of the turbine. What about the copper test, which is only valid for 6 months? Is it possible to exchange these two elements? Thanks in advance
Acheteur Vérifié
purchased on 09/01/2020
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3/5
★★★☆☆
Multiple reminders to be delivered and incomplete delivery
Acheteur Vérifié
purchased on 10/12/2019
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3/5
★★★☆☆
Perfect order, very fast (received in 2 days, Sunday order received Tuesday) everything is in order and the little gift is always a pleasure. I will only order from this site again, I recommend it!
Acheteur Vérifié
purchased on 22/12/2019
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3/5
★★★☆☆
No problem for my purchase, but very limited in the choice of aquariums, no bare tanks, only JUWEL kits.
Acheteur Vérifié
purchased on 22/11/2019
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3/5
★★★☆☆
Incorrectly calibrated thermometer
Acheteur Vérifié
purchased on 20/10/2019
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3/5
★★★☆☆
Calcium packet with holes, so loss of product. We'd have to use thicker packets, which is odd because the other packets were in good condition.
Acheteur Vérifié
purchased on 18/10/2019
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3/5
★★★☆☆
I don't understand my invoice, the amount doesn't match the total.
Acheteur Vérifié
purchased on 08/10/2019
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Answer from
Zoanthus.fr
Hello , Thank you for your message . What don't you understand on your invoice? You ordered 18€90 of products minus a discount of 0.95€ following the coupon. There are 5€30 for postage, which makes a total of 23€25 ( 18 . 90 + 5 . 30 - 0 . 95 = 23 . 25 ) Sincerely Mr C. C.
3/5
★★★☆☆
I ordered from this site because I needed the items quickly. At the time of my order all the items were advertised as being in stock but at the time of delivery the filter foams were missing. I went back to the site and it still said that there were 9 items left in stock. However, it is clearly stated "Stock levels are updated in real time on each product sheet".
Acheteur Vérifié
purchased on 15/09/2019
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Answer from
Zoanthus.fr
Hello, Thank you for your feedback.
There was indeed a stock error on your order and for that I apologize. In fact, the item ordered turned out to be the wrong one in our stock.
We have decided to make two shipments so that you can receive the first part of your order as soon as possible.
The missing item will be shipped within a few days.
Sincerely, Clément
There was indeed a stock error on your order and for that I apologize. In fact, the item ordered turned out to be the wrong one in our stock.
We have decided to make two shipments so that you can receive the first part of your order as soon as possible.
The missing item will be shipped within a few days.
Sincerely, Clément
3/5
★★★☆☆
3 working days before dispatch of a product in stock.
Acheteur Vérifié
purchased on 11/08/2019
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3/5
★★★☆☆
Good site except for the problem of delivery with dpd predict because it keeps postponing delivery.
Acheteur Vérifié
purchased on 28/06/2019
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3/5
★★★☆☆
Review the Collissimo transport it is abnormal to ask for a signature on a sheet of white paper !!!!!!!!!!!!!
Acheteur Vérifié
purchased on 28/06/2019
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3/5
★★★☆☆
Not really disappointed with zoanthus, but very disappointed with Chronopost who pockets the money for delivery in 24h and in fact you receive your order 1 week later.... It's a shame because I really needed this order the next day, not 1 week later. Now it's my turn to be the advertising Chronopost in the aquarium world...
Acheteur Vérifié
purchased on 12/06/2019
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3/5
★★★☆☆
DELIVERY TIME TOO LONG AND PRODUCT NOT AS ORDERED
Acheteur Vérifié
purchased on 28/05/2019
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2/5
★★☆☆☆
I made a large order, asked for a sample of a plug for cuttings and was sent a 5 cent caramel. For 1/5 of what I ordered, elsewhere I would have been given bonuses, discounts, samples, etc. I don't think I'd recommend Zoanthus. I don't think I'd recommend Zoanthus.
Acheteur Vérifié
purchased on 11/05/2019
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Answer from
Zoanthus.fr
Hello, thank you for your feedback. The 5 cts carambars as well as the magnets are offered as a gift with an order.
An order, whatever its amount, does not entitle you to gifts, depending on your wishes, but I still think your comment is daring.
The prices displayed on the site are designed to be as low as possible, even if it means reducing our margins, and delivery times are respected. The service is there. I don't have any samples of plugs for cuttings to give away! If you need more information on a product before buying, the phone is open every day, as is e-mail.
But it's true that if you have the right to larger gifts from competitors, the choice is made on your side.
Sincerely Clément
An order, whatever its amount, does not entitle you to gifts, depending on your wishes, but I still think your comment is daring.
The prices displayed on the site are designed to be as low as possible, even if it means reducing our margins, and delivery times are respected. The service is there. I don't have any samples of plugs for cuttings to give away! If you need more information on a product before buying, the phone is open every day, as is e-mail.
But it's true that if you have the right to larger gifts from competitors, the choice is made on your side.
Sincerely Clément
2/5
★★☆☆☆
No French instructions and does not match the image.
That said, shipping and parcel preparation are very good.
Acheteur Vérifié
purchased on 26/01/2019
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Answer from
Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus.
However, you are leaving a review of an item rather than of Zoanthus itself.
The images on the site are not all contractual, but the item you received is the one you ordered.
As for the instructions in French, I can provide them if you ask me on customer service.
Finally, it's a shame to give the site such a bad mark for minor problems with an item that can be sorted out very quickly by the after-sales service. But you still have to ask for it. Sincerely Clément
However, you are leaving a review of an item rather than of Zoanthus itself.
The images on the site are not all contractual, but the item you received is the one you ordered.
As for the instructions in French, I can provide them if you ask me on customer service.
Finally, it's a shame to give the site such a bad mark for minor problems with an item that can be sorted out very quickly by the after-sales service. But you still have to ask for it. Sincerely Clément
3/5
★★★☆☆
Too bad there are no French instructions.
Acheteur Vérifié
purchased on 22/01/2019
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3/5
★★★☆☆
Order conformed, a little wait due to an article shortage, but it's a pity that customer service via email does not follow its normal course.
Acheteur Vérifié
purchased on 20/11/2018
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3/5
★★★☆☆
I'm still waiting for a reply to my previous e-mail concerning my previous order, which I received incomplete.
Acheteur Vérifié
purchased on 02/10/2018
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3/5
★★★☆☆
Good but stock problem so long delivery
Acheteur Vérifié
purchased on 31/08/2018
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2/5
★★☆☆☆
Site stock not up to date
Acheteur Vérifié
purchased on 15/08/2018
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