/10
★★★★★
based on 10994 published reviews
★★★★★
based on 10994 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Fast delivery but product description not precise enough on magnification
Acheteur Vérifié
purchased on 16/12/2021
Translated review
3/5
★★★☆☆
Order conformed to purchase, but the delivery time to Belgium was extremely long, order placed on Sunday, only received on Friday.
Acheteur Vérifié
purchased on 05/12/2021
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3/5
★★★☆☆
Hello, heater support arrived broken!
Acheteur Vérifié
purchased on 06/12/2021
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3/5
★★★☆☆
Order well received. One book a little chipped and missing the magnet that is normally in every order (my daughter was waiting for her magnet but disappointed when it arrived)...
Acheteur Vérifié
purchased on 21/11/2021
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3/5
★★★☆☆
Order well received but no response to questions sent to the site after receipt of order...
Acheteur Vérifié
purchased on 04/11/2021
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3/5
★★★☆☆
Hello, 2x damaged parcel for 10€ per delivery is not normal.
Acheteur Vérifié
purchased on 24/10/2021
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3/5
★★★☆☆
I'm not completely satisfied, the filter I ordered arrived partly broken and I had to wait a good ten days to receive the faulty part. In addition, I'm told I can contact them by phone but they never reply, only by e-mail.
Acheteur Vérifié
purchased on 04/10/2021
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2/5
★★☆☆☆
I'm missing some purchased products: nets
Acheteur Vérifié
purchased on 10/10/2021
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3/5
★★★☆☆
Hello, very poorly packed parcel Fortunately, it was only filter media, but the packaging all exploded.
Acheteur Vérifié
purchased on 18/09/2021
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3/5
★★★☆☆
All in all, the products are in order. For this order, the packaging was very light and the DPD carrier was once again unscrupulous. Concerning the handling of this one, the parcel received was completely crushed. The shopkeeper refused to let me check the contents before signing for it. Fortunately, there was nothing fragile about it.
Acheteur Vérifié
purchased on 15/09/2021
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3/5
★★★☆☆
I bought a bubbler and of course when I receive them I discover that there is no device with the statue, very disappointed because it's just a decoration, and of course no information about it, you have to guess that you have to buy the device in addition to the decoration.
Acheteur Vérifié
purchased on 13/09/2021
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2/5
★★☆☆☆
Silicate residue in my water
Acheteur Vérifié
purchased on 10/09/2021
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2/5
★★☆☆☆
A sticker "fragile" to stick on the box these not the sea to drink, Delivery the worst possible, gls are the least noted by their customer, better go through another company. Instead of offering me a standard exchange for a skimmer that suffered a shock the response was "I've seen worse".
Acheteur Vérifié
purchased on 29/08/2021
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Answer from
Zoanthus.fr
Hello, We've spoken to you about this by phone and email, your box had suffered some minor tears during transport and in no way was the equipment damaged, which is the main thing. There is no reason to exchange a new device for another, as it will be identical.
We will be happy to assist you in the event of a problem.
Sincerely, Customer Service.
We will be happy to assist you in the event of a problem.
Sincerely, Customer Service.
3/5
★★★☆☆
I didn't receive the discus Color Red but discus Color if you don't have the Red anymore remove it from your site
Acheteur Vérifié
purchased on 23/08/2021
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3/5
★★★☆☆
....
Acheteur Vérifié
purchased on 25/07/2021
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3/5
★★★☆☆
My delivery date was not met
Acheteur Vérifié
purchased on 09/07/2021
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3/5
★★★☆☆
Shipping costs too high for a single item ordered
Acheteur Vérifié
purchased on 01/07/2021
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2/5
★★☆☆☆
I have a product that doesn't work and they haven't replied.
Acheteur Vérifié
purchased on 19/06/2021
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Answer from
Zoanthus.fr
Hello, I've taken note of your comment, but we haven't received your email concerning the problem with your article. Could you please describe it to our customer service address: [email protected] Thank you in advance, Sincerely
3/5
★★★☆☆
Sometimes it's a bit tricky to find the product you're looking for.
Acheteur Vérifié
purchased on 13/06/2021
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3/5
★★★☆☆
The parcel was not delivered to the chosen relay, which was much further from my home and much less convenient.
Acheteur Vérifié
purchased on 12/05/2021
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Answer from
Zoanthus.fr
Hello, We apologize for the inconvenience, we will pass on the information to the carriers, so that this incident does not happen again. Thank you and see you soon at Zoanthus.
3/5
★★★☆☆
Site navigation not very easy
Acheteur Vérifié
purchased on 25/05/2021
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3/5
★★★☆☆
No GLS driver
Acheteur Vérifié
purchased on 19/05/2021
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3/5
★★★☆☆
Damaged ATI bottle leaking into the box, probably through the neck, but well packaged.
Acheteur Vérifié
purchased on 11/05/2021
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2/5
★★☆☆☆
Hello, I'm still waiting for an answer to the problem we've been having
Acheteur Vérifié
purchased on 16/05/2021
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3/5
★★★☆☆
Fine
Acheteur Vérifié
purchased on 16/05/2021
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3/5
★★★☆☆
Some items are missing information. Type size and operating precision
Acheteur Vérifié
purchased on 18/05/2021
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3/5
★★★☆☆
Discount not available for additional orders.
Acheteur Vérifié
purchased on 09/05/2021
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3/5
★★★☆☆
Very good for the products but I took the most expensive fdp and despite everything, 5 days to receive my products. 17€ order and 12€ fdp...
Acheteur Vérifié
purchased on 07/05/2021
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Answer from
Zoanthus.fr
Hello, your parcel left on May 11th, so it was well within our delivery time of 24h/48h. Looking forward to seeing you again at Zoanthus!
3/5
★★★☆☆
Device faulty on receipt awaiting replacement
Acheteur Vérifié
purchased on 07/05/2021
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2/5
★★☆☆☆
I'm moderately happy. This was my first order. One item was broken and one was too big.
The maxspect ball box was open in the parcel, so everything was dusty. Too bad
Acheteur Vérifié
purchased on 03/05/2021
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