/10
★★★★★
based on 11649 reviews published
★★★★★
based on 11649 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The packaging was patched up by the post office, the parcel arrived late, the information was not clear this time if, too bad.
Acheteur Vérifié
purchased on 21/08/2022
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3
/5
★★★☆☆
Apart from the blunder on the hydroxide received, which was supposed to be calcium carbonate, just one unhappy word this time
Acheteur Vérifié
purchased on 27/07/2022
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Answer from Zoanthus.fr
Hello, thank you for your feedback. However, there was no error in the preparation of your order. It was calcium hydroxide that you ordered. The error is not on our side. Best regards, Clément
3
/5
★★★☆☆
After receiving my parcel, I wrote to you asking how I could exchange a T-shirt that was too small, as there was no return note in the parcel. I still haven't received a reply!
Acheteur Vérifié
purchased on 25/07/2022
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3
/5
★★★☆☆
Ordered on July 11th, received on the 19th... A bit long though...
Acheteur Vérifié
purchased on 08/07/2022
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3
/5
★★★☆☆
No notification of parcel arrival at relay point
Acheteur Vérifié
purchased on 08/07/2022
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3
/5
★★★☆☆
High delivery costs, especially when buying a single item (more than half the item price)
Acheteur Vérifié
purchased on 05/05/2022
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3
/5
★★★☆☆
Very bad experience thanks to GLS ... I hesitate to order again
Acheteur Vérifié
purchased on 08/02/2022
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3
/5
★★★☆☆
Super fast but no magnet or sticker
Acheteur Vérifié
purchased on 12/02/2022
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2
/5
★★☆☆☆
If you have a problem, no one will answer.
Acheteur Vérifié
purchased on 30/01/2022
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Answer from Zoanthus.fr
Hello, thank you for your feedback. However, your comment does not reflect reality. You wrote to us on Wednesday 2nd at 10.46am and we replied at 10.47am. Customer service was there to listen to your questions about the arrival of your parcel. It arrived at the relay point the same day. The 24/48h delivery time was also respected by the carrier. Sincerely, Clement
3
/5
★★★☆☆
Good product, fast delivery but excessive shipping costs
Acheteur Vérifié
purchased on 18/01/2022
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3
/5
★★★☆☆
The parcel was delivered anywhere by DPD, even though zoanthus prepared it quickly and to the best of its ability. It is urgent to change delivery companies or risk penalising work that has so far been beyond reproach.
Acheteur Vérifié
purchased on 21/01/2022
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3
/5
★★★☆☆
Few freshwater innovators.
Acheteur Vérifié
purchased on 16/01/2022
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3
/5
★★★☆☆
Good evening, the products are perfect and conform to my wishes. What I find regrettable is that postage is free above a certain amount to which I thought I was entitled, unless the package contains sea salt (I was told) ????? (I took 25 kg) and unless I'm mistaken it's not mentioned anywhere on your site. What's more, I waited 15 days before being delivered, as you were out of stock on one of the products in my order, so I naively thought that you could make a commercial gesture, which unfortunately was not the case. Sincerely
Acheteur Vérifié
purchased on 03/01/2022
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3
/5
★★★☆☆
Usually I've always been satisfied with the equipment ordered. On this order I'm disappointed because the pipes are not flat round.
Acheteur Vérifié
purchased on 10/01/2022
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3
/5
★★★☆☆
Fast delivery but product description not precise enough on magnification
Acheteur Vérifié
purchased on 16/12/2021
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3
/5
★★★☆☆
Order conformed to purchase, but the delivery time to Belgium was extremely long, order placed on Sunday, only received on Friday.
Acheteur Vérifié
purchased on 05/12/2021
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3
/5
★★★☆☆
Hello, heater support arrived broken!
Acheteur Vérifié
purchased on 06/12/2021
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3
/5
★★★☆☆
Order well received. One book a little chipped and missing the magnet that is normally in every order (my daughter was waiting for her magnet but disappointed when it arrived)...
Acheteur Vérifié
purchased on 21/11/2021
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3
/5
★★★☆☆
Order well received but no response to questions sent to the site after receipt of order...
Acheteur Vérifié
purchased on 04/11/2021
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3
/5
★★★☆☆
Hello, 2x damaged parcel for 10€ per delivery is not normal.
Acheteur Vérifié
purchased on 24/10/2021
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3
/5
★★★☆☆
I'm not completely satisfied, the filter I ordered arrived partly broken and I had to wait a good ten days to receive the faulty part. In addition, I'm told I can contact them by phone but they never reply, only by e-mail.
Acheteur Vérifié
purchased on 04/10/2021
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2
/5
★★☆☆☆
I'm missing some purchased products: nets
Acheteur Vérifié
purchased on 10/10/2021
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3
/5
★★★☆☆
Hello, very poorly packed parcel Fortunately, it was only filter media, but the packaging all exploded.
Acheteur Vérifié
purchased on 18/09/2021
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3
/5
★★★☆☆
All in all, the products are in order. For this order, the packaging was very light and the DPD carrier was once again unscrupulous. Concerning the handling of this one, the parcel received was completely crushed. The shopkeeper refused to let me check the contents before signing for it. Fortunately, there was nothing fragile about it.
Acheteur Vérifié
purchased on 15/09/2021
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3
/5
★★★☆☆
I bought a bubbler and of course when I receive them I discover that there is no device with the statue, very disappointed because it's just a decoration, and of course no information about it, you have to guess that you have to buy the device in addition to the decoration.
Acheteur Vérifié
purchased on 13/09/2021
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2
/5
★★☆☆☆
Silicate residue in my water
Acheteur Vérifié
purchased on 10/09/2021
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2
/5
★★☆☆☆
A sticker "fragile" to stick on the box these not the sea to drink, Delivery the worst possible, gls are the least noted by their customer, better go through another company. Instead of offering me a standard exchange for a skimmer that suffered a shock the response was "I've seen worse".
Acheteur Vérifié
purchased on 29/08/2021
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Answer from Zoanthus.fr
Hello, We've spoken to you about this by phone and email, your box had suffered some minor tears during transport and in no way was the equipment damaged, which is the main thing. There is no reason to exchange a new device for another, as it will be identical.
We will be happy to assist you in the event of a problem.
Sincerely, Customer Service.
We will be happy to assist you in the event of a problem.
Sincerely, Customer Service.
3
/5
★★★☆☆
I didn't receive the discus Color Red but discus Color if you don't have the Red anymore remove it from your site
Acheteur Vérifié
purchased on 23/08/2021
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3
/5
★★★☆☆
....
Acheteur Vérifié
purchased on 25/07/2021
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3
/5
★★★☆☆
My delivery date was not met
Acheteur Vérifié
purchased on 09/07/2021
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