/10
★★★★★
based on 11642 reviews published
★★★★★
based on 11642 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I have a product that doesn't work and they haven't replied.
Acheteur Vérifié
purchased on 19/06/2021
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Answer from Zoanthus.fr
Hello, I've taken note of your comment, but we haven't received your email concerning the problem with your article. Could you please describe it to our customer service address: [email protected] Thank you in advance, Sincerely
3
/5
★★★☆☆
Sometimes it's a bit tricky to find the product you're looking for.
Acheteur Vérifié
purchased on 13/06/2021
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3
/5
★★★☆☆
The parcel was not delivered to the chosen relay, which was much further from my home and much less convenient.
Acheteur Vérifié
purchased on 12/05/2021
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Answer from Zoanthus.fr
Hello, We apologize for the inconvenience, we will pass on the information to the carriers, so that this incident does not happen again. Thank you and see you soon at Zoanthus.
3
/5
★★★☆☆
Site navigation not very easy
Acheteur Vérifié
purchased on 25/05/2021
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3
/5
★★★☆☆
No GLS driver
Acheteur Vérifié
purchased on 19/05/2021
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3
/5
★★★☆☆
Damaged ATI bottle leaking into the box, probably through the neck, but well packaged.
Acheteur Vérifié
purchased on 11/05/2021
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2
/5
★★☆☆☆
Hello, I'm still waiting for an answer to the problem we've been having
Acheteur Vérifié
purchased on 16/05/2021
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3
/5
★★★☆☆
Fine
Acheteur Vérifié
purchased on 16/05/2021
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3
/5
★★★☆☆
Some items are missing information. Type size and operating precision
Acheteur Vérifié
purchased on 18/05/2021
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3
/5
★★★☆☆
Discount not available for additional orders.
Acheteur Vérifié
purchased on 09/05/2021
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3
/5
★★★☆☆
Very good for the products but I took the most expensive fdp and despite everything, 5 days to receive my products. 17€ order and 12€ fdp...
Acheteur Vérifié
purchased on 07/05/2021
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Answer from Zoanthus.fr
Hello, your parcel left on May 11th, so it was well within our delivery time of 24h/48h. Looking forward to seeing you again at Zoanthus!
3
/5
★★★☆☆
Device faulty on receipt awaiting replacement
Acheteur Vérifié
purchased on 07/05/2021
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2
/5
★★☆☆☆
I'm moderately happy. This was my first order. One item was broken and one was too big.
The maxspect ball box was open in the parcel, so everything was dusty. Too bad
Acheteur Vérifié
purchased on 03/05/2021
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2
/5
★★☆☆☆
The UV filter I received does not work.
Acheteur Vérifié
purchased on 19/04/2021
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3
/5
★★★☆☆
15 days delivery time, no notice from the site about this delay due to a missing product
Acheteur Vérifié
purchased on 31/03/2021
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3
/5
★★★☆☆
Too bad Zoanthus doesn't take responsibility for their mistakes, otherwise nothing more to say.
Acheteur Vérifié
purchased on 06/04/2021
Translated review
Answer from Zoanthus.fr
Hello, thank you for your feedback.
As I was able to tell you when you contacted our after-sales service, the Fauna Marin ICP analysis now contains a single test tube. If the sticker is missing, simply note your email address on the sample after creating your account with them so that they can find you. This is the procedure given to us by Fauna Marin in this case.
We take responsibility for our mistakes when there are any, but in this case, I'm sorry, there aren't any.
We remain at your disposal should you have any difficulty.
Sincerely, Clément
As I was able to tell you when you contacted our after-sales service, the Fauna Marin ICP analysis now contains a single test tube. If the sticker is missing, simply note your email address on the sample after creating your account with them so that they can find you. This is the procedure given to us by Fauna Marin in this case.
We take responsibility for our mistakes when there are any, but in this case, I'm sorry, there aren't any.
We remain at your disposal should you have any difficulty.
Sincerely, Clément
2
/5
★★☆☆☆
My order arrived in Épinal even though I am near Nancy. The tracking of my order was wrong. In Nancy, they told me my order was in Épinal, and from Épinal they told me Nancy... very disappointed with the organization!
On the other hand, I'd like to thank the people at the relay point, who were lovely and very professional! Without them, my order would still be in the wild The shipping costs are quite expensive, a little disappointed there too
Acheteur Vérifié
purchased on 11/04/2021
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3
/5
★★★☆☆
Super site
Acheteur Vérifié
purchased on 12/04/2021
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3
/5
★★★☆☆
The handling of the product lists is not very pleasant, because when a product is in "details" consultation, the return to the list is done randomly (?) you have to scroll down the list again to find the place where you were... boring A pity, because the product sheets are well classified and pleasant to look at, technically well informed.
Acheteur Vérifié
purchased on 06/04/2021
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3
/5
★★★☆☆
The delivery was not made to my home but to a relay 6 kilometers away.
Acheteur Vérifié
purchased on 31/03/2021
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2
/5
★★☆☆☆
The lamp was placed in the wrong place, at the bottom of the box due to its fragility!
Acheteur Vérifié
purchased on 25/03/2021
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Answer from Zoanthus.fr
Hello, We apologize for this inconvenience, please do not hesitate to contact our after-sales service to respond to your request. Have a nice day.
The Zoanthus team!
The Zoanthus team!
3
/5
★★★☆☆
Some problems with ghl delivery
Acheteur Vérifié
purchased on 28/03/2021
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3
/5
★★★☆☆
Product inside packaging received in "poor" condition (dirty with traces of wear?). Customer service needs to be improved, because there's a bit of bad faith here. However, I've had no problems so far, and I've always given them 5 stars. The site sells quality products, and in my case, delivery has always been extremely fast - and for that, thank you Zoanthus!
Acheteur Vérifié
purchased on 18/03/2021
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3
/5
★★★☆☆
Check orders before packing
Acheteur Vérifié
purchased on 07/03/2021
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2
/5
★★☆☆☆
Delivery not respected .waited all day for nothing. delivery the next day without warning without apology. lamentable.
Acheteur Vérifié
purchased on 01/03/2021
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2
/5
★★☆☆☆
Poor packaging. My previous purchases were fine.
Acheteur Vérifié
purchased on 21/02/2021
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2
/5
★★☆☆☆
Products often out of stock no one replies to emails or phone calls
Acheteur Vérifié
purchased on 17/02/2021
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2
/5
★★☆☆☆
Delivery not communicated; calls then deferred delivery ds another place DPD brief as regards the system Nano big leak of the cartridge manometre closed and fast face as indicated. Intense cold release, slight burn! There is no spi gasket or anything else!
Acheteur Vérifié
purchased on 11/02/2021
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2
/5
★★☆☆☆
Good overall! However, lack of rigor in the preparation of customer orders!
Acheteur Vérifié
purchased on 12/01/2021
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3
/5
★★★☆☆
Fast, efficient preparation, but the customer welcome on site needs improving: very cold, a little smile would be nice for customers too.
Acheteur Vérifié
purchased on 05/02/2021
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