/10
★★★★★
based on 10724 published reviews
★★★★★
based on 10724 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
I received a box of live phytoplankton 3 days after it was sent, even though I wanted to pay by Chronopost. It wasn't even packed with polystyrene protection, which is compulsory for live products. I didn't even open the hermetically sealed bottle because it smelled so rotten. I sent an e-mail, but Monsieur was offended and sent me packing. It doesn't matter, there are other, more intelligent suppliers.
Acheteur Vérifié
purchased on 06/08/2018
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Answer from
Zoanthus.fr
Hello, thank you for your kind feedback.
As explained to you many times, zoanthus was on vacation until August 8th (which was clearly announced in various places on the site, at the bottom of the page in red and on all the product sheets with the mention "shipped on August 8th"). So it didn't take three days for your order of the 6th to arrive, since it left on the 9th for delivery on the 10th. That's 24 hours in transit.
As for the phytoplankton, there's no problem with a refund, the store simply needs to collect the goods. Best regards Clément
As explained to you many times, zoanthus was on vacation until August 8th (which was clearly announced in various places on the site, at the bottom of the page in red and on all the product sheets with the mention "shipped on August 8th"). So it didn't take three days for your order of the 6th to arrive, since it left on the 9th for delivery on the 10th. That's 24 hours in transit.
As for the phytoplankton, there's no problem with a refund, the store simply needs to collect the goods. Best regards Clément
3/5
★★★☆☆
I ordered two Eheim dispensers. The supplied pins exploded. In each dispenser... on.
Acheteur Vérifié
purchased on 27/07/2018
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3/5
★★★☆☆
Delivery not so fast, no explanation with the products, welcome offer of 5% not respected, I would not renew.
Acheteur Vérifié
purchased on 04/03/2018
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Answer from
Zoanthus.fr
Hello, Thank you for your review. I would like to reply to you because I do not understand your comments... Your package left our warehouse in less than 24 hours and was delivered within 2 days by Mondial Relay. (normal delivery time: 2/4 days). For more urgent orders, other carriers are available. For product explanations, did you contact me, if so I have no trace of them? Instructions are included on all packaging, followed by a more detailed explanation on all online product sheets. Of course, if that's not enough, I'm available by phone and email 7 days a week. For the 5% discount on your first order, everything is explained on the Zoanthus website. The first step is to sign up for the newsletter. A discount code is then sent to you by email, which you enter in your basket before placing your order.
For these 3 points, I find that your comments are not justified. Best regards Clément
For these 3 points, I find that your comments are not justified. Best regards Clément
3/5
★★★☆☆
1 box was not complete. I phoned, wrote, they were supposed to send me what I was missing but I'm still waiting.
Acheteur Vérifié
purchased on 30/01/2018
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2/5
★★☆☆☆
We received the products with damaged boxes: bucket handle missing, bucket broken so no container to keep the Kh...
Acheteur Vérifié
purchased on 02/01/2018
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3/5
★★★☆☆
My payment by bank transfer was not taken into account and I had to follow up myself after 10 days. Once this problem was resolved, everything went smoothly.
Acheteur Vérifié
purchased on 29/12/2017
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3/5
★★★☆☆
Poor packaging Test box under a 10kg soil bag Result box explodes
Acheteur Vérifié
purchased on 17/12/2017
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3/5
★★★☆☆
My parcel arrived in a shambles, the salt for salt bucket was broken, the product had spread all over the box.
Acheteur Vérifié
purchased on 03/12/2017
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2/5
★★☆☆☆
Incomplete order and damaged products no response from customer service following my complaint
Acheteur Vérifié
purchased on 18/11/2017
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3/5
★★★☆☆
The order was shipped quickly and the material was very well packaged. The only problem was a product error in the preparation of the order.
Acheteur Vérifié
purchased on 04/07/2017
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Answer from
Zoanthus.fr
Hello, Thank you for your feedback.
I apologize once again for the preparation error on your order. The after-sales service took care of your problem quickly and immediately, I think that's the main thing. The delivery of your product is scheduled for Wednesday at the relay point. Have a good Sunday. Sincerely Clément
I apologize once again for the preparation error on your order. The after-sales service took care of your problem quickly and immediately, I think that's the main thing. The delivery of your product is scheduled for Wednesday at the relay point. Have a good Sunday. Sincerely Clément
3/5
★★★☆☆
Very good but it's a shame we don't have free home delivery like some sites, we have to go to a relay point and depending on the timetable it's not easy to pick up our items, but I recommend it anyway, the products are great and the service is serious.
Acheteur Vérifié
purchased on 07/05/2017
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3/5
★★★☆☆
Means,, zooplankton must be kept cool, why do you send a shipment on Friday, knowing that the delivery will be made at best on Monday, in my case Tuesday....? 5 days in a depot, (you can do better).
Acheteur Vérifié
purchased on 21/04/2017
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Answer from
Zoanthus.fr
Hello, thank you for your advice. But I would like to tell you that Seachem Zooplankton should never be kept in the fridge before opening. The product has not been altered in any way during transport. So I don't understand your comment. The contract has been fulfilled on my side.
3/5
★★★☆☆
It's a pity that the free delivery from 69€ is only valid for a delivery in relay point and not at home as on other site. For the rest, nothing to say, top packaging and quality products. I also got the little extra which is the sample XD food.
Acheteur Vérifié
purchased on 03/03/2017
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3/5
★★★☆☆
Good quality products 3 weeks before delivery
Acheteur Vérifié
purchased on 27/01/2017
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3/5
★★★☆☆
Very good site, clear and easy to use, fast delivery.
Acheteur Vérifié
purchased on 16/12/2016
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2/5
★★☆☆☆
The products ordered are very good...too bad the bucket of salt arrived broken, punctured, it really spoils everything...
Acheteur Vérifié
purchased on 28/11/2016
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Answer from
Zoanthus.fr
Hello, Thank you for your feedback.
I'm sorry to hear that your bucket of salt arrived broken. The packaging is designed to absorb shocks, and a sheet of polystyrene is placed under the bucket. Despite this, with a weight of 30 kilos, if the parcel is thrown away by the carrier, the bucket will break for sure, as it cannot withstand such treatment.
You should have refused the parcel and a refund would have been requested from DPD. In the case where you accept the goods, a recourse is unfortunately no longer possible. I remain available if you need further information. I hope to see you soon on Zoanthus.fr Sincerely Clément
I'm sorry to hear that your bucket of salt arrived broken. The packaging is designed to absorb shocks, and a sheet of polystyrene is placed under the bucket. Despite this, with a weight of 30 kilos, if the parcel is thrown away by the carrier, the bucket will break for sure, as it cannot withstand such treatment.
You should have refused the parcel and a refund would have been requested from DPD. In the case where you accept the goods, a recourse is unfortunately no longer possible. I remain available if you need further information. I hope to see you soon on Zoanthus.fr Sincerely Clément
3/5
★★★☆☆
Good overall
Acheteur Vérifié
purchased on 16/09/2016
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3/5
★★★☆☆
Excellent service and fast delivery, but unfortunately there are still additional charges via PayPal.
Acheteur Vérifié
purchased on 30/08/2016
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3/5
★★★☆☆
Delivery a little long.
Acheteur Vérifié
purchased on 05/08/2016
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3/5
★★★☆☆
Order received promptly, missing expiration date label on zeobak.
Acheteur Vérifié
purchased on 27/07/2016
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3/5
★★★☆☆
Too bad about the extra PayPal fees.
Acheteur Vérifié
purchased on 17/07/2016
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3/5
★★★☆☆
I found a hair in one of the balling bags, so I'm rather skeptical about the care taken with product packaging.
Acheteur Vérifié
purchased on 01/07/2016
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3/5
★★★☆☆
Very fast, good advice. But shipping costs are prohibitive, where others offer shipping from 69€! 20€ per parcel relay, unbelievable.
Acheteur Vérifié
purchased on 31/03/2016
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