/10
★★★★★
based on 10994 published reviews
★★★★★
based on 10994 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Very good product, just a small problem with delivery, a canister that didn't close properly, but nothing serious.
Acheteur Vérifié
purchased on 01/11/2020
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3/5
★★★☆☆
Hello the site seems very good, the problem would come more from the delivery! Not ringing the bell and throwing the parcel over the gate could be a new method!
Acheteur Vérifié
purchased on 02/11/2020
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3/5
★★★☆☆
Promised scalpel blades still in short supply
Acheteur Vérifié
purchased on 02/11/2020
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2/5
★★☆☆☆
The product I ordered was no longer in stock, and I only saw it when my order was confirmed. As a result, I was at least 15 days behind schedule, and not even a commercial gesture to compensate ...
Acheteur Vérifié
purchased on 10/09/2020
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2/5
★★☆☆☆
For the company it's OK reactive fast fast answer but unfortunately they have the wrong product so the note is not good on the other hand they offered me free shipping but well I have to buy again
Acheteur Vérifié
purchased on 24/09/2020
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2/5
★★☆☆☆
Well, the general situation means that some mistakes are understandable, as long as they're not repeated...
Acheteur Vérifié
purchased on 28/10/2020
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2/5
★★☆☆☆
Free delivery well received but 10 days after order too long.
Acheteur Vérifié
purchased on 08/10/2020
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Answer from
Zoanthus.fr
Hello, Thank you for taking the time to leave us a review.
You have indeed had a delivery within 10 days following the unavailability of one or more items, your order was awaiting restocking.
To avoid any unpleasant surprises, we display stock levels and lead times directly on the site if stock is insufficient.
Best regards, Clément
You have indeed had a delivery within 10 days following the unavailability of one or more items, your order was awaiting restocking.
To avoid any unpleasant surprises, we display stock levels and lead times directly on the site if stock is insufficient.
Best regards, Clément
3/5
★★★☆☆
No FR instructions
Acheteur Vérifié
purchased on 13/10/2020
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3/5
★★★☆☆
Delay between order and delivery of several weeks. Obliged to relaunch
Acheteur Vérifié
purchased on 17/09/2020
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Answer from
Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus. We have indeed been delayed in the dispatch of your order, so I apologize if this has caused you any inconvenience.
We've had some problems with Dennerle restocking over the last few weeks. Everything is back in order now.
Sincerely, Clément
We've had some problems with Dennerle restocking over the last few weeks. Everything is back in order now.
Sincerely, Clément
2/5
★★☆☆☆
Average for this order I had to raise 2 x by telephone already had less worries
Acheteur Vérifié
purchased on 06/10/2020
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Answer from
Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus. There was a delay of 10 days between your order and its delivery. This was only due to the fact that you had selected out-of-stock items with a delivery time of 7-10 days.
To avoid any delays, it is important to take note of the information we give on the site. Delivery times are always given before purchase.
Sincerely, Clément
To avoid any delays, it is important to take note of the information we give on the site. Delivery times are always given before purchase.
Sincerely, Clément
3/5
★★★☆☆
It's not easy since the new site has been upgraded and is not intuitive with my cell phone, but I'm getting the hang of it.
Acheteur Vérifié
purchased on 26/09/2020
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3/5
★★★☆☆
Impeccable to recommend
Acheteur Vérifié
purchased on 19/09/2020
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Answer from
Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
3/5
★★★☆☆
Order received complete. On the site it was promised free shipping and 5 euros 1st order but minimum order amount required ABSOLUTELY NOT VISIBLE LEGAL LIMIT. I reported this in writing.
Acheteur Vérifié
purchased on 16/09/2020
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Answer from
Zoanthus.fr
Thank you for your comment. We have taken into account your remark concerning the visibility of the discount.
We look forward to seeing you again at Zoanthus.
We look forward to seeing you again at Zoanthus.
3/5
★★★☆☆
Either! fast delivery but the packaging leaves something to be desired..... the cardboard is not strong enough; it has been affected by the various handling operations; too bad
Acheteur Vérifié
purchased on 15/09/2020
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Answer from
Zoanthus.fr
Thank you for your comment. We take your comment into account and apologize for the inconvenience. We look forward to seeing you again at Zoanthus.
3/5
★★★☆☆
Extremely fast shipping, but shipping costs too high
Acheteur Vérifié
purchased on 15/07/2020
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Answer from
Zoanthus.fr
Hello, thank you for your comment. We have lowered our home delivery charges. We look forward to seeing you again at Zoanthus.
3/5
★★★☆☆
The company is great, but the site is too slow!
Acheteur Vérifié
purchased on 05/07/2020
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2/5
★★☆☆☆
I'm going to place another order and my free shipping has disappeared.
Acheteur Vérifié
purchased on 06/06/2020
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Answer from
Zoanthus.fr
Hello, Thank you for your message. Concerning your order and your note, were you dissatisfied by anything on this order? Sincerely, Mr Coron
3/5
★★★☆☆
I was surprised that the site recorded an order and displayed a product that was available...when it wasn't. I discovered this when I tracked the product. I discovered this when I tracked the product, as I hadn't seen it arrive. Your customer service department confirmed this in return for an e-mail from me. I was forced to make an intermediate purchase with a surcharge in store because I needed it to manage my aquarium. Too bad
Acheteur Vérifié
purchased on 25/05/2020
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2/5
★★☆☆☆
Delays not respected, in reapproval of product, you know much later when the order is placed, and you answer that it is indicated at the order, error. So for me it's over, I'm changing house.
Acheteur Vérifié
purchased on 30/05/2020
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Answer from
Zoanthus.fr
Hello, Thank you for your feedback, but the delivery time was respected on your order.
I reiterate what I said by email, the state of stock is clearly visible on the site before ordering, you just need to know how to read the information given. Otherwise, you will have the same problems with competitors. If you don't, you'll have the same problems with the competition. Cdlt
I reiterate what I said by email, the state of stock is clearly visible on the site before ordering, you just need to know how to read the information given. Otherwise, you will have the same problems with competitors. If you don't, you'll have the same problems with the competition. Cdlt
2/5
★★☆☆☆
Disappointed because there was no follow-up and no response to the various messages sent regarding my order. Unreachable by phone.
Acheteur Vérifié
purchased on 27/04/2020
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3/5
★★★☆☆
Order conforms, fast and well packed! small flat, expensive tariff delivery to go to seek itself in relay colis; 5,30 plus a euros of ?? plus 1.5 for PAYPAL, normally has the load of the salesman, in short domage.
Acheteur Vérifié
purchased on 02/06/2020
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3/5
★★★☆☆
Order much too long for a small piece i've had better delays !!!
Acheteur Vérifié
purchased on 30/05/2020
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3/5
★★★☆☆
Very fast
Acheteur Vérifié
purchased on 01/06/2020
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3/5
★★★☆☆
Received on time but package very damaged.
2 packets of tests received torn, nitrite powder reagent and salifert magnesium tests missing, little spoon.
Acheteur Vérifié
purchased on 23/05/2020
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3/5
★★★☆☆
For zoanthus products. No worries. However, we haven't received the cutting support for 2 x. Why not?
Acheteur Vérifié
purchased on 18/04/2020
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3/5
★★★☆☆
Fast delivery
Acheteur Vérifié
purchased on 13/04/2020
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3/5
★★★☆☆
The redsea nitrate test is unusable for me because the product description is incomplete. The high range cannot be measured with the test alone.
Acheteur Vérifié
purchased on 05/05/2020
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3/5
★★★☆☆
Perfect as usual!
Acheteur Vérifié
purchased on 29/04/2020
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3/5
★★★☆☆
A reliable site offering a good choice of aquarium equipment, with many references available. Market prices respected.
I was disappointed by my first order where I ordered a 25kg salt bucket which arrived completely broken in my parcel which had no external damage. I contacted customer service by e-mail, but got no answer, which is a shame.
However satisfied with my 2nd order RAS.
I advise you not to order large volumes of salt, it doesn't take well to transport.
Acheteur Vérifié
purchased on 18/04/2020
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3/5
★★★☆☆
PACKAGE DAMAGED ON RECEIPT DUE TO POOR PACKAGING (CARDBOARD TOO LIGHT FOR THE WEIGHT INSIDE).
Acheteur Vérifié
purchased on 23/03/2020
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