/10
★★★★★
based on 11649 reviews published
★★★★★
based on 11649 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Fast, efficient preparation, but the customer welcome on site needs improving: very cold, a little smile would be nice for customers too.
Acheteur Vérifié
purchased on 05/02/2021
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3
/5
★★★☆☆
Recu rapidement et bien emballée Moyen pour la date de peremption de la nourriture tetra fevrier 2021 pour un commznde fevrier 2021
Acheteur Vérifié
purchased on 30/01/2021
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3
/5
★★★☆☆
A bit complicated to find products, even when you know their names!
Acheteur Vérifié
purchased on 31/01/2021
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3
/5
★★★☆☆
Hide-and-seek basket
Acheteur Vérifié
purchased on 31/01/2021
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3
/5
★★★☆☆
I'm still waiting for the rest of my order and the product description is not clear.
Acheteur Vérifié
purchased on 09/01/2021
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3
/5
★★★☆☆
The tracking of my parcel was not top notch, my parcel had already been gone for several days when I received the departure notice, then it was at the relay point long before I received the SMS to go and get it, and finally the ROWA resin article was half empty in the box.
Acheteur Vérifié
purchased on 31/12/2020
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3
/5
★★★☆☆
First order received very quickly, ordered Monday morning received Wednesday morning. However, the box of one product arrived in poor condition and this was not due to the delivery as the package was in very good condition. Even if it's just the box, I think it's a shame because I like to keep the boxes in good condition in case of resale of the equipment. Even if it's just the box, it's average for a new product. Another product had a box in poor condition, it looks like a second-hand product, the box looks like it's been handled a lot and the product itself has rub marks on the corners (Milwaukee refractometer). Same reference as I ordered but not the same aesthetic as the product presented on the site. Not a problem in itself, but I was rather surprised.
Acheteur Vérifié
purchased on 04/01/2021
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3
/5
★★★☆☆
MEDIUM
Acheteur Vérifié
purchased on 10/12/2020
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3
/5
★★★☆☆
1st order Product marked in stock but out of stock, I sent 2 messages no return (dialogue) communication service to improve, but product arrived intact and super well packaged
Acheteur Vérifié
purchased on 06/12/2020
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3
/5
★★★☆☆
Excessive shipping costs for a catastrophic delivery and no commercial gesture to make up for it.
Acheteur Vérifié
purchased on 21/12/2020
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3
/5
★★★☆☆
Very slow delivery .......
Acheteur Vérifié
purchased on 18/10/2020
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3
/5
★★★☆☆
Unclear - focbe there to use pypal and product information very fuzzy
Acheteur Vérifié
purchased on 23/11/2020
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3
/5
★★★☆☆
Too bad nobody answers the phone
Acheteur Vérifié
purchased on 16/11/2020
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3
/5
★★★☆☆
Good service despite having to call customer service to find out the status of the order. Thanks to the team.
Acheteur Vérifié
purchased on 04/11/2020
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3
/5
★★★☆☆
Very good product, just a small problem with delivery, a canister that didn't close properly, but nothing serious.
Acheteur Vérifié
purchased on 01/11/2020
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3
/5
★★★☆☆
Hello the site seems very good, the problem would come more from the delivery! Not ringing the bell and throwing the parcel over the gate could be a new method!
Acheteur Vérifié
purchased on 02/11/2020
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3
/5
★★★☆☆
Promised scalpel blades still in short supply
Acheteur Vérifié
purchased on 02/11/2020
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2
/5
★★☆☆☆
The product I ordered was no longer in stock, and I only saw it when my order was confirmed. As a result, I was at least 15 days behind schedule, and not even a commercial gesture to compensate ...
Acheteur Vérifié
purchased on 10/09/2020
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2
/5
★★☆☆☆
For the company it's OK reactive fast fast answer but unfortunately they have the wrong product so the note is not good on the other hand they offered me free shipping but well I have to buy again
Acheteur Vérifié
purchased on 24/09/2020
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2
/5
★★☆☆☆
Well, the general situation means that some mistakes are understandable, as long as they're not repeated...
Acheteur Vérifié
purchased on 28/10/2020
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2
/5
★★☆☆☆
Free delivery well received but 10 days after order too long.
Acheteur Vérifié
purchased on 08/10/2020
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Answer from Zoanthus.fr
Hello, Thank you for taking the time to leave us a review.
You have indeed had a delivery within 10 days following the unavailability of one or more items, your order was awaiting restocking.
To avoid any unpleasant surprises, we display stock levels and lead times directly on the site if stock is insufficient.
Best regards, Clément
You have indeed had a delivery within 10 days following the unavailability of one or more items, your order was awaiting restocking.
To avoid any unpleasant surprises, we display stock levels and lead times directly on the site if stock is insufficient.
Best regards, Clément
3
/5
★★★☆☆
No FR instructions
Acheteur Vérifié
purchased on 13/10/2020
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3
/5
★★★☆☆
Delay between order and delivery of several weeks. Obliged to relaunch
Acheteur Vérifié
purchased on 17/09/2020
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Answer from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus. We have indeed been delayed in the dispatch of your order, so I apologize if this has caused you any inconvenience.
We've had some problems with Dennerle restocking over the last few weeks. Everything is back in order now.
Sincerely, Clément
We've had some problems with Dennerle restocking over the last few weeks. Everything is back in order now.
Sincerely, Clément
2
/5
★★☆☆☆
Average for this order I had to raise 2 x by telephone already had less worries
Acheteur Vérifié
purchased on 06/10/2020
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Answer from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus. There was a delay of 10 days between your order and its delivery. This was only due to the fact that you had selected out-of-stock items with a delivery time of 7-10 days.
To avoid any delays, it is important to take note of the information we give on the site. Delivery times are always given before purchase.
Sincerely, Clément
To avoid any delays, it is important to take note of the information we give on the site. Delivery times are always given before purchase.
Sincerely, Clément
3
/5
★★★☆☆
It's not easy since the new site has been upgraded and is not intuitive with my cell phone, but I'm getting the hang of it.
Acheteur Vérifié
purchased on 26/09/2020
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3
/5
★★★☆☆
Impeccable to recommend
Acheteur Vérifié
purchased on 19/09/2020
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Answer from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
3
/5
★★★☆☆
Order received complete. On the site it was promised free shipping and 5 euros 1st order but minimum order amount required ABSOLUTELY NOT VISIBLE LEGAL LIMIT. I reported this in writing.
Acheteur Vérifié
purchased on 16/09/2020
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Answer from Zoanthus.fr
Thank you for your comment. We have taken into account your remark concerning the visibility of the discount.
We look forward to seeing you again at Zoanthus.
We look forward to seeing you again at Zoanthus.
3
/5
★★★☆☆
Either! fast delivery but the packaging leaves something to be desired..... the cardboard is not strong enough; it has been affected by the various handling operations; too bad
Acheteur Vérifié
purchased on 15/09/2020
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Answer from Zoanthus.fr
Thank you for your comment. We take your comment into account and apologize for the inconvenience. We look forward to seeing you again at Zoanthus.
3
/5
★★★☆☆
Extremely fast shipping, but shipping costs too high
Acheteur Vérifié
purchased on 15/07/2020
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Answer from Zoanthus.fr
Hello, thank you for your comment. We have lowered our home delivery charges. We look forward to seeing you again at Zoanthus.
3
/5
★★★☆☆
The company is great, but the site is too slow!
Acheteur Vérifié
purchased on 05/07/2020
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