/10
★★★★★
based on 11642 reviews published
★★★★★
based on 11642 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I was surprised that the site recorded an order and displayed a product that was available...when it wasn't. I discovered this when I tracked the product. I discovered this when I tracked the product, as I hadn't seen it arrive. Your customer service department confirmed this in return for an e-mail from me. I was forced to make an intermediate purchase with a surcharge in store because I needed it to manage my aquarium. Too bad
Acheteur Vérifié
purchased on 25/05/2020
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2
/5
★★☆☆☆
Delays not respected, in reapproval of product, you know much later when the order is placed, and you answer that it is indicated at the order, error. So for me it's over, I'm changing house.
Acheteur Vérifié
purchased on 30/05/2020
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Answer from Zoanthus.fr
Hello, Thank you for your feedback, but the delivery time was respected on your order.
I reiterate what I said by email, the state of stock is clearly visible on the site before ordering, you just need to know how to read the information given. Otherwise, you will have the same problems with competitors. If you don't, you'll have the same problems with the competition. Cdlt
I reiterate what I said by email, the state of stock is clearly visible on the site before ordering, you just need to know how to read the information given. Otherwise, you will have the same problems with competitors. If you don't, you'll have the same problems with the competition. Cdlt
2
/5
★★☆☆☆
Disappointed because there was no follow-up and no response to the various messages sent regarding my order. Unreachable by phone.
Acheteur Vérifié
purchased on 27/04/2020
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3
/5
★★★☆☆
Order conforms, fast and well packed! small flat, expensive tariff delivery to go to seek itself in relay colis; 5,30 plus a euros of ?? plus 1.5 for PAYPAL, normally has the load of the salesman, in short domage.
Acheteur Vérifié
purchased on 02/06/2020
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3
/5
★★★☆☆
Order much too long for a small piece i've had better delays !!!
Acheteur Vérifié
purchased on 30/05/2020
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3
/5
★★★☆☆
Very fast
Acheteur Vérifié
purchased on 01/06/2020
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3
/5
★★★☆☆
Received on time but package very damaged.
2 packets of tests received torn, nitrite powder reagent and salifert magnesium tests missing, little spoon.
Acheteur Vérifié
purchased on 23/05/2020
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3
/5
★★★☆☆
For zoanthus products. No worries. However, we haven't received the cutting support for 2 x. Why not?
Acheteur Vérifié
purchased on 18/04/2020
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3
/5
★★★☆☆
Fast delivery
Acheteur Vérifié
purchased on 13/04/2020
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3
/5
★★★☆☆
The redsea nitrate test is unusable for me because the product description is incomplete. The high range cannot be measured with the test alone.
Acheteur Vérifié
purchased on 05/05/2020
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3
/5
★★★☆☆
Perfect as usual!
Acheteur Vérifié
purchased on 29/04/2020
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3
/5
★★★☆☆
A reliable site offering a good choice of aquarium equipment, with many references available. Market prices respected.
I was disappointed by my first order where I ordered a 25kg salt bucket which arrived completely broken in my parcel which had no external damage. I contacted customer service by e-mail, but got no answer, which is a shame.
However satisfied with my 2nd order RAS.
I advise you not to order large volumes of salt, it doesn't take well to transport.
Acheteur Vérifié
purchased on 18/04/2020
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3
/5
★★★☆☆
PACKAGE DAMAGED ON RECEIPT DUE TO POOR PACKAGING (CARDBOARD TOO LIGHT FOR THE WEIGHT INSIDE).
Acheteur Vérifié
purchased on 23/03/2020
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3
/5
★★★☆☆
Difficult period I understand, but lack of communication. More than 1 week to get an answer to my email. I ordered a pipe which I received pierced, one item missing. A bit disappointed when it had gone well the previous 2x.
Acheteur Vérifié
purchased on 02/03/2020
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2
/5
★★☆☆☆
NORMALLY, I NEVER HAD A PROBLEM WITH EU "BEFORE", BUT DURING THE LAST ORDER THERE WAS A BIG PROBLEM WITH THE DPD CARRIER AND NO WAY TO CONTACT ZOANTHUS BY PHONE (ANSWERER) AND ON EMAIL, THEY ANSWERED ME JUSTE A 1/7. ORDER PLACED ON 05/03 DELIVERY OF A FIRST PART ON 14/04 (1,5MOIS ) AND THE REST SENT TOGETHER ON 16/04 WITHOUT ANY EXPLANATION. THE PRICES ARE VERY CORRECT BUT I FELT TOTALLY ABANDONED BY THEIR TEAM. IT'S NOT DIRECTLY THEIR COMPANY'S PROBLEM BUT THEY ARE RESPONSIBLE FOR THE DELIVERY TO OUR HOME. I'LL SEE IF I COME BACK AND IF I GET AN ANSWER FROM THEM NOW.
Acheteur Vérifié
purchased on 05/03/2020
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3
/5
★★★☆☆
Inner packaging stained by product spillage and dosing device broken?
Acheteur Vérifié
purchased on 20/03/2020
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3
/5
★★★☆☆
Substitution and order not delivered in full, awaiting backorder and no announced lead time.
Acheteur Vérifié
purchased on 29/02/2020
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3
/5
★★★☆☆
Order was delivered promptly, but the packaging was very damaged (had been opened and taped up).
Acheteur Vérifié
purchased on 23/03/2020
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2
/5
★★☆☆☆
Rather fast delivery but the case is broken. The products are there but the practicality and aesthetics are not.
Acheteur Vérifié
purchased on 21/03/2020
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2
/5
★★☆☆☆
I've just seen there's a hole in one of the 2 unusable hose connection nipples Richard
Acheteur Vérifié
purchased on 09/03/2020
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3
/5
★★★☆☆
Perfect for the articles, just the delay and my email request without response, but hey I'm glad to have a French site. Sincerely
Acheteur Vérifié
purchased on 09/03/2020
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3
/5
★★★☆☆
Nine days delivery for 4 items in stock and Chronopost is very average
Acheteur Vérifié
purchased on 19/02/2020
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3
/5
★★★☆☆
I.didn't.receive.the.right.membrane
Acheteur Vérifié
purchased on 31/01/2020
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2
/5
★★☆☆☆
The two items in the order arrived damaged, partly due to the quality of the packaging.
Acheteur Vérifié
purchased on 18/01/2020
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3
/5
★★★☆☆
Lack of precision on the use of these ceramic tubes
Acheteur Vérifié
purchased on 23/01/2020
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3
/5
★★★☆☆
Hello. Following my order, I have received a very good Nanostream 6045 turbelle pump from Tunze. However, I can't close the Comline Filter 3163 case, which I opened for cleaning before putting it in the aquarium. Finally, the Cu Profi test I received in January has an expiry date of July 2020, i.e. six months to run 50 tests! Please let me know if it's advisable to place the comline filter in water, in the hope that expansion will allow it to close properly, as well as fixing the baffle in front of the turbine. What about the copper test, which is only valid for 6 months? Is it possible to exchange these two elements? Thanks in advance
Acheteur Vérifié
purchased on 09/01/2020
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3
/5
★★★☆☆
Multiple reminders to be delivered and incomplete delivery
Acheteur Vérifié
purchased on 10/12/2019
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3
/5
★★★☆☆
Perfect order, very fast (received in 2 days, Sunday order received Tuesday) everything is in order and the little gift is always a pleasure. I will only order from this site again, I recommend it!
Acheteur Vérifié
purchased on 22/12/2019
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3
/5
★★★☆☆
No problem for my purchase, but very limited in the choice of aquariums, no bare tanks, only JUWEL kits.
Acheteur Vérifié
purchased on 22/11/2019
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3
/5
★★★☆☆
Incorrectly calibrated thermometer
Acheteur Vérifié
purchased on 20/10/2019
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