/10
★★★★★
based on 11642 reviews published
★★★★★
based on 11642 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Calcium packet with holes, so loss of product. We'd have to use thicker packets, which is odd because the other packets were in good condition.
Acheteur Vérifié
purchased on 18/10/2019
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3
/5
★★★☆☆
I don't understand my invoice, the amount doesn't match the total.
Acheteur Vérifié
purchased on 08/10/2019
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Answer from Zoanthus.fr
Hello , Thank you for your message . What don't you understand on your invoice? You ordered 18€90 of products minus a discount of 0.95€ following the coupon. There are 5€30 for postage, which makes a total of 23€25 ( 18 . 90 + 5 . 30 - 0 . 95 = 23 . 25 ) Sincerely Mr C. C.
3
/5
★★★☆☆
I ordered from this site because I needed the items quickly. At the time of my order all the items were advertised as being in stock but at the time of delivery the filter foams were missing. I went back to the site and it still said that there were 9 items left in stock. However, it is clearly stated "Stock levels are updated in real time on each product sheet".
Acheteur Vérifié
purchased on 15/09/2019
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Answer from Zoanthus.fr
Hello, Thank you for your feedback.
There was indeed a stock error on your order and for that I apologize. In fact, the item ordered turned out to be the wrong one in our stock.
We have decided to make two shipments so that you can receive the first part of your order as soon as possible.
The missing item will be shipped within a few days.
Sincerely, Clément
There was indeed a stock error on your order and for that I apologize. In fact, the item ordered turned out to be the wrong one in our stock.
We have decided to make two shipments so that you can receive the first part of your order as soon as possible.
The missing item will be shipped within a few days.
Sincerely, Clément
3
/5
★★★☆☆
3 working days before dispatch of a product in stock.
Acheteur Vérifié
purchased on 11/08/2019
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3
/5
★★★☆☆
Good site except for the problem of delivery with dpd predict because it keeps postponing delivery.
Acheteur Vérifié
purchased on 28/06/2019
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3
/5
★★★☆☆
Review the Collissimo transport it is abnormal to ask for a signature on a sheet of white paper !!!!!!!!!!!!!
Acheteur Vérifié
purchased on 28/06/2019
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3
/5
★★★☆☆
Not really disappointed with zoanthus, but very disappointed with Chronopost who pockets the money for delivery in 24h and in fact you receive your order 1 week later.... It's a shame because I really needed this order the next day, not 1 week later. Now it's my turn to be the advertising Chronopost in the aquarium world...
Acheteur Vérifié
purchased on 12/06/2019
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3
/5
★★★☆☆
DELIVERY TIME TOO LONG AND PRODUCT NOT AS ORDERED
Acheteur Vérifié
purchased on 28/05/2019
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2
/5
★★☆☆☆
I made a large order, asked for a sample of a plug for cuttings and was sent a 5 cent caramel. For 1/5 of what I ordered, elsewhere I would have been given bonuses, discounts, samples, etc. I don't think I'd recommend Zoanthus. I don't think I'd recommend Zoanthus.
Acheteur Vérifié
purchased on 11/05/2019
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Answer from Zoanthus.fr
Hello, thank you for your feedback. The 5 cts carambars as well as the magnets are offered as a gift with an order.
An order, whatever its amount, does not entitle you to gifts, depending on your wishes, but I still think your comment is daring.
The prices displayed on the site are designed to be as low as possible, even if it means reducing our margins, and delivery times are respected. The service is there. I don't have any samples of plugs for cuttings to give away! If you need more information on a product before buying, the phone is open every day, as is e-mail.
But it's true that if you have the right to larger gifts from competitors, the choice is made on your side.
Sincerely Clément
An order, whatever its amount, does not entitle you to gifts, depending on your wishes, but I still think your comment is daring.
The prices displayed on the site are designed to be as low as possible, even if it means reducing our margins, and delivery times are respected. The service is there. I don't have any samples of plugs for cuttings to give away! If you need more information on a product before buying, the phone is open every day, as is e-mail.
But it's true that if you have the right to larger gifts from competitors, the choice is made on your side.
Sincerely Clément
2
/5
★★☆☆☆
No French instructions and does not match the image.
That said, shipping and parcel preparation are very good.
Acheteur Vérifié
purchased on 26/01/2019
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Answer from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus.
However, you are leaving a review of an item rather than of Zoanthus itself.
The images on the site are not all contractual, but the item you received is the one you ordered.
As for the instructions in French, I can provide them if you ask me on customer service.
Finally, it's a shame to give the site such a bad mark for minor problems with an item that can be sorted out very quickly by the after-sales service. But you still have to ask for it. Sincerely Clément
However, you are leaving a review of an item rather than of Zoanthus itself.
The images on the site are not all contractual, but the item you received is the one you ordered.
As for the instructions in French, I can provide them if you ask me on customer service.
Finally, it's a shame to give the site such a bad mark for minor problems with an item that can be sorted out very quickly by the after-sales service. But you still have to ask for it. Sincerely Clément
3
/5
★★★☆☆
Too bad there are no French instructions.
Acheteur Vérifié
purchased on 22/01/2019
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3
/5
★★★☆☆
Order conformed, a little wait due to an article shortage, but it's a pity that customer service via email does not follow its normal course.
Acheteur Vérifié
purchased on 20/11/2018
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3
/5
★★★☆☆
I'm still waiting for a reply to my previous e-mail concerning my previous order, which I received incomplete.
Acheteur Vérifié
purchased on 02/10/2018
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3
/5
★★★☆☆
Good but stock problem so long delivery
Acheteur Vérifié
purchased on 31/08/2018
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2
/5
★★☆☆☆
Site stock not up to date
Acheteur Vérifié
purchased on 15/08/2018
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2
/5
★★☆☆☆
I received a box of live phytoplankton 3 days after it was sent, even though I wanted to pay by Chronopost. It wasn't even packed with polystyrene protection, which is compulsory for live products. I didn't even open the hermetically sealed bottle because it smelled so rotten. I sent an e-mail, but Monsieur was offended and sent me packing. It doesn't matter, there are other, more intelligent suppliers.
Acheteur Vérifié
purchased on 06/08/2018
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Answer from Zoanthus.fr
Hello, thank you for your kind feedback.
As explained to you many times, zoanthus was on vacation until August 8th (which was clearly announced in various places on the site, at the bottom of the page in red and on all the product sheets with the mention "shipped on August 8th"). So it didn't take three days for your order of the 6th to arrive, since it left on the 9th for delivery on the 10th. That's 24 hours in transit.
As for the phytoplankton, there's no problem with a refund, the store simply needs to collect the goods. Best regards Clément
As explained to you many times, zoanthus was on vacation until August 8th (which was clearly announced in various places on the site, at the bottom of the page in red and on all the product sheets with the mention "shipped on August 8th"). So it didn't take three days for your order of the 6th to arrive, since it left on the 9th for delivery on the 10th. That's 24 hours in transit.
As for the phytoplankton, there's no problem with a refund, the store simply needs to collect the goods. Best regards Clément
3
/5
★★★☆☆
I ordered two Eheim dispensers. The supplied pins exploded. In each dispenser... on.
Acheteur Vérifié
purchased on 27/07/2018
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3
/5
★★★☆☆
Delivery not so fast, no explanation with the products, welcome offer of 5% not respected, I would not renew.
Acheteur Vérifié
purchased on 04/03/2018
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Answer from Zoanthus.fr
Hello, Thank you for your review. I would like to reply to you because I do not understand your comments... Your package left our warehouse in less than 24 hours and was delivered within 2 days by Mondial Relay. (normal delivery time: 2/4 days). For more urgent orders, other carriers are available. For product explanations, did you contact me, if so I have no trace of them? Instructions are included on all packaging, followed by a more detailed explanation on all online product sheets. Of course, if that's not enough, I'm available by phone and email 7 days a week. For the 5% discount on your first order, everything is explained on the Zoanthus website. The first step is to sign up for the newsletter. A discount code is then sent to you by email, which you enter in your basket before placing your order.
For these 3 points, I find that your comments are not justified. Best regards Clément
For these 3 points, I find that your comments are not justified. Best regards Clément
3
/5
★★★☆☆
1 box was not complete. I phoned, wrote, they were supposed to send me what I was missing but I'm still waiting.
Acheteur Vérifié
purchased on 30/01/2018
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2
/5
★★☆☆☆
We received the products with damaged boxes: bucket handle missing, bucket broken so no container to keep the Kh...
Acheteur Vérifié
purchased on 02/01/2018
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3
/5
★★★☆☆
My payment by bank transfer was not taken into account and I had to follow up myself after 10 days. Once this problem was resolved, everything went smoothly.
Acheteur Vérifié
purchased on 29/12/2017
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3
/5
★★★☆☆
Poor packaging Test box under a 10kg soil bag Result box explodes
Acheteur Vérifié
purchased on 17/12/2017
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3
/5
★★★☆☆
My parcel arrived in a shambles, the salt for salt bucket was broken, the product had spread all over the box.
Acheteur Vérifié
purchased on 03/12/2017
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2
/5
★★☆☆☆
Incomplete order and damaged products no response from customer service following my complaint
Acheteur Vérifié
purchased on 18/11/2017
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3
/5
★★★☆☆
The order was shipped quickly and the material was very well packaged. The only problem was a product error in the preparation of the order.
Acheteur Vérifié
purchased on 04/07/2017
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Answer from Zoanthus.fr
Hello, Thank you for your feedback.
I apologize once again for the preparation error on your order. The after-sales service took care of your problem quickly and immediately, I think that's the main thing. The delivery of your product is scheduled for Wednesday at the relay point. Have a good Sunday. Sincerely Clément
I apologize once again for the preparation error on your order. The after-sales service took care of your problem quickly and immediately, I think that's the main thing. The delivery of your product is scheduled for Wednesday at the relay point. Have a good Sunday. Sincerely Clément
3
/5
★★★☆☆
Very good but it's a shame we don't have free home delivery like some sites, we have to go to a relay point and depending on the timetable it's not easy to pick up our items, but I recommend it anyway, the products are great and the service is serious.
Acheteur Vérifié
purchased on 07/05/2017
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3
/5
★★★☆☆
Means,, zooplankton must be kept cool, why do you send a shipment on Friday, knowing that the delivery will be made at best on Monday, in my case Tuesday....? 5 days in a depot, (you can do better).
Acheteur Vérifié
purchased on 21/04/2017
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Answer from Zoanthus.fr
Hello, thank you for your advice. But I would like to tell you that Seachem Zooplankton should never be kept in the fridge before opening. The product has not been altered in any way during transport. So I don't understand your comment. The contract has been fulfilled on my side.
3
/5
★★★☆☆
It's a pity that the free delivery from 69€ is only valid for a delivery in relay point and not at home as on other site. For the rest, nothing to say, top packaging and quality products. I also got the little extra which is the sample XD food.
Acheteur Vérifié
purchased on 03/03/2017
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3
/5
★★★☆☆
Good quality products 3 weeks before delivery
Acheteur Vérifié
purchased on 27/01/2017
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3
/5
★★★☆☆
Very good site, clear and easy to use, fast delivery.
Acheteur Vérifié
purchased on 16/12/2016
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