/10
★★★★★
based on 3401 published reviews
★★★★★
based on 3401 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
1 week passed and still nothing received, no order, no apology, nothing...
Gp
purchased on 03/04/2023
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Answer from
321cbd
Hello and thank you for your comment. During busy periods (sales, promotional periods, etc...) there can be delays in the delivery of parcels, for which we are very sorry. Your order was handed over to our carrier on the day it was dispatched, however a delay in delivery may have occurred, beyond our control, due to the national strike on 13/04/2023. The321 CBD team
1/5
★☆☆☆☆
No receipt by April 14 following my order of April 7, 2023. Too bad
David H.
purchased on 03/04/2023
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Answer from
321cbd
Hello and thank you for posting your review. During promotional offers on our website, and as indicated on the latter, delays may be observed in the preparation and delivery of orders. In addition, we may have observed a postponement of the delivery of your order by our carrier and we apologize for this. We hope that you have received your order and that you are satisfied with the products you have ordered. The 321 CBD team
1/5
★☆☆☆☆
CBD of bad quality, flower very dry and almost infumable, rotten flower moreover I report the problem to the SAV I have to pay to send it back whereas I have the proof in photo that the flower and horrible I will not order any more on this site very disappointed
Yohan T.
purchased on 17/03/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. It's true that some varieties can be drier than others. Everyone is free to have their own preferences and we can only respect yours. On the photo sent to Customer Service, the flower does not show any signs of mildew, or as you put it, the flower is not "rotten". For this reason, we offered to send the product back to you so that Quality Service could examine the contents and provide you with a rapid solution. We have proposed that you return the product at your own expense, because as indicated on our website, returns are at the customer's expense if they do not concern an error in order preparation or a damaged parcel received. In addition, we would like to inform you that the method of consumption of our products is at your discretion. We recommend consuming our CBD flowers by infusion or vaporization in order to limit the negative effects on human health that can be caused by the many harmful compounds in smoke. The 321 CBD team
1/5
★☆☆☆☆
After having had a very professional person on the phone when I placed my order, I received my products and the droppers for each bottle were defective. I had no possibility of making the dropper and I lost half of the product with each dosage... too bad I couldn't send them back because I need them right away for a moving trip. I call and am told bad luck you've had the surprise of finding faulty products .... for a first order this will be the only one.
Tribouilloy
purchased on 13/03/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. We're sorry to hear that you were not satisfied with our products. It is indeed possible that you have received a defective product and we are very sorry about that. Please be aware that we have informed the manufacturer of our oils that you have received them with a pipette problem. Our customer service team offered to return the products to us for a refund, but you refused. We understand your need, but without the product we can't check whether it is indeed faulty and propose a suitable solution. Please know that we always do our utmost to find a solution for our customers whenever there is a problem with their order. We have provided you with a solution that did not suit you due to the urgency of your situation. We're sorry we couldn't do more. The 321 CBD team
1/5
★☆☆☆☆
Product quality
Orlando D.
purchased on 10/03/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
1/5
★☆☆☆☆
Control the real draw of your disposable cigarettes
Marie D.
purchased on 05/03/2023
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Answer from
321cbd
Hello and thank you for your comment. We're sorry, each Askip disposable electronic cigarette gives you 400 to 600 puffs (1.3 ml). It is possible that you have received a defective puff. Please contact our customer service team, who will be happy to help you find a solution together. The 321 CBD team
1/5
★☆☆☆☆
Big rip-off! several cbd herbs ordered but they are all the same and not of good quality!
Mili V.
purchased on 04/03/2023
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Answer from
321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. If you have a complaint, please contact our customer service department, along with a photo of the product you have received. Our customer service team is always available to help you with any anomalies you may encounter when receiving your order. The 321 CBD team
1/5
★☆☆☆☆
I have not received my order
Remi B.
purchased on 04/03/2023
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Answer from
321cbd
Hello and thank you for your comment. You have contacted our customer service department, who have responded to you today to offer you a re-delivery of your parcel. Upon your return, your request will be processed by our service and a return will be made. The 321 CBD team
1/5
★☆☆☆☆
Beware, this is not a French site, despite what they'd have you believe. Their European decree is false. Smoking their cdb can cost you your license.
Sara.a
purchased on 22/01/2023
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Answer from
321cbd
Hello and thank you for your comment. Our entire product range complies with current European Union legislation, i.e. a THC content of less than 0.3%. Nevertheless, with regular consumption, the low percentage of THC present in CBD accumulates in the body and may react positively to a saliva or urine screening test. It's important to know that it's possible to have a positive saliva test with CBD if your CBD consumption is high, which includes a higher level of THC in your blood. As a general rule, in the case of moderate and occasional consumption, traces of THC in CBD can be detected for 6 to 8 hours in the saliva test. If consumption is moderate but regular (several times a week), traces of THC in CBD will be detectable for 24 hours in a saliva test. Finally, if consumption is both high and daily, traces of THC contained in CBD may be detectable in the saliva test up to 7 days after the last intake. We invite you to contact our customer service department for further assistance. How you consume our products is up to you, and 321 CBD cannot be held responsible in the event of a positive test. The 321 CBD team
1/5
★☆☆☆☆
My parcel has not arrived
Charlotte B.
purchased on 21/01/2023
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Answer from
321cbd
Hello and thank you for your comment. Delivery times for Martinique may be longer due to the fact that the parcel is subject to customs control on arrival on the island. Packages take an average of one week to be delivered. The 321 CBD team
1/5
★☆☆☆☆
The site tells me that I received my order on November 16, but I'm still waiting for it. I've never had any problems before.
Anna L.
purchased on 08/11/2022
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Answer from
321cbd
Hello, We are very sorry to hear that your experience with us did not live up to your expectations. We would like to rectify the situation, so we will be contacting you to resolve this issue. The 321CBD team
1/5
★☆☆☆☆
Stop scamming people all the rates are wrong yet I was a loyal customer
Kaci
purchased on 03/11/2022
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Answer from
321cbd
Hello, Thank you for your comment. Our flowers have a naturally high level of CBD, we work with our growers to offer you the best flowers on the CBD market, while respecting the legal THC level in the European Union. The 321CBD team
1/5
★☆☆☆☆
Order placed on 30 October, received on 7 November 2022. Deadlines not respected. Very disappointed and would like to receive a commercial gesture.
Amine B.
purchased on 01/11/2022
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Answer from
321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
1/5
★☆☆☆☆
Impossible to finalize my purchases your system of payment is not good. So for the 3rd time I'm buying from another site....dommage
Anne K.
purchased on 31/10/2022
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Answer from
321cbd
Hello, Thank you for your review and we are sorry to hear that your experience was disappointing. We really appreciate you bringing this issue to our attention. Should you encounter this problem again, please do not hesitate to call our Customer Service Department when making future purchases on our website, so that you can finalize your order with our advisors. The 321CBD team
1/5
★☆☆☆☆
CBD levels announced at 24%. It's all nonsense. The maximum CBD content per THC is 38, and the average is more like 30. In other words, cannabis with 0.2% THC (European) can NEVER have more than 0.2*30 or 35 = 7% CBD. That's like saying 2+1 = 10. A bogus company that doesn't give a g**** damn about its "customers".
Florian V.
purchased on 30/10/2022
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Answer from
321cbd
Hello, The 321 CBD team would like to thank you for taking the time to give us your opinion on our services, as well as for the masterful math lesson. Our flowers have a naturally high CBD content, and we work with our growers to offer you the best flowers on the CBD market, while respecting the legal THC content in the European Union. The 321CBD team
1/5
★☆☆☆☆
Order placed 1 week ago and still nothing received misleading advertising delivery level
Bulot B.
purchased on 30/10/2022
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Answer from
321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
1/5
★☆☆☆☆
I haven't received it yet!
Ab
purchased on 29/10/2022
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Answer from
321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. According to the colissimo tracking system, your parcel has been delivered to your letterbox. We hope you have received your parcel safely The 321CBD team
1/5
★☆☆☆☆
"Chronopost 24-48h" 7 days later, still nothing. Never home again.
Félix B.
purchased on 29/10/2022
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Answer from
321cbd
Hello, Thank you for your comment and we're sorry to hear that your experience was disappointing. After checking your customer account, we can see that our after-sales service provided you with a solution with the return of your order following a stopped tracking (beyond our control). We hope you have received your new parcel and would be delighted to hear your opinion on this return. The 321CBD team
1/5
★☆☆☆☆
Parcel in dispatched status but official departure 1 week later without the slightest response from the customer service department contacted twice in this regard!
Rhum1
purchased on 29/10/2022
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Answer from
321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. We hope you have received your parcel safely The 321CBD team
1/5
★☆☆☆☆
Bottle received empty and customer service unreachable
Fred
purchased on 28/10/2022
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Answer from
321cbd
Hello, Thank you for your comment and we're sorry to hear that your experience was disappointing. After checking your customer account, we can see that our after-sales service has provided you with a solution with the refund of your order following an empty bottle received. (beyond our control). The 321CBD team
1/5
★☆☆☆☆
I placed a first order order 01/11/2022, error of payment of 59.30?! I try again with another order of 61,60? the payment is passed but nothing received, and on my account no order whereas I was well debited on my account. Complaint made by e-mail and no REALLY DISAPPOINTED feedback for my first experience with 321 cbd!!!!!!
Joël V.
purchased on 28/10/2022
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Answer from
321cbd
Hello, We thank you for your comment and are sorry to hear that your experience was disappointing. After checking your customer account, we can see that our after-sales service provided you with a solution with the return of your order following a payment error (beyond our control). We hope that you have received your parcel and would be delighted to hear your opinion on this return. The 321CBD team
1/5
★☆☆☆☆
I placed an order for almost 200? the post office said they had delivered the parcel but I haven't received anything? I'm really disappointed! If the first two deliveries were ok, this one has totally crashed! I'm disgusted? what can I do?
Laurent
purchased on 28/10/2022
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Answer from
321cbd
Hello, Thank you for your comment and we're sorry to hear that your experience was disappointing. After checking your customer account, we can see that our after-sales service provided you with a solution with the return of your order following a package delivered but not received (beyond our control). We hope you enjoy your new parcel. The 3231CBD team
1/5
★☆☆☆☆
Hello, I placed an order on November 02, 2022, and I still haven't received anything. It's been a week and I still haven't heard from you.
Julien D.
purchased on 28/10/2022
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Answer from
321cbd
Hello and thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed.
1/5
★☆☆☆☆
I never received it with an announced delay of 24/48 h...still nothing after more than a week.
Cyrille B.
purchased on 28/10/2022
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Answer from
321cbd
Hello, thank you for your comment. For all orders placed before 2pm from Monday to Friday, we ship the same day and deliver within 48 hours (except for postal delays, which are beyond our control). 48H delivery is effective from the moment your order has been shipped. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
1/5
★☆☆☆☆
I ordered over a week ago. I have received nothing. No one answers y phone y messages. Extremely disappointing.
Jeremy
purchased on 28/10/2022
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Answer from
321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. According to the colissimo tracking system, your parcel has been delivered to your letterbox. We hope you have received your parcel safely The 321CBD team
1/5
★☆☆☆☆
Your products are donkey piss.
Nicolas B.
purchased on 27/10/2022
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Answer from
321cbd
Hello, Thank you for your comment. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team
1/5
★☆☆☆☆
Hello, I was advised to visit this site and was told that it was good, "maybe" but the communication was not so good. Order placed on 31/10/2022 with carrier tracking also received on 31/10/2022. It is now 4/11/2022 and I have still not received my order. I've written to them by email, received no reply, written to their Facebook page, received no reply, and phoned them today on the answering machine, hoping one day to receive my order! I will surely think twice before recommending. Sincerely
B.bruno
purchased on 24/10/2022
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Answer from
321cbd
Hello, We apologize once again for the inconvenience caused. During promotional periods, lead times can be longer than usual, depending on the volume of orders to be processed. This time, we had several thousand orders to prepare and send. Your YBUAJDKLX order was prepared and dispatched on the same day, Monday 31/10/2022. The Colissimo carrier collected the day's orders that same evening. The following day was a public holiday (Tuesday 01/11/2022), which further slowed down deliveries. Colissimo sometimes keeps orders "aside" and scans them later if there is a large volume to be processed. In fact, parcel tracking is activated as soon as the carrier scans the barcode in its warehouse (so you can follow the progress with your tracking number). According to the Colissimo tracking system, your parcel was delivered on Monday. Once again, we apologize for the longer-than-usual delivery time. Please do not hesitate to contact us if you have any questions. Sincerely, 321CBD Customer Service
1/5
★☆☆☆☆
Expensive and not effective. No effect on my pain. Perhaps you need doses of 50 drops a day, in which case a bottle of 200 drops would last 4 days! Quite a budget!!!!
Catherine B.
purchased on 24/10/2022
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Answer from
321cbd
Hello, Thank you for your comment. We are sorry that our CBD oil did not live up to your expectations. However, we would like to inform you that the effects of CBD oil are felt from 20-40mg per day (for a daily intake). These dosages may vary from one person to another, depending on their weight, their body and their needs. To find out what dosage and percentage is right for you, you can use our calculator at the bottom of the oils page. There's no such thing as a perfect dose, as each person reacts differently to CBD.
1/5
★☆☆☆☆
Absolutely no effect Disgusted 31
Michel
purchased on 23/10/2022
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Answer from
321cbd
Hello, Thank you for your comment and we are sorry to hear that our products are not suitable for you. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. Dosage may vary from person to person, depending on weight, body type and needs. There's no such thing as a perfect dose, because everyone reacts differently to CBD. The 321CBD team
1/5
★☆☆☆☆
I've been ordering from this site for 2 years or more. -Price largely questionable compared to the trade found in town. - Delivery time "48h" when I'm delivered 4 to 5 days systematically. -The quality of the flowers is also average, I often find flowers with huge branches that count in the weight of the blow and seeds. Several messages, no reply. Thanks aurevoir.
Ergota
purchased on 21/10/2022
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Answer from
321cbd
Hello, We are sorry to hear that your experience with us was not up to your expectations. We would like to rectify the situation, so please contact us by email or telephone to resolve this issue. The 321CBD team
1/5
★☆☆☆☆
I bought a 10% cbd oil and compared it to the oil I had taken before in a store near me the effects are almost nil I'm really disappointed.
Yves L.
purchased on 18/10/2022
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Answer from
321cbd
Thank you for your feedback. We are sorry that our CBD oil did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together.
1/5
★☆☆☆☆
Super disappointed by this order I'm usually quite satisfied but this is unacceptable, I ordered 25g of orange Bud which is one of your most expensive variety the heads are not well handled very small and especially the most annoying is the number of seeds present in almost all heads I find that the quality of your products decreases more and more for some time, I'm even thinking of changing site for my orders while I order from you for almost 3 years. In short, I'm very disappointed with 321cbd.
Damien S.
purchased on 17/10/2022
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Answer from
321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch may differ slightly in appearance and fragrance from the next. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
1/5
★☆☆☆☆
Disappointed with the last order too many branches ???
Abdelaziz S.
purchased on 08/10/2022
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Answer from
321cbd
We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, accompanied by a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order.
1/5
★☆☆☆☆
They really don't flavor their grass. All the varieties have the same taste and smell. I absolutely do not recommend 321cbd. Null and void.
Cedric S.
purchased on 08/10/2022
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Answer from
321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. Being natural products, each batch differs slightly in appearance and fragrance from the other. Customer satisfaction being our priority, we thank you for informing us of your dissatisfaction.
1/5
★☆☆☆☆
Very good products.fast shipping.
S?verine L.
purchased on 08/10/2022
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Answer from
321cbd
Thank you for your comment, which seems to be positive and not negative as the number of stars you gave us might indicate. Is there a reason for this? Please know that we always strive to offer our customers an exceptional experience.
1/5
★☆☆☆☆
Hello, I ordered on September 30th. I received an email from colissimo, package lost. Today is the 7/10 I have no news, I know it's not 321cbd's fault but still, who can't read an address... I need it medically. I've done 3 sponsorships and I order regularly. I'd like to know what's happening with my parcel and after a week without any news, I'm hoping for a commercial gesture. Thank you in advance. Deloison Jennifer
Jennifer D.
purchased on 26/09/2022
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Answer from
321cbd
We are sorry to hear that your experience with us did not live up to your expectations. After verification, your parcel has suffered several routing errors, resulting in a delay in delivery. Unfortunately, we cannot be held responsible for problems encountered at sorting centers. We can see that your parcel was delivered to your letterbox on 08/10/2022 and we hope that you received it safely. In the future, if you encounter a problem with a parcel, we invite you to contact our after-sales service directly, so that we can deal with your request more quickly.
1/5
★☆☆☆☆
Hello, I haven't found a better one, no doubt because my pathology is too serious or the CBD 20mg isn't strong enough! But I'm 89 years old, I have hip replacements and osteoarthritis everywhere.
Julien S.
purchased on 20/09/2022
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Answer from
321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention.
1/5
★☆☆☆☆
I still haven't received my CBD
Shaan S.
purchased on 18/09/2022
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Answer from
321cbd
Thank you for letting us know about this problem. Your feedback helps us to do better. We are looking into this problem and hope to resolve it quickly and correctly.
1/5
★☆☆☆☆
I don't want to have to ask 40 times for an opinion. Here it is
Gerard L.
purchased on 13/09/2022
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Answer from
321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again.
1/5
★☆☆☆☆
Here's the proof. 321CBD 0 Order history MSEDUSCWK Carrier Colissimo Domicile Payment method Vivawallet Order reference MSEDUSCWK - placed on 05.09.2022 Delivery address Aubervillers France Billing address Aubervillers France Order status 08/09/2022, Shipped, received on 10 September 05/09/2022 Payment accepted
Abdelaziz S.
purchased on 13/09/2022
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Answer from
321cbd
We are sorry to hear that your experience with us did not live up to your expectations. As indicated on our website, 48-hour delivery cannot be guaranteed during sales periods. After checking your customer account, we can see that customer service has returned to you to explain the situation. In addition, your parcel was dispatched on 08 September and indicated as delivered on 10 September, i.e. a delivery time of 48 hours from the time your order was dispatched.
1/5
★☆☆☆☆
Parcel not received because it was sent to a delivery point whereas I usually receive it in the mailbox, so the order was placed over a week ago and still nothing.
Fadhima N.
purchased on 04/09/2022
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Answer from
321cbd
Thank you for your comment. We apologize for the inconvenience. A request has been made to colissimo customer service to determine the circumstances of this delivery and to ensure that this dispute does not recur. The 321CBD team.
1/5
★☆☆☆☆
My order is missing bags, the package was open.
Laurence
purchased on 02/09/2022
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Answer from
321cbd
We thank you for your feedback and are sincerely sorry for this inconvenience. We were able to ascertain during your exchange with our customer service department that a new shipment containing the missing package had indeed been dispatched from our premises in order to regularize this dispute. We hope you have received it safely. The 321CBD team.
1/5
★☆☆☆☆
For the first time, I'm disappointed with the customer service, impossible to reach them over 2 days, voicemail, and no response to an email sent 4 days ago... On the other hand, I received a notice of satisfaction. Well, these things happen. The fact remains that I'm still an officionados. A pluche...
Gilles D.
purchased on 29/08/2022
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Answer from
321cbd
We always strive to offer an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. In view of the high volume of traffic during our previous promotional offer. Customer Service does its utmost to respond to every request. Satisfaction e-mails are sent automatically. Our after-sales service remains at your entire disposal. The 321CBD team.
1/5
★☆☆☆☆
First order and moreover sponsored by a friend I did not receive like her the small grinder which was offered to him at the time of his first order then on a bag of the 3 ordered instead of having the 5g envisaged I had only 4g I sent via the site a message to explain the situation and my disappointment further to that and 4 days later still no answer..... I don't find this very serious.... So yes, the deliveries arrive on time, yes, the products are of excellent quality.... But the welcome on the site, the weight of the bags and the commercial return is really average.
David B.
purchased on 27/08/2022
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Answer from
321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. During your exchange with our customer service, our representative responded to your request. As explained in your previous exchange, the offer of free grinders was of limited duration, and was also a limited offer depending on stock. We invite you to send us a photo of the product closed and sealed with the weight indicated when you weighed it. This will enable us to forward your request to the relevant department, so that we can resolve the dispute. We are still waiting for your return... Our after-sales service remains at your entire disposal if your parcel has suffered an incident, or other, we can agree on a solution together. The 321CBD team.
1/5
★☆☆☆☆
My dog refuses, with the utmost energy, to swallow the drops
Suzanne
purchased on 13/08/2022
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Answer from
321cbd
Thank you for your feedback. CBD oil can be given directly to the animal's mouth. Animals may refuse to take it directly. You have the option of administering the oil with food, treats or possibly a chew toy. The 321CBD team.
1/5
★☆☆☆☆
Last zero order very disappointed
Emilien D.
purchased on 02/08/2022
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Answer from
321cbd
We are very sorry that you did not enjoy our Nina Limone variety. During your interaction with our customer service department, you informed us of your dissatisfaction after receiving the Nina Limone variety containing "too many branches". However, as our customer service department was unable to respond favorably to your request for a refund, a reply from our customer service department was reported to you the same day. All varieties are made up of branches, which is why we put a few extra grams in each bag to compensate for this. It is therefore quite normal to find branches in your bags, as it is thanks to the branches that the buds (heads) remain whole. In order to best respond to your request and settle this dispute, our customer service department has asked you to send us a photo of the product you received, so that we can settle the dispute. To date, our customer service is still waiting for your return... The 321CBD team
1/5
★☆☆☆☆
Delivery too long order still not received!
Chris T.
purchased on 31/07/2022
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Answer from
321cbd
We are sorry to hear of your dissatisfaction. The delivery of your shipments is currently disrupted in your area. We apologize for the inconvenience. Colissimo is doing its utmost to deliver your items as quickly as possible. Our customer service will carry out checks and contact our carrier in order to better understand the problem encountered during the delivery of your parcel and to resolve it as quickly as possible. The 321CBD team.
1/5
★☆☆☆☆
Bad and too expensive
Fifi
purchased on 15/07/2022
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Answer from
321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this to our attention. We are sorry that the variety was not up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team
1/5
★☆☆☆☆
Bad for the health to vomit hard as a stone
Damien S.
purchased on 13/07/2022
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Answer from
321cbd
We always strive to offer an exceptional experience, and are deeply sorry when we fail to meet our customers' expectations. Visually, Moonrock is compact and smooth, comparable to a moonstone, as the name suggests. Its CBD content is well above average, making Moonrock a product for an informed public who have already consumed CBD at a lower percentage. Moonrock is not your average CBD flower. In fact, it's a manufactured product that undergoes a complex and meticulous process. To achieve this, the CBD flowers are first infused in hemp oil. Once impregnated, the flowers are rolled in pollen and skuff, more commonly known as resin. The result is these small, smooth, crumbly moonstones in shades of green and brown. We invite you to get in touch with our customer service team, who will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
1/5
★☆☆☆☆
Incomprehensible delivery times. Order placed on 07/07 and still not delivered.
Yannick S.
purchased on 10/07/2022
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Answer from
321cbd
We sincerely apologize for this inconvenience. Please excuse our carrier for this inconvenience, rest assured we will always find a solution to satisfy you. Please excuse our carrier for this inconvenience, we guarantee that your package was delivered to colissimo on the day of shipment 08.07.22 as indicated on your customer account, however it was never scanned at the sorting center in Thionville France, which can happen if the package is lost or possibly stolen.(reassure you this situation remains exceptional) Our customer service has returned your order. We have added a 5-gram packaging as a commercial measure. We hope that this commercial gesture demonstrates our desire to maintain a privileged relationship. The 321CBD team.
1/5
★☆☆☆☆
I would no longer choose this packaging, which is of no interest to me. I prefer oils. 20? in the garbage can Too bad
Émilie Z.
purchased on 05/07/2022
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Answer from
321cbd
Thank you for your feedback. We are sorry to hear of your disappointment. CBD crystals can be mixed with a carrier oil and poured into a dropper bottle to further maximize the effects of CBD. Regarding the dosage of CBD crystals, whatever you use them for, and especially for therapeutic purposes, it's best to go slowly and gradually increase the dose. There is no such thing as a universal dosage, as each individual may react differently to the product. The effects are known to vary from one person to another, which is why we offer different types of CBD products in our online store. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
1/5
★☆☆☆☆
Totally inefficient 25 euros spent for nothing
David J.
purchased on 30/06/2022
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Answer from
321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we do not meet our customers' expectations. Thank you for taking the time to bring this to our attention. We use your feedback to improve and ensure this doesn't happen again. CBD oil for dogs has soothing properties that can attack painful joints, bringing relief to your dog thanks to the anti-inflammatory effects of cannabidiol. There is no set formula for determining the correct dosage of CBD oil in dogs. The dosage recommended by the manufacturer is 1 to 3 drops per 10 kg body weight, two or three times a day. For puppies, this dosage is reduced to 1 to 2 drops, once or twice a day. Each animal is unique and reacts in its own way to taking CBD, just as humans do. We recommend you try different dosages, gradually, to find the one that best suits your pet's needs. The 321CBD team.
1/5
★☆☆☆☆
2 times that I order on this site and 2 times that the trim is powder. Very few heads. Disappointing
Laurent D.
purchased on 26/06/2022
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Answer from
321cbd
Thank you for your feedback. Trim comes from all the residues left over from cutting CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils, but above all small buds concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. The 321CBD team.
1/5
★☆☆☆☆
Bjr order on the 19th and delivered on the 24th ... out of delai .en attente d'un geste commercial.merci
Gregory R.
purchased on 17/06/2022
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Answer from
321cbd
Thank you for your feedback. In view of the high volume of orders due to previous promotional offers, and as indicated on our website, delays may have been observed in the processing and dispatch of orders, for which we apologize. Orders placed before 2pm Monday to Friday are dispatched the same day, with delivery taking 48 hours (working days). 48H delivery is effective from the moment your order has been shipped. The 321CBD team.
1/5
★☆☆☆☆
Delivery is usually fast, but this time it took almost a week to get the wrong product...
Ras
purchased on 16/06/2022
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Answer from
321cbd
Thank you for letting us know about this problem. Your feedback helps us to do better. Thank you for purchasing from our online store. You finalized your order on 20.06.22 at 14:36. Packages are dispatched within 48 hours for orders placed and paid for before 14:00. As a result, your parcel was picked up by our carrier on the following day, 21.06.22. In view of the high volume of orders due to previous promotional offers, and as indicated on our website, delays may have occurred in the processing and dispatch of orders, for which we apologize. According to colissimo, your parcel was delivered on 24.06.22, a delay of 3 days. We apologize for this inconvenience, which may be due to an error in the preparation of your order. We invite you to write to our customer service department if you notice an anomaly on receipt of your parcel, together with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. We would like to rectify the situation, which is why our customer service department will contact you in order to regularize the dispute and ensure your complete satisfaction. The 321CBD team.
1/5
★☆☆☆☆
I had high hopes for this product but I'm still disappointed because I don't feel any effect. I started with 5 drops, then 10, 15, 20 and 25. No difference at all.
Mach
purchased on 16/06/2022
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Answer from
321cbd
Thank you for your feedback. The first reason you haven't felt the effects of CBD may be that you haven't yet found the right dosage. Since there's no perfect dosage or risk of overdosing with CBD, it's not always easy to find the dosage that's right for you, especially if you're just starting out. The best way to find the right dosage of CBD is simply to experiment, starting with the smallest amount possible. It's perfectly normal for the first dose not to be conclusive. Increase doses gradually, until you find the right quantity and the right level of CBD. If CBD doesn't work for you, it may be because you haven't yet found the right format. Oil, flower, resin, wax, crystals... All these forms of CBD produce effects of varying strength. For example, concentrated forms such as CBD wax or resin can give you powerful relaxing effects, whereas flowers won't be strong enough for you. The higher the CBD concentration, the more intense the effects. No, there's no need to increase doses drastically to experience powerful effects. On the contrary, it would be counterproductive. To optimize the benefits of cannabidiol, always start with a low dose and build up gradually. Before increasing quantities, you may want to consider a product with a higher CBD content. We invite you to get in touch with our customer service team, who will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
1/5
★☆☆☆☆
Last order not received Order reference: EHQSIWQUX ORDER placed on 18/06/2022
Richard R.
purchased on 16/06/2022
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Answer from
321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. In order to provide you with an impeccable service, our customer service team will contact you to resolve the issue and ensure your complete satisfaction. We invite you to write to our customer service department if you notice a problem with the delivery of your parcel. Our customer service team is always available to help with any problems you may encounter. The 321CBD team.
1/5
★☆☆☆☆
Quality not top, the best in my eyes remains the ringo. I ordered the tsunami cannabomb and gorilla not top at all !
Clement B.
purchased on 15/06/2022
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Answer from
321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
1/5
★☆☆☆☆
I am very unhappy and disappointed with my order from 321 cbd. I had ordered cbd oil for cats and instead I received a small glass bottle of cbd root. I spent about twenty euros for nothing. I will no longer order from 321 cbd. I don't recommend this site
Agnès V.
purchased on 14/06/2022
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Answer from
321cbd
We are sorry to hear that your experience with us did not live up to your expectations. If you notice an anomaly upon receipt of your parcel, please contact our customer service department, along with a photo of the product received. Our customer service team is always on hand to deal with any anomalies you may encounter on receipt of your order. In this way, we have the opportunity to resolve the dispute as quickly as possible. If we wish to rectify the situation, our customer service team will contact you to explain the steps to be taken and ensure your complete satisfaction. The entire 321CBD team.
1/5
★☆☆☆☆
No effect !!!!
Elyane L.
purchased on 12/06/2022
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Answer from
321cbd
We are very sorry that you did not enjoy our products. We are sorry that CBD products did not live up to your expectations. The effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. In order to offer you the best possible service, our customer service team will contact you today to determine the right dosage for your needs. The 321CBD team.