/10
★★★★★
based on 3467 published reviews
★★★★★
based on 3467 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
No effect at all! Very disappointed
Carlier V.
purchased on 12/10/2023
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Answer from
321cbd
Hello, Thank you for your comment and we are sorry to hear that our products are not suitable for you. However, we would like to inform you that the effects of CBD oil are felt from 20-40mg per day (for a daily intake). These dosages may vary from one person to another, depending on their weight, body type and needs. There's no such thing as a perfect dose, as each person reacts differently to CBD. The 321 CBD team
1/5
★☆☆☆☆
Delivery times promised at two days were not met. Order placed on Monday 04/09 should have been delivered on Thursday 07/09 Received on 18/09 ......
Yannick D.
purchased on 23/09/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. Due to the high demand for our latest Back-to-School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, 48-hour delivery times cannot be guaranteed due to the high volume of orders. Our team is doing everything in its power to ensure that such an inconvenience does not occur again in the future ! The 321 CBD team
1/5
★☆☆☆☆
Poor quality compared to usual, full of seeds, heads half brown really disappointed with this order.
Mickäel D.
purchased on 12/09/2023
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Answer from
321cbd
Hello and thank you for your comment. We are sorry that the product you received was not up to your expectations. The products offered on our online site are 100% natural and grown without additives, which sometimes means that there may be variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
1/5
★☆☆☆☆
The delivery never arrived.
Emilie
purchased on 07/09/2023
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Answer from
321cbd
Hello and thank you for your request. We are sorry to hear that your order did not arrive. Our customer service will contact you to rectify the situation. The 321 CBD team
1/5
★☆☆☆☆
An order validated on 06/9 still not delivered, without even a call from you !!!!
Jorge D.
purchased on 07/09/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. Due to the high demand for our latest Back-to-School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48-hour delivery time cannot be guaranteed due to the high volume of orders. After checking, your parcel was delivered to your letterbox on 18/09/2023. If you have not received it, please contact us by phone or e-mail. Our customer service is always available to answer your questions. The 321 CBD team
1/5
★☆☆☆☆
Too much time between order and delivery. Ordered on 4/09/2023 and on 16/09/2023 still received nothing.
José P.
purchased on 05/09/2023
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Answer from
321cbd
Hello and thank you for your comment. Due to the large number of orders for our latest offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48h delivery time cannot be guaranteed due to the high number of orders. We apologize for any inconvenience this may cause, and our team is doing everything in its power to ensure that this does not happen again in the future. The 321 CBD team
1/5
★☆☆☆☆
Hello, 48h delivery according to the site, order placed on September 4, 2023, today is September 16, 2023, still no news. I asked for a commercial gesture, a 10% voucher that can't be combined with other promotions...I place my orders when there's a 40 or 50% discount, so the commercial gesture is useless. I would have preferred 1g of another product to test. In short, this was my first test on this site, and therefore my last. Hoping to receive my order one day... Yours sincerely
Client
purchased on 05/09/2023
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Answer from
321cbd
Hello and thank you for your comment. Due to the large number of orders for our latest offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48h delivery time cannot be guaranteed due to the high number of orders. Your order was delivered to your letterbox on 16/09/2023 and we hope you received it safely. We apologize for this inconvenience, and our team is doing everything in its power to ensure that this does not happen again in the future. The 321 CBD team
1/5
★☆☆☆☆
Tro long no compensation other than a 10% code wowhhh for a 10-day delay
Emilien D.
purchased on 05/09/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. Our customer service team has contacted you several times to explain the situation and why delivery times have unfortunately been extended. Our team is doing everything in its power to ensure that such an inconvenience does not recur in the future. We apologize for this inconvenience, which is why we have offered you 10% off your next order. The 321 CBD team
1/5
★☆☆☆☆
Meine Ware ist nicht angekommen! Ich bestelle nie wieder.
Raphael B.
purchased on 05/09/2023
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Answer from
321cbd
Hello and thank you for your comment. Our customer service has contacted you to inform you that the parcel was delivered on 08.09.2023 against signature to the address provided. If you have not received the parcel, please contact our carrier GLS to initiate an investigation. Your 321 CBD team
1/5
★☆☆☆☆
Order placed on 05-09-2023 , we are currently on 13-09-2023 and I still have not received anything although it says delivery in 24-48h! the carrier site says: "Your Colissimo will soon be entrusted to us! It is currently being prepared by your sender. As soon as we receive it, you can track its progress here. If you have any questions, please contact your sender or their customer service department."
Yoann G.
purchased on 02/09/2023
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Answer from
321cbd
Hello and thank you for your comment. Due to the large number of orders for our latest offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48-hour delivery time cannot be guaranteed due to the high volume of orders. We apologize for this inconvenience, but our teams are doing their utmost to ensure that you receive your order as quickly as possible. The 321 CBD team
1/5
★☆☆☆☆
Very dissatisfied, 2nd order on 06/09/23 10h24, we are on 11/09/2023 still no delivery You do not keep your commitments
Carole B.
purchased on 31/08/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. Due to the high demand for our latest Back-to-School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48-hour delivery time cannot be guaranteed due to the high volume of orders. We do our utmost to ensure that your order is delivered as quickly as possible and apologize for any inconvenience caused. As customer satisfaction is our top priority, all complaints are forwarded to the appropriate department so that we can always listen to our customers' needs and requests. The 321 CBD team
1/5
★☆☆☆☆
Liver problems
Sylvain T.
purchased on 31/08/2023
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Answer from
321cbd
Hello and thank you for your comment. We are very sorry that your experience with us did not go as you expected. If you encountered a problem with your order, please contact our customer service department. They are always available to answer your questions. The 321 CBD team
1/5
★☆☆☆☆
No delivery So, no delivery for an order placed on August 10 and credit card payment 48 hours later, or, nevertheless, they don't seem to mind (not even an apology). However, delivery is part of the order and the company is indeed responsible for the correct receipt of the product ordered and the customer is entitled to demand reimbursement (article 229-15) of the consumer code, so no....What do you want, we're not in it (from Colissimo)" Yes, we are! You're responsible and I'll be happy to send you a summons.
Hommais C.
purchased on 11/08/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your comment. We can confirm that your order left our premises on time, and was then picked up by our carrier. It is possible that there may be a slight postal delay, especially at a time when sorting centers are sometimes holding back flows in order to lighten certain rounds, or using temporary staff. Unfortunately, we are dependent on our carrier, who sometimes gives an indicative delivery time. However, after checking with our carrier, your parcel was delivered to your letterbox on 23/08/2023 at 9:19 am. Due to a delay at the sorting center in department 11, your parcel unfortunately took longer to reach you, for which we are very sorry. We would like to thank you for informing us of your dissatisfaction. Customer satisfaction is our priority and we would like to rectify the situation. The 321 CBD team
1/5
★☆☆☆☆
I received the wrong product
Clo
purchased on 10/08/2023
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Answer from
321cbd
Hello and thank you for your comment. We are sorry to hear that you did not receive the product you ordered. If you notice an anomaly when you receive your parcel, please contact our customer service department with a photo of the product received. Our customer service team is always on hand to answer any queries you may have. The 321 CBD team
1/5
★☆☆☆☆
Delivery of 7 days, twice consecutively without commercial gestures of type point of reductions in spite of fidelity since several years. Special discounts have been reduced. At another site, discounts +, with a bonus offered, trim offered and free delivery, followed and respected... Disappointed, yet satisfied for many years. I don't think I could buy from 321cbd... Despite my numerous e-mails to inform you of my dissatisfaction, no reaction from you other than blaming your partner, the post office and standard e-mails in reply. It's a pity, your products are good, but customer service is not evolving in the right direction!
L F.
purchased on 06/07/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. We are unfortunately dependent on our carrier Colissimo to route and deliver your orders. Unfortunately, Colissimo can sometimes encounter scanning delays in sorting centers, which lengthens delivery times. Unfortunately, these delays are beyond our control. What's more, for every situation, our customer service team makes it a point of honor to respond to all our customers and find a solution together. Unfortunately, we are unable to offer any commercial gesture in the event of long delivery times. However, we always notify our carrier as soon as a problem arises during delivery. This is to make sure it doesn't happen again. As proof, your last order was delivered within 48 hours. We always take our customers' feedback very seriously. The 321 CBD team
1/5
★☆☆☆☆
Very poor quality trim, to be avoided.
Jean-michel
purchased on 24/06/2023
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Answer from
321cbd
Hello and thank you for your comment. Trim comes from all the residues of the cutting of CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils, but above all small buds concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. If you notice an anomaly when receiving your order, we invite you to contact our customer service team, who are always available and happy to help. The 321 CBD team
1/5
★☆☆☆☆
My cat hasn't improved at all, his anxiety is still there, and when I put it under his tongue he drools and when he sees me coming towards him with the bottle he cries. As a result, he's worse than before, so stop it. 18? lost.
Marie B.
purchased on 19/06/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. It's entirely possible that CBD oil isn't right for your cat, because of its taste or texture... Have you tried it in his food? Did you consult your vet before giving it to your cat? It's important to know that medical advice is always preferable, both for us and for our pets. Don't hesitate to talk it over with him or her, your vet will be able to give you the best advice. The 321 CBD team
1/5
★☆☆☆☆
Hello, usually I buy my cbd in a shop near me and after having fallen on one of your promotions I let myself be tempted for a 1st order, in the program 5g of orange Bud - 5g of critical - 5g of lemon haze and 5g of amnesia Kush. Weight-wise, nothing to complain about, all around 5.5 6g, after opening I noticed that the 4 varieties were quite dark in color, rather dry and very light smelling, I still had some lemon haze & orange Bud from my little shop, a beautiful orange-green color and very fragrant! As for taste and smell, there's nothing to see here either, it's really not terrible, very light taste and no sensation at all, just the opposite of the one from my little shop, I think this will be my 1st and last order... I prefer to pay more in store and have a quality product... Yoann
Yoann G.
purchased on 30/05/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. In addition, the variety may differ from one supplier to another. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. The 321 CBD team
1/5
★☆☆☆☆
Order received after one week unacceptable when I was told 48 hours for delivery
Damien L.
purchased on 07/05/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. Our carrier ensures 48-hour deliveries in mainland France. However, it is possible that the carrier encounters delays at the sorting center during the scanning and routing of parcels. We are sorry that you have not received your parcel within 48 hours. The 321 CBD team
1/5
★☆☆☆☆
Amnesia in name only, ultra-moist head...
Jeremy D.
purchased on 04/05/2023
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Answer from
321cbd
Hello and thank you for your comment. We?re sorry, it?s true that some varieties are wetter than others. Everyone is free to have their own preferences and we can only respect yours, hoping not to disappoint you with your next order. The 321 CBD team
1/5
★☆☆☆☆
3 times filtered! bad smell like soap!
Tibo
purchased on 04/05/2023
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Answer from
321cbd
Hello and thank you for your comment. We are sorry to hear that CBD resin did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321 CBD team
1/5
★☆☆☆☆
I ordered two days before a 50% discount. I sent an email to see if you could make a gesture. No answer! A lost customer!
Pierre I.
purchased on 03/05/2023
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Answer from
321cbd
Hello and thank you for your comment. Unfortunately we have not received an email from you. We invite you to do so directly via the "Contact us" tab on our website. When you contact us, you can follow your exchanges with our service directly from your order history. The 321 CBD team The 321 CBD team
1/5
★☆☆☆☆
A regular customer for over 2 years, I've always been satisfied with the quality/price ratio of their products, until I had to contact their customer service department. I used to buy the same variety of flowers, but on my last order I received a poor quality product: relatively airy flowers containing seeds, bad smell and bad taste. I should point out that these characteristics are still common for certain varieties grown outdoors. Except that the variety ordered was supposed to be an indoor one! In my opinion, a mistake was made at the time of ordering, but the customer service department justified itself by citing variations between several batches. In absolute terms, this is absolutely true, and I've already observed this since I've been ordering the same variety for 2 years. Only this time the product is not AT ALL the same, and for the reasons mentioned above I can confirm that it's not a variety grown indoors. In the end, all they offered me was a 10% discount voucher, scant consolation for a former customer who regularly spends good sums with them. [EDIT] I understand that you have a strict policy on complaint deadlines but I think you could have made an exception for a former customer like me who has spent a 4-figure sum with you over the past 2 years. But hey, I should have checked the product on receipt, that'll teach me to trust.
Flav
purchased on 01/05/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. After checking with our customer service department, we have indeed observed a complaint on your part for a variety received at the beginning of April 2023. As indicated during your exchanges with our customer service department, you have 15 days to make a complaint if you encounter a problem with your order. After this period, we are unfortunately unable to respond positively to a complaint. In addition, our service has offered you a commercial gesture on an exceptional basis due to the fact that the complaint deadline has passed. The 321 CBD team
1/5
★☆☆☆☆
The rest is fine (transport and packaging).
Yoann
purchased on 17/04/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. If you encounter a problem when receiving your order, please contact our customer service department with a photo of the product received. This will enable us to deal with your request as effectively as possible. The 321 CBD team
1/5
★☆☆☆☆
AHAHAH, perlimpimpin powder
Jackie T.
purchased on 10/04/2023
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Answer from
321cbd
Hello and thank you for your comment. If you have noticed an anomaly upon receipt of your order, please contact our customer service department with a photo of the product received. Our customer service is always available for any anomalies encountered during the reception of your order. The 321 CBD team
1/5
★☆☆☆☆
Order placed on 10/04, promise of delivery in 48h, here we are on 18/04 and still no parcel received. As is often the case, delivery times are not respected and customer service offers no compensation...
Kristof T.
purchased on 07/04/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) delivery may be delayed, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. In addition, you wished to have your order refunded. However, as indicated by our customer service department, we cannot refund an order that has been dispatched and is in the process of being delivered. Our customer service will contact you in order to respond to your request for compensation. The 321 CBD Team The Team ?
1/5
★☆☆☆☆
To date, the order placed 10 days ago has not been delivered.
Veronique B.
purchased on 06/04/2023
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Answer from
321cbd
Hello and thank you for your comment. We are very sorry to hear of your dissatisfaction with the delivery of your parcel. Indeed, delays were observed in the delivery of packages following the holiday and the national strike day and we are sorry. The delivery of your parcel begins when your order has the status "dispatched", which is when our carrier takes charge of your order. The 321 CBD team
1/5
★☆☆☆☆
1 week since I ordered, still not received
Stephane
purchased on 06/04/2023
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Answer from
321cbd
Hello and thank you for your comment. We apologize for the delays. In fact, Monday 10/04/2023 was a public holiday, so order preparation began on 11/04/2023, and given the high volume of orders, delays may have been observed in order preparation and delivery to our carrier. The delay is due in particular to the national strike on 13/04/2023. However, as indicated on our website, 48-hour delivery is not guaranteed when we offer products on our online store, and delays may occur. Please also note that delivery of your order begins as soon as it has been dispatched. The 321 CBD team
1/5
★☆☆☆☆
10 days after ordering and still no delivery
David B.
purchased on 06/04/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. We are very sorry for the delay in the delivery of your order. Your parcel was handed over to our carrier on the day it was dispatched, as stipulated in your order history. However, delays beyond our control have indeed been noticed at our carrier due to the national strike day of 04/13/2023. The 321 CBD team
1/5
★☆☆☆☆
I still haven't received my order since April 9th.
Fabrice M.
purchased on 05/04/2023
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Answer from
321cbd
Hello and thank you for your comment. We are sorry to hear about your dissatisfaction. There have been delays in the preparation and dispatch of orders. You have contacted our customer service department, which has provided you with an answer regarding the delivery of your parcel. We hope you will be satisfied with your order. The 321 CBD team