9.1/10
★★★★★
based on 3467 published reviews

Latest negative customer reviews

1/5
★☆☆☆☆
Quality is not very good
Theo G.
Theo G.
purchased on 10/10/2024 
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Answer from 321cbd
Hello and thank you for your comment.

We are sorry that our product did not live up to your expectations.
The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.

Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.

The 321 CBD team
1/5
★☆☆☆☆
Last order poor quality
Cat G.
Cat G.
purchased on 25/09/2024 
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Answer from 321cbd
Hello and thank you for your comment.

The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.

The 321 CBD team
1/5
★☆☆☆☆
I ordered on 5/08, delivery was to be within 24H by my company "dpd". On 8/08, I still hadn't received anything, so I decided to call 321cbd, who called the delivery company. The 2 passed the buck. 321cbd decides to open an investigation, which should take about 15 days. Morality I paid 7€60 for a delivery scheduled in 24H, that I will receive in 15 days at best. The customer service was very courteous and quick to open the investigation at the loan of the deliveryman.
Grégory R.
Grégory R.
purchased on 05/08/2024 
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Answer from 321cbd
Hello,

We thank you for taking the time to post your review and apologize for this incident.

It is indeed possible that the DPD carrier encountered a problem during the shipment of your order.
However, in order to provide you with the best possible service, our customer service department will contact you to inform you of the return of your order. You will receive an e-mail with the new tracking number within the day.

The 321 CBD team
1/5
★☆☆☆☆
Disappointed with my last order. Dry product with a taste of poorly dried hay.
Martin D.
Martin D.
purchased on 19/07/2024 
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Answer from 321cbd
Hello and thank you for your comment. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention.

If you notice an anomaly upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.

The 321 CBD team
1/5
★☆☆☆☆
My parcel arrived after I left on business and was opened I did not receive the quantity paid for and had to incur costs again to source elsewhere - very disappointed😡
Sandra D.
Sandra D.
purchased on 21/05/2024 
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Answer from 321cbd
Hello and thank you for taking the time to post your review.

We are sorry to hear that your package was opened and that you did not receive your entire order.

You contacted our customer service department on 03/06/2024 and a response was provided.
In order to process your complaint, please send us a photo of the products received and a photo of the products weighed.
Without these photos, we will unfortunately be unable to process your complaint.

Our customer service is at your disposal and will do its utmost to find a solution to this dispute.

The 321 CBD team
1/5
★☆☆☆☆
Not enough taste
Nicolas L.
Nicolas L.
purchased on 27/05/2024 
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Answer from 321cbd
Hello and thank you for your comment.

We are sorry that your experience with our products did not live up to your expectations.

If you have encountered a problem with one of our products, please contact our customer service department. They will be happy to answer any questions you may have and help you find the right product for your needs.

The 321 CBD team
1/5
★☆☆☆☆
Unfortunately the packaging was non-existent, in fact the product box was very damaged but not the bottle. What's more, there was no expiration date, although I believe this is compulsory. I received a reply from your services one year after opening. What if I open the bottle in a year's time? I don't recommend your site. It's up to you to give me objective answers. I can't evaluate the product as I haven't finished the previous one from another brand. Best regards
Yolande D.
Yolande D.
purchased on 18/05/2024 
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Answer from 321cbd
Hello and thank you for taking the time to post your review.

We attach great importance to the packaging of our products before shipment. However, during shipment, the package may be subject to inconvenience at the sorting center during scanning or transportation.

If your product is stored in a dry place, at room temperature and protected from light, it is still consumable as long as it has not been opened.
Once opened, we recommend keeping the product for one year, always in a dry place, at room temperature and protected from light.

We are always at your disposal should you have any questions concerning the consumption of the product or any other matter.

The 321 CBD team
1/5
★☆☆☆☆
Very satisfied with the de-stressing taste, very good product.
Sylvie D.
Sylvie D.
purchased on 24/04/2024 
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Answer from 321cbd
Hello and thank you for taking the time to post your review.
We are delighted to hear that you are satisfied with our products and that they meet your expectations.

The 321 CBD team
1/5
★☆☆☆☆
The orange bud and amnesia kush flowers I ordered were very dry. I consumed them with a vapo. Set at 180 degrees, I was only able to inhale a puff, after which the flower was burnt. I tried moistening it with steam from a pan on a piece of paper. I was really disappointed, I was really expecting the effects described. I have spondylitis and migraine nausea with drug treatments. In short, pain is part of my daily life and I was expecting a little relief, a relaxing break ... but I couldn't see anything as the flowers were too dry and not usable in my vapo. I turned it down to 160 degrees just in case, but the flower still crumbled after a puff. I'm obviously disappointed. I'm sorry The orange bud flowers and the amnesia kush arrived too dry. I ordered them to relieve me of inflammatory disease and to relax to have a break in my daily life. I consumed them in a vapo set at 180 degrees. First puff ok, then nothing, the flowers are already burnt and unusable. I've tried moistening them with steam over a pan of water, but that's not enough. In short, I'm really disappointed because I wasn't able to experiment and taste the flowers. I expected so much from these flowers, but to take the risk of recommending them and having them arrive still too dry... and paying again. In short, I'm sorry, I would have liked to have been able to give my opinion on usable and consumable flowers.
Sonia R.
Sonia R.
purchased on 10/04/2024 
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Answer from 321cbd
Hello,

The products offered on our online site are 100% natural and grown without additives, which sometimes means that there may be variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly upon receipt of your parcel, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order.

The 321 CBD team
1/5
★☆☆☆☆
CBD flowers loaded with fertilizer. It's clear that productivity is the only objective. What's more, trichomes are scarce, and don't look very good. In short, pass.
Florent R.
Florent R.
purchased on 29/03/2024 
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Answer from 321cbd
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly upon receipt of your parcel, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order.

The 321CBD team
1/5
★☆☆☆☆
Late delivery Very disappointed
Fernando S.
Fernando S.
purchased on 21/03/2024 
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Answer from 321cbd
Hello and thank you for taking the time to post your review.

Your order was indeed delivered on the day it was dispatched on 22/03/2024, however it was never scanned at the outbound sorting center.
Our customer service department therefore returned your order on 26/03/2024 with an additional commercial gesture. This return was delivered to you within 48 hours, i.e. on schedule.

Unfortunately, we cannot be held responsible for delivery problems encountered by Colissimo, and we always do our utmost to ensure that our customers receive their orders.

The 321 CBD team
1/5
★☆☆☆☆
An order placed in January and still nothing received to date March 27. Never received any indication of the arrival of my order at the relay point.
Laetitia V.
Laetitia V.
purchased on 12/01/2024 
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Answer from 321cbd
Hello and thank you for taking the time to post your review.

After checking your customer account, an email was sent to you on 09/02/2024 to inform you that your package had been returned to us. We then offered you the option of having your parcel sent to a relay point or to your home address. Unfortunately, we did not hear back from you regarding your choice of shipment.

As a result, and in the absence of any response from you, your package has not been returned.
We invite you to contact us either by e-mail or by telephone so that we can reship your order either to your home address or to a relay point.

The 321 CBD team
1/5
★☆☆☆☆
I recommend, without hesitation
Bruno C.
Bruno C.
purchased on 22/02/2024 
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Answer from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction.

The 321 CBD team
1/5
★☆☆☆☆
After 1 week of use, I don't feel any benefit: I used to consume CBD oil from a competitor's brand at 5% in full spectrum, but I bought 321cbd's at 10% and it didn't work on me, which is very surprising, I have a small frame and am very sensitive to any substance. In any case, I won't repeat the experience, sorry.
Marianna F.
Marianna F.
purchased on 21/02/2024 
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Answer from 321cbd
Hello,

Thank you for your comment. We're sorry to hear that our products are not to your liking.

However, we would like to inform you that the effects of CBD oil are felt from 20-40mg per day (for a daily intake).
These dosages may vary from one person to another, depending on their weight, their body and their needs.
There's no such thing as a perfect dose, as each person reacts differently to CBD.

The 321 CBD team
1/5
★☆☆☆☆
No effect
Christmas M.
Christmas M.
purchased on 19/02/2024 
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Answer from 321cbd
Hello, thank you for taking the time to post your review and we're sorry that the products you received did not give you complete satisfaction.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.

The 321 CBD team
1/5
★☆☆☆☆
Quality to be desired
Lucas R.
Lucas R.
purchased on 14/02/2024 
Translated review
Answer from 321cbd
Hello and thank you for your comment.

The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.

Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.

If you notice an anomaly on receipt of your parcel, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to deal with any anomalies you may encounter on receipt of your order.

The 321 CBD team
1/5
★☆☆☆☆
Very very nice product👍👌🏽
Nicolas D.
Nicolas D.
purchased on 15/02/2024 
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Answer from 321cbd
Hello and thank you for your comment.
We are committed to satisfying you with quality products and are delighted to hear of your satisfaction.

The 321 CBD team
1/5
★☆☆☆☆
Kerosene degeulasse
Sebastien D.
Sebastien D.
purchased on 08/02/2024 
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Answer from 321cbd
Hello,

Thank you for your feedback.
We are sorry that our product did not live up to your expectations.
Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store.
Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together.

The 321 CBD team
1/5
★☆☆☆☆
I took a new variety... disappointed...
David P.
David P.
purchased on 29/01/2024 
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Answer from 321cbd
Hello and thank you for your comment.
Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store.
Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.

The 321 CBD team
1/5
★☆☆☆☆
Order arrived late Many branches Disappointed
Mehdi B.
Mehdi B.
purchased on 25/01/2024 
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Answer from 321cbd
Hello and thank you for your request.

After checking with our carrier, your order was delivered within 48 hours (working days).

Concerning the branches, please note that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this.
In fact, it's quite normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) stay whole.
We invite you to send us a photo, so that we can pass it on to our quality department, which will deal with your request as quickly as possible.

The 321 CBD team
1/5
★☆☆☆☆
Fast delivery
Frederic J.
Frederic J.
purchased on 14/01/2024 
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Answer from 321cbd
Hello and thank you for your comment. Customer satisfaction is our top priority, so we're delighted to hear that you're satisfied with our services.

The 321 CBD team
1/5
★☆☆☆☆
Very good product
Marcelle A.
Marcelle A.
purchased on 05/01/2024 
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Answer from 321cbd
Hello and thank you for your comment.
We are committed to satisfying you with quality products and are delighted to hear of your satisfaction.

The 321CBD team
1/5
★☆☆☆☆
Not very good quality and very expensive delivery
Jeremy T.
Jeremy T.
purchased on 03/01/2024 
Translated review
Answer from 321cbd
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly upon receipt of your parcel, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order.
Delivery is free with no minimum purchase on our site.
When you purchased on our site, you benefited from free delivery.

The 321CBD team
1/5
★☆☆☆☆
Very unhappy because order Wednesday 20/12 and still nothing today. This makes two orders where the deadlines are not respected?
Tresallet M.
Tresallet M.
purchased on 12/12/2023 
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Answer from 321cbd
Hello and thank you for taking the time to post your review. After checking with our carrier and taking into account the public holidays, it is possible that your order took longer than normal to be delivered due to the high volume of orders and the public holidays. Delivery times are estimated at 24 hours, excluding weekends and public holidays (and excluding delays caused by our carrier beyond our control), as soon as your order has been dispatched. The 321 CBD team
1/5
★☆☆☆☆
Up to now I've never had any problems, the quantity and above all the quality was good, but my last order of 25 gr was a big rip-off, they put trim in place of the Lemon Haze I'd ordered, it's unbearable, just branches and crumbs... I made a complaint which came to nothing, they obviously don't want to refund me or take back their mediocre product, nor do they want to send me back a good quality product... I don't recommend 321 CBD, it's a scam.
Benjamin B.
Benjamin B.
purchased on 01/12/2023 
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Answer from 321cbd
#N/A
1/5
★☆☆☆☆
I'd be ashamed to sell this cbd at this price, I don't recommend this site, they're thieves!
FranckReviewer icon
Franck
purchased on 30/11/2023 
Translated review
Answer from 321cbd
Hello and thank you for taking the time to post your review. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
1/5
★☆☆☆☆
I have finally received notification of the delivery of my parcel? with a delay due to the carrier? I know I can count on you for a commercial gesture. I'm still waiting. It was certainly not in your habit but I had to shift my forecasts. Thank you for your attention and especially for listening to me.
Jean-bernard A.
Jean-bernard A.
purchased on 23/11/2023 
Translated review
Answer from 321cbd
Hello and thank you for your comment. After checking with our carrier, there was indeed a delay in the departure of your package, mainly due to weather conditions in our region. The 24H delivery with DPD is valid from Monday to Friday, they do not deliver on Saturdays. Your parcel was delivered this morning at 10:42 am, and an email has been sent to you to inform you of this. Unfortunately, we are dependent on our carrier. Sincerely, The 321 CBD Team
1/5
★☆☆☆☆
Not good and not as usual
Alaa E.
Alaa E.
purchased on 09/11/2023 
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Answer from 321cbd
Hello and thank you for your comment. We are sorry that our product did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321 CBD team
1/5
★☆☆☆☆
I bought some gorilla trim and was really disappointed, there are only bits of branches and leaves. I'll have to use it as tea rather than for smoking. I'd buy more. I wouldn't recommend it at all. Answer to your question: as far as I'm concerned, there are no pistils or buds in this blend, just leaves and branches which have no beneficial properties. Smoking thc leaves already doesn't do anything, so cbd leaves are sure to have no beneficial effects... attached is a photo of what I have.
Anne S.
Anne S.
purchased on 02/11/2023 
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Answer from 321cbd
Hello and thank you for taking the time to post your review. Trim comes from all the residues left over from cutting CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils, but above all small buds concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. How you consume our products is up to you. We recommend consuming our CBD flowers by infusion or vaporization to limit the negative effects on human health that can be caused by the many harmful compounds in smoke. The 321 CBD team
1/5
★☆☆☆☆
Late delivery
Maïté H.
Maïté H.
purchased on 01/11/2023 
Translated review
Answer from 321cbd
Hello, Thank you for your comment. After checking with your customer account and our carrier, the latter has indeed experienced a delay in delivery due to bad weather in your area. We apologize for this inconvenience and hope it will not happen again. However, our carrier is unfortunately not immune to the vagaries of the weather, and delays may occur. The 321 CBD team