/10
★★★★★
based on 3377 published reviews
★★★★★
based on 3377 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
The trim has gone down in quality I don't think I'll be ordering again
Laurent A.
purchased on 05/08/2024
Translated review
Answer from
321cbd
Hello and thank you for taking the time to post your review.
The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The 321 CBD team
The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The 321 CBD team
2/5
★★☆☆☆
Fast and respected delivery only I had asked for it to be delivered to someone's home which was not taken into account, the letter carrier dropped it off anyway, and Moonrock CBD as I knew it elsewhere was much less good here.
Sophie T.
purchased on 30/07/2024
Translated review
Answer from
321cbd
Hello and thank you for taking the time to share your review with us.
We work in complete transparency with our customers and are delighted to hear that you are satisfied with our services.
For the delivery address it is you who communicate it, Colissimo delivers your parcel where you wish.
We are sorry that you were not completely satisfied with the product you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently depending on the person, their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
The 321CBD team
We work in complete transparency with our customers and are delighted to hear that you are satisfied with our services.
For the delivery address it is you who communicate it, Colissimo delivers your parcel where you wish.
We are sorry that you were not completely satisfied with the product you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently depending on the person, their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
The 321CBD team
2/5
★★☆☆☆
Unfortunately a bottle leaked and I lost 1/3 of the container. Some bottles don't close properly even though they are new... I won't be ordering this product again even though it is very effective 😔
Celia K.
purchased on 14/07/2024
Translated review
Answer from
321cbd
Hello,
Thank you for taking the time to post your review.
We are sorry to hear that you have received your damaged product. Please contact our customer service department with a photo of the received product. This will enable us to process your request and return the product.
If you notice an anomaly on receipt of your order, please contact our customer service department immediately with a photo of the product.
The 321 CBD team
Thank you for taking the time to post your review.
We are sorry to hear that you have received your damaged product. Please contact our customer service department with a photo of the received product. This will enable us to process your request and return the product.
If you notice an anomaly on receipt of your order, please contact our customer service department immediately with a photo of the product.
The 321 CBD team
3/5
★★★☆☆
Delivery within 24 hours is not respected. And twice in a row.
Jimmy H.
purchased on 19/04/2024
Translated review
Answer from
321cbd
Your parcel was picked up by our carrier on 22.04.2024.
According to the colissimo tracking system, your package was "delivered" on 24.04.2024.
Please note that our carrier's delivery times apply from the moment your order has the status "dispatched" and not when it is validated (excluding weekends and public holidays).
Orders validated before 2:00 pm will be dispatched the same day.
For orders validated after 2:00 pm, shipment will be made on the next working day.
The 321CBD team
According to the colissimo tracking system, your package was "delivered" on 24.04.2024.
Please note that our carrier's delivery times apply from the moment your order has the status "dispatched" and not when it is validated (excluding weekends and public holidays).
Orders validated before 2:00 pm will be dispatched the same day.
For orders validated after 2:00 pm, shipment will be made on the next working day.
The 321CBD team
3/5
★★★☆☆
Medium
Delphine S.
purchased on 27/03/2024
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Answer from
321cbd
Hello and thank you for taking the time to post this review!
Your experience is very important to us and allows us to constantly improve. That's why we invite you to contact us by to let us know why you found your experience "Average".
The 321 CBD team
Your experience is very important to us and allows us to constantly improve. That's why we invite you to contact us by to let us know why you found your experience "Average".
The 321 CBD team
3/5
★★★☆☆
Personally, this formula had no effect...
Yasmina M.
purchased on 23/01/2024
Translated review
Answer from
321cbd
Hello, thank you for taking the time to post your review and we are sorry that you were not completely satisfied with the products you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.
The 321 CBD team
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.
The 321 CBD team
2/5
★★☆☆☆
Each package looks the same and has no description of the dosage.
Manuela S.
purchased on 16/01/2024
Translated review
3/5
★★★☆☆
Hello I order regularly on the site 3 de 1 CBD and I was so far satisfied by the good value for money in however very disappointed with my last two orders in which there were enormously enormously branches. 😕
Jessica L.
purchased on 11/01/2024
Translated review
Answer from
321cbd
Hello and thank you for your comment. We are sorry to hear that your last experience was disappointing, we really appreciate you bringing this issue to our attention.
Please be aware that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this.
In fact, it's perfectly normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) stay whole.
We invite you to send us a photo so that we can pass it on to our quality department, which will deal with your request as quickly as possible.
The 321CBD team
Please be aware that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this.
In fact, it's perfectly normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) stay whole.
We invite you to send us a photo so that we can pass it on to our quality department, which will deal with your request as quickly as possible.
The 321CBD team
3/5
★★★☆☆
Unfortunately not very effective for the price. Disappointed.
Emilie P.
purchased on 11/01/2024
Translated review
Answer from
321cbd
Hello, thank you for taking the time to post your review and we're sorry that you weren't entirely satisfied with the products you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.
The 321 CBD team
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.
The 321 CBD team
3/5
★★★☆☆
Lower quality product with lots of seeds, so not very pleasant, unfortunately.
Cyril S.
purchased on 10/01/2024
Translated review
Answer from
321cbd
Hello and thank you for your comment. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention.
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
The 321 CBD team
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
The 321 CBD team
2/5
★★☆☆☆
Musty flower! Orange bud
Quentin G.
purchased on 01/12/2023
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Answer from
321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. All complaints are passed on to our quality department so that we can constantly improve the quality of our products. If you notice an anomaly on receipt of your parcel, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to deal with any anomalies you may encounter on receipt of your order. The 321 CBD team
3/5
★★★☆☆
I tried a batch and the pod didn't work. Customer service sent me one back.
Lapuce
purchased on 29/11/2023
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Answer from
321cbd
Hello and thank you for your comment. We apologize for the inconvenience. It is true that a product can have a defect or be faulty. However, we are delighted to hear that our customer service team was able to process your request and return the product. We hope you find it satisfactory. The 321 CBD team
3/5
★★★☆☆
I'm very disappointed with whitee fire, doesn't make you sleep like a tsunami
Michelle P.
purchased on 08/11/2023
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Answer from
321cbd
Hello, thank you for taking the time to post your review and we are sorry that the products you received did not give you complete satisfaction. There are several ways to consume CBD (infusion, vaporization, oil, capsules, etc.) Each of these ingestion methods can act differently depending on the person, their sex, weight and metabolism. That's why we often advise our customers to try different products to get a better idea of what works best for them. We've had feedback from customers for whom CBD has been a real relief in managing their various ailments. The 321 CBD team
3/5
★★★☆☆
I've been a customer for a few years now. And I would like to say that I was a little disappointed with the last order. Good quality flowers but lots of big branches.
Julien M.
purchased on 31/10/2023
Translated review
Answer from
321cbd
Hello, and thank you for your comment. You should know that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this. In fact, it's quite normal for you to find branches in your pouches as it's thanks to the branches that the buds (heads) stay whole. We invite you to send a photo to our customer service department, who will forward your complaint to the quality department, which will deal with your request as quickly as possible. The 321 CBD team
3/5
★★★☆☆
No luck on a delivery of Ringo's gift: no taste, no effect on my pain! I've been used to this variety of cbd for several years, but this is the first time it's happened to me ... Is the product (on sale) too old? Too bad, the site reacts well to problems, not here! I don't know where to answer ... I sent the photos on 03/10 at 17h17
Munette
purchased on 27/10/2023
Translated review
Answer from
321cbd
Hello, Thank you for taking the time to post your review. After checking your customer account, our after-sales service contacted you on 03.11.2023 to request a photo of the products you received. In order for our quality department to process your request as effectively as possible, a photo is required by the department. We therefore invite you to send us a photo of any unsuitable products. The 321 CBD team
2/5
★★☆☆☆
I received other brands of products that I had ordered, so I was disappointed, but I appreciated the quick return by e-mail of the return note for the products. I'm sending them back today, because between the storm and the bank holiday it wasn't easy to send them back before, so I hope it will be just as quick to send back the products I ordered as soon as the return parcel arrives. I'd like to point out that I live in Brittany where there's no post office, and it's always a pain when there's a problem with the sites when you have to travel miles to sort out the problem, which is why I'm so disappointed when this happens.
Marie H.
purchased on 26/10/2023
Translated review
Answer from
321cbd
Hello, We thank you for your comment and apologize for the inconvenience. It may have been an error during the preparation of your order. However, we are delighted that our customer service team was able to solve your problem quickly. With Colissimo, you can send your parcel from your letterbox. We'll send you the link by e-mail so that you can return your order (in general) more easily. The 321 CBD team
2/5
★★☆☆☆
I don't find this product effective, at least not on me. On the other hand, delivery times are very fast, and the presentation is excellent...
Monique P.
purchased on 11/10/2023
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Answer from
321cbd
Hello, Thank you for your comment and we are sorry to hear that our products are not suitable for you. However, we would like to inform you that the effects of CBD oil are felt from 20-40mg per day (for a daily intake). These dosages may vary from one person to another, depending on their weight, body type and needs. There's no such thing as a perfect dose, because everyone reacts differently to CBD. We're delighted to hear you're enjoying our services. The 321 CBD team
2/5
★★☆☆☆
Delivery service to be reviewed.your 48h deadline are never respected. 10jours pr être livré c'est abusé et il n'y a même pas de geste commercial au près de leurs client.
Sébastien P.
purchased on 19/09/2023
Translated review
Answer from
321cbd
Hello and thank you for your comment. Due to the high demand for our latest back-to-school offers, we have experienced a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, 48-hour delivery times cannot be guaranteed due to the high volume of orders. We apologize for this inconvenience, and our teams are doing their utmost to ensure that it does not happen again. The 321 CBD team
2/5
★★☆☆☆
Order advertised for shipment within 48 hours, took 10 days. No compensation offered.
Matthieu N.
purchased on 19/09/2023
Translated review
Answer from
321cbd
Hello and thank you for your comment. Due to the high volume of orders for our latest Back to School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, 48-hour delivery times cannot be guaranteed due to the high volume of orders. Our team is doing everything in its power to ensure that such an inconvenience does not occur in the future. We apologize for the inconvenience and thank you for your patience and understanding. The 321 CBD team
2/5
★★☆☆☆
Same order too random either in material or in quality
Ilyes B.
purchased on 19/09/2023
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Answer from
321cbd
Hello and thank you for your comment. Trim comes from the residue of the cutting of CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. The 321 CBD team
3/5
★★★☆☆
It is noted delivery in 48h but do not signal to us that it is only except promotions last order made I waited more than 8 days I ask for a commercial gesture they proposed to me 10% on my next order bah sorry but for me it is not sufficient, therefore I order on another Site.
Mobidick B.
purchased on 19/09/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. We apologize for the inconvenience caused by your last order. It's rare for order preparation and delivery to take so long, but given the volume of orders for our latest offers, it's true that a delay was unfortunately encountered. Our teams do their utmost to ensure that such an inconvenience does not recur. The 321 CBD team
2/5
★★☆☆☆
I am disappointed, I order for the first time, I receive my package after 15 days. On the phone, a lady told me that colissimo have a problem with the squanage of packages. But colissmo still hadn't received the parcel (10 days after placing the order), so I ended up sending an e-mail saying that I'd like to have a real explanation of the problem and that I didn't want to end up cancelling my order and rotting them on review sites. Strangely enough, the next day they dispatched my order and I received it 48 days later. As for the quality, the smell is there but the quality doesn't seem crazy to smoke.
Émeric
purchased on 10/09/2023
Translated review
Answer from
321cbd
Hello and thank you for your comment. Due to the high volume of orders for our latest Back to School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, 48-hour delivery times cannot be guaranteed due to the high volume of orders. Our Colissimo carrier has also experienced a delay in scanning parcels at the outbound sorting center, resulting in a delay in parcel delivery. If the parcel has not yet been scanned at the sorting center, Colissimo indicates that it is not yet in their possession. Our team is doing everything in its power to ensure that this inconvenience does not recur in the future. The 321 CBD team
3/5
★★★☆☆
I changed creameries because I live in France, and delivery times are longer than at French shops, otherwise they have good products but there is so much competition in France that for me it's cheaper and especially faster for delivery ....
Olivier
purchased on 10/09/2023
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Answer from
321cbd
Hello and thank you for your comment. Delivery dates may be estimates and may vary depending on the regions served, and sometimes more randomly (this may vary from 48h to 72h excluding weekends and public holidays). In general, from the moment your order has the status "dispatched", delivery takes 48 hours. After checking with your customer file, your last orders were delivered in 48h (working days). We are sorry to hear that these delivery times do not suit you, and we are also sorry that you are leaving us. The 321 CBD team
3/5
★★★☆☆
Very good quality products, nothing to say, but concerning delivery, my partner and I placed a total of 5 orders with them and all, without exception, arrived between 7 and 10 days after the order. So I don't know how to benefit from the 48h order.
Romain M.
purchased on 10/09/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. We are sorry to hear that you did not receive your order within 48 hours. Please excuse our carrier, who may have encountered a delay in scanning the parcels due to the high volume of orders. To ensure your satisfaction, our team is doing everything in its power to ensure that such an inconvenience does not occur again in the future.* The 321 CBD team
3/5
★★★☆☆
Good communication, well organized site, good promotions, but the 48h delivery time was not respected. Personally, I waited 5 days to receive my order. This is not excessive, but when 48 hours are announced, it creates a certain frustration.
Paulo M.
purchased on 07/09/2023
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Answer from
321cbd
Hello and thank you for your comment. We are delighted to hear that you appreciate our services and are sorry for the delay in shipping your order. Please note that, as indicated on our website, 48-hour delivery is not guaranteed when we offer deals, particularly due to the high volume of orders. In addition, 48-hour delivery is valid from the moment your order has the status "dispatched" and not from the moment your order is validated. The 321 CBD team
3/5
★★★☆☆
Order still not received since September 6.... I'm disappointed, which explains the stars. But we have to be honest, this problem of late reception is rare, I've been a customer for a long time and I've never had such a long wait for reception. Very good site and quick telephone response. I was delivered on the 18th.
Sylvie A.
purchased on 06/09/2023
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Answer from
321cbd
Hello and thank you for your comment. We are sorry to hear that you have not yet received your parcel. If your parcel has not been delivered by the end of the day, please contact our customer service department to find a solution together. Thank you for being one of our customers and for your trust. The 321 CBD team
3/5
★★★☆☆
Good flowers but the delivery took 10 days against the 48h announced. So don't count on the 48h during the sales period, don't be in a hurry (this delay is observed at every sale).
Aurelie B.
purchased on 06/09/2023
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Answer from
321cbd
Hello and thank you for your comment. Indeed, when we propose offers the delivery in 48h cannot unfortunately be guaranteed considering the affluence of the orders. Our team is doing its utmost to ensure that such a long delay does not happen again. We are delighted that you are enjoying our products. The 321 CBD team
3/5
★★★☆☆
Regular customer since 2021, very good site, good quality products, discounts and reductions are a little discreet and lack visibility. Error on my latest order, I've been waiting a week to receive it ...
Piron T.
purchased on 02/09/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. We are delighted to hear that you are satisfied with our products. We are constantly working to offer you exceptional product quality. Concerning your order, due to the large number of orders during our last offers, a delay may have been observed in the preparation and shipment of orders. We apologize for this inconvenience, and our teams are doing everything in their power to ensure that your parcel reaches you as quickly as possible. The 321 CBD team
3/5
★★★☆☆
I've been a customer for nearly 1 year now, and I find that the quality has dropped. Unfortunately, the product is getting drier and drier, which spoils the taste a bit .
Marina C.
purchased on 29/08/2023
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Answer from
321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. We are constantly striving to improve the quality of our products. If you notice an anomaly on receipt of your parcel, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
3/5
★★★☆☆
Bjr. I've been a customer for some time now, but delivery times are getting longer and longer, the 48 hours planned after ordering, or even 72 hours, are not kept. Please think ahead.
Gilles D.
purchased on 22/08/2023
Translated review
Answer from
321cbd
Hello, Thank you for your comment. After checking your customer account and our carrier, your last validated orders were delivered within 48 hours. The delivery times have therefore been respected by our carrier. Please note that our carrier?s delivery times apply from the moment your order has the status "dispatched" and not when it is validated (excluding weekends and public holidays). Orders validated before 2:00 pm, Monday to Friday, will be dispatched the same day. Orders validated after 2:00 pm will be dispatched on the next working day. The 321 CBD team
3/5
★★★☆☆
Good quality, the only downside is that the 50% made per holiday has been reduced to 40%, which is less pleasant.
Stephane D.
purchased on 30/07/2023
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Answer from
321cbd
Hello and thank you for taking the time to post this review! Your experience is very important to us and allows us to constantly improve. The 321 CBD team
3/5
★★★☆☆
Ordered on Monday and delivered on Saturday. That's a bit long
Cyril S.
purchased on 17/07/2023
Translated review
Answer from
321cbd
Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc.) a slight delay may occur, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
3/5
★★★☆☆
The cBD is good as usual Unfortunately I received 5g instead of 10g (surely a small error) can I be reimbursed? Or get the rest? Apart from that, it's too good
Lesly D.
purchased on 29/06/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. It is indeed possible that an error occurred during the preparation of your order. If you haven't already done so, please contact us via the "contact us" tab with a photo of the weighed product. This will enable our complaints department to deal with your request as effectively as possible. The 321 CBD team
3/5
★★★☆☆
Nothing to say about ordering and delivery, but the quality is much better on some competing sites.
Etaples D.
purchased on 22/06/2023
Translated review
Answer from
321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
3/5
★★★☆☆
Good quality in general but lacks a loyalty program with discounts for customers
Yoann L.
purchased on 15/06/2023
Translated review
Answer from
321cbd
Hello, Thank you for taking the time to post your review. Our boutique offers a loyalty program, and we invite you to follow this link to find out more: https://www.321cbd.com/fr/content/6-parrainage-et-fidelite You can find your "discounts" in the "my rewards" tab in your customer account. The 321 CBD team
3/5
★★★☆☆
Satisfactory experience, fast shipping. Ringo gif, amnesia...top-notch. Small disappointment with the mango-kush in terms of aroma...bland, yet so promising on the description!
Tranquillou
purchased on 14/06/2023
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Answer from
321cbd
Hello and thank you for taking the time to post this review. Our flowers have a naturally high CBD content, and we work with our growers to offer you the best flowers on the CBD market, while respecting the legal THC content in the European Union. Your experience is very important to us and enables us to constantly improve. The 321CBD team
3/5
★★★☆☆
Order received very quickly but not very effective for my sleep problems.
Brigitte F.
purchased on 14/06/2023
Translated review
Answer from
321cbd
We thank you for your comment and are sorry to hear that your experience was disappointing. However based on feedback from some of our customers, cbd oil may be suitable for your search. The 321CBD team
3/5
★★★☆☆
Product conforms to order but delivery not in 48h
Romaric T.
purchased on 30/05/2023
Translated review
Answer from
321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321 CBD team
3/5
★★★☆☆
I don't have enough experience to rate this product yet. It was to energize my sick cat and I've only been able to give it to him twice...with no result...so my opinion is of no interest. On the other hand, the site is responsive and the order arrived quickly.
Maurice E.
purchased on 23/05/2023
Translated review
Answer from
321cbd
Hello and thank you for your comment. To begin with, very small doses are sufficient. Between 1 and 5 mg of CBD per day is sufficient for cats weighing up to 5 kg. For cats suffering from cancer or convulsions, you can go up to 6 mg of CBD per day. Customer satisfaction is our top priority, so we're delighted to hear that you're satisfied with our services. The 321CBD team
3/5
★★★☆☆
Very good cbd flower, particularly appreciated the grand daddy purple but and there is a but because every time I order I receive the package between 10 and 15 days ? and that clearly in 2023 is not acceptable ?
Philippe
purchased on 18/05/2023
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Answer from
321cbd
Thank you very much for your comment. We do our utmost to always offer quality products to our customers and we are delighted to hear that you appreciate this product. Our carrier guarantees 48-hour delivery in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur, for which we apologize. The 321CBD team
3/5
★★★☆☆
I have no results with my muscular pain (tendonitis).
Joelle
purchased on 23/04/2023
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Answer from
321cbd
Hello and thank you for your comment. We are sorry that our CBD oil did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321 CBD team
3/5
★★★☆☆
Good product less than 48 days not ready and impossible to put my discounts
Cat G.
purchased on 18/04/2023
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Answer from
321cbd
Hello and thank you for your request. If you have a problem adding your rewards during checkout, please contact our customer service department. They will be able to tell you how to add your rewards. The 321 CBD team
3/5
★★★☆☆
Fast positive
Mickael D.
purchased on 13/04/2023
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Answer from
321cbd
Hello and thank you for taking the time to post this review! Your experience is very important to us and allows us to constantly improve. The 321 CBD team
3/5
★★★☆☆
I've just ordered after an interesting promotion, I took lemon and Bubba, so the lemon, very good? But the Bubba, I really feel like I've had the last of the drawers, the trim? So I'm pretty disappointed, because I wanted to treat myself with the Bubba, but I didn't. But for the price, frankly, it's still a good deal.
Baptiste
purchased on 11/04/2023
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Answer from
321cbd
Hello and thank you for your comment. We are sorry to hear that your experience with the Bubba was disappointing, we really appreciate you bringing this to our attention. If you notice a discrepancy upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321 CBD team
3/5
★★★☆☆
Disappointed by increasingly long 48-hour deliveries.
Denis J.
purchased on 07/04/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 13/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. We hope you have received your order to your satisfaction. The 321 CBD team
3/5
★★★☆☆
Delivery not within 48 hours
Julien M.
purchased on 07/04/2023
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Answer from
321cbd
Hello and thank you for your comment. As indicated on our website, during promotional periods delays may occur in the preparation and dispatch of parcels due to the influx of orders. We have also observed delays in the delivery of parcels by our carrier, due in particular to the one-day strike on 13/04/2023, for which we are very sorry. The 321 CBD team
3/5
★★★☆☆
More cava and more deliveries are long deliveries 48h lie cava make 5 days that I ordered and tjr nothing and otherwise the flowers of cbd are well but sometimes a little too much grainy in the flowers.
Priscilla R.
purchased on 04/04/2023
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Answer from
321cbd
Hello and thank you for your request. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. The 321 CBD team
2/5
★★☆☆☆
One week before shipment
David A.
purchased on 04/04/2023
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Answer from
321cbd
Hello and thank you for your comment. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, for which we are very sorry. We hope you have received your order safely. The 321 CBD team
2/5
★★☆☆☆
Hello, I placed an order on April 7, 2023, today is Saturday, April 15, 2023, I still have not received my order knowing that the site says that deliveries are made within 24, 48 hours, I am disappointed with the delivery time.
David G.
purchased on 04/04/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 12/04/2023. A delay in the sorting center may have occurred during the delivery of your parcel, this delay is beyond our control, please excuse our carrier. In addition, as indicated on our website, we cannot guarantee delivery within 48 hours during periods of high order volume during promotional offers. The 321 CBD team
2/5
★★☆☆☆
It's been 1 week since I ordered, still nothing and no response. So I'm going to a more serious and less expensive site.
Cedric
purchased on 04/04/2023
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Answer from
321cbd
Hello and thank you for your comment. In view of the high volume of orders, our customer service department has come to the assistance of the order pickers in order to keep shipping times as short as possible. However, an answer has been provided. Our customer service always does its utmost to respond as quickly as possible to all our customers' requests. We have observed some delays in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, for which we are very sorry. We hope you have received your order safely. The 321 CBD team
2/5
★★☆☆☆
I order often, but I've been waiting for my order for over a week now.....
Sarah
purchased on 04/04/2023
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Answer from
321cbd
Hello and thank you for posting your review. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. The 321 CBD team
2/5
★★☆☆☆
Order placed on 08/04/2023 and to date on 14/04/2023 still nothing received although I am a good customer with you so delivery in 48h is a bit misleading.
Ju J.
purchased on 03/04/2023
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Answer from
321cbd
Hello and thank you for your comment. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, for which we are very sorry. Furthermore, as indicated on our website, we cannot guarantee 48-hour delivery during promotional offers. The 321 CBD team
2/5
★★☆☆☆
Ordered a week ago and still haven't received anything?
Frédéric F.
purchased on 03/04/2023
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Answer from
321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 11/04/2023. We apologize for any delays in delivery due to the national strike. The 321 CBD team
3/5
★★★☆☆
Slow delivery, correct products
Fred
purchased on 03/04/2023
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Answer from
321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was also a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We apologize for the delay and hope you are satisfied with your order. The 321 CBD team
2/5
★★☆☆☆
I am used to a quality service from 321cbd. Yesterday I received my parcel and it turned out that there were holes in the packaging where the cbd flowers are. This degraded the quality of the flower.
Marine G.
purchased on 03/04/2023
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Answer from
321cbd
Hello and thank you for your request. We are sorry to hear that the package of your flowers has been opened. It is possible that this happened during the delivery of your parcel. Our team always does its utmost to offer you exceptional flower quality and impeccable service. Our customer service has processed your request and we hope you are satisfied with the return. The 321 CBD team
2/5
★★☆☆☆
Still waiting for my parcel after more than 10 days. Where are we !!!!
Christophe D.
purchased on 02/04/2023
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Answer from
321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 11/04/2023. We invite you to contact our customer service department so that they can open an inquiry with our carrier and proceed with the return of your order. The 321 CBD team
2/5
★★☆☆☆
Do not respect the deadline of 24 to 48 h I arrived at 4 days of waiting and still nothing .and do not respond to the message. This is my last order
Cedric
purchased on 02/04/2023
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Answer from
321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was also a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We apologize for the delay in the delivery of your order and hope that you have received it safely. The 321 CBD team
2/5
★★☆☆☆
Good product but delivery in less than 48 hours is not respected at all. Too bad
José P.
purchased on 01/04/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 12/04/2023. Your order will only be dispatched once it has the status "dispatched". The 321 CBD team
3/5
★★★☆☆
La trim a fuir que des branches et des feuilles vraiement déçu comparer à la trim de certain conçurent celle ci est à fuir ya un minimum de respect quand meme comme vous dite ces vraiement les résidus de coupe donc toute les feuille est branche tout ce qui ne se fume pas à l'origine donc de la mer.. en faite alors que vos fleur son d'excellente qualité je regrette ma commande honnêtement j'aimerai un geste commercial
Ted
purchased on 24/03/2023
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Answer from
321cbd
Hello and thank you for your comment. Trim comes from all the residue left after cutting CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. If you notice any anomaly on receipt of your package, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The Famous CBD team
2/5
★★☆☆☆
Received in small glass jars (broken on receipt) Product hard as a rock.
Frederic B.
purchased on 18/03/2023
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Answer from
321cbd
Hello and thank you for your comment. We're sorry to hear that your experience was disappointing, and we really appreciate you bringing this problem to our attention. If you notice an anomaly upon receipt of your package, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321 CBD team