9.1/10
★★★★★
based on 3467 published reviews

Latest neutral customer reviews

3/5
★★★☆☆
Usually satisfied, this time the cbd is very dry and not very fragrant.... Disappointed.
Eric L.
Eric L.
purchased on 03/09/2024 
Translated review
2/5
★★☆☆☆
Everything was perfect until I read the dlm date on the bottles. September 2024... For an order received on the last day of August.
Nicolas S.
Nicolas S.
purchased on 02/09/2024 
Translated review
Answer from 321cbd
Hello and thank you for your comment.
We are sorry to hear that your first order on our website did not convince you.
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service, along with a photo of the product received.
Our customer service team is always on hand to help.

The 321CBD team
3/5
★★★☆☆
The trim has gone down in quality I don't think I'll be ordering again
Laurent A.
Laurent A.
purchased on 05/08/2024 
Translated review
Answer from 321cbd
Hello and thank you for taking the time to post your review.

The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.

The 321 CBD team
2/5
★★☆☆☆
Fast and respected delivery only I had asked for it to be delivered to someone's home which was not taken into account, the letter carrier dropped it off anyway, and Moonrock CBD as I knew it elsewhere was much less good here.
Sophie T.
Sophie T.
purchased on 30/07/2024 
Translated review
Answer from 321cbd
Hello and thank you for taking the time to share your review with us.
We work in complete transparency with our customers and are delighted to hear that you are satisfied with our services.

For the delivery address it is you who communicate it, Colissimo delivers your parcel where you wish.

We are sorry that you were not completely satisfied with the product you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently depending on the person, their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.

The 321CBD team
2/5
★★☆☆☆
Unfortunately a bottle leaked and I lost 1/3 of the container. Some bottles don't close properly even though they are new... I won't be ordering this product again even though it is very effective 😔
Celia K.
Celia K.
purchased on 14/07/2024 
Translated review
Answer from 321cbd
Hello,
Thank you for taking the time to post your review.

We are sorry to hear that you have received your damaged product. Please contact our customer service department with a photo of the received product. This will enable us to process your request and return the product.

If you notice an anomaly on receipt of your order, please contact our customer service department immediately with a photo of the product.

The 321 CBD team
3/5
★★★☆☆
Delivery within 24 hours is not respected. And twice in a row.
Jimmy H.
Jimmy H.
purchased on 19/04/2024 
Translated review
Answer from 321cbd
Your parcel was picked up by our carrier on 22.04.2024.
According to the colissimo tracking system, your package was "delivered" on 24.04.2024.
Please note that our carrier's delivery times apply from the moment your order has the status "dispatched" and not when it is validated (excluding weekends and public holidays).
Orders validated before 2:00 pm will be dispatched the same day.
For orders validated after 2:00 pm, shipment will be made on the next working day.

The 321CBD team
3/5
★★★☆☆
Medium
Delphine S.
Delphine S.
purchased on 27/03/2024 
Translated review
Answer from 321cbd
Hello and thank you for taking the time to post this review!

Your experience is very important to us and allows us to constantly improve. That's why we invite you to contact us by to let us know why you found your experience "Average".

The 321 CBD team
3/5
★★★☆☆
Personally, this formula had no effect...
Yasmina M.
Yasmina M.
purchased on 23/01/2024 
Translated review
Answer from 321cbd
Hello, thank you for taking the time to post your review and we are sorry that you were not completely satisfied with the products you received.

There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.

We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.

The 321 CBD team
2/5
★★☆☆☆
Each package looks the same and has no description of the dosage.
Manuela S.
Manuela S.
purchased on 16/01/2024 
Translated review
3/5
★★★☆☆
Hello I order regularly on the site 3 de 1 CBD and I was so far satisfied by the good value for money in however very disappointed with my last two orders in which there were enormously enormously branches. 😕
Jessica L.
Jessica L.
purchased on 11/01/2024 
Translated review
Answer from 321cbd
Hello and thank you for your comment. We are sorry to hear that your last experience was disappointing, we really appreciate you bringing this issue to our attention.

Please be aware that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this.
In fact, it's perfectly normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) stay whole.
We invite you to send us a photo so that we can pass it on to our quality department, which will deal with your request as quickly as possible.

The 321CBD team
3/5
★★★☆☆
Unfortunately not very effective for the price. Disappointed.
Emilie P.
Emilie P.
purchased on 11/01/2024 
Translated review
Answer from 321cbd
Hello, thank you for taking the time to post your review and we're sorry that you weren't entirely satisfied with the products you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.

The 321 CBD team
3/5
★★★☆☆
Lower quality product with lots of seeds, so not very pleasant, unfortunately.
Cyril S.
Cyril S.
purchased on 10/01/2024 
Translated review
Answer from 321cbd
Hello and thank you for your comment. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention.

If you notice an anomaly upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.

The 321 CBD team
2/5
★★☆☆☆
Musty flower! Orange bud
Quentin G.
Quentin G.
purchased on 01/12/2023 
Translated review
Answer from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. All complaints are passed on to our quality department so that we can constantly improve the quality of our products. If you notice an anomaly on receipt of your parcel, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to deal with any anomalies you may encounter on receipt of your order. The 321 CBD team
3/5
★★★☆☆
I tried a batch and the pod didn't work. Customer service sent me one back.
LapuceReviewer icon
Lapuce
purchased on 29/11/2023 
Translated review
Answer from 321cbd
Hello and thank you for your comment. We apologize for the inconvenience. It is true that a product can have a defect or be faulty. However, we are delighted to hear that our customer service team was able to process your request and return the product. We hope you find it satisfactory. The 321 CBD team
3/5
★★★☆☆
I'm very disappointed with whitee fire, doesn't make you sleep like a tsunami
Michelle P.
Michelle P.
purchased on 08/11/2023 
Translated review
Answer from 321cbd
Hello, thank you for taking the time to post your review and we are sorry that the products you received did not give you complete satisfaction. There are several ways to consume CBD (infusion, vaporization, oil, capsules, etc.) Each of these ingestion methods can act differently depending on the person, their sex, weight and metabolism. That's why we often advise our customers to try different products to get a better idea of what works best for them. We've had feedback from customers for whom CBD has been a real relief in managing their various ailments. The 321 CBD team
3/5
★★★☆☆
I've been a customer for a few years now. And I would like to say that I was a little disappointed with the last order. Good quality flowers but lots of big branches.
Julien M.
Julien M.
purchased on 31/10/2023 
Translated review
Answer from 321cbd
Hello, and thank you for your comment. You should know that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this. In fact, it's quite normal for you to find branches in your pouches as it's thanks to the branches that the buds (heads) stay whole. We invite you to send a photo to our customer service department, who will forward your complaint to the quality department, which will deal with your request as quickly as possible. The 321 CBD team
3/5
★★★☆☆
No luck on a delivery of Ringo's gift: no taste, no effect on my pain! I've been used to this variety of cbd for several years, but this is the first time it's happened to me ... Is the product (on sale) too old? Too bad, the site reacts well to problems, not here! I don't know where to answer ... I sent the photos on 03/10 at 17h17
MunetteReviewer icon
Munette
purchased on 27/10/2023 
Translated review
Answer from 321cbd
Hello, Thank you for taking the time to post your review. After checking your customer account, our after-sales service contacted you on 03.11.2023 to request a photo of the products you received. In order for our quality department to process your request as effectively as possible, a photo is required by the department. We therefore invite you to send us a photo of any unsuitable products. The 321 CBD team
2/5
★★☆☆☆
I received other brands of products that I had ordered, so I was disappointed, but I appreciated the quick return by e-mail of the return note for the products. I'm sending them back today, because between the storm and the bank holiday it wasn't easy to send them back before, so I hope it will be just as quick to send back the products I ordered as soon as the return parcel arrives. I'd like to point out that I live in Brittany where there's no post office, and it's always a pain when there's a problem with the sites when you have to travel miles to sort out the problem, which is why I'm so disappointed when this happens.
Marie H.
Marie H.
purchased on 26/10/2023 
Translated review
Answer from 321cbd
Hello, We thank you for your comment and apologize for the inconvenience. It may have been an error during the preparation of your order. However, we are delighted that our customer service team was able to solve your problem quickly. With Colissimo, you can send your parcel from your letterbox. We'll send you the link by e-mail so that you can return your order (in general) more easily. The 321 CBD team
2/5
★★☆☆☆
I don't find this product effective, at least not on me. On the other hand, delivery times are very fast, and the presentation is excellent...
Monique P.
Monique P.
purchased on 11/10/2023 
Translated review
Answer from 321cbd
Hello, Thank you for your comment and we are sorry to hear that our products are not suitable for you. However, we would like to inform you that the effects of CBD oil are felt from 20-40mg per day (for a daily intake). These dosages may vary from one person to another, depending on their weight, body type and needs. There's no such thing as a perfect dose, because everyone reacts differently to CBD. We're delighted to hear you're enjoying our services. The 321 CBD team
2/5
★★☆☆☆
Delivery service to be reviewed.your 48h deadline are never respected. 10jours pr être livré c'est abusé et il n'y a même pas de geste commercial au près de leurs client.
Sébastien P.
Sébastien P.
purchased on 19/09/2023 
Translated review
Answer from 321cbd
Hello and thank you for your comment. Due to the high demand for our latest back-to-school offers, we have experienced a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, 48-hour delivery times cannot be guaranteed due to the high volume of orders. We apologize for this inconvenience, and our teams are doing their utmost to ensure that it does not happen again. The 321 CBD team
2/5
★★☆☆☆
Order advertised for shipment within 48 hours, took 10 days. No compensation offered.
Matthieu N.
Matthieu N.
purchased on 19/09/2023 
Translated review
Answer from 321cbd
Hello and thank you for your comment. Due to the high volume of orders for our latest Back to School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, 48-hour delivery times cannot be guaranteed due to the high volume of orders. Our team is doing everything in its power to ensure that such an inconvenience does not occur in the future. We apologize for the inconvenience and thank you for your patience and understanding. The 321 CBD team
2/5
★★☆☆☆
Same order too random either in material or in quality
Ilyes B.
Ilyes B.
purchased on 19/09/2023 
Translated review
Answer from 321cbd
Hello and thank you for your comment. Trim comes from the residue of the cutting of CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. The 321 CBD team
3/5
★★★☆☆
It is noted delivery in 48h but do not signal to us that it is only except promotions last order made I waited more than 8 days I ask for a commercial gesture they proposed to me 10% on my next order bah sorry but for me it is not sufficient, therefore I order on another Site.
Mobidick B.
Mobidick B.
purchased on 19/09/2023 
Translated review
Answer from 321cbd
Hello and thank you for taking the time to post your review. We apologize for the inconvenience caused by your last order. It's rare for order preparation and delivery to take so long, but given the volume of orders for our latest offers, it's true that a delay was unfortunately encountered. Our teams do their utmost to ensure that such an inconvenience does not recur. The 321 CBD team
2/5
★★☆☆☆
I am disappointed, I order for the first time, I receive my package after 15 days. On the phone, a lady told me that colissimo have a problem with the squanage of packages. But colissmo still hadn't received the parcel (10 days after placing the order), so I ended up sending an e-mail saying that I'd like to have a real explanation of the problem and that I didn't want to end up cancelling my order and rotting them on review sites. Strangely enough, the next day they dispatched my order and I received it 48 days later. As for the quality, the smell is there but the quality doesn't seem crazy to smoke.
ÉmericReviewer icon
Émeric
purchased on 10/09/2023 
Translated review
Answer from 321cbd
Hello and thank you for your comment. Due to the high volume of orders for our latest Back to School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, 48-hour delivery times cannot be guaranteed due to the high volume of orders. Our Colissimo carrier has also experienced a delay in scanning parcels at the outbound sorting center, resulting in a delay in parcel delivery. If the parcel has not yet been scanned at the sorting center, Colissimo indicates that it is not yet in their possession. Our team is doing everything in its power to ensure that this inconvenience does not recur in the future. The 321 CBD team
3/5
★★★☆☆
I changed creameries because I live in France, and delivery times are longer than at French shops, otherwise they have good products but there is so much competition in France that for me it's cheaper and especially faster for delivery ....
OlivierReviewer icon
Olivier
purchased on 10/09/2023 
Translated review
Answer from 321cbd
Hello and thank you for your comment. Delivery dates may be estimates and may vary depending on the regions served, and sometimes more randomly (this may vary from 48h to 72h excluding weekends and public holidays). In general, from the moment your order has the status "dispatched", delivery takes 48 hours. After checking with your customer file, your last orders were delivered in 48h (working days). We are sorry to hear that these delivery times do not suit you, and we are also sorry that you are leaving us. The 321 CBD team
3/5
★★★☆☆
Very good quality products, nothing to say, but concerning delivery, my partner and I placed a total of 5 orders with them and all, without exception, arrived between 7 and 10 days after the order. So I don't know how to benefit from the 48h order.
Romain M.
Romain M.
purchased on 10/09/2023 
Translated review
Answer from 321cbd
Hello and thank you for taking the time to post your review. We are sorry to hear that you did not receive your order within 48 hours. Please excuse our carrier, who may have encountered a delay in scanning the parcels due to the high volume of orders. To ensure your satisfaction, our team is doing everything in its power to ensure that such an inconvenience does not occur again in the future.* The 321 CBD team
3/5
★★★☆☆
Good communication, well organized site, good promotions, but the 48h delivery time was not respected. Personally, I waited 5 days to receive my order. This is not excessive, but when 48 hours are announced, it creates a certain frustration.
Paulo M.
Paulo M.
purchased on 07/09/2023 
Translated review
Answer from 321cbd
Hello and thank you for your comment. We are delighted to hear that you appreciate our services and are sorry for the delay in shipping your order. Please note that, as indicated on our website, 48-hour delivery is not guaranteed when we offer deals, particularly due to the high volume of orders. In addition, 48-hour delivery is valid from the moment your order has the status "dispatched" and not from the moment your order is validated. The 321 CBD team
3/5
★★★☆☆
Order still not received since September 6.... I'm disappointed, which explains the stars. But we have to be honest, this problem of late reception is rare, I've been a customer for a long time and I've never had such a long wait for reception. Very good site and quick telephone response. I was delivered on the 18th.
Sylvie A.
Sylvie A.
purchased on 06/09/2023 
Translated review
Answer from 321cbd
Hello and thank you for your comment. We are sorry to hear that you have not yet received your parcel. If your parcel has not been delivered by the end of the day, please contact our customer service department to find a solution together. Thank you for being one of our customers and for your trust. The 321 CBD team
3/5
★★★☆☆
Good flowers but the delivery took 10 days against the 48h announced. So don't count on the 48h during the sales period, don't be in a hurry (this delay is observed at every sale).
Aurelie B.
Aurelie B.
purchased on 06/09/2023 
Translated review
Answer from 321cbd
Hello and thank you for your comment. Indeed, when we propose offers the delivery in 48h cannot unfortunately be guaranteed considering the affluence of the orders. Our team is doing its utmost to ensure that such a long delay does not happen again. We are delighted that you are enjoying our products. The 321 CBD team
3/5
★★★☆☆
Regular customer since 2021, very good site, good quality products, discounts and reductions are a little discreet and lack visibility. Error on my latest order, I've been waiting a week to receive it ...
Piron T.
Piron T.
purchased on 02/09/2023 
Translated review
Answer from 321cbd
Hello and thank you for taking the time to post your review. We are delighted to hear that you are satisfied with our products. We are constantly working to offer you exceptional product quality. Concerning your order, due to the large number of orders during our last offers, a delay may have been observed in the preparation and shipment of orders. We apologize for this inconvenience, and our teams are doing everything in their power to ensure that your parcel reaches you as quickly as possible. The 321 CBD team