/10
★★★★★
based on 3608 reviews published
★★★★★
based on 3608 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The delivery reached me within three days. Super! But the flowers were very dry, crumbly and had too many stems. Therefore only three stars!
Heike H.
purchased on 20/01/2025
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3
/5
★★★☆☆
Much better than other CBDs, however if you compare the taste to weed, I'm sorry but it's not good. It tastes as if the CBD has been cooked (like all CBD) at low temperatures to ensure its THC content is 0.2%, which makes it dry and not very good...
Nathan G.
purchased on 13/01/2025
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2
/5
★★☆☆☆
Perfect! Except that we now have to go through non-existent or inefficient parcel relays.... 1 month to receive my order 😉 whereas before it was delivered directly to my home 🥳
Sophia J.
purchased on 21/12/2024
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3
/5
★★★☆☆
Order half received. Several calls and e-mails to obtain a refund. Too bad the purchase I received is still of very good quality and satisfies me.
Valérie F.
purchased on 05/01/2025
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3
/5
★★★☆☆
Hello, I prefer to receive this small parcel in my letterbox. Kind regards, J.J.
Jeannine J.
purchased on 28/12/2024
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2
/5
★★☆☆☆
Attractive promotion but product of no real interest. What's more, the site advertises a 48-hour delivery time, but after 3 working days without delivery I wrote to customer service, which never replied. I received the order 5 days after ordering, a long way from the 48h... lousy delivery, unanswered customer service and an expensive product compared to the quality.
Kristof T.
purchased on 19/12/2024
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3
/5
★★★☆☆
Lower quality than other times
Sandra G.
purchased on 27/11/2024
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3
/5
★★★☆☆
Incomplete order
Gaëlle M.
purchased on 26/11/2024
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3
/5
★★★☆☆
Usually satisfied, this time the cbd is very dry and not very fragrant.... Disappointed.
Eric L.
purchased on 03/09/2024
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2
/5
★★☆☆☆
Everything was perfect until I read the dlm date on the bottles. September 2024... For an order received on the last day of August.
Nicolas S.
purchased on 02/09/2024
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Answer from 321cbd
Hello and thank you for your comment.
We are sorry to hear that your first order on our website did not convince you.
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service, along with a photo of the product received.
Our customer service team is always on hand to help.
The 321CBD team
We are sorry to hear that your first order on our website did not convince you.
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service, along with a photo of the product received.
Our customer service team is always on hand to help.
The 321CBD team
3
/5
★★★☆☆
The trim has gone down in quality I don't think I'll be ordering again
Laurent A.
purchased on 05/08/2024
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Answer from 321cbd
Hello and thank you for taking the time to post your review.
The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The 321 CBD team
The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The 321 CBD team
2
/5
★★☆☆☆
Fast and respected delivery only I had asked for it to be delivered to someone's home which was not taken into account, the letter carrier dropped it off anyway, and Moonrock CBD as I knew it elsewhere was much less good here.
Sophie T.
purchased on 30/07/2024
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Answer from 321cbd
Hello and thank you for taking the time to share your review with us.
We work in complete transparency with our customers and are delighted to hear that you are satisfied with our services.
For the delivery address it is you who communicate it, Colissimo delivers your parcel where you wish.
We are sorry that you were not completely satisfied with the product you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently depending on the person, their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
The 321CBD team
We work in complete transparency with our customers and are delighted to hear that you are satisfied with our services.
For the delivery address it is you who communicate it, Colissimo delivers your parcel where you wish.
We are sorry that you were not completely satisfied with the product you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently depending on the person, their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
The 321CBD team
2
/5
★★☆☆☆
Unfortunately a bottle leaked and I lost 1/3 of the container. Some bottles don't close properly even though they are new... I won't be ordering this product again even though it is very effective 😔
Celia K.
purchased on 14/07/2024
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Answer from 321cbd
Hello,
Thank you for taking the time to post your review.
We are sorry to hear that you have received your damaged product. Please contact our customer service department with a photo of the received product. This will enable us to process your request and return the product.
If you notice an anomaly on receipt of your order, please contact our customer service department immediately with a photo of the product.
The 321 CBD team
Thank you for taking the time to post your review.
We are sorry to hear that you have received your damaged product. Please contact our customer service department with a photo of the received product. This will enable us to process your request and return the product.
If you notice an anomaly on receipt of your order, please contact our customer service department immediately with a photo of the product.
The 321 CBD team
3
/5
★★★☆☆
Delivery within 24 hours is not respected. And twice in a row.
Jimmy H.
purchased on 19/04/2024
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Answer from 321cbd
Your parcel was picked up by our carrier on 22.04.2024.
According to the colissimo tracking system, your package was "delivered" on 24.04.2024.
Please note that our carrier's delivery times apply from the moment your order has the status "dispatched" and not when it is validated (excluding weekends and public holidays).
Orders validated before 2:00 pm will be dispatched the same day.
For orders validated after 2:00 pm, shipment will be made on the next working day.
The 321CBD team
According to the colissimo tracking system, your package was "delivered" on 24.04.2024.
Please note that our carrier's delivery times apply from the moment your order has the status "dispatched" and not when it is validated (excluding weekends and public holidays).
Orders validated before 2:00 pm will be dispatched the same day.
For orders validated after 2:00 pm, shipment will be made on the next working day.
The 321CBD team
3
/5
★★★☆☆
Medium
Delphine S.
purchased on 27/03/2024
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Answer from 321cbd
Hello and thank you for taking the time to post this review!
Your experience is very important to us and allows us to constantly improve. That's why we invite you to contact us by to let us know why you found your experience "Average".
The 321 CBD team
Your experience is very important to us and allows us to constantly improve. That's why we invite you to contact us by to let us know why you found your experience "Average".
The 321 CBD team
3
/5
★★★☆☆
Personally, this formula had no effect...
Yasmina M.
purchased on 23/01/2024
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Answer from 321cbd
Hello, thank you for taking the time to post your review and we are sorry that you were not completely satisfied with the products you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.
The 321 CBD team
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.
The 321 CBD team
2
/5
★★☆☆☆
Each package looks the same and has no description of the dosage.
Manuela S.
purchased on 16/01/2024
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3
/5
★★★☆☆
Hello I order regularly on the site 3 de 1 CBD and I was so far satisfied by the good value for money in however very disappointed with my last two orders in which there were enormously enormously branches. 😕
Jessica L.
purchased on 11/01/2024
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Answer from 321cbd
Hello and thank you for your comment. We are sorry to hear that your last experience was disappointing, we really appreciate you bringing this issue to our attention.
Please be aware that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this.
In fact, it's perfectly normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) stay whole.
We invite you to send us a photo so that we can pass it on to our quality department, which will deal with your request as quickly as possible.
The 321CBD team
Please be aware that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this.
In fact, it's perfectly normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) stay whole.
We invite you to send us a photo so that we can pass it on to our quality department, which will deal with your request as quickly as possible.
The 321CBD team
3
/5
★★★☆☆
Unfortunately not very effective for the price. Disappointed.
Emilie P.
purchased on 11/01/2024
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Answer from 321cbd
Hello, thank you for taking the time to post your review and we're sorry that you weren't entirely satisfied with the products you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.
The 321 CBD team
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.
The 321 CBD team
3
/5
★★★☆☆
Lower quality product with lots of seeds, so not very pleasant, unfortunately.
Cyril S.
purchased on 10/01/2024
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Answer from 321cbd
Hello and thank you for your comment. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention.
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
The 321 CBD team
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
The 321 CBD team
2
/5
★★☆☆☆
Musty flower! Orange bud
Quentin G.
purchased on 01/12/2023
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Answer from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. All complaints are passed on to our quality department so that we can constantly improve the quality of our products. If you notice an anomaly on receipt of your parcel, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to deal with any anomalies you may encounter on receipt of your order. The 321 CBD team
3
/5
★★★☆☆
I tried a batch and the pod didn't work. Customer service sent me one back.
Lapuce
purchased on 29/11/2023
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Answer from 321cbd
Hello and thank you for your comment. We apologize for the inconvenience. It is true that a product can have a defect or be faulty. However, we are delighted to hear that our customer service team was able to process your request and return the product. We hope you find it satisfactory. The 321 CBD team
3
/5
★★★☆☆
I'm very disappointed with whitee fire, doesn't make you sleep like a tsunami
Michelle P.
purchased on 08/11/2023
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Answer from 321cbd
Hello, thank you for taking the time to post your review and we are sorry that the products you received did not give you complete satisfaction. There are several ways to consume CBD (infusion, vaporization, oil, capsules, etc.) Each of these ingestion methods can act differently depending on the person, their sex, weight and metabolism. That's why we often advise our customers to try different products to get a better idea of what works best for them. We've had feedback from customers for whom CBD has been a real relief in managing their various ailments. The 321 CBD team
3
/5
★★★☆☆
I've been a customer for a few years now. And I would like to say that I was a little disappointed with the last order. Good quality flowers but lots of big branches.
Julien M.
purchased on 31/10/2023
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Answer from 321cbd
Hello, and thank you for your comment. You should know that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this. In fact, it's quite normal for you to find branches in your pouches as it's thanks to the branches that the buds (heads) stay whole. We invite you to send a photo to our customer service department, who will forward your complaint to the quality department, which will deal with your request as quickly as possible. The 321 CBD team
3
/5
★★★☆☆
No luck on a delivery of Ringo's gift: no taste, no effect on my pain! I've been used to this variety of cbd for several years, but this is the first time it's happened to me ... Is the product (on sale) too old? Too bad, the site reacts well to problems, not here! I don't know where to answer ... I sent the photos on 03/10 at 17h17
Munette
purchased on 27/10/2023
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Answer from 321cbd
Hello, Thank you for taking the time to post your review. After checking your customer account, our after-sales service contacted you on 03.11.2023 to request a photo of the products you received. In order for our quality department to process your request as effectively as possible, a photo is required by the department. We therefore invite you to send us a photo of any unsuitable products. The 321 CBD team
2
/5
★★☆☆☆
I received other brands of products that I had ordered, so I was disappointed, but I appreciated the quick return by e-mail of the return note for the products. I'm sending them back today, because between the storm and the bank holiday it wasn't easy to send them back before, so I hope it will be just as quick to send back the products I ordered as soon as the return parcel arrives. I'd like to point out that I live in Brittany where there's no post office, and it's always a pain when there's a problem with the sites when you have to travel miles to sort out the problem, which is why I'm so disappointed when this happens.
Marie H.
purchased on 26/10/2023
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Answer from 321cbd
Hello, We thank you for your comment and apologize for the inconvenience. It may have been an error during the preparation of your order. However, we are delighted that our customer service team was able to solve your problem quickly. With Colissimo, you can send your parcel from your letterbox. We'll send you the link by e-mail so that you can return your order (in general) more easily. The 321 CBD team
2
/5
★★☆☆☆
I don't find this product effective, at least not on me. On the other hand, delivery times are very fast, and the presentation is excellent...
Monique P.
purchased on 11/10/2023
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Answer from 321cbd
Hello, Thank you for your comment and we are sorry to hear that our products are not suitable for you. However, we would like to inform you that the effects of CBD oil are felt from 20-40mg per day (for a daily intake). These dosages may vary from one person to another, depending on their weight, body type and needs. There's no such thing as a perfect dose, because everyone reacts differently to CBD. We're delighted to hear you're enjoying our services. The 321 CBD team
2
/5
★★☆☆☆
Delivery service to be reviewed.your 48h deadline are never respected. 10jours pr être livré c'est abusé et il n'y a même pas de geste commercial au près de leurs client.
Sébastien P.
purchased on 19/09/2023
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Answer from 321cbd
Hello and thank you for your comment. Due to the high demand for our latest back-to-school offers, we have experienced a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, 48-hour delivery times cannot be guaranteed due to the high volume of orders. We apologize for this inconvenience, and our teams are doing their utmost to ensure that it does not happen again. The 321 CBD team
2
/5
★★☆☆☆
Order advertised for shipment within 48 hours, took 10 days. No compensation offered.
Matthieu N.
purchased on 19/09/2023
Translated review
Answer from 321cbd
Hello and thank you for your comment. Due to the high volume of orders for our latest Back to School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, 48-hour delivery times cannot be guaranteed due to the high volume of orders. Our team is doing everything in its power to ensure that such an inconvenience does not occur in the future. We apologize for the inconvenience and thank you for your patience and understanding. The 321 CBD team
2
/5
★★☆☆☆
Same order too random either in material or in quality
Ilyes B.
purchased on 19/09/2023
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Answer from 321cbd
Hello and thank you for your comment. Trim comes from the residue of the cutting of CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. The 321 CBD team