/10
★★★★★
based on 3467 published reviews
★★★★★
based on 3467 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
I've been a customer for nearly 1 year now, and I find that the quality has dropped. Unfortunately, the product is getting drier and drier, which spoils the taste a bit .
Marina C.
purchased on 29/08/2023
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Answer from
321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. We are constantly striving to improve the quality of our products. If you notice an anomaly on receipt of your parcel, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
3/5
★★★☆☆
Bjr. I've been a customer for some time now, but delivery times are getting longer and longer, the 48 hours planned after ordering, or even 72 hours, are not kept. Please think ahead.
Gilles D.
purchased on 22/08/2023
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Answer from
321cbd
Hello, Thank you for your comment. After checking your customer account and our carrier, your last validated orders were delivered within 48 hours. The delivery times have therefore been respected by our carrier. Please note that our carrier?s delivery times apply from the moment your order has the status "dispatched" and not when it is validated (excluding weekends and public holidays). Orders validated before 2:00 pm, Monday to Friday, will be dispatched the same day. Orders validated after 2:00 pm will be dispatched on the next working day. The 321 CBD team
3/5
★★★☆☆
Good quality, the only downside is that the 50% made per holiday has been reduced to 40%, which is less pleasant.
Stephane D.
purchased on 30/07/2023
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Answer from
321cbd
Hello and thank you for taking the time to post this review! Your experience is very important to us and allows us to constantly improve. The 321 CBD team
3/5
★★★☆☆
Ordered on Monday and delivered on Saturday. That's a bit long
Cyril S.
purchased on 17/07/2023
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Answer from
321cbd
Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc.) a slight delay may occur, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
3/5
★★★☆☆
The cBD is good as usual Unfortunately I received 5g instead of 10g (surely a small error) can I be reimbursed? Or get the rest? Apart from that, it's too good
Lesly D.
purchased on 29/06/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. It is indeed possible that an error occurred during the preparation of your order. If you haven't already done so, please contact us via the "contact us" tab with a photo of the weighed product. This will enable our complaints department to deal with your request as effectively as possible. The 321 CBD team
3/5
★★★☆☆
Nothing to say about ordering and delivery, but the quality is much better on some competing sites.
Etaples D.
purchased on 22/06/2023
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Answer from
321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
3/5
★★★☆☆
Good quality in general but lacks a loyalty program with discounts for customers
Yoann L.
purchased on 15/06/2023
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Answer from
321cbd
Hello, Thank you for taking the time to post your review. Our boutique offers a loyalty program, and we invite you to follow this link to find out more: https://www.321cbd.com/fr/content/6-parrainage-et-fidelite You can find your "discounts" in the "my rewards" tab in your customer account. The 321 CBD team
3/5
★★★☆☆
Satisfactory experience, fast shipping. Ringo gif, amnesia...top-notch. Small disappointment with the mango-kush in terms of aroma...bland, yet so promising on the description!
Tranquillou
purchased on 14/06/2023
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Answer from
321cbd
Hello and thank you for taking the time to post this review. Our flowers have a naturally high CBD content, and we work with our growers to offer you the best flowers on the CBD market, while respecting the legal THC content in the European Union. Your experience is very important to us and enables us to constantly improve. The 321CBD team
3/5
★★★☆☆
Order received very quickly but not very effective for my sleep problems.
Brigitte F.
purchased on 14/06/2023
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Answer from
321cbd
We thank you for your comment and are sorry to hear that your experience was disappointing. However based on feedback from some of our customers, cbd oil may be suitable for your search. The 321CBD team
3/5
★★★☆☆
Product conforms to order but delivery not in 48h
Romaric T.
purchased on 30/05/2023
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Answer from
321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321 CBD team
3/5
★★★☆☆
I don't have enough experience to rate this product yet. It was to energize my sick cat and I've only been able to give it to him twice...with no result...so my opinion is of no interest. On the other hand, the site is responsive and the order arrived quickly.
Maurice E.
purchased on 23/05/2023
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Answer from
321cbd
Hello and thank you for your comment. To begin with, very small doses are sufficient. Between 1 and 5 mg of CBD per day is sufficient for cats weighing up to 5 kg. For cats suffering from cancer or convulsions, you can go up to 6 mg of CBD per day. Customer satisfaction is our top priority, so we're delighted to hear that you're satisfied with our services. The 321CBD team
3/5
★★★☆☆
Very good cbd flower, particularly appreciated the grand daddy purple but and there is a but because every time I order I receive the package between 10 and 15 days ? and that clearly in 2023 is not acceptable ?
Philippe
purchased on 18/05/2023
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Answer from
321cbd
Thank you very much for your comment. We do our utmost to always offer quality products to our customers and we are delighted to hear that you appreciate this product. Our carrier guarantees 48-hour delivery in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur, for which we apologize. The 321CBD team
3/5
★★★☆☆
I have no results with my muscular pain (tendonitis).
Joelle
purchased on 23/04/2023
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Answer from
321cbd
Hello and thank you for your comment. We are sorry that our CBD oil did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321 CBD team
3/5
★★★☆☆
Good product less than 48 days not ready and impossible to put my discounts
Cat G.
purchased on 18/04/2023
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Answer from
321cbd
Hello and thank you for your request. If you have a problem adding your rewards during checkout, please contact our customer service department. They will be able to tell you how to add your rewards. The 321 CBD team
3/5
★★★☆☆
Fast positive
Mickael D.
purchased on 13/04/2023
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Answer from
321cbd
Hello and thank you for taking the time to post this review! Your experience is very important to us and allows us to constantly improve. The 321 CBD team
3/5
★★★☆☆
I've just ordered after an interesting promotion, I took lemon and Bubba, so the lemon, very good? But the Bubba, I really feel like I've had the last of the drawers, the trim? So I'm pretty disappointed, because I wanted to treat myself with the Bubba, but I didn't. But for the price, frankly, it's still a good deal.
Baptiste
purchased on 11/04/2023
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Answer from
321cbd
Hello and thank you for your comment. We are sorry to hear that your experience with the Bubba was disappointing, we really appreciate you bringing this to our attention. If you notice a discrepancy upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321 CBD team
3/5
★★★☆☆
Disappointed by increasingly long 48-hour deliveries.
Denis J.
purchased on 07/04/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 13/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. We hope you have received your order to your satisfaction. The 321 CBD team
3/5
★★★☆☆
Delivery not within 48 hours
Julien M.
purchased on 07/04/2023
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Answer from
321cbd
Hello and thank you for your comment. As indicated on our website, during promotional periods delays may occur in the preparation and dispatch of parcels due to the influx of orders. We have also observed delays in the delivery of parcels by our carrier, due in particular to the one-day strike on 13/04/2023, for which we are very sorry. The 321 CBD team
3/5
★★★☆☆
More cava and more deliveries are long deliveries 48h lie cava make 5 days that I ordered and tjr nothing and otherwise the flowers of cbd are well but sometimes a little too much grainy in the flowers.
Priscilla R.
purchased on 04/04/2023
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Answer from
321cbd
Hello and thank you for your request. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. The 321 CBD team
2/5
★★☆☆☆
One week before shipment
David A.
purchased on 04/04/2023
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Answer from
321cbd
Hello and thank you for your comment. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, for which we are very sorry. We hope you have received your order safely. The 321 CBD team
2/5
★★☆☆☆
Hello, I placed an order on April 7, 2023, today is Saturday, April 15, 2023, I still have not received my order knowing that the site says that deliveries are made within 24, 48 hours, I am disappointed with the delivery time.
David G.
purchased on 04/04/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 12/04/2023. A delay in the sorting center may have occurred during the delivery of your parcel, this delay is beyond our control, please excuse our carrier. In addition, as indicated on our website, we cannot guarantee delivery within 48 hours during periods of high order volume during promotional offers. The 321 CBD team
2/5
★★☆☆☆
It's been 1 week since I ordered, still nothing and no response. So I'm going to a more serious and less expensive site.
Cedric
purchased on 04/04/2023
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Answer from
321cbd
Hello and thank you for your comment. In view of the high volume of orders, our customer service department has come to the assistance of the order pickers in order to keep shipping times as short as possible. However, an answer has been provided. Our customer service always does its utmost to respond as quickly as possible to all our customers' requests. We have observed some delays in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, for which we are very sorry. We hope you have received your order safely. The 321 CBD team
2/5
★★☆☆☆
I order often, but I've been waiting for my order for over a week now.....
Sarah
purchased on 04/04/2023
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Answer from
321cbd
Hello and thank you for posting your review. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, and we apologize for this. The 321 CBD team
2/5
★★☆☆☆
Order placed on 08/04/2023 and to date on 14/04/2023 still nothing received although I am a good customer with you so delivery in 48h is a bit misleading.
Ju J.
purchased on 03/04/2023
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Answer from
321cbd
Hello and thank you for your comment. As Monday 10/04/2023 was a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We have observed a delay in the delivery of parcels by our carrier, due in particular to the strike on 13/04/2023, for which we are very sorry. Furthermore, as indicated on our website, we cannot guarantee 48-hour delivery during promotional offers. The 321 CBD team
2/5
★★☆☆☆
Ordered a week ago and still haven't received anything?
Frédéric F.
purchased on 03/04/2023
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Answer from
321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 11/04/2023. We apologize for any delays in delivery due to the national strike. The 321 CBD team
3/5
★★★☆☆
Slow delivery, correct products
Fred
purchased on 03/04/2023
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Answer from
321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was also a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We apologize for the delay and hope you are satisfied with your order. The 321 CBD team
2/5
★★☆☆☆
I am used to a quality service from 321cbd. Yesterday I received my parcel and it turned out that there were holes in the packaging where the cbd flowers are. This degraded the quality of the flower.
Marine G.
purchased on 03/04/2023
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Answer from
321cbd
Hello and thank you for your request. We are sorry to hear that the package of your flowers has been opened. It is possible that this happened during the delivery of your parcel. Our team always does its utmost to offer you exceptional flower quality and impeccable service. Our customer service has processed your request and we hope you are satisfied with the return. The 321 CBD team
2/5
★★☆☆☆
Still waiting for my parcel after more than 10 days. Where are we !!!!
Christophe D.
purchased on 02/04/2023
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Answer from
321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 11/04/2023. We invite you to contact our customer service department so that they can open an inquiry with our carrier and proceed with the return of your order. The 321 CBD team
2/5
★★☆☆☆
Do not respect the deadline of 24 to 48 h I arrived at 4 days of waiting and still nothing .and do not respond to the message. This is my last order
Cedric
purchased on 02/04/2023
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Answer from
321cbd
Hello and thank you for your comment. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle, we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was also a public holiday, and in view of the high volume of orders, your parcel was delivered to our carrier on 12/04/2023. We apologize for the delay in the delivery of your order and hope that you have received it safely. The 321 CBD team
2/5
★★☆☆☆
Good product but delivery in less than 48 hours is not respected at all. Too bad
José P.
purchased on 01/04/2023
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Answer from
321cbd
Hello and thank you for taking the time to post your review. Friday 07/04/2023 being a public holiday in the Moselle department and working with Colissimo in Moselle we were unable to deliver your parcel to our carrier. Furthermore, as Monday 10/04/2023 was a public holiday, your parcel was delivered to our carrier on 12/04/2023. Your order will only be dispatched once it has the status "dispatched". The 321 CBD team