/10
★★★★★
based on 3401 published reviews
★★★★★
based on 3401 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
I don't have enough experience yet to properly rate the products I've ordered. I'll be more accurate in a month's time, despite the surprise of the mini-crystals I received. Do they perform as well or not?
Sylvie D.
purchased on 30/04/2022
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Answer from
321cbd
Thank you for your comment. CBD lozenges are to be taken in perlingual mode, which means you have to let them melt, either under the palate or under the tongue. The advantage of this method of absorption is that you can feel the effects of CBD very quickly. CBD lozenges are 99.6% CBD, making them a very potent product. The 321CBD team.
2/5
★★☆☆☆
Hello hello, all's well. Sincerely
Dominique J.
purchased on 30/04/2022
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Answer from
321cbd
Thank you for your feedback! It motivates us to improve even more!
2/5
★★☆☆☆
Really disappointed. Almost no explanation of use! Just buy it and get on with it
Isa
purchased on 26/04/2022
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Answer from
321cbd
We are sorry to hear that your experience with us did not live up to your expectations. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. Under each product offered on our online site, you will find a technical data sheet containing the necessary product information. For further information, please contact our customer service department or our e-mail address: [email protected], who will be delighted to provide you with any additional information you may require. The 321CBD team. We have been able to confirm that you have completed your order for CBD oil for dogs. On the product packaging, you'll find the recommended dosage.
3/5
★★★☆☆
Hello For the moment after a week that I use Cbd for pain and sleep, I have no obvious results To re-evaluate perhaps later I combine CBD melatonin 2mg prescribed by doctor and I am waiting for the result To be continued
Client(e)
purchased on 21/04/2022
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Answer from
321cbd
Thank you for your feedback. The tastes as well as the effects encountered with CBD products are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
2/5
★★☆☆☆
Fast and efficient delivery. Thank you
Nicolas F.
purchased on 17/04/2022
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Answer from
321cbd
Thank you for your positive feedback! 🙂
3/5
★★★☆☆
Delivery often exceeds 48 hours, even though I pay for this option...
Amanda-léa J.
purchased on 14/04/2022
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Answer from
321cbd
We are sorry to hear that your experience with us did not live up to your expectations. However, our online store offers free delivery with no minimum purchase. Orders placed before 2pm Monday to Friday are dispatched the same day, and delivery takes 48 hours (except for postal delays beyond our control). 48H delivery is effective as soon as your order has been shipped. Thank you for letting us know about this problem. Your feedback helps us to do better. We are looking into this problem and hope to resolve it quickly and correctly.
3/5
★★★☆☆
Fast and discreet shipment, only fault was the quality of the CBD flower, received too dry or even crumbs! Disappointed.
Alighieri V.
purchased on 14/04/2022
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Answer from
321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention.
2/5
★★☆☆☆
I don't find any particular improvement in pain or sleep.
Ang?le
purchased on 13/04/2022
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Answer from
321cbd
Thank you for your feedback. We're sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
3/5
★★★☆☆
Very moderate effects despite good-quality products, similar to homeopathy and no pain relief at any dosage.
Christian G.
purchased on 12/04/2022
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Answer from
321cbd
Thank you for your comment. Tastes as well as effects encountered with CBD products are known to vary from person to person, which is why we offer different types of CBD products in our online store. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or possibly work out a suitable solution together. The 321CBD team.
2/5
★★☆☆☆
Ineffective product, no effect on stress or sleep. Very expensive for just one bottle of oil.
Sebastien
purchased on 11/04/2022
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Answer from
321cbd
We are very sorry that you did not enjoy our product. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
2/5
★★☆☆☆
No effects despite regular intake morning and evening.
Client
purchased on 09/04/2022
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Answer from
321cbd
We are very sorry that you did not enjoy our product. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
2/5
★★☆☆☆
It doesn't suit me, I still can't sleep and in the morning if I take it I have no energy.
Broucq
purchased on 03/04/2022
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Answer from
321cbd
We are very sorry that you did not enjoy our product. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
2/5
★★☆☆☆
Product much drier than usual, damage other deliveries were much higher quality
Christophe R.
purchased on 03/04/2022
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Answer from
321cbd
Thank you for letting us know about this problem. Your feedback helps us to do better. We are looking into this issue and hope to resolve it quickly and correctly.
3/5
★★★☆☆
On trial
Stephane U.
purchased on 02/04/2022
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3/5
★★★☆☆
Cbd very dry on opening
Ben's
purchased on 22/03/2022
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Answer from
321cbd
We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, accompanied by a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter when receiving your order. The 321CBD team.
3/5
★★★☆☆
As I'm not a big fan of cbd, I took two varieties that seemed to stand up well with fairly high levels of cbd, but I really expected better... I've seen worse and it's far from bad, especially for the price, but I expected more results given the level of cbd advertised. Of course, this is just my personal opinion, and I'm sure there are others among you who are fully satisfied.
420peur
purchased on 22/03/2022
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Answer from
321cbd
We're sorry the varieties didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
3/5
★★★☆☆
My cat has cancer of the jaw with CBD I've managed to slow the progression and shrink the tumors it's been 5 months for now it is well hoping it will continue I learned that hemp slows carcinogenic tumors and can even destroy them we'll see
Masson
purchased on 22/03/2022
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3/5
★★★☆☆
Quite expensive except when there's a 50% discount on the whole site.
William R.
purchased on 10/03/2022
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3/5
★★★☆☆
I made a complaint following my last order which arrived in crumbs But no answer... I'm not used to this on 321CBD
Benjamin L.
purchased on 04/03/2022
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Answer from
321cbd
Hello Benjamin, We confirm that we received your complaint on 11.03.22. Customer service responded to your complaint on the same day. To date, we have received no response from you. We invite you to check your spam if you have not received our reply in order to settle this dispute as soon as possible, or to contact our customer service department directly at this e-mail address: [email protected] . Sincerely, the 321CBD team. 🙂
3/5
★★★☆☆
Quite satisfied overall, but unfortunately the quality is a little too random from order to order, even for the same variety. Always top delivery!
Vinz
purchased on 04/03/2022
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Answer from
321cbd
Thank you for your feedback. We appreciate you bringing this problem to our attention. All quality complaints are passed on to the quality department so that we can always be attentive to our customers' needs and requests.
2/5
★★☆☆☆
I put only 2 stars because it took 3 months to receive the promised gift, and that after several reminders by mail to an address he had given me. Well, I finally received it with a little bonus.
Steve
purchased on 04/03/2022
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Answer from
321cbd
Hello, Thank you for your comment. We're sorry to hear that your experience was disappointing, and we really appreciate that you brought this problem to our attention. However, we are delighted to see that, despite a fairly long processing time, this dispute has been resolved and that you have received a commercial gesture from our customer service department. We will use your comment to improve and ensure that this does not happen again. Sincerely, the 321CBD team.
2/5
★★☆☆☆
The prices are right, the delivery is perfect, and the promotions are very frequent. On the other hand, I find that there's a lack of information on provenance, quality, transparency, etc. When compared with other sites, your prices are more interesting, is it a question of quality?
Valerie F.
purchased on 04/03/2022
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Answer from
321cbd
Thank you for letting us know about this problem. Your feedback helps us to improve. We are investigating this issue and hope to resolve it correctly in order to best respond to your request.
2/5
★★☆☆☆
Random quality, and sometimes a little grainy, too bad ...!
Weedz
purchased on 04/03/2022
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Answer from
321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements.
3/5
★★★☆☆
Some good and some not so good with lots of seeds!
Eric M.
purchased on 04/03/2022
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Answer from
321cbd
Hello, Sometimes the flower is pollinated, which explains the presence of seeds. This does not affect the CBD content of the flower. We invite you to write to our customer service department if you notice any anomaly upon receipt of your package, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. Sincerely, the 321CBD team. 🙂
2/5
★★☆☆☆
La trim are just crumbs
Jean M.
purchased on 04/03/2022
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Answer from
321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements.
2/5
★★☆☆☆
Last order I got the crumb.
Stanislas O.
purchased on 04/03/2022
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Answer from
321cbd
We apologize for this inconvenience. We thank you for your comment and will inform the quality department. We invite you to contact our customer service team, who will be happy to help you resolve this issue.
3/5
★★★☆☆
Bjr, During the sales the products are not of the same quality... tiny head and too wet. Otherwise in general nothing to say, good product... Cdt,cc
Cyrille C.
purchased on 28/02/2022
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Answer from
321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are forwarded to the quality department so that we can always listen to and respond to our customers' requests. This enables us to improve and prosper. If you encounter a problem when you receive your order, please do not hesitate to contact our customer service department, who will be happy to resolve any dispute.
2/5
★★☆☆☆
I give 2 stars only for the friendliness and efficiency of the telephone operators with whom I was in contact. 1st order: nothing to complain about, quality flowers, not dry, with taste. 2nd order: parcel lost: call and new parcel sent back the same day. Then parcel found and return label sent immediately. However, flowers were dry and bland. Complaint with photos and no response or commercial gesture. This will be my last order with them, very disappointed.
Anne
purchased on 23/11/2021
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3/5
★★★☆☆
The plus: fast and free delivery The minuses: the price compared to the quality is to review, always and again the same varieties the only two varieties added to your list since I know your site are all the time unavailable, and out of stock recurring on the trim .
Lolo
purchased on 22/11/2021
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3/5
★★★☆☆
A product has been omitted from the order.
Philippe B.
purchased on 02/10/2021
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2/5
★★☆☆☆
Disappointed, they say delivery in 48h I ordered and 3 days later the package has still not left the preparation center.
Titia
purchased on 28/08/2021
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2/5
★★☆☆☆
Quality product however I tested positive to a salivary test during a road check following an exclusive consumption of cbd bought on this site. This should not be the case. The level of cbd must not be sufficiently controlled and therefore certainly higher than 0.2%. I would very much like to have proof of the level of cbd present in the plants I have received. I will no longer trust this site.
Debh
purchased on 08/03/2021
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2/5
★★☆☆☆
Very bad experience, their service remains "correct" as long as there is no error in your order. After an error in my order, almost non-existent response from them, more than a week without response and without solution to overcome their errors I have never seen such a deplorable and non-existent service. Emails and calls go unanswered, the only message from them being on the site chat after a week of trying to tell me to be patient and that they would get back to me when they had time. I had never seen anything like it anywhere else, and still no answer or solution to my problem. To be avoided and not to wait to have a problem of order to not order any more with them, especially as the market is in full expansion and that much of their competitor have a panel of product more important and of very good quality, and in the event of problem their sav is irreproachable in comparison. I won't be ordering from them again; on my last order, the flowers were inconsumable, had a strange look and smell, and tasted very pungent and irritating for several hours. Finally, after more than a week of trying, I finally managed to get Sav on the phone to send me back the right product from my first order, and a refund for the last one, which I had to throw away because of its very poor quality. I'm relieved to have finally been able to contact the Sav to rectify the situation, but I really don't recommend this site in view of all the inconvenience it has caused me.
Ulquio
purchased on 17/01/2021
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3/5
★★★☆☆
Hello on November 30 I placed an order that I received on December 3 but it arrived incomplete. First of all on the 10G of orange bud there were only 5.2 g (so I think labelling error) on the 3 crystals CBD there were only 2 and the worst I did not get either the MoonRock 5g for which I ordered from EUX because I am a good customer Famous CBD (on average 200e per month) my sister-in-law advised me 321 CBD and especially had me taste the moonrock two weeks ago and I loved it. Their products have a higher rate than famous cbd that's why I intend to order from them but very disappointed with my first order because even if it was black monday and they were in the rush it does not take anything away the fact of receiving the products ordered and paid on the other hand the TRIM nickel because 20.6 g. . I tried to reach them yesterday but impossible to have them same since this morning it is abnormal that there is no customer service in view of the sums paid by customers. errors happen but every business has to correct them. so thank you for doing what's necessary and sending me the missing products because otherwise I'll stop payment. funny way to build customer loyalty without customer service worthy of the name cordially my order MDKGZUBAE placed on 30/11/2020 14:59:42
Antarès
purchased on 23/11/2020
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2/5
★★☆☆☆
Highly variable quality from one order to the next, even for identical varieties
Jérémy G.
purchased on 20/11/2020
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3/5
★★★☆☆
Reliable site, good value for money, correct products, delivery too slow for my taste, can sometimes take 1 week...
Mathilde
purchased on 16/11/2020
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Answer from
321cbd
Hello, thank you very much for taking the time to evaluate us. As part of our continuous improvement process, your feedback helps us move forward in the right direction. We are delighted to see your relative satisfaction with our products, our prices and our reliability as a supplier of CBD in France. We know that delivery is an important issue, and we work hard every day to ensure that your products reach their destination as quickly as possible. To our credit, there are sometimes delays due to factors beyond our control. Rest assured that we are constantly looking for the best solutions to deliver to you, and that we evolve with the market. Yours sincerely The 321CBD team
2/5
★★☆☆☆
The prices are attractive and the grass is of good quality. However, as I made a mistake in the delivery address, I wanted to change it just 1 minute after placing the order and it was impossible. I left 5 messages with customer service who didn't reply and sent to the wrong address.
Sacha
purchased on 16/11/2020
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3/5
★★★☆☆
Delivery on time, but poor quality, super dry herb, tiny buds, leafy taste in the mouth ... 5g ringo's gift cbd, rather disappointed! I'd recommend weedy, Uweed, or even, if rather expensive, la ferme du cbd, you won't regret your purchase.
Idk F.
purchased on 28/09/2020
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Answer from
321cbd
Hello and thank you for your comment on our site. I'm delighted to see that the delivery went well: that's a positive point! As far as quality is concerned, we regret your disappointment. Every consumer has different sensitivities and criteria. It also happens, in our defense, that rare flowers are dry. But a phone call to our customer service department to point this out, with a photo if possible, and a solution can always be found. Thank you for taking the time to assess us on the positive side of strength. The 321CBD team.
3/5
★★★☆☆
Hello. I am still waiting for my September 11, 2020 order. After several emails from me, no response from 321 cbd! I asked for a refund but no return from them! I don't recommend this site to anyone and would like to set up a collective against these crooks. What should I do? Thank you for your answers. Sincerely E. D.
Didier
purchased on 27/09/2020
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2/5
★★☆☆☆
Hello everyone, I have placed several orders since the beginning of July without any problems and I am really happy with the quality of the products and the customer service!...until 09-09/20 last order of 30?... no tracking number... no one at customer service because they don't reply! Emails are useless because there's no reply either! It's been 13 days and I've lost hope and confidence in this site ... it's a real shame ... what a waste !!!! The worst thing is that you don't reply to these loyal customers ... it's disgraceful! Obviously I'm not the only one in this case from what I see on the net ... I'm asking for a complaint because if you don't reply any more, there's a problem? You should close down and be condemned because the products are legal and authorized in France! The theft is obvious? Re bonjour à tous , après avoir poster cette avis ci dessus ... comme par hasard 321 cbd me contact 2 jours après et me envoie ma commande avec un numéro de suivi ??apparemment problème de changement de transporteur... In short, I can only hope now ...
Stephane S.
purchased on 11/09/2020
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3/5
★★★☆☆
Positive points: -Order received in 24h in relay point. -Negative points: -I ordered 2 different varieties, no visual or taste difference... -not too much taste
M
purchased on 13/07/2020
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2/5
★★☆☆☆
Lemongrass smell, which can't be natural! Is it soaked in mosquito repellent or not?
Benj B.
purchased on 10/07/2020
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Answer from
321cbd
Hello, and thank you for your review of our site. Your comment about the mosquito repellent made us laugh. However, we'd like to reassure you that our flowers are in no way dipped in mosquito repellent? Every consumer feels differently. We're sorry if the taste and smell experience wasn't up to scratch with this variety. We invite you to try another variety that might inspire you more, like Orange Bud Indoor for example. https://www.321cbd.fr/fleurs-de-cbd/336-cbd-orange-bud.html Sincerely The 321CBD team
2/5
★★☆☆☆
I ordered on saturday, on the website it says that my order has been shipped, and when i go to chronopost, it tells me that my parcel is still at 321cbd. impossible to reach on the phone and by email they don't reply, if they continue like this they'll be able to shut me down soon. first and last order, with them. I should have looked at their reviews, I would have gone elsewhere.
Juhzion
purchased on 27/03/2020
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