/10
★★★★★
based on 3467 published reviews
★★★★★
based on 3467 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I am very unhappy and disappointed with my order from 321 cbd. I had ordered cbd oil for cats and instead I received a small glass bottle of cbd root. I spent about twenty euros for nothing. I will no longer order from 321 cbd. I don't recommend this site
Agnès V.
purchased on 14/06/2022
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Answer from
321cbd
We are sorry to hear that your experience with us did not live up to your expectations. If you notice an anomaly upon receipt of your parcel, please contact our customer service department, along with a photo of the product received. Our customer service team is always on hand to deal with any anomalies you may encounter on receipt of your order. In this way, we have the opportunity to resolve the dispute as quickly as possible. If we wish to rectify the situation, our customer service team will contact you to explain the steps to be taken and ensure your complete satisfaction. The entire 321CBD team.
1/5
★☆☆☆☆
No effect !!!!
Elyane L.
purchased on 12/06/2022
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Answer from
321cbd
We are very sorry that you did not enjoy our products. We are sorry that CBD products did not live up to your expectations. The effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. In order to offer you the best possible service, our customer service team will contact you today to determine the right dosage for your needs. The 321CBD team.
1/5
★☆☆☆☆
Order placed and paid on the 16th since no parcel and an e-mail to tell me it will arrive but it's the 23rd and still no news, it's impossible to reach them by phone, I advise you not to order from 321 cbd.
Alex K.
purchased on 12/06/2022
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Answer from
321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we do not meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. Following your previous exchanges with our customer service department, our customer service department has carried out a check on the status of your order. According to our carrier, your parcel was delivered on Friday 25.06.22 and we hope you had a good reception. For all orders placed before 2 p.m. from Monday to Friday, shipment takes place the same day and delivery is effectively 48H working days (except for postal delays beyond our control). 48H delivery is effective from the moment your order has been dispatched. Your parcel was picked up by our carrier on Friday June 17. Following the weekend, your parcel resumed its journey on Monday June 20. However, due to a misdirection, your parcel has been slightly delayed, for which we apologize. Our customer service is available Monday to Friday from 10am to 1pm and from 2pm to 5pm by phone. Customer service is also available via our "contact us" form. In order to offer you the best possible service, our customer service team has offered you a promotional code worth 50% off our entire site. We sincerely hope that this commercial gesture will demonstrate our desire to maintain a privileged relationship with our customers. The 321CBD team.
1/5
★☆☆☆☆
Very bad sevice! I am still waiting for my order # YDUFVPLPJ
Nicole G.
purchased on 07/06/2022
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Answer from
321cbd
Thank you for your comment. We're sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. According to our carrier GLS, your package would have been delivered against signature to your home on June 2, 2022 at 3:00 p.m. We have opened an investigation with our carrier to find out more about what may have happened. Anxious to offer you an irreproachable service, in addition to offering you a promotional code worth -50%, we undertake to send a new return of your package. We would like to correct the situation, which is why we will contact you at the beginning of the week to ensure your complete satisfaction. The 321CBD team
1/5
★☆☆☆☆
So far, no effect on my very anxious and fearful dog, but I've only started a week ago.
Jacqueline R.
purchased on 06/06/2022
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Answer from
321cbd
Thank you for your feedback. The dosage of CBD oil for dogs is as follows: For a small dog weighing less than 10 kilos: 4 to 6 drops of CBD oil per day. For a medium-sized dog weighing between 10 and 25 kilos: 8 to 12 drops per day. For large dogs weighing over 25 kilos: 15 drops a day. These indications are given by way of example, but do not replace the advice of an experienced veterinarian. To be sure, ask your veterinarian for advice before and during CBD intake. As a general rule, CBD cannot be overdosed. Unlike conventional drugs, there are no known harmful side effects. Over-consumption of CBD will simply be counter-productive, as the effects will become less and less effective. Simply start with a small amount and increase as needed. To sum up: Get yourself monitored by a vet you trust. Start with a low dose. Be observant, noting improvements, reactions and every change, whether positive or negative. Increase doses gradually if necessary and if you haven't noticed any negative effects, even after a visit to the vet. For further information, please contact our customer service team, who will be happy to help you find a suitable solution together. The 321CBD team.
1/5
★☆☆☆☆
I was delivered in 6 days instead of 3...
Natzo
purchased on 05/06/2022
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Answer from
321cbd
Thank you for letting us know about this problem. Your comments help us to do better. For all orders placed before 2 p.m. Monday to Friday, we ship the same day and deliver within 48 hours (except for postal delays beyond our control). Delivery within 48 hours (working days) is effective from the moment your order has been shipped. Following bad weather conditions, some sorting platforms have suffered significant material damage, leading to their closure. The colissimo teams are doing their utmost to limit the impact. However, the delivery of parcels in transit in certain areas has unfortunately been significantly delayed. We apologize for this inconvenience. The 321CBD team.
1/5
★☆☆☆☆
Delivery time far too long Take a leaf out of Amazon?s book
Julien V.
purchased on 02/06/2022
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Answer from
321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. However, for all orders placed before 2pm Monday to Friday, we ship the same day and deliver within 48 hours (except for postal delays beyond our control). 48H delivery is effective as soon as your order has been shipped. Your order, placed on 06/06/2022 at 16:18, was therefore prepared by our order preparers the following day, 07/06/2022, and picked up by our carrier the same day. Your parcel began its journey on Wednesday June 8, and according to the colissimo tracking system your parcel was delivered on Friday June 10. The 321CBD team.
1/5
★☆☆☆☆
One week after ordering still no delivery!
Michael B.
purchased on 01/06/2022
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Answer from
321cbd
We are sorry to hear that your experience with us did not live up to your expectations. Your order placed on 24.05.22 was picked up by our carrier on the same day. According to the colissimo tracking system, your parcel was delivered to your letterbox on 27.05.22 at 15:04. We would like to rectify the situation, so our customer service department will contact you in order to regularize this dispute and ensure your complete satisfaction. The 321CBD team.
1/5
★☆☆☆☆
I liked c3 that I bought but I am disappointed by the cbd afghans gold it is hard not manageable and I preferred the Afghan to 40% I will recommend and the rest of my package but big disappointment for the Afghan gold and it is not given and hard to the point that it hurts my fingers to write !!!!!
Laetitia E.
purchased on 30/05/2022
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Answer from
321cbd
We apologize for any inconvenience caused. Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements. This enables us to improve and prosper. The 321CBD team.
1/5
★☆☆☆☆
Cancellation requested yesterday at 5:13 p.m. without any return, again people not very serious and not very reliable, I wanted to change site, I think of returning on the old one, we will see thereafter but for the moment the impression which I have, it is not very serious and not very rigorous. we will see how the refunding occurs and failing that a new evaluation will be left...
Dg
purchased on 29/05/2022
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Answer from
321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. Your request has been taken into account by our customer service department. Your request was made on 08 June 2022 at 17:13. As stated on our website, customer service is open Monday to Friday, 9am to 1pm and 2pm to 5pm. As a result, we were unable to cancel and refund your order the following day. The 321CBD team.
1/5
★☆☆☆☆
Delivery to be reviewed!
Jamila Y.
purchased on 28/05/2022
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Answer from
321cbd
Thank you for your comment. We are sorry to hear that your experience with us did not live up to your expectations. We would like to rectify the situation, so our customer service team will contact you to ensure your complete satisfaction. When the post office is unable to deliver a letter to the addressee because it cannot be found at the address indicated, it returns it to the sender. 321 CBD is committed to ensuring that every order placed through our online store reaches its destination safely. We have noted that our customer service department has returned your order to us at our expense, so that you can be sure that your order has been received correctly. The 321CBD team.
1/5
★☆☆☆☆
I have not received my last order
Didier A.
purchased on 25/05/2022
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Answer from
321cbd
Thank you for your feedback. We really appreciate you bringing this issue to our attention. After checking with our customer service department, we are delighted to see that the dispute has been resolved and that you received your order successfully.
1/5
★☆☆☆☆
I still haven't received anything after an order placed 1 week ago!!!! I am very dissatisfied
Delage
purchased on 15/05/2022
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Answer from
321cbd
We apologize for any inconvenience caused. Our customer service has received your complaint. An investigation is underway with our carrier in order to obtain more information about what may have happened during the delivery of your parcel. To avoid you having to wait too long, our customer service department has reshipped your order today. We hope you will enjoy receiving it. The 321CBD team.
1/5
★☆☆☆☆
For the moment, no comments regarding consumption, but ordering and delivery are quick and easy, despite the fact that ultra-marine delivery is always complicated.
Christine W.
purchased on 14/05/2022
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Answer from
321cbd
Thank you for taking the time to share your opinion. 🙂 We are particularly pleased to hear that your order has been received. We invite you to give us feedback on the varieties you ordered, in the hope that the rating will be more attractive 🙂 The 321CBD team.
1/5
★☆☆☆☆
No good taste, very sore throat
Arnaud G.
purchased on 12/05/2022
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Answer from
321cbd
Hello, We are sorry that the CBD products you received did not suit you. If you have any complaints, please contact 321CBD customer service via the contact form on the website. We remain at your disposal. Yours sincerely, The 321CBD team
1/5
★☆☆☆☆
Very disappointed by the quality of the flowers, the swiss tsunami has no taste and is therefore disgusting to smoke. I thought I'd made a bargain, but in the end I ended up with 10g that I have no desire to consume?????
Ben D.
purchased on 06/05/2022
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Answer from
321cbd
We are very sorry that you did not enjoy Swiss Tsunami. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
1/5
★☆☆☆☆
No evidence of any improvement.
Marie Paule S.
purchased on 06/05/2022
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Answer from
321cbd
We are very sorry that you did not enjoy CBD Oil 5%. We are sorry that the variety did not live up to your expectations. As customer satisfaction is our top priority, we thank you for informing us of your dissatisfaction. We invite you to get in touch with our customer service team, who will be happy to help you find a variety that meets your criteria, or perhaps find a suitable solution together. The 321CBD team.
1/5
★☆☆☆☆
I am happy in general but the last order does not pass I placed the same order a super with the smell impeccable and the last dry to make me sneeze for 3 days I am above the last order
Gwendolyne
purchased on 05/05/2022
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Answer from
321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch may differ slightly in appearance and fragrance from the next. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. We would like to rectify this situation, and our Customer Service department will contact you today in order to proceed with a new return of the ordered variety as a commercial gesture: Nina Limone to ensure your complete satisfaction. 🙂 The 321CBD team.
1/5
★☆☆☆☆
I still have not received my parcel and it is now 15/05/2022, one week after my order. I will not recommend
Geraldine L.
purchased on 04/05/2022
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Answer from
321cbd
Thank you for your feedback. We're sorry to hear about your disappointing experience, and we really appreciate you bringing this issue to our attention. We have taken great care to open an investigation with our carrier to obtain information on the incident that may have occurred during the delivery of your order. Our customer service department has received your complaint. We sincerely apologize for this inconvenience. In order to provide you with the best possible service, we will either resend your order at our expense, or refund your money. Our customer service team is always available to help with any problems you may encounter. The 321CBD team.
1/5
★☆☆☆☆
I still haven't received my order
Sebastien M.
purchased on 04/05/2022
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Answer from
321cbd
We sincerely apologize for this inconvenience. We would like to rectify the situation, and our Customer Service team will be in touch with you today to resolve this issue as best we can. The 321CBD team.
1/5
★☆☆☆☆
I did not receive my order I am waiting
Sebastien M.
purchased on 04/05/2022
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Answer from
321cbd
We are investigating this problem and hope to resolve it quickly and correctly. After checking with our carrier, your parcel was delivered to your letterbox on 06.05.22 at 11:52. We therefore invite you to contact our customer service department if you are unable to receive your parcel. Our customer service is always available for any anomalies you may encounter. The 321CBD team.
1/5
★☆☆☆☆
Disappointed because impossible to vaporize due to a bad taste following the presence of fertilizer in weed (toxic) Ringo's Gift To follow up on your answer, I've been smoking and vaporizing weed for about 40 years. The taste of fertilizer, recognizable among a thousand, is present in the weed you sold me. To be precise, the fertilizers, sometimes natural, have not been effectively removed from the roots. When vaporized, it's very clear, as you can see for yourself. I think it's important to point this out. This from a lover of all things weed.
Sebastien
purchased on 29/04/2022
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Answer from
321cbd
We are very sorry that you did not enjoy the variety of Ringo's Gift. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
1/5
★☆☆☆☆
Alors c aléatoire chez eux un coup t servi niquel ou soit d'la poudre comme celle du sucre en poudre ils ne font pas attention a comment leurs prepa d commande sont .
Armelle C.
purchased on 29/04/2022
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Answer from
321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We are using your feedback to improve and ensure this does not happen again. We would like to rectify the situation, so we have scheduled a new delivery as a gesture of goodwill. Our customer service team is always on hand to deal with any problems you may encounter when receiving your order. The 321CBD team.
1/5
★☆☆☆☆
I received nothing and Sav number unreachable 53? give for nothing
Steve N.
purchased on 28/04/2022
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Answer from
321cbd
We are very sorry for the inconvenience. According to the colissimo tracking system, your parcel was delivered to your address on 25.04.22 at 13:10. Please write to our customer service. Our customer service is always available to help resolve any problems you may encounter.
1/5
★☆☆☆☆
Interesting product, but lost or stolen 2 times at colissimo and 1 time detained by customs in 4 orders recently. I won't be ordering from 321 CBD again.
Laurent P.
purchased on 18/04/2022
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Answer from
321cbd
We apologize for any inconvenience caused. Once or twice a year, customs authorities may carry out checks on distribution sites to verify that products comply with THC levels in force in the European Union. Unfortunately, this inconvenience is beyond our control. 321CBD is committed to providing you with impeccable service, and to ensuring that every order placed through our online store reaches its destination safely. Our customer service team is always on hand to deal with any problems you may encounter during the delivery of your order. The 321CBD team.
1/5
★☆☆☆☆
Super not involved. Didn't care about the customer's needs. So service not to be recommended.
Manon D.
purchased on 16/04/2022
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Answer from
321cbd
We are sorry to hear that your experience with us did not live up to your expectations. We would like to rectify the situation. Due to the high volume of orders, our customer service department has been assisting our order pickers to ensure that orders are dispatched as quickly as possible. Unfortunately, your request has not been taken into account, and we are very sorry about this. We would like to rectify the situation, so we will contact you to resolve the issue and ensure your complete satisfaction. The 321CBD team.
1/5
★☆☆☆☆
Order placed on 26 still nothing received no news from anyone
Pyro
purchased on 15/04/2022
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Answer from
321cbd
We are sorry to hear that your order has not been received. In the event that you encounter an anomaly during the delivery of your order or otherwise. We invite you to write to our customer service department in order to keep them informed. Our customer service department is always available for any anomalies encountered. We would like to rectify the situation, which is why our customer service department will contact you to resolve the issue. The 321CBD team.
1/5
★☆☆☆☆
Chronopost informed me that my parcel had been seized by customs.
Thomas
purchased on 15/04/2022
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Answer from
321cbd
We are sorry to hear that your parcel has been stopped. We are sorry to hear that your package has been checked and could not be delivered. Once or twice a year, the customs authorities carry out checks on distribution sites to verify that the THC levels are respected and comply with the law in force in the European Union. We have noted that a new referral has been scheduled to date. 🙂 We invite you to write directly to our customer service department to confirm receipt of this new parcel. The 321CBD team.
1/5
★☆☆☆☆
Hello The cbd crumble absolutely does not melt under the tongue as mentioned. Even after several minutes. So I mixed it with a few drops of olive oil and the mixture was well absorbed. I tried it a second time, then a third and I'm still waiting for the relaxing effects it seems to provide. That same evening I ate a third of the crumble without any effect. The rest went into the garbage can. I'll have to find something better to relax me.
Claude C.
purchased on 05/04/2022
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Answer from
321cbd
We are very sorry that you did not enjoy ______. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
1/5
★☆☆☆☆
The products seem to me to be of good quality, but the flower packaging is not of good quality, which is regrettable. Best regards.
Roland M.
purchased on 04/04/2022
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Answer from
321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. Being natural products, each batch differs slightly in appearance and fragrance from the next. Customer satisfaction being our priority, we thank you for informing us of your dissatisfaction.