/10
★★★★★
based on 3467 published reviews
★★★★★
based on 3467 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Disappointed with this order! I order often because I love your products but this is the 2nd order I've had a problem with. My first problem was solved magnificently with a free 25g bag of ringo's gift. There are a LOT of branches on this order... On previous orders, what I liked was that the sorting and pruning were perfect! It's a shame
Lara G.
purchased on 17/09/2022
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Answer from
321cbd
Hello, please write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service department is always available to help you with any anomalies you may encounter when receiving your order.
3/5
★★★☆☆
The parcel arrived with a 2 week transport delay and the seedlings were in a sorry state. The seller is not to blame, but the carrier is.
Client
purchased on 17/09/2022
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Answer from
321cbd
Hello
3/5
★★★☆☆
Shipment took too long. Ordered on 05/09/22. No delivery on 27/09/22
David H.
purchased on 16/09/2022
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Answer from
321cbd
We are sorry to hear that your experience with us did not meet your expectations. We would like to rectify the situation and will be contacting you to resolve the issue.
2/5
★★☆☆☆
Decu no contact
Aucun N.
purchased on 14/09/2022
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Answer from
321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention.
3/5
★★★☆☆
The time on the website is 24 to 48 hours, but I had to wait 4 days. Double the advertised time?
Dyru
purchased on 01/09/2022
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Answer from
321cbd
Thank you for your comment. In view of the high volume of orders due to previous offers and as indicated on our website, delays may have occurred in the processing and dispatch of orders and we apologize for this. According to the colissimo tracking system, your order has been delivered today and we hope you have received it safely. The 321CBD team.
3/5
★★★☆☆
Quality product all right but delivery much too late, 6 days ??
Jean-françois G.
purchased on 01/09/2022
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Answer from
321cbd
Thank you for your return. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. Your parcel was picked up by our carrier on September 08, 2022. According to the colissimo tracking system, your package was delivered on Saturday, September 10. The 48H delivery is effective from the moment your order has the shipped status. The 321CBD team.
3/5
★★★☆☆
Hello bcp too many branches in flowers Ringo s gilf too bad and I did not receive the grinder offered for any order placed before 11/9 but overall pretty good to see for a possible other order
Puech C.
purchased on 01/09/2022
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Answer from
321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are forwarded to the quality department so that we can always listen to and respond to our customers' requests. This enables us to improve and prosper. We invite you to attach a photo of the variety you have received. Once this has been done, we will forward your complaint to the quality department so that we can resolve your dispute as quickly as possible. The grinder offer was for a limited time during the week of August 15 to 21, and was also a limited offer depending on stock. The 321CBD team.
2/5
★★☆☆☆
The site is well designed and the prices are affordable, which is a big plus point! This site was recommended to me by a friend, who is very satisfied. However, not having received my order despite the fact that it says "delivered to my mailbox" on September 5th, I took the liberty of writing them two emails to which I still haven't had an answer. I've had to pay for more than 100? I would have liked to have been able to give you my opinion on the different varieties I had ordered...but for the moment, it's going to be complicated...?
Chica L.
purchased on 29/08/2022
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Answer from
321cbd
Thank you for your feedback. In view of the large number of customers during our previous promotional offer. Customer Service does its utmost to respond to every request. 321CBD is committed to ensuring that every order placed on our online store reaches its destination safely. Unfortunately, we were unable to locate your request with our customer service department. If the dispute has not yet been resolved, we invite you to go to your post office (this can be done by telephone or via the post office website) and give them your tracking number to dispute the delivery of your parcel. This is important to avoid this kind of incident happening again in the future. Once this has been done, the Post Office will indicate it on your tracking number, which will enable us to resend your parcel. You can then contact our customer service department by telephone or via the contact form, and we will send you a new parcel at our expense. The 321CBD team.
3/5
★★★☆☆
Difficult to dose Always difficult to put to sleep
Nicole R.
purchased on 27/08/2022
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Answer from
321cbd
Thank you for your feedback. A 10 ml bottle of Full Spectrum Nerobi 10% CBD oil contains approximately 200 drops of 5 mg CBD each. In general, consumers take between 50 mg and 250 mg of CBD per day, or 10 to 50 drops per day. Of course, this dosage varies from person to person, depending on their needs, pain, feelings and experience with CBD. Although there's no risk of overdosing or side effects with this natural product, it's best to start with a low dose and gradually increase to maximize the benefits of CBD. If after a few weeks the desired effects are still not present, we invite you to switch to an oil with a higher CBD content. The 321CBD team.
3/5
★★★☆☆
Moon rock was drying up, when it usually doesn't.
Cynthia H.
purchased on 20/08/2022
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Answer from
321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. The 321CBD team
3/5
★★★☆☆
Good value for money
Francois
purchased on 16/08/2022
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Answer from
321cbd
Thank you for your feedback. ?? The 321CBD team
3/5
★★★☆☆
2nd order on this site and delivery on time (about 4 working days). Concerning this 2nd order, I was supposed to receive a grinder as a gift but it was not in the package I received. Too bad... What's more, regarding the 20 + 5g grass I ordered, some very nice buds (12.4g/25g) hid the misery that was underneath (12.6g all the same!)... i.e. pseudo mulched buds, i.e. all flat, not very fleshy and not trimmed at all. Disgraceful... Finally, are the CBD levels mentioned real (e.g.: 24.7% for the herb ordered) in view of the scientific evidence which explains that flowers have an average CBD/THC ratio of 20/1, i.e. a CBD level of 6% for 0.3% THC?
Jojo
purchased on 15/08/2022
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2/5
★★☆☆☆
I don?t find much difference for my osteoarthritis pain compared to the CBD capsules I took,
Sandrine V.
purchased on 13/08/2022
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Answer from
321cbd
Thank you for your feedback. We are sorry that our product was unable to satisfy your request. We invite you to contact our customer service team, who will be happy to work with you to find a suitable solution. The 321CBD team
2/5
★★☆☆☆
I am very disappointed. I ordered super afghan resin and I didn't receive this resin at all but another one. Then I put a normal negative review since I didn't receive what I wanted and now my review is still not validated whereas my positive review on moonrock was validated when I added it after the resin. I will no longer recommend this site.
Customer
purchased on 01/08/2022
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Answer from
321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. Thank you for your comment. As customer satisfaction is our priority, all quality complaints are forwarded to the quality department so that we can always listen to our customers and meet their needs. This enables us to improve and prosper. A response has been sent to your evaluation in order to understand and regularize this dispute in the best possible conditions. The 321CBD team.
3/5
★★★☆☆
Quite satisfied on the whole...it's a pity that by always ordering the same kind I don't always get the same quality, and haven't for a long time.
Manuela R.
purchased on 31/07/2022
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Answer from
321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch is slightly different in appearance and fragrance from the next. As customer satisfaction is our priority, we thank you for informing us of your dissatisfaction. The 321CBD team.
3/5
★★★☆☆
It was an attempt to stop smoking...I prefer oil or capsules.
Penny V.
purchased on 30/07/2022
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Answer from
321cbd
Thank you for your feedback. We offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service, who will be happy to be available to find a variety to suit your criteria or possibly find a suitable solution together. The 321CBD team
3/5
★★★☆☆
I have enormous pain, treated with opium then morphine, the cb1 makes me cooler but the pain is still there, I ordered 10%, we'll see.
Marie Therese M.
purchased on 27/07/2022
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Answer from
321cbd
Thank you for your feedback. We can see that you use 10% oil. In general, consumers take between 10 and 50 drops per day. Of course, this dosage varies from person to person, depending on their needs, pain, feelings and experience with CBD. Although there's no risk of overdosing or side effects with this natural product, it's best to start with a low dose and gradually increase to maximize the benefits of CBD. We invite you to contact our customer service team, who will be happy to help you find the right dosage and product for your needs. The 321CBD team.
3/5
★★★☆☆
First order of ringo gift was tiptop! The second from Orange bud was a little less so, the heads weren't dry and there was no smell :-/
Vincent T.
purchased on 23/07/2022
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Answer from
321cbd
Thank you for your review. We are delighted that you enjoyed our Ringo's Gift variety. However, we are sorry that we did not meet your expectations with this second order of the Orange Bud variety. In order to provide you with an impeccable service, we invite you to contact our customer service department as soon as you receive your order, with a photo of the product, if you encounter a problem. Our customer service team will be happy to help you resolve the issue. The 321CBD team.
3/5
★★★☆☆
Fast shipping and receipt as usual. However, 2 out of 4 packages (of 5g) weigh 4.4g. I'm not making a complaint, I'm just pointing it out because it's never happened before.
Xavier
purchased on 22/07/2022
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Answer from
321cbd
Thank you for your feedback. We're sorry if there was an error in grammage, as this can sometimes happen, but if it does, we're always ready to rectify the situation. We invite you to write to our customer service department if you notice an anomaly on receipt of your parcel, accompanied by a photo of the product received. Our customer service team is always on hand to deal with any anomalies you may encounter on receipt of your order. The 321CBD team
3/5
★★★☆☆
Fast delivery but the moonrock is very hard compared to others. So very disappointed this time. Other times other cbd very good
Myriam C.
purchased on 22/07/2022
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Answer from
321cbd
Thank you for your feedback. We always strive to provide an exceptional experience, and we are deeply sorry when we do not meet our guests' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. The 321CBD team
3/5
★★★☆☆
At first everything was perfect, but lately delivery times have been longer, otherwise very good quality products.
Sébastien P.
purchased on 21/07/2022
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Answer from
321cbd
Thank you for taking the time to bring this to our attention. We use your feedback to improve and make sure this doesn't happen again. Our carrier ensures deliveries within 24/48 hours in metropolitan France. However, during busy periods (sales, holidays, promotional periods, etc.) and in view of current health conditions, a slight delay may be experienced in certain regions. You can track the progress of your parcel using your tracking number, available directly in your customer area or by e-mail. If the delay is too long, you can go to your nearest post office and give them your tracking number, so they can give you more information about the progress of your parcel. Our after-sales service remains at your entire disposal if your parcel has suffered an incident, or other, we can agree on a solution together. The 321CBD team
3/5
★★★☆☆
Too many branches
Christophe L.
purchased on 18/07/2022
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Answer from
321cbd
Thank you for your feedback. We are aware of this anomaly and are adding weight to compensate for the inconvenience. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321CBD team.
3/5
★★★☆☆
Disappointing!
Michelle P.
purchased on 12/07/2022
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Answer from
321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are passed on to the Quality department so that we can always listen to our customers and meet their requirements. This enables us to improve and prosper. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, accompanied by a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321CBD team.
3/5
★★★☆☆
Disappointed with the size of the tablet jar - it's tiny
Stephanie R.
purchased on 09/07/2022
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Answer from
321cbd
We are very sorry to hear of your disappointment. Thank you for taking the time to bring this to our attention. The 321CBD team
3/5
★★★☆☆
Hello, the quality of the moonrock is really mediocre, I am disappointed with this product impossible to crumble hard as stone, it is not fat as described in the description, I would have liked a commercial gesture from 321 Cbd, for the gorilla queen rather satisfied very good smell apart from some seeds cordially
Atoch
purchased on 04/07/2022
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Answer from
321cbd
Thank you for your feedback. Moonrock is not a CBD flower like any other. In fact, it's a manufactured product that undergoes a complex and meticulous process. To achieve this, the CBD flowers are first infused in hemp oil. Once impregnated, the flowers are rolled in pollen and skuff, more commonly known as resin. The result is these small, smooth, crumbly moonstones in shades of green and brown. Visually, Moonrock is compact and smooth, comparable to a moonstone, as the name suggests. Its CBD content is well above average, making Moonrock a product for an informed public who have already consumed CBD at a lower percentage. Moonrock CBD is greasy and covered with pollen, so crushing it in a grinder is not recommended. Crushing it will create a sticky mass between the teeth of your grinder, making it more difficult to use. Add to this the pollen, which will stick to the grinder and be difficult to retrieve. If you're having trouble crumbling our MoonRock variety, you can do it with a pair of scissors. We'll pass on your report to our customer service department, so that we can always respond to our customers' requests and resolve this problem as best we can. The 321CBD team.
3/5
★★★☆☆
Very satisfied with 321cbd except 2 times when I bought 20g + 5 g offered by swiss tsunami but unfortunately the bags were full of seeds.
Ludovic S.
purchased on 04/07/2022
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Answer from
321cbd
Thank you for your feedback. Sometimes the flower is pollinated, which explains the presence of seeds. This does not affect the CBD content of the flower. We invite you to write to our customer service department if you notice any anomaly upon receipt of your package, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321CBD team.
3/5
★★★☆☆
Good product but the cbd flower contained a lot of branches If not everything remains fine overall 🙂
Benjamin L.
purchased on 03/07/2022
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Answer from
321cbd
Thank you for purchasing from us. All varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this. In fact, it's quite normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) remain whole. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help with any anomalies you may encounter on receipt of your order. 🙂 The 321CBD team.
2/5
★★☆☆☆
Parcel ordered on the 6th, still not received on the 11th. delivery supposedly in 24/48h .
A.verger
purchased on 30/06/2022
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Answer from
321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. Our carrier guarantees 48-hour deliveries in mainland France. As far as delivery times are concerned, we are dependent on our service provider Colissimo. Delays in delivery may occur. Slight delays may occur in certain regions. You can track the progress of your parcel using your tracking number, available directly in your customer area or by e-mail. We are sincerely sorry for this inconvenience. We have opened an investigation with Colissimo to determine the circumstances of the delivery. The estimated delivery date is Wednesday July 13. Our after-sales service remains at your entire disposal should your parcel have suffered an incident, or other, we can agree on a solution together. The 321CBD team.
3/5
★★★☆☆
I tried the orange cbd lozenges and to my great disappointment they don't melt on the palate like the description says. As a result, the only way to ingest them is to crunch them, which has nothing to do with orange and no taste. I'm disappointed with this purchase which still cost me 34.90? I hope that 321cbd will make a commercial gesture so that I can fully enjoy the purchased product or an equivalent product. Out of 3 products purchased, this is the only one I found disappointing.
Jose L.
purchased on 29/06/2022
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Answer from
321cbd
Thank you for your feedback. Thank you for your comment. We are sorry to hear that your experience with us did not meet your expectations. We would like to rectify the situation, so our customer service department will be in touch to ensure your complete satisfaction. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. It's important not to chew the lozenges, as this would reduce their bioavailability (when a product's active ingredient becomes available to deliver its benefits to the body). In fact, when CBD lozenges melt, they pass directly through the mucous membranes into the bloodstream. In this way, they make the cannabidiol bioavailable to the body in a much more "complete" way than by ingestion, where much of the bioavailability is lost and partly destroyed during ingestion. You may not produce enough saliva to moisten your mouth sufficiently. As a result, the effects of lozenges are not felt. The 321CBD team.
3/5
★★★☆☆
The quality is the value for money super but despite everything a disappointment with the delivery 5 days waiting for my package is too much
Florence G.
purchased on 26/06/2022
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Answer from
321cbd
Thank you for your feedback. As far as delivery times are concerned, we are dependent on our service provider Colissimo. We apologize for any delays in delivery. In order to provide you with the best possible service, our customer service department has resent your order. Your order is on its way, and the estimated delivery date is today. 🙂 We hope you enjoy your order. The 321CBD team.