/10
★★★★★
based on 3467 published reviews
★★★★★
based on 3467 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Thank you for this order stolen or lost in the wild for 7 days now.no concrete answer of a possible refund or a credit.Bravo to you 88? who runs in the wild
Jordan D.
purchased on 02/04/2022
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Answer from
321cbd
We're sorry to hear about your dissatisfaction. As explained in our previous exchanges, we understand and are sincerely sorry for this inconvenience. At this time, we are still waiting for a response from our carrier following the investigation that is underway following our opening of an investigation (The investigation may take up to 15 days). colissimo's investigation report is currently being processed, and we are waiting for the report from colissimo's customer service department. Your parcel being stipulated delivered against signature, we are waiting for the answer of the customer service of colissimo. However, we cannot issue a credit note, but your request for a refund has been taken into account. As soon as we receive the colissimo report, our financial department will proceed with the reimbursement of your order, i.e. 79?47. Our customer service will contact you to keep you informed. Thank you for your understanding and cooperation.
1/5
★☆☆☆☆
No effect on me.
Roselyne G.
purchased on 30/03/2022
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Answer from
321cbd
We are very sorry that you did not enjoy our oil product. Tastes and effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to contact our customer service department. There are several factors that can be taken into account when a product does not have the desired effects. Our customer service team will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
1/5
★☆☆☆☆
Full of seeds, sends an email and no return. This is outrageous. I was a loyal customer. I will be going to another supplier. Disappointed with 321cbd. Will not recommend again.
Max
purchased on 26/03/2022
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Answer from
321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. After checking with our customer service department, you have now received a response in which we inform you of the steps to follow to ensure that your refund request is successful. We sincerely hope that this misunderstanding will not mar our relationship. Our aim is to maintain a privileged relationship with our customers.
1/5
★☆☆☆☆
No effect at all. Maybe it doesn't work for everyone. To be tested in vap.
Anonyme
purchased on 24/03/2022
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Answer from
321cbd
We are very sorry that you did not enjoy Crystal CBD 99.90% . We're sorry the variety didn't live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. CBD crystals are consumed by vaporization, where they can be dosed in the same size as a grain of rice and then increased as needed. They can also be taken sublingually, under the tongue, for around 30 seconds. They can also be consumed with electronic cigarette e-liquids.
1/5
★☆☆☆☆
Many years ago I tried to contact you in vain, and you never answered my e-mails. I've lost an order worth 50 euros, and you've done NOTHING! You are crooks, and with a head office in Luxembourg you confirm to me that you are dishonest people just there to take money. I'll never buy my cbd from you again. Thieves that you are! Audrey Marchand
Audrey M.
purchased on 04/03/2022
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Answer from
321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we do not meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. Following your comment, we have just checked with our customer service department. Following your order placed on November 27, 2021, you contacted us on November 30 to inform us that you had not received your parcel. Despite a delay in processing your request, we took care to reply to you on 05.11.2022 at 16:41. In our exchange, we explain the procedure to follow in order to close this incident with our carrier and thus proceed either with a new return of your order or possibly with a refund of the latter. To date, we have not received any returns from you. We have also contacted our colissimo carrier, who confirms that a request to open an investigation was indeed applied by our service on November 05, 2021. However, you have not taken any steps to dispute the delivery in order to close the incident. Our customer service department will contact colissimo to take the necessary steps on your behalf. Once this has been done, we will come back to you to inform you and proceed with your refund request. We apologize for any inconvenience you may have experienced with the non-receipt of your order and would like to rectify the situation.
1/5
★☆☆☆☆
Since ordering from 321 Cbd, your website, I have received 25g of infumable weed 2 times. You did not take into account my comments, no commercial gesture, you made me lose 100?, I decided not to order any more on your site.
Titou
purchased on 27/02/2022
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Answer from
321cbd
Hello, We hold ourselves to high standards and are sorry to hear that they were not met during your interaction with our customer service department. We are sorry to hear that your experience with us did not live up to your expectations. We would like to rectify the situation. We have scheduled a new shipment with the variety you ordered. However, after checking with our carrier, we have discovered that your package was not received properly. In order to offer you an impeccable service, our company is immediately committed to scheduling a new return of your items, which will be delivered under the best possible conditions. We've noticed that you've also placed a new order on our online store, taking advantage of our promotional code offered following the inconvenience encountered. We hope that this commercial gesture will demonstrate our desire to maintain a privileged relationship with our customers. Yours sincerely, the 321CBD team.
1/5
★☆☆☆☆
Order placed on the site on 09/03/2022 ) after payment no confirmation email and no account created. Customer service always on messaging. Bad experience. I doubt even positive reviews for this site.....
Anis
purchased on 26/02/2022
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Answer from
321cbd
Hello Anis, You have entered "gmai.com" instead of "gmail.com" for your e-mail address. "Gmai" doesn't exist and that's why you weren't receiving any messages. I've just made the change in your customer account and sent you the order confirmation e-mail to the right e-mail address. You can also check your e-mail address and correct it directly in your customer account. As far as your account is concerned, it has been created and your order of 67.35? was taken into account at 1.06 am today. With the 50% promotion we can't handle all the phone calls due to the large number of orders. Positive reviews are real reviews. We look forward to hearing from you. The 321 CBD team.
1/5
★☆☆☆☆
Non-existent customer service!!! I did not receive my order 20 days later and no response from them to my reminders!!!
Julien
purchased on 08/02/2022
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Answer from
321cbd
Hello Julien. Has the problem been solved? Thank you for contacting us via the contact form on the 321CBD website. We are sorry for the inconvenience. We apologize for the inconvenience.
1/5
★☆☆☆☆
Quality too random Either there's nothing to say about the quality or it's very poor quality
Herve D.
purchased on 03/01/2022
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1/5
★☆☆☆☆
Well, unfortunately my opinion is the same as the other negative opinions. First order, I ordered 20g of trim and 5g of lemon but I only received the trim. There is 20g but no lemon. I don't even dare to bother contacting customer service, I'd rather take my losses and forget about them. Next time I'll order from Just Bob because the prices are better and the delivery is as ordered. I'm forgetting 321cbd for good, it's a shame!!!
Dodo
purchased on 13/12/2021
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1/5
★☆☆☆☆
This site is a horror! Ergonomics of a website from 1998, it crawls and crashes at every turn, account creation is hellish, never buy on this site!
Zouloucaille
purchased on 09/12/2021
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1/5
★☆☆☆☆
Bad customer service, no response, parcel lost in the wild. I don't even want to talk about the post office, it's crap. I want my order refunded and there's no response when it comes to pumping money.
Client
purchased on 31/10/2021
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1/5
★☆☆☆☆
ATTENTION, Saliva and urine test positive
Touti M.
purchased on 05/10/2021
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1/5
★☆☆☆☆
Scam!!! They sell you 3g of cbd crystals and deliver 10 pills of 10mg which is 10 times less than what I ordered. Be careful !!! Don't be fooled !!!
Adrien &.
purchased on 27/09/2021
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1/5
★☆☆☆☆
Hay, hay, hay, all they sell is hay, crooks, misleading advertising, very poor quality product, badly dried, no curing, no taste, no smell, and on top of that they filter out negative comments on their site. Site to be avoided and banned
Max
purchased on 19/08/2021
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1/5
★☆☆☆☆
Site to flee! Packaging and product quality have absolutely nothing to do with the website and what you will receive ... first and last order for me on this site.
Benjamin L.
purchased on 27/07/2021
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