/10
★★★★★
based on 3608 reviews published
★★★★★
based on 3608 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I am happy in general but the last order does not pass I placed the same order a super with the smell impeccable and the last dry to make me sneeze for 3 days I am above the last order
Gwendolyne
purchased on 05/05/2022
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Answer from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch may differ slightly in appearance and fragrance from the next. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. We would like to rectify this situation, and our Customer Service department will contact you today in order to proceed with a new return of the ordered variety as a commercial gesture: Nina Limone to ensure your complete satisfaction. 🙂 The 321CBD team.
1
/5
★☆☆☆☆
I still have not received my parcel and it is now 15/05/2022, one week after my order. I will not recommend
Geraldine L.
purchased on 04/05/2022
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Answer from 321cbd
Thank you for your feedback. We're sorry to hear about your disappointing experience, and we really appreciate you bringing this issue to our attention. We have taken great care to open an investigation with our carrier to obtain information on the incident that may have occurred during the delivery of your order. Our customer service department has received your complaint. We sincerely apologize for this inconvenience. In order to provide you with the best possible service, we will either resend your order at our expense, or refund your money. Our customer service team is always available to help with any problems you may encounter. The 321CBD team.
1
/5
★☆☆☆☆
I still haven't received my order
Sebastien M.
purchased on 04/05/2022
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Answer from 321cbd
We sincerely apologize for this inconvenience. We would like to rectify the situation, and our Customer Service team will be in touch with you today to resolve this issue as best we can. The 321CBD team.
1
/5
★☆☆☆☆
I did not receive my order I am waiting
Sebastien M.
purchased on 04/05/2022
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Answer from 321cbd
We are investigating this problem and hope to resolve it quickly and correctly. After checking with our carrier, your parcel was delivered to your letterbox on 06.05.22 at 11:52. We therefore invite you to contact our customer service department if you are unable to receive your parcel. Our customer service is always available for any anomalies you may encounter. The 321CBD team.
1
/5
★☆☆☆☆
Disappointed because impossible to vaporize due to a bad taste following the presence of fertilizer in weed (toxic) Ringo's Gift To follow up on your answer, I've been smoking and vaporizing weed for about 40 years. The taste of fertilizer, recognizable among a thousand, is present in the weed you sold me. To be precise, the fertilizers, sometimes natural, have not been effectively removed from the roots. When vaporized, it's very clear, as you can see for yourself. I think it's important to point this out. This from a lover of all things weed.
Sebastien
purchased on 29/04/2022
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Answer from 321cbd
We are very sorry that you did not enjoy the variety of Ringo's Gift. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
1
/5
★☆☆☆☆
Alors c aléatoire chez eux un coup t servi niquel ou soit d'la poudre comme celle du sucre en poudre ils ne font pas attention a comment leurs prepa d commande sont .
Armelle C.
purchased on 29/04/2022
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Answer from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We are using your feedback to improve and ensure this does not happen again. We would like to rectify the situation, so we have scheduled a new delivery as a gesture of goodwill. Our customer service team is always on hand to deal with any problems you may encounter when receiving your order. The 321CBD team.
1
/5
★☆☆☆☆
I received nothing and Sav number unreachable 53? give for nothing
Steve N.
purchased on 28/04/2022
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Answer from 321cbd
We are very sorry for the inconvenience. According to the colissimo tracking system, your parcel was delivered to your address on 25.04.22 at 13:10. Please write to our customer service. Our customer service is always available to help resolve any problems you may encounter.
1
/5
★☆☆☆☆
Interesting product, but lost or stolen 2 times at colissimo and 1 time detained by customs in 4 orders recently. I won't be ordering from 321 CBD again.
Laurent P.
purchased on 18/04/2022
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Answer from 321cbd
We apologize for any inconvenience caused. Once or twice a year, customs authorities may carry out checks on distribution sites to verify that products comply with THC levels in force in the European Union. Unfortunately, this inconvenience is beyond our control. 321CBD is committed to providing you with impeccable service, and to ensuring that every order placed through our online store reaches its destination safely. Our customer service team is always on hand to deal with any problems you may encounter during the delivery of your order. The 321CBD team.
1
/5
★☆☆☆☆
Super not involved. Didn't care about the customer's needs. So service not to be recommended.
Manon D.
purchased on 16/04/2022
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Answer from 321cbd
We are sorry to hear that your experience with us did not live up to your expectations. We would like to rectify the situation. Due to the high volume of orders, our customer service department has been assisting our order pickers to ensure that orders are dispatched as quickly as possible. Unfortunately, your request has not been taken into account, and we are very sorry about this. We would like to rectify the situation, so we will contact you to resolve the issue and ensure your complete satisfaction. The 321CBD team.
1
/5
★☆☆☆☆
Order placed on 26 still nothing received no news from anyone
Pyro
purchased on 15/04/2022
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Answer from 321cbd
We are sorry to hear that your order has not been received. In the event that you encounter an anomaly during the delivery of your order or otherwise. We invite you to write to our customer service department in order to keep them informed. Our customer service department is always available for any anomalies encountered. We would like to rectify the situation, which is why our customer service department will contact you to resolve the issue. The 321CBD team.
1
/5
★☆☆☆☆
Chronopost informed me that my parcel had been seized by customs.
Thomas
purchased on 15/04/2022
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Answer from 321cbd
We are sorry to hear that your parcel has been stopped. We are sorry to hear that your package has been checked and could not be delivered. Once or twice a year, the customs authorities carry out checks on distribution sites to verify that the THC levels are respected and comply with the law in force in the European Union. We have noted that a new referral has been scheduled to date. 🙂 We invite you to write directly to our customer service department to confirm receipt of this new parcel. The 321CBD team.
1
/5
★☆☆☆☆
Hello The cbd crumble absolutely does not melt under the tongue as mentioned. Even after several minutes. So I mixed it with a few drops of olive oil and the mixture was well absorbed. I tried it a second time, then a third and I'm still waiting for the relaxing effects it seems to provide. That same evening I ate a third of the crumble without any effect. The rest went into the garbage can. I'll have to find something better to relax me.
Claude C.
purchased on 05/04/2022
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Answer from 321cbd
We are very sorry that you did not enjoy ______. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
1
/5
★☆☆☆☆
The products seem to me to be of good quality, but the flower packaging is not of good quality, which is regrettable. Best regards.
Roland M.
purchased on 04/04/2022
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Answer from 321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. Being natural products, each batch differs slightly in appearance and fragrance from the next. Customer satisfaction being our priority, we thank you for informing us of your dissatisfaction.
1
/5
★☆☆☆☆
Thank you for this order stolen or lost in the wild for 7 days now.no concrete answer of a possible refund or a credit.Bravo to you 88? who runs in the wild
Jordan D.
purchased on 02/04/2022
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Answer from 321cbd
We're sorry to hear about your dissatisfaction. As explained in our previous exchanges, we understand and are sincerely sorry for this inconvenience. At this time, we are still waiting for a response from our carrier following the investigation that is underway following our opening of an investigation (The investigation may take up to 15 days). colissimo's investigation report is currently being processed, and we are waiting for the report from colissimo's customer service department. Your parcel being stipulated delivered against signature, we are waiting for the answer of the customer service of colissimo. However, we cannot issue a credit note, but your request for a refund has been taken into account. As soon as we receive the colissimo report, our financial department will proceed with the reimbursement of your order, i.e. 79?47. Our customer service will contact you to keep you informed. Thank you for your understanding and cooperation.
1
/5
★☆☆☆☆
No effect on me.
Roselyne G.
purchased on 30/03/2022
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Answer from 321cbd
We are very sorry that you did not enjoy our oil product. Tastes and effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to contact our customer service department. There are several factors that can be taken into account when a product does not have the desired effects. Our customer service team will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
1
/5
★☆☆☆☆
Full of seeds, sends an email and no return. This is outrageous. I was a loyal customer. I will be going to another supplier. Disappointed with 321cbd. Will not recommend again.
Max
purchased on 26/03/2022
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Answer from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. After checking with our customer service department, you have now received a response in which we inform you of the steps to follow to ensure that your refund request is successful. We sincerely hope that this misunderstanding will not mar our relationship. Our aim is to maintain a privileged relationship with our customers.
1
/5
★☆☆☆☆
No effect at all. Maybe it doesn't work for everyone. To be tested in vap.
Anonyme
purchased on 24/03/2022
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Answer from 321cbd
We are very sorry that you did not enjoy Crystal CBD 99.90% . We're sorry the variety didn't live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. CBD crystals are consumed by vaporization, where they can be dosed in the same size as a grain of rice and then increased as needed. They can also be taken sublingually, under the tongue, for around 30 seconds. They can also be consumed with electronic cigarette e-liquids.
1
/5
★☆☆☆☆
Many years ago I tried to contact you in vain, and you never answered my e-mails. I've lost an order worth 50 euros, and you've done NOTHING! You are crooks, and with a head office in Luxembourg you confirm to me that you are dishonest people just there to take money. I'll never buy my cbd from you again. Thieves that you are! Audrey Marchand
Audrey M.
purchased on 04/03/2022
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Answer from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we do not meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. Following your comment, we have just checked with our customer service department. Following your order placed on November 27, 2021, you contacted us on November 30 to inform us that you had not received your parcel. Despite a delay in processing your request, we took care to reply to you on 05.11.2022 at 16:41. In our exchange, we explain the procedure to follow in order to close this incident with our carrier and thus proceed either with a new return of your order or possibly with a refund of the latter. To date, we have not received any returns from you. We have also contacted our colissimo carrier, who confirms that a request to open an investigation was indeed applied by our service on November 05, 2021. However, you have not taken any steps to dispute the delivery in order to close the incident. Our customer service department will contact colissimo to take the necessary steps on your behalf. Once this has been done, we will come back to you to inform you and proceed with your refund request. We apologize for any inconvenience you may have experienced with the non-receipt of your order and would like to rectify the situation.
1
/5
★☆☆☆☆
Since ordering from 321 Cbd, your website, I have received 25g of infumable weed 2 times. You did not take into account my comments, no commercial gesture, you made me lose 100?, I decided not to order any more on your site.
Titou
purchased on 27/02/2022
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Answer from 321cbd
Hello, We hold ourselves to high standards and are sorry to hear that they were not met during your interaction with our customer service department. We are sorry to hear that your experience with us did not live up to your expectations. We would like to rectify the situation. We have scheduled a new shipment with the variety you ordered. However, after checking with our carrier, we have discovered that your package was not received properly. In order to offer you an impeccable service, our company is immediately committed to scheduling a new return of your items, which will be delivered under the best possible conditions. We've noticed that you've also placed a new order on our online store, taking advantage of our promotional code offered following the inconvenience encountered. We hope that this commercial gesture will demonstrate our desire to maintain a privileged relationship with our customers. Yours sincerely, the 321CBD team.
1
/5
★☆☆☆☆
Order placed on the site on 09/03/2022 ) after payment no confirmation email and no account created. Customer service always on messaging. Bad experience. I doubt even positive reviews for this site.....
Anis
purchased on 26/02/2022
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Answer from 321cbd
Hello Anis, You have entered "gmai.com" instead of "gmail.com" for your e-mail address. "Gmai" doesn't exist and that's why you weren't receiving any messages. I've just made the change in your customer account and sent you the order confirmation e-mail to the right e-mail address. You can also check your e-mail address and correct it directly in your customer account. As far as your account is concerned, it has been created and your order of 67.35? was taken into account at 1.06 am today. With the 50% promotion we can't handle all the phone calls due to the large number of orders. Positive reviews are real reviews. We look forward to hearing from you. The 321 CBD team.
1
/5
★☆☆☆☆
Non-existent customer service!!! I did not receive my order 20 days later and no response from them to my reminders!!!
Julien
purchased on 08/02/2022
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Answer from 321cbd
Hello Julien. Has the problem been solved? Thank you for contacting us via the contact form on the 321CBD website. We are sorry for the inconvenience. We apologize for the inconvenience.
1
/5
★☆☆☆☆
Quality too random Either there's nothing to say about the quality or it's very poor quality
Herve D.
purchased on 03/01/2022
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1
/5
★☆☆☆☆
Well, unfortunately my opinion is the same as the other negative opinions. First order, I ordered 20g of trim and 5g of lemon but I only received the trim. There is 20g but no lemon. I don't even dare to bother contacting customer service, I'd rather take my losses and forget about them. Next time I'll order from Just Bob because the prices are better and the delivery is as ordered. I'm forgetting 321cbd for good, it's a shame!!!
Dodo
purchased on 13/12/2021
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1
/5
★☆☆☆☆
This site is a horror! Ergonomics of a website from 1998, it crawls and crashes at every turn, account creation is hellish, never buy on this site!
Zouloucaille
purchased on 09/12/2021
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1
/5
★☆☆☆☆
Bad customer service, no response, parcel lost in the wild. I don't even want to talk about the post office, it's crap. I want my order refunded and there's no response when it comes to pumping money.
Client
purchased on 31/10/2021
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1
/5
★☆☆☆☆
ATTENTION, Saliva and urine test positive
Touti M.
purchased on 05/10/2021
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1
/5
★☆☆☆☆
Scam!!! They sell you 3g of cbd crystals and deliver 10 pills of 10mg which is 10 times less than what I ordered. Be careful !!! Don't be fooled !!!
Adrien &.
purchased on 27/09/2021
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1
/5
★☆☆☆☆
Hay, hay, hay, all they sell is hay, crooks, misleading advertising, very poor quality product, badly dried, no curing, no taste, no smell, and on top of that they filter out negative comments on their site. Site to be avoided and banned
Max
purchased on 19/08/2021
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1
/5
★☆☆☆☆
Site to flee! Packaging and product quality have absolutely nothing to do with the website and what you will receive ... first and last order for me on this site.
Benjamin L.
purchased on 27/07/2021
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