/10
★★★★★
based on 3608 reviews published
★★★★★
based on 3608 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Disappointing!
Michelle P.
purchased on 12/07/2022
Translated review
Answer from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are passed on to the Quality department so that we can always listen to our customers and meet their requirements. This enables us to improve and prosper. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, accompanied by a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321CBD team.
3
/5
★★★☆☆
Disappointed with the size of the tablet jar - it's tiny
Stephanie R.
purchased on 09/07/2022
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Answer from 321cbd
We are very sorry to hear of your disappointment. Thank you for taking the time to bring this to our attention. The 321CBD team
3
/5
★★★☆☆
Hello, the quality of the moonrock is really mediocre, I am disappointed with this product impossible to crumble hard as stone, it is not fat as described in the description, I would have liked a commercial gesture from 321 Cbd, for the gorilla queen rather satisfied very good smell apart from some seeds cordially
Atoch
purchased on 04/07/2022
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Answer from 321cbd
Thank you for your feedback. Moonrock is not a CBD flower like any other. In fact, it's a manufactured product that undergoes a complex and meticulous process. To achieve this, the CBD flowers are first infused in hemp oil. Once impregnated, the flowers are rolled in pollen and skuff, more commonly known as resin. The result is these small, smooth, crumbly moonstones in shades of green and brown. Visually, Moonrock is compact and smooth, comparable to a moonstone, as the name suggests. Its CBD content is well above average, making Moonrock a product for an informed public who have already consumed CBD at a lower percentage. Moonrock CBD is greasy and covered with pollen, so crushing it in a grinder is not recommended. Crushing it will create a sticky mass between the teeth of your grinder, making it more difficult to use. Add to this the pollen, which will stick to the grinder and be difficult to retrieve. If you're having trouble crumbling our MoonRock variety, you can do it with a pair of scissors. We'll pass on your report to our customer service department, so that we can always respond to our customers' requests and resolve this problem as best we can. The 321CBD team.
3
/5
★★★☆☆
Very satisfied with 321cbd except 2 times when I bought 20g + 5 g offered by swiss tsunami but unfortunately the bags were full of seeds.
Ludovic S.
purchased on 04/07/2022
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Answer from 321cbd
Thank you for your feedback. Sometimes the flower is pollinated, which explains the presence of seeds. This does not affect the CBD content of the flower. We invite you to write to our customer service department if you notice any anomaly upon receipt of your package, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. The 321CBD team.
3
/5
★★★☆☆
Good product but the cbd flower contained a lot of branches If not everything remains fine overall 🙂
Benjamin L.
purchased on 03/07/2022
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Answer from 321cbd
Thank you for purchasing from us. All varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this. In fact, it's quite normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) remain whole. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help with any anomalies you may encounter on receipt of your order. 🙂 The 321CBD team.
2
/5
★★☆☆☆
Parcel ordered on the 6th, still not received on the 11th. delivery supposedly in 24/48h .
A.verger
purchased on 30/06/2022
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Answer from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. Our carrier guarantees 48-hour deliveries in mainland France. As far as delivery times are concerned, we are dependent on our service provider Colissimo. Delays in delivery may occur. Slight delays may occur in certain regions. You can track the progress of your parcel using your tracking number, available directly in your customer area or by e-mail. We are sincerely sorry for this inconvenience. We have opened an investigation with Colissimo to determine the circumstances of the delivery. The estimated delivery date is Wednesday July 13. Our after-sales service remains at your entire disposal should your parcel have suffered an incident, or other, we can agree on a solution together. The 321CBD team.
3
/5
★★★☆☆
I tried the orange cbd lozenges and to my great disappointment they don't melt on the palate like the description says. As a result, the only way to ingest them is to crunch them, which has nothing to do with orange and no taste. I'm disappointed with this purchase which still cost me 34.90? I hope that 321cbd will make a commercial gesture so that I can fully enjoy the purchased product or an equivalent product. Out of 3 products purchased, this is the only one I found disappointing.
Jose L.
purchased on 29/06/2022
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Answer from 321cbd
Thank you for your feedback. Thank you for your comment. We are sorry to hear that your experience with us did not meet your expectations. We would like to rectify the situation, so our customer service department will be in touch to ensure your complete satisfaction. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. It's important not to chew the lozenges, as this would reduce their bioavailability (when a product's active ingredient becomes available to deliver its benefits to the body). In fact, when CBD lozenges melt, they pass directly through the mucous membranes into the bloodstream. In this way, they make the cannabidiol bioavailable to the body in a much more "complete" way than by ingestion, where much of the bioavailability is lost and partly destroyed during ingestion. You may not produce enough saliva to moisten your mouth sufficiently. As a result, the effects of lozenges are not felt. The 321CBD team.
3
/5
★★★☆☆
The quality is the value for money super but despite everything a disappointment with the delivery 5 days waiting for my package is too much
Florence G.
purchased on 26/06/2022
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Answer from 321cbd
Thank you for your feedback. As far as delivery times are concerned, we are dependent on our service provider Colissimo. We apologize for any delays in delivery. In order to provide you with the best possible service, our customer service department has resent your order. Your order is on its way, and the estimated delivery date is today. 🙂 We hope you enjoy your order. The 321CBD team.
2
/5
★★☆☆☆
I ordered trimmings, a lot of branches and very few small heads. Quite disappointed
Chris
purchased on 22/06/2022
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Answer from 321cbd
Thank you for your feedback. Trim comes from all the residues left over from cutting CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils, but above all small buds concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. We add a few extra grams to compensate for the branches that can be found in TRIM packets. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321CBD team.
2
/5
★★☆☆☆
I did not have the desired effect
Daniel
purchased on 18/06/2022
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Answer from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. Our customer service department will be in touch with you today, to determine together the correct use of our product in order to benefit from all its therapeutic effects. The 321CBD team.
3
/5
★★★☆☆
Flowers do not always look as good as the photos on the site (often oxidized)
David
purchased on 17/06/2022
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Answer from 321cbd
Thank you for your feedback. The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch is slightly different in appearance and fragrance from the next. As customer satisfaction is our priority, we thank you for informing us of your dissatisfaction. The 321CBD team.
3
/5
★★★☆☆
Fast shipping but I'm not convinced by the crystals I received nor by their very "artisanal" container (small unsealed jar).
Anais
purchased on 16/06/2022
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Answer from 321cbd
Thank you for your comment. We are sorry to hear that your experience was disappointing. We apologize for any inconvenience caused. Our products are 100% natural. Our CBD pastilles products come from an artisan in Switzerland, designed from an organic hemp crop. Our CBD lozenges are packaged as shown on our website in a glass jar, closed with a stopper. We invite you to get in touch with our customer service team, who will be happy to be at your disposal to find a variety to suit your criteria, or to work out a suitable solution together. The 321CBD team.
2
/5
★★☆☆☆
We put 2 stars because 2 days of delay compared to the delivery 2 days after the days indicated by e-mail, otherwise product in conformity with our expectation.
Damien P.
purchased on 15/06/2022
Translated review
Answer from 321cbd
Thank you for taking the time to bring this to our attention. We will use your feedback to improve and make sure this doesn't happen again. The entire 321CBD team.
3
/5
★★★☆☆
Not enough experience to judge the results (I've only been giving my cat CBD for 3 days). On the other hand, no explanatory leaflet, nor indication of dosage. What's more, the address was truncated, and my name was completely missing from the label (thank goodness I'm known??!).
Salgues M.
purchased on 15/06/2022
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Answer from 321cbd
Thank you for letting us know about this problem. Your feedback helps us to do better. We are investigating this issue and hope to resolve it quickly and correctly. The use of CBD oil for cats is notified directly under the product directly on our online store. To start with, very small doses are sufficient. Between 1 and 5 mg of CBD per day are sufficient for cats weighing up to 5 kg. For cats suffering from cancer or convulsions, you can go up to 6 mg of CBD per day. CBD is fully active 30 to 45 minutes after consumption, and its effects last around 5 hours. These estimates vary according to the breed, activity level and personal chemistry of the cat. To know: Cats are smaller and therefore have fewer cannabinoid receptors in their bodies than dogs. That's why they need more CBD than dogs for it to work effectively. We invite you to contact our customer service team, who will be happy to provide you with any further information you may require. The 321CBD team.
3
/5
★★★☆☆
Hello I ordered after having a bad impression on a product so I don't stay on a bad impression, so I took back the afghan resin and this one is at the top and the Ringo's gift in 25g,I liked the little gift with it but one problem and not the least IT'S TOO OUT OF STOCK but too much I'm used to being at the cbd farm which are rarely out of stock but nevertheless I can have a delivery the next day there I have to make sure not to be out of stock and that 321 cbd is out of stock often and what's missing you have to wait and I take the cbd that's out of stock. I take the cbd because I'm ill and the afghan resin 40% for my pain is top and I don't need to increase the morphine or even take the rapid morphine so I found a good product for ringo's it surprised me because I didn't really believe in it and given that the rate is high I told myself it was a scam and it's not. So I have 2 choices of online stores except that you're out of stock with far too many out-of-stocks considering the choice you offer and it's a shame frankly. Too long for colissimo and still out of stock and frankly you have to keep customers coming back too!!!! And as for the resin, I'm going to recommend some more, hoping that there won't be too many shortages, and certain varieties of flowers, because at the moment you have a high percentage of cbd and your shortages are very problematic for me as a patient, and it was thanks to high-dose cbd that I stopped taking the drug, so that's why my note: PERMANENT SHORTAGES!!!!! IN THE HOPE THAT MY MESSAGE WILL HELP YOU TO IMPROVE AND THAT YOUR STOCKS WILL BE AVAILABLE. Best regards.
Laetitia E.
purchased on 07/06/2022
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Answer from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. As customer satisfaction is our top priority, all complaints are forwarded to the relevant department so that we can always listen to our customers and meet their needs. This enables us to improve and prosper. The entire 321CBD team.
2
/5
★★☆☆☆
Having already ordered from 321 cbd, I ordered from them again. Unfortunately, the delivery time was twice as long, i.e. 1 week. As a result, I would be more reluctant to place new orders as I had originally intended to do.
Ad
purchased on 06/06/2022
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Answer from 321cbd
Thank you for taking the time to bring this to our attention. We use your feedback to improve and make sure this doesn't happen again. 🙂 Packages are dispatched within 48 hours (working days) for orders placed and paid for before 2:00 pm. Orders placed after 2:00 pm on Fridays and at weekends will be dispatched the following Monday. As far as delivery times are concerned, we are dependent on our service provider Colissimo. Some sorting centers in different regions may experience delivery delays. Your EUSQKQJKS order placed on 09.06.22 at 22:18 was picked up the next day, Friday 10.06.22. On Monday your parcel resumed its routing so that you met a good reception on Wednesday 15.06.22.
2
/5
★★☆☆☆
Delivery in more than 48h and already 2 times contacted for complaints and never any answer.
Kristof T.
purchased on 06/06/2022
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Answer from 321cbd
We set ourselves high standards and are sorry to hear that they were not met during your interaction with our company. Following your complaint to our customer service department on 09.06.22 at 19:25, you received a reply the very next day, on 10.06.22 at 09:26. As explained in our previous exchanges, for all orders placed before 2pm from Monday to Friday, shipment is made the same day and delivery is effectively 48 hours (except for postal delays beyond our control). 48H delivery is effective from the moment your order is shipped. Due to the bank holiday on Monday June 6, your SSZHRCRMJ order placed on 04.06.22 was prepared and dispatched as soon as we returned to our premises on 07.06.22. According to the colissimo tracking system, the estimated delivery date is 10.06.22. We are sorry to hear that your experience was disappointing, we really appreciate that you brought this problem to our attention. The 321CBD team.
3
/5
★★★☆☆
Hello ?? Good on the herbs, good on the oil but disappointed for the pastilles which have no taste. Delivery was much better with Chronopost. Best regards.
Emilie M.
purchased on 06/06/2022
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Answer from 321cbd
#N/A
2
/5
★★☆☆☆
I wanted to try it out and wasn't satisfied: Swiss Tsunami doesn't live up to its name. Ultra dry herb, no taste, not pleasant to consume, advertised at 19.5%, no effect, really disappointed, 85 euros lost. Even some Trim are of better quality. And I'm collecting big bare branches with little heads on them, so dry that I suppose I'll get everything at the bottom of the bag, great. Please pay a little attention to the quality of the products you ship, something like this should not be shipped.
Fred V.
purchased on 05/06/2022
Translated review
Answer from 321cbd
Thank you for your feedback. The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch may differ slightly in appearance and fragrance from the next. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
2
/5
★★☆☆☆
The cbd gellules don't really help me sleep.
Le Roux M.
purchased on 02/06/2022
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Answer from 321cbd
We are very sorry that you did not enjoy the CBD capsule product. We're sorry the variety didn't live up to your expectations. CBD products are known to vary from person to person, which is why we offer different types of CBD products in our online store. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or possibly work out a suitable solution together. The 321CBD team.
3
/5
★★★☆☆
Good product but a bit expensive
Herve L.
purchased on 02/06/2022
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Answer from 321cbd
Thank you for your feedback. Thank you for taking the time to bring this to our attention. We set ourselves high standards. The products offered on our online site are 100% natural and grown without additives. We do our utmost to offer our customers the best value for money. In addition to free delivery, our online store offers a host of promotional offers, a referral program and a loyalty program. The whole 321CBD team.
3
/5
★★★☆☆
You say you deliver within 48 hours, but I just received my order today (Monday 13/06/2022) even though I ordered on 5/06/2022! That's all Cordially mr carre
Renaud C.
purchased on 02/06/2022
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Answer from 321cbd
Thank you for your feedback. For all orders placed before 2pm from Monday to Friday, we ship the same day and deliver within 48 hours (except for postal delays, which are beyond our control). 48H delivery is effective from the moment your order has been shipped. Following bad weather that caused significant material damage to the platform located in Loir et Cher, which led to its closure. The entire colissimo team is doing its utmost to limit the impact. However, deliveries of parcels in transit in this area have experienced a slight delay, we are sorry. We would like to rectify the situation, which is why our customer service will contact you to ensure your complete satisfaction. The 321CBD team.
2
/5
★★☆☆☆
Not great, can do better
Alexandre C.
purchased on 01/06/2022
Translated review
Answer from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all complaints are forwarded to our quality department, so that we can always listen to our customers' needs and requests, and use them to improve and prosper. From your customer file, we can see that you have placed an order for the Swiss Tsunami variety. We are sorry that the variety did not live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
3
/5
★★★☆☆
I'm a regular customer and so far I've never been disappointed. But on my last order I was particularly disappointed. As usual, I order trim, small heads at a low price, and in this case, out of 3 bags of 20g, 2 bags were actually powder/crumbles. As a result, it was consumed much more quickly. I hope I won't have the same problem with my next order.
Magijuly
purchased on 30/05/2022
Translated review
Answer from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321CBD team.
2
/5
★★☆☆☆
Best site to buy quality cbd in my opinion. Unbeatable value for money. Update: last order extremely disappointing. The flowers are brown, greasy, bad tasting and clearly processed to reduce the thc like many other online retailers do. Big disappointment, I'll have to find a new seller. 25g bought for nothing. It's a real shame, I was happy with them up to that point.
Cédric
purchased on 29/05/2022
Translated review
Answer from 321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch may differ slightly in appearance and fragrance from the next. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. We invite you to write to our customer service department if you notice any anomaly on receipt of your parcel, together with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321CBD team.
2
/5
★★☆☆☆
Disappointed, product not concentrated enough, bad telephone advice especially for people who are not familiar with CBD. Useless expense, product bought back in pharmacy with relevant advice.
Kempner
purchased on 28/05/2022
Translated review
Answer from 321cbd
We set high standards for ourselves and are sorry to hear that they were not met during your interaction with our company. Your feedback helps us to do better. We are looking into this issue and hope to resolve it quickly and correctly. The 321CBD team
2
/5
★★☆☆☆
I received the wrong product, after telephone discussion I was promised to return the voucher the same day after receiving the photo of the product I had received by mistake, result I received the good product only yesterday, so a lot of waiting. As for the product itself, well, I haven't tried it yet!
Ingrid J.
purchased on 16/05/2022
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Answer from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. The 321CBD team.
3
/5
★★★☆☆
Maybe I need more days of treatment than 72 hours, but so far I haven't seen any change. 10 drops a day for chronic joint pain following multiple lumbar fractures. On the other hand, I'm sleeping a little better.
Catherine P.
purchased on 15/05/2022
Translated review
Answer from 321cbd
Thank you for your comment. We invite you to get in touch with our customer service team, who will be happy to help you find a suitable solution for the use of our Nerobi oil product. The 321CBD team.
2
/5
★★☆☆☆
Good but there are lots of seeds
Kevin P.
purchased on 14/05/2022
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Answer from 321cbd
We apologize for any inconvenience caused. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. Sometimes the flower is pollinated, which explains the presence of seeds. This does not affect the level of CBD present in the flower. The 321CBD team.
3
/5
★★★☆☆
For the time being, awaiting results, but less restless sleep...
Marcellus R.
purchased on 13/05/2022
Translated review
Answer from 321cbd
We're sorry the variety didn't live up to your expectations. The effects of CBD are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and humidity. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.