9.6/10
★★★★★
based on 350 published reviews

Latest neutral customer reviews

3/5
★★★☆☆
Hello dear 3Dminifactory-Team I would like to thank you for the wonderful figurines. The deadlines and information on each shelf were also top notch. I would also like to thank you for the two additional figures: - Elven Navigator B -- Reference TPGLR831-1 - Elven Loremaster B -- Reference TPGLR824-1 However, one figure seems to be missing. Is it possible? - Acrobat Elf ONe Leg Stand -- Reference EPIC3523-1 I'm a bit surprised that the 32mm figures are relatively large. The eye height is correct for the "elf villager" range. The elf artist range is too dynamic to measure, only possible for the balancing elf with approx. 34mm. On the other hand, the "Elven" range seems too large to me. Do you have a standard unwinding for this problem? Elven range (too big) 40mm = Elven Navigator B, Elven Shipwright A; 38mm = Elven Navigator A, Elven Healer B; 37mm = Elven Lore Master B; Villager range (OK) 35mm = Elf Villager Drunk, Elf Villager Artist, Elf Villager Accountant, Elf Villager Bard; 33mm = Elf Villager Schoolar; My goal is to use these figures with the Punga games fantasy soccer team. Why a slightly similar scale is sought. I have not yet received the high elves team, so the exact size required is unknown at this time. Please note that your survey and my email have crossed. I sent an email "similar" to this message just last night ([email protected]) with subject (Order KPMEYXHXT // Questions). With my best regards, Philipp Foerster
Philipp F.
Philipp F.
purchased on 31/08/2024 
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3/5
★★★☆☆
Good quality figurines, but the packaging (all loose!) is... surprising.
Billy T.
Billy T.
purchased on 07/09/2024 
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2/5
★★☆☆☆
Several parts arrived broken
Elias R.
Elias R.
purchased on 09/07/2024 
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Answer from 3D Minis Factory
Hello Elias,
So it's not normal at all to have received broken figurines, I'll contact you directly to at least return the figurines in good condition!
Our apologies for this disappointing opening of the parcel.
Yours sincerely
Gaspard
2/5
★★☆☆☆
I was a bit disappointed with my purchase last year, but customer service did their best to put things right. Clearly the quality isn't great (probably due to mass production) and I think there's a lack of quality control before shipping. The last order seems dubious on the scale of the figurine received and some parts arrived damaged. No response from the retailer following confirmation of my complaint. In short, I'll pass, it's not what I'm looking for. Thanks for the sweets, but Haribo is the base 😉
Rémi B.
Rémi B.
purchased on 20/07/2024 
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3/5
★★★☆☆
The quality is good, but it's hard to find miniatures in the size you need. I've ordered 32-size miniatures that are too big for my army, and 28-size miniatures that are too small :/.
Allan B.
Allan B.
purchased on 04/06/2024 
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Answer from 3D Minis Factory
Hello Allan and thank you for the order!
Indeed, scales are and will remain one of the complex points of 3D printing. Don't hesitate to contact us, we'll do a swap in a custom scale for your project! The aim is to get you the figures you need 🙂
With pleasure,
Gaspard
3/5
★★★☆☆
Model quality varies. Plus there were issues and this time too, with model print size. It is hard to include some of those models into an existing collection, as You realy have no clue about the size You shall get. Elf model has been absolutely unadequate in comparison to the shop photograph. Communication is good. Delivery speed is also OK.
Michal N.
Michal N.
purchased on 06/02/2024 
Answer from 3D Minis Factory
Hi Michal, size scales are always a complex issue, as each designer has his or her own vision of miniature size. Even if we try to adapt the size, it's not always that simple.
In such cases, we always offer to swap figurines with new sizes more suited to your needs 🙂
Thanks all the same for your comment and the rating! 🙂
Ludiquement,
Gaspard
3/5
★★★☆☆
Beautiful figurines. Missing a little finish on the burr. Well packaged and in very good condition on arrival.
Silvère D.
Silvère D.
purchased on 02/01/2024 
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Answer from 3D Minis Factory
Thank you very much for your feedback!
And don't hesitate if there's ever the slightest quality issue that could jeopardize your model-making project, we're here to remedy that too by replacing at the very least the figurines that have had problems. 🙂
All the best,
Gaspard
2/5
★★☆☆☆
All in all, a very good buy, but too many printing errors, 6 figures with incomplete or frayed arms or axes, not to mention the swords.
Victor C.
Victor C.
purchased on 14/12/2023 
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Answer from 3D Minis Factory
Hello Victor,

We are unable to contact you to correct these problems... Please don't hesitate to write to us at [email protected] so that we don't leave you with unplayable and unattainable figures...!

Sincerely,
Gaspard
3/5
★★★☆☆
Hello, I ordered 9age magic cards and although I have nothing to say about the quality, they are not up to date with the latest update. Would it be possible to send me back the out-of-date cards? Thank you
Odilon C.
Odilon C.
purchased on 20/10/2023 
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Answer from 3D Minis Factory
Hello Odilon,
It's all in the works, but we're dependent on updating the magic cards to be able to start printing the Maj.
(In particular, we're missing the last 3 versions of the hereditary Alpha/Beta books...)
We're keeping our fingers crossed that they'll do so quickly by the start of the year!
Enjoyably,
Gaspard
3/5
★★★☆☆
Product conforms to or sometimes falls short of 3d rendering.
Julien B.
Julien B.
purchased on 29/06/2023 
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Answer from 3D Minis Factory
Hi Julien, thanks for your feedback!
If ever a print isn't as good as it should be, don't hesitate to let us know so we can see what happened and reprint it if necessary!
Enjoyably,
Gaspard
3/5
★★★☆☆
No tax at customs this time... a nice surprise compared to last time... but you can't help that. However, a broken figurine in the box. Very strange, as if the arm had never been welded. The head too. A few spots of glue and it was fine. Otherwise quite happy. A few strokes of the scalpel to finalize.
Silvère D.
Silvère D.
purchased on 29/08/2023 
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Answer from 3D Minis Factory
Thanks for the feedback Silvère! We'll get there in the end!
We'll send you back the half-penguin figurine, it'll be a lot easier for her on a gaming table 🙂
Ludiquement,
Gaspard
3/5
★★★☆☆
Everything was good except the 2 tanks, which were completely bent at the front. It's a shame, and it's the first time I've seen it with this quality of resin.
Yannick C.
Yannick C.
purchased on 03/06/2023 
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Answer from 3D Minis Factory
Thanks Yannick for this feedback and for the note, indeed, after photos the front of the tanks suffered a major transport damage that we replaced 🙂
Have a good game!
Ludiquement
Gaspard
3/5
★★★☆☆
Very average quality. I don't know if it's the resin, but the details of the sculpture were a bit erased. There is also a concentric wave effect on some parts of the figurine
Julien S.
Julien S.
purchased on 27/03/2023 
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Answer from 3D Minis Factory
Hello Julien,
So don't hesitate to write to us if the expected result is not there, even if they are "original" figurines that do not come from the creators we have licensed. As a result, at the time of printing, it is difficult to know if the creator wanted this level of detail or if there was a problem with the printing.
We can give them another chance and send you a reprint if you wish, hoping that the next result will be better than the first one 🙂
Feel free to contact us at [email protected]
Gleefully,
Gaspard