/10
★★★★★
based on 2673 reviews published
★★★★★
based on 2673 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Some boxes damaged in transit
Acheteur Vérifié
purchased on 06/10/2022
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3
/5
★★★☆☆
Not very happythe 2boxes of jumbo 1 coke and 1 strawberry were totally broken. The carton had nothing...
Acheteur Vérifié
purchased on 27/09/2022
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3
/5
★★★☆☆
Hello, I put an emergency message for a delivery on Friday. I was delivered on Monday by a Romanian... who spoke little French.
Acheteur Vérifié
purchased on 14/09/2022
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Answer from Bonbonrama
Thank you for taking the time to express your resentment and sorry to see that you are not fully satisfied. Your order was placed on Wednesday at 18:17. It was prepared on Thursday morning and picked up by GLS the same day. Based on the carrier's commitments, we estimate 3 working days after the package was picked up. The parcel was delivered on Monday, i.e. 2 working days after collection. Delivery times and maximum delivery dates are clearly displayed when you place your order. And if you have any questions about deliveries, our customer service team speaks perfect French 😉 Because we're also sorry that you weren't able to have a conversation with the delivery man. But I imagine that GLS requires him to understand the French highway code.
3
/5
★★★☆☆
The delivery was not delivered to the requested address even though the store was open (the deliveryman tried to call me but we don't get a good signal). He should have gone to the store and called if no one was there.
Acheteur Vérifié
purchased on 17/09/2022
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3
/5
★★★☆☆
The quantities marked on the boxes of Chupa Chups and Carambar lollipops are wrong.
Acheteur Vérifié
purchased on 07/09/2022
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2
/5
★★☆☆☆
Candies with a 3-month CSD on some models. Exchanged tagadas for bananas without warning. I do not recommend
Acheteur Vérifié
purchased on 15/08/2022
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3
/5
★★★☆☆
Well presented but a lot of breaks
Acheteur Vérifié
purchased on 24/06/2022
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3
/5
★★★☆☆
Delivery is a problem above 60kg for Switzerland, so it's a bit of a problem.
Acheteur Vérifié
purchased on 04/07/2022
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3
/5
★★★☆☆
Nice deliveryman 1 bag of sweets opened out of stock on the planned order easy to use site
Acheteur Vérifié
purchased on 01/06/2022
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3
/5
★★★☆☆
Ordered energy cables acid, received energy cables smooth
Acheteur Vérifié
purchased on 25/05/2022
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3
/5
★★★☆☆
Order not as described on the website
Acheteur Vérifié
purchased on 22/05/2022
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Answer from Bonbonrama
Hello. Thank you for taking the time to share your opinion. However, please do not hesitate to let us know directly if any of the products we have sold you are incorrectly described. We make every effort to ensure that the description is as accurate and complete as possible, but if we're wrong, we'll try to make it right. We just need to know
3
/5
★★★☆☆
NOT enough regular novelty
Acheteur Vérifié
purchased on 01/05/2022
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3
/5
★★★☆☆
Two packs of dentures were opened
Acheteur Vérifié
purchased on 05/05/2022
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3
/5
★★★☆☆
ALL OK BUT TOO MANY BREAKAGES WHICH WILL GENERATE SHIPPING COSTS
Acheteur Vérifié
purchased on 04/04/2022
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3
/5
★★★☆☆
A lot of products are missing.
Acheteur Vérifié
purchased on 17/02/2022
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3
/5
★★★☆☆
Not necessarily happy, I can not finalize my order because for several months many out of stock.
Acheteur Vérifié
purchased on 01/01/2022
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2
/5
★★☆☆☆
Hello Many candies (smarties lacasitas) are damaged
Acheteur Vérifié
purchased on 04/02/2022
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Answer from Bonbonrama
Hello. Thank you for taking the time to leave us a review. We're sorry for the state in which the Lacasitos arrived. I would like to remind you that our customer service department is available by phone or e-mail to find a solution in the event of an incident (+33 4 69 96 63 36 or [email protected]).
3
/5
★★★☆☆
Not enough novelty
Acheteur Vérifié
purchased on 14/12/2021
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3
/5
★★★☆☆
Too expensive for my taste
Acheteur Vérifié
purchased on 14/10/2021
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2
/5
★★☆☆☆
Delivery was made on time, but the 5 kg of coated praline contains 800 grams to one kilo of powder and white peanuts.
Acheteur Vérifié
purchased on 16/07/2021
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3
/5
★★★☆☆
I'm a little disappointed with the order fees this time but the order is still ok.
Acheteur Vérifié
purchased on 06/07/2021
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2
/5
★★☆☆☆
I wasn't delivered on time.
Acheteur Vérifié
purchased on 06/04/2021
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Answer from Bonbonrama
Thank you for sharing your experience. It's true that the address was incomplete when you entered it, and GLS had to contact you to get more details. We apologize for this error, which caused a delay: your order arrived in 4 working days, instead of the advertised 3. Our customer service team is here to find a solution to this kind of problem.
3
/5
★★★☆☆
It's a pity there's no list of ingredients on each product. Very good delivery time, but the packets of lacasitos were poorly packaged and the chocolates were all damaged and broken. Largely unsaleable as is.
Acheteur Vérifié
purchased on 18/03/2021
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2
/5
★★☆☆☆
Lots of choice but disappointed with the order. Too expensive for a toddler display and the mini disaster bags.
Acheteur Vérifié
purchased on 12/01/2021
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Answer from Bonbonrama
We're sorry that the HARIBO pack with the bags and the display offered are not suitable for you. The size of the display is indicated in the description. And so is the weight of the bags. There are offers with larger free displays. We've never had any negative feedback on this manufacturer's products, which are renowned for their quality. But if you do have a comment, please don't hesitate to contact our customer service team, who are on hand to find a solution. If there is one.
3
/5
★★★☆☆
Carton of Maiis BBQ damaged It's a shame, reported to the deliverer but no action taken by Bonbonrama Magasin bulle de bonbon à PÉRIGUEUX
Acheteur Vérifié
purchased on 31/12/2020
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Answer from Bonbonrama
We are sorry that a box arrived damaged despite our efforts to protect the merchandise in the packages or on the pallets. Please note that delivery personnel are not employees of bonbonrama.com and in order for us to be aware of a problem with a delivery, once you have accepted the parcel, you must at least inform us, by e-mail at [email protected] or by telephone on 04 69 96 63 36. Our team is here to find a solution. If the cardboard protecting the goods is so damaged that it cannot be sold, please contact us.
3
/5
★★★☆☆
All the plastic packaging boxes were broken underneath
Acheteur Vérifié
purchased on 01/12/2020
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3
/5
★★★☆☆
Delivery service to be reviewed, put on the fragile cardboard because the deliverymen do not pay attention to the contents. Thank you
Acheteur Vérifié
purchased on 05/11/2020
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3
/5
★★★☆☆
I have a box of chocolate that was opened and the box was damaged.
Acheteur Vérifié
purchased on 05/11/2020
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Answer from Bonbonrama
We are sorry that a product has been damaged in transit. We would like to remind you that if a confection arrives in a condition that would prevent it from being sold, please contact us by telephone (04 69 96 63 36) or by e-mail ([email protected]). Our teams are on hand to find a solution and, above all, to take steps to prevent any recurrence.
3
/5
★★★☆☆
Beware of product composition: I had asked for E129-free cables, and you called me to certify the absence of E129. However, on the boxes of some cables, the E129 did not appear, paradoxically, on the packaging, but was stamped on the transparent top of the packaging. Otherwise everything else was ok, preparation, transport, delivery times...
Acheteur Vérifié
purchased on 12/10/2020
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2
/5
★★☆☆☆
Package in poor condition and poor carrier
Acheteur Vérifié
purchased on 20/10/2020
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Answer from Bonbonrama
We are sorry to learn via this notice that the package arrived in poor condition. But the most important thing is that the goods inside the parcel are in good condition. If the condition of the products is too poor to be sold, I remind you that customer service, easily reachable on 04 69 96 63 36 (free number) is there to find a solution. We also remind you that you can make a reservation if the parcel is presented to you in doubtful condition.