/10
★★★★★
based on 2570 published reviews
★★★★★
based on 2570 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Delivery to the wrong address Products delivered that do not correspond to our order
Xavier P.
purchased on 22/05/2024
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1/5
★☆☆☆☆
I still haven't received my order and as far as they're concerned, we're the ones at fault - the world's upside down.
Imad O.
purchased on 28/09/2023
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Answer from
Bonbonrama
Hello, Thank you for your review. We regret the "incident" encountered with your first order. Indeed, the reservation "pallet not delivered" is not acceptable by the carrier one hour after delivery and the instruction to leave it in front of your home. However, we would like to thank you for continuing to place your trust in us, and hope that your second order went smoothly.
1/5
★☆☆☆☆
Customer service offered me a credit note for an amount that did not correspond to the loss. After a refusal on my part, radio silence. No response for over a week.
Athy P.
purchased on 06/06/2023
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Answer from
Bonbonrama
Thank you for taking the time to share your experience. We're sorry you didn't accept one of our proposals, which was a credit note. Indeed, it did not correspond to the amount of the loss. It was 3 times the value of the loss! (8 euros loss, 20 euros proposed credit note). In fact, for a product with a total value of €14.20, more than a third of which is still marketable, we don't return it, nor do we send you back a box, which would be an aberration given that the accumulated transport costs, not to mention the carbon footprint, represent 3 times the value of the product! We try to find solutions, but sorry, they have to make economic sense.
1/5
★☆☆☆☆
I ordered 7 packs of 2k500 g of chewing gum balls Hard, tasteless and inedible, especially for children The product is to be thrown away I spent over 100 euros on this deplorable purchase
Carole S.
purchased on 21/04/2023
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1/5
★☆☆☆☆
Disappointed with the last order for the Christmas holidays, delivered 10 days later and we had to pay the return postage.
Acheteur Vérifié
purchased on 24/10/2022
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1/5
★☆☆☆☆
I still haven't received a reply from bonbonrama, despite my two e-mails. Bonbonrama cancelled the coupon, without giving any reason. I still have no explanation, no coupon returned... Very disappointed...
Acheteur Vérifié
purchased on 29/01/2023
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Answer from
Bonbonrama
Thank you for taking the time to share your experience. A coupon to compensate for the breakage of some lollipops had indeed been forgotten. Sorry for the oversight, the error had been corrected and explained to you by e-mail on February 6, following your comment. If you are referring to the loyalty points which were cancelled in October 2021 and which concern your order of October 20, 2020, please note that there is a reason for this. In fact, as we explained to you in an e-mail that you obviously didn't read, loyalty points are valid for 1 year because they are supposed to reward... your loyalty. Loyalty is considered to imply more regular orders, especially for candy professionals.
1/5
★☆☆☆☆
Missing 2 references to the delivery I called and sent an email but no response I no longer order from you.
Acheteur Vérifié
purchased on 04/10/2022
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Answer from
Bonbonrama
Thank you for taking the time to share your experience. We are very sorry that these 2 products were missing from this order and that you are not as satisfied as you were with your first 9 orders. I went to the customer service department and to my astonishment, they showed me that you had indeed spoken on the phone on 12/10 and that they were still waiting for your e-mail to open the customer service ticket. In fact, e-mails allow us to have a better follow-up by the whole team. In any case, the video checks have been carried out, and without waiting for your e-mail, a department manager is due to call you tomorrow to find a solution.
1/5
★☆☆☆☆
Order elsewhere, this wholesaler takes too long
Acheteur Vérifié
purchased on 16/08/2022
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Answer from
Bonbonrama
Thank you for taking the time to leave your impressions, which can help us to improve. Your order was paid for on Tuesday August 16th at 3pm, it was prepared and picked up by the carrier on Wednesday August 17th, and delivery was made on Friday August 19th, whereas the maximum delivery time announced when you placed your order was August 24th. 48 hours for a pallet is worthy of an EXPRESS transport in the world of transport! In this case, despite all our good will, it will be very difficult for us to go any faster! Next time you order, just remember to read the estimated delivery date. And if we really do exceed this date, we can then turn to the carrier who has committed to us to meet these deadlines.
1/5
★☆☆☆☆
Hello, I've been waiting for an answer from you for over 2 months.
Acheteur Vérifié
purchased on 16/05/2022
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Answer from
Bonbonrama
Hello. Thank you for your last order, which was less than a month ago. And as seen yesterday with our customer service, we tried to reach you several times and we even left you a message with the information about the possibility of buying larger packs of chocolate.
1/5
★☆☆☆☆
Chocolate bars limit expired (3 months), I am offered a discount that jaccepte, by an incredible all passe passe, I am told that VAT has not been paid, I find myself with a credit of 1 €, lol, too strong sales and accountants BOMBORAMA.
Acheteur Vérifié
purchased on 07/04/2022
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Answer from
Bonbonrama
Thank you for taking the time to leave a review. We're sorry that, unlike most of our customers, you had a bad experience with our customer service. In fact, when we were editing your discount agreed between us because we hadn't pointed out that the DLUO of the chocolate bars was 3 months, we realized that the invoice contained a VAT error. Due to an incorrect configuration, one of the products was sold exclusive of VAT, so the totals were wrong. As you know as a professional, invoicing or accounting software is approved by the Ministry of Finance and invoices cannot be modified at our whim. The invoice was automatically corrected to be valid and fair. So, I can't agree with you on this one, we can't say we were too strong. Fortunately, we corrected our mistake and your invoice is now fair!
1/5
★☆☆☆☆
Delivery problem
Acheteur Vérifié
purchased on 08/09/2021
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1/5
★☆☆☆☆
The delivery time was correct. but the boxes were placed on a completely rotten pallet (perhaps stored under water...?) and one of the boxes was delivered completely torn, with the cans which were without packing, and which fell on the ground... thus half of the bag of lost, and the others inconsommables, because dirty... I made a complaint by mall on the site, I await to see what they propose...
Acheteur Vérifié
purchased on 10/09/2021
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Answer from
Bonbonrama
We apologize for the inconvenience. Of course, our warehouse is dry and we do not ship soaked products or torn cartons. We understand that your opinion is based on your experience with the carrier and that you have not yet been able to judge our professionalism and seriousness in dealing with incidents. In fact, if you have made any reservations upon receipt of the goods, our customer service department will take the necessary steps with the carrier to repair the damage.
1/5
★☆☆☆☆
Sorry but the quality of the product is very inadequate about 3kg loss on 20kg
Acheteur Vérifié
purchased on 13/06/2021
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Answer from
Bonbonrama
Thank you for taking the time to leave your review. We would like to remind you that we are retailers and not manufacturers. We work with the best-known manufacturers, but also with local manufacturers who guarantee us quality, such as those who supply us with pralines. If you have a problem with a product, just let us know: we'll pass on the information to the manufacturer and, above all, we'll be able to offer you a solution. Our customer service department can be reached easily and free of charge by telephone on 04 69 96 63 36.
1/5
★☆☆☆☆
I'm never disappointed. Too bad you have to order for 500 euros for free delivery.
Acheteur Vérifié
purchased on 11/06/2021
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Answer from
Bonbonrama
Thank you for taking the time to give us your opinion, and we're pleased that all our efforts have enabled us to never disappoint you, even if your rating might suggest otherwise. I'd like to remind you that transport is charged by weight and distance, and that as wholesalers working with retailers, our margins are limited. A certain amount is therefore required to cover delivery costs, which are never offered by carriers.
1/5
★☆☆☆☆
Custom furniture manufacturer, I order 4 candy racks that according to the site measure 51 cm. I made the furniture according to this and when I installed the racks I discovered that they measured 52 cm! Giving false details about products is just unacceptable.
Acheteur Vérifié
purchased on 04/06/2021
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Answer from
Bonbonrama
Thank you for letting us know about this measurement difference. The manufacturer changed the model at the beginning of the year and we hadn't had any information about a change in the size of these displays. Our customers are mainly retailers, and no one had brought this information to our attention before you. We apologize for this error. Of course, if you wish, we can take back any products that don't suit you and give you a refund.
1/5
★☆☆☆☆
Non-existent customer service. Impossible to get a live answer to fix a bug on the delivery choice. Had to go by e-mail. Not very professional. I almost cancelled my order. Good to hear ...
Acheteur Vérifié
purchased on 28/01/2020
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Answer from
Bonbonrama
Hello and thank you for taking the time to send us your feedback. We are sorry that, unlike the majority of reviewers, you are not happy with our service and find us unprofessional. I understand that your dissatisfaction stems from the fact that we asked you to make a written request for delivery to a parcel delivery centre of your choice. At the moment we're experiencing a surge in orders, and our operators can't process all requests immediately as you would have liked. We prefer you to use the space reserved for this purpose when placing your order. This ensures that you don't make any typing errors, and that your instructions (e.g. change of address, number to call or delivery instructions) are taken into account when the delivery note is prepared. We'll do our best to communicate with you in the future to ensure that you're as satisfied as you were with your previous orders.
1/5
★☆☆☆☆
Big problem with respecting delivery dates and times Carton damaged but fortunately the goods are not fragile
Acheteur Vérifié
purchased on 15/04/2019
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Answer from
Bonbonrama
Thank you for taking the time to let us know about your concerns. I'm sorry that this 2nd delivery didn't go as well as you'd hoped. Indeed, pallet transport, especially when it has to cross France, can be subject to certain unforeseen circumstances inherent in road transport. Your order, placed on April 15th, left immediately, as you'd wished, and arrived on the 18th. It'll be hard to get a pallet to travel 850 km any faster. As for the damaged protective cartons, it's their job to take the knocks instead of what's inside. There's no guarantee yet that the cartons carrying the confectionery will arrive as good as new. But should the goods be damaged, our customer service team will be on hand to find a satisfactory solution.
1/5
★☆☆☆☆
I didn't like the handling of a problem that occurred during delivery. Too bad.
Acheteur Vérifié
purchased on 07/02/2019
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Answer from
Bonbonrama
Thank you for sharing your opinion with us. We are sorry that the solution we proposed to compensate you did not suit you. We probably didn't understand you. When you informed us that a bag of Frazibus had torn during transport, and that 900 grams had spilled into the bottom of the box, we offered you 2 solutions: a refund for the lost goods or a credit note of higher value, which you accepted. Perhaps you were planning to deal with the incident in a different way? If so, don't hesitate to let us know, especially since, as you can see, we're easy to reach by phone and e-mail.
1/5
★☆☆☆☆
I'm disappointed because there were broken candies inside.
Acheteur Vérifié
purchased on 07/02/2019
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Answer from
Bonbonrama
Hello, Thank you for letting us know that some of the pacifiers in the box were broken. We apologize for the inconvenience. Of course, as you can imagine, we didn't intentionally put broken lollipops in their original boxes. Despite the care we take to protect our confectionery, some less-than-delicate deliverers manage (rarely, fortunately for us) to get at our protections. These are the hazards of transport. However, you should know that our customer service team is on hand to find satisfactory solutions in the event of such incidents. You can reach us easily on 04 69 96 63 36 from Monday to Friday, 8.30am to midday and 2pm to 5pm.
1/5
★☆☆☆☆
Caranougat stuck between them and melted and package delivered to the relay opened I have all the photos very disappointed !!!!
Acheteur Vérifié
purchased on 28/01/2019
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Answer from
Bonbonrama
Hello and thank you for bringing this information to our attention. Yes, there was a problem with the Caranougat Carambars. It could be a manufacturing defect, but it hasn't been reported to us yet, and it's very rare for a defect to affect only one box on a full pallet. Please contact us to explain it better. As for the open parcel, we must be careful and not accept a parcel if during transport it could have been damaged, opened or searched. GLS insures us against such incidents. Obviously, nothing was missing in your case. So much the better. In any case, if you notice any irregularity concerning the goods, transport or anything else, please call our customer service department on 04 69 96 63 36. We always try to find a satisfactory solution. Sincerely