/10
★★★★★
based on 2570 published reviews
★★★★★
based on 2570 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Delivery always chaotic. Change carrier.
Acheteur Vérifié
purchased on 08/10/2020
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Answer from
Bonbonrama
We're sorry if the delivery goes badly for you. In 99% of cases, they go smoothly and our customers are satisfied. But all it takes for you to be penalized is for the delivery driver (who is a subcontractor) in your area not to work properly. As you advise, we could change again (we've already tried) but we've found that no carrier, even the most expensive, gives 100% satisfaction in all sectors.
3/5
★★★☆☆
Order incomplete but quickly resolved by bonbonrama
Acheteur Vérifié
purchased on 17/09/2020
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3/5
★★★☆☆
As every time I leave my review it is not taken into account because I am never delivered during store opening hours but to my home, is this really true?
Acheteur Vérifié
purchased on 04/09/2020
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3/5
★★★☆☆
Customer relations and responsiveness, perfect. delivery: parcel placed in front of the house in direct sunlight ... How long did it take? In any case, the sweets were hot. No call to warn us.
Acheteur Vérifié
purchased on 15/07/2020
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2/5
★★☆☆☆
This note is awarded for poor delivery. They warn you the same day that they are not coming and the next day you have to wait and wait!
Acheteur Vérifié
purchased on 15/06/2020
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Answer from
Bonbonrama
Thank you for taking the time to share your review. We are sorry that the delivery did not go as smoothly as you would have hoped. Your order was delivered in 3 days. Automatic emails from GLS announce optimistic delivery dates without taking into account that the network is abnormally overloaded, and that there may be delays, as we explain on the site. When the delivery driver realizes that he won't be able to finish his round, GLS warns you and reschedules your parcel for delivery the following day.
It would therefore be difficult for him to warn you the day before that he won't make it the next day.
It would therefore be difficult for him to warn you the day before that he won't make it the next day.
2/5
★★☆☆☆
I received some candies that are not sellable.
Acheteur Vérifié
purchased on 07/06/2020
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Answer from
Bonbonrama
Hello and thank you for sharing your experience with us. I'm sorry that some products arrived damaged. I would like to remind you that we do not manufacture them, that we are wholesalers, and that we do not send confectionery if we find that it is damaged. Of course, we can't always see the defects because of the packaging, and above all, it's possible that some confectionery may deteriorate after being abnormally exposed to high temperatures during transport. But don't worry, our customer service team is here to find a solution. Just take the time to contact us by telephone on 04 69 96 63 36 or wait for us to get back to you within the day, if you have sent us an e-mail.
2/5
★★☆☆☆
The packaging of my order was poorly done crushed cardboard boxes and in the candy boxes there were empty packages or poorly glued.
Acheteur Vérifié
purchased on 14/05/2020
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Answer from
Bonbonrama
Thank you for taking the time to send us your feedback. We're sorry that your last order arrived damaged on its pallet. As you may have noticed from your previous orders, we do not send damaged or crushed cartons. Sometimes carriers stack pallets on top of each other to save space. If this is the case, and it has damaged the goods (and not just crushed the cartons, which are there to protect the goods), please let us know via our customer service department (call 04 69 96 63 36), which is there to deal with this kind of event. For empty or badly glued candy wrappers, we will pass on this remark to the manufacturers. If the number of defective products is abnormally high, you should also let us know by calling us.
3/5
★★★☆☆
I was delivered in rerard not of your faults, I await a refunding of the carriage costs.
Acheteur Vérifié
purchased on 10/05/2020
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3/5
★★★☆☆
VAT too expensive
Acheteur Vérifié
purchased on 07/05/2020
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Answer from
Bonbonrama
Thank you for taking the time to leave your review. We'll pass on your comment to the people who set the VAT rate, and get back to you... 😉
3/5
★★★☆☆
Inside the box arrived with no external damage: box "display" completely torn, tubo exploded!
Acheteur Vérifié
purchased on 05/03/2020
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Answer from
Bonbonrama
Thank you for taking the time to share your experience. We're sorry that despite all the effort we put into protecting items we know are fragile, some have arrived damaged. Please don't hesitate to let us know, so that we can correct the way we protect these sensitive items. Our customer service team, easily reachable by telephone on 04 69 96 63 36, is on hand to find a solution.
3/5
★★★☆☆
Defective candy packaging inside the parcel outside nothing to say
Acheteur Vérifié
purchased on 02/03/2020
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Answer from
Bonbonrama
Thank you for taking the time to share your experience. We're sorry that despite all the effort we put into protecting items we know are fragile, some have arrived damaged. Please don't hesitate to let us know, so that we can correct the way we protect these sensitive items. Our customer service team, easily reachable by telephone on 04 69 96 63 36, is on hand to find a solution.
3/5
★★★☆☆
Fast delivery, but the carrots were starting to look like compact puree and had lost their color...
Acheteur Vérifié
purchased on 22/10/2019
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3/5
★★★☆☆
I was not delivered to my address as requested. Luckily for me, the person who received the parcel knew me...
Acheteur Vérifié
purchased on 29/09/2019
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3/5
★★★☆☆
We are pleased with the speed of shipment, however all the bags of jelly beans were completely open. I had to pick up all the kilos of sweets in the box...Sincerely.
Acheteur Vérifié
purchased on 13/09/2019
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Answer from
Bonbonrama
Thank you for your comment. We have passed on the information so that the preparer can better protect these confectionery balls, which can easily loosen their bag when shaken during transport. Customer service will get in touch with you, but in the future, please don't hesitate to contact us to report this kind of incident.
2/5
★★☆☆☆
The fragrances do not match the internet quotes
Acheteur Vérifié
purchased on 27/07/2019
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Answer from
Bonbonrama
Hello and thank you for your feedback. You have purchased a batch of Brebion artisanal lollipops and indeed, in our description, we make a brief listing of the flavors present in the package. I'm sorry if any of the fragrances listed are not in the box. We've been selling these lollies on our website for several years now. We noted the different fragrances on the day we offered them for sale and since then we have never had any comments about the fragrances. Following your comment and after checking, we understand that the manufacturer can slightly modify the assortment from one box to another. We will therefore be more precise in the description and explain that the fragrances may vary at the manufacturer's discretion.
3/5
★★★☆☆
It's a bit old-fashioned, but functional.
Acheteur Vérifié
purchased on 16/06/2019
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2/5
★★☆☆☆
Enough to have the delivery date postponed every time !!!!
Acheteur Vérifié
purchased on 03/06/2019
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Answer from
Bonbonrama
Thank you for taking the trouble to let us know about the postponements you are experiencing with the carrier handling your area. We understand that you have to get organized to receive your parcel and that a postponement is unpleasant.
Your order was placed on 3/06 at 3pm, and therefore picked up by the carrier on 4/06. Delivery was made on 7/06. These are the advertised delivery times, even if it happens that you are delivered more quickly. But your dissatisfaction must surely relate to the carrier's initial messages, which tend to underestimate the delivery time. In fact, their automated system has difficulty in taking into account all the hazards associated with transport (e.g.: overloaded semi-trailer and therefore parcel blocked for 24 hours, or deliveryman with over 100 items to deliver who can't manage to do everything in his working day...). In any case, we'll pass on the information so that they can rectify this kind of problem. To avoid waiting at home, don't hesitate to opt for delivery to a relay point, for orders under 65 kg.
Your order was placed on 3/06 at 3pm, and therefore picked up by the carrier on 4/06. Delivery was made on 7/06. These are the advertised delivery times, even if it happens that you are delivered more quickly. But your dissatisfaction must surely relate to the carrier's initial messages, which tend to underestimate the delivery time. In fact, their automated system has difficulty in taking into account all the hazards associated with transport (e.g.: overloaded semi-trailer and therefore parcel blocked for 24 hours, or deliveryman with over 100 items to deliver who can't manage to do everything in his working day...). In any case, we'll pass on the information so that they can rectify this kind of problem. To avoid waiting at home, don't hesitate to opt for delivery to a relay point, for orders under 65 kg.
2/5
★★☆☆☆
The carrier gives the parcels to anyone
Acheteur Vérifié
purchased on 06/05/2019
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3/5
★★★☆☆
Satisfied overall, but I have 3 comments to make:
- the site displays prices exclusive of tax, which is not the case with its online counterparts, and which can be misleading, particularly in terms of price/product comparison - the shipping costs increase with the amount of the order, which is also not the case with its counterparts, who have a very reasonable contribution to costs - 1 pack of Floppy was open, and it's safe to assume that this was the case in the first place, because despite everything, the packaging was done with care (several small boxes in one large carton). The products we received were of high quality, and the order entry, payment and delivery went very smoothly.
Acheteur Vérifié
purchased on 09/04/2019
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Answer from
Bonbonrama
We would like to thank you for taking the time to share your opinion and your questions with us. We have noted your comments and will try to explain as best we can. We are wholesalers. We only sell in bulk packaging, and to professionals. Like all business-to-business wholesalers, we sell exclusive of VAT. The logic of the principle of VAT collection dictates that professionals should express themselves before tax. We haven't invented anything. What's more, it's clearly indicated on the home page, and before payment, that prices are exclusive of VAT. It's true that some sites express their prices as including VAT. But you've probably noticed that they're more expensive because you've chosen to order from us. That's normal, since they're aimed at private customers. On some of these sites, you can buy just 100 grams, or 1 bag of candy. For shipping costs, it's the same explanation. We're wholesalers. Our prices are low. The more you order, the heavier the goods to be shipped. Carriers charge by weight and distance. We've only asked you to make a contribution (for your parcel weighing over 23 kg, the €10.5 you've paid isn't enough to pay the carrier). We take care of a large part of this, and our contribution increases the more you order. Above a certain amount, we can take over the entire cost. Compared to other pro sites, we're pretty reasonable (our main competitor, who's no cheaper than us, offers transport for orders of 2,000 euros or more). As for your open bag of floppy, you're assuming wrong: our preparers can't take an open bag that spills out. With us, each reference is purchased in full pallets. This means they have several hundred bags at their disposal in perfect condition. If they see an open bag, they can choose another. The few bags that are torn at the depot are generally shared by the staff. On the other hand, even if a product is well-packaged and well-protected, it still suffers shocks and its contents, especially when they are "fluid" like chewing gum balls, fraizibus or floppy, for example, can move suddenly in its bag and force, from the inside, on the weld, opening it. We know it happens when a box is thrown on the floor during its journey by GLS hand between our depot and your store. But you're right, it's still our fault. We didn't know how to pack it so that it would stand up to all those shocks. Please call our sales department on 04 69 96 63 36. They will do their utmost to find a solution that might suit you.
3/5
★★★☆☆
Fine
Acheteur Vérifié
purchased on 24/03/2019
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3/5
★★★☆☆
I received my order but I had taken the lot of 12 box the worry I have a box that I opened the problem is that all bags are open in none closed but otherwise nothing to say for the package thank you very much I buy next time because I have your site soon
Acheteur Vérifié
purchased on 18/03/2019
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Answer from
Bonbonrama
Thank you for your feedback. We are very sorry that there was a defect in the manufacture of one of the Fini Boxes. We have indeed had other similar cases on one of the models and will pass the information on to the manufacturer, Fini. In future, don't hesitate to call our customer service department. You can reach us on 04 69 96 63 36 and we'll do our best to find a solution.
3/5
★★★☆☆
Varied site, but lacks clarity regarding the different products, however very responsive, and fast delivery.
Acheteur Vérifié
purchased on 13/03/2019
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2/5
★★☆☆☆
The site with professional staff and good advice with a lot of patience, however, damaged cartons, dirty packages, which stick so much that the expiration date is erased, 1 punctured, 1 with trace of blood on it, hair (or other) between the top and the inside (yet taped), trace of blood also in the 2 cartons, some large hearts badly formed (with holes so unusable for me), blueberries with many small pearls removed on it, dust on packages, I'm amazed! Photos taken, we don't really feel like using these candies, but I have no choice.
Acheteur Vérifié
purchased on 17/01/2019
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Answer from
Bonbonrama
Hello Mrs L. Thank you for your many comments. Here, we receive each reference from the factories in cartons, which are on pallets. So we have a lot of stock. We don't put torn bags in our parcels (torn bags are consumed by our employees' families), or erase the information printed on the back of the package (short or past best-before dates are indicated and cleared). Nor do we open the packets to leave hair in them, or to damage or deform the sweets. Indeed, we could ask Pierrot Gourmand or Fini why, in their 1.5 kg of hearts, there are a few with defects, or why some seeds have come loose from the blackberries. But we don't think you can expect candies paying less than 5 euros a kilo to be perfectly cut like a piece of goldsmith's work. So, sorry, but manufacturers, even Haribo and Lutti, slip us a few ugly candies in the packets, and we won't be able to take them back or compensate you! As for the red stains, there's a very good chance that they're red ink. As for the open bag, it could have torn during transport. In that case, we should have protected it even better so that it arrived intact. We're already trying to do this, but sometimes the transport conditions get the better of all our protection. The shocks received by the parcels explain why some outer packaging is "crumpled" and repeated rubbing erases certain ink inscriptions. Our customer service, as you kindly mentioned, is available to find a solution, in cases where Bonbonrama has its share of responsibility. Just let us know.
3/5
★★★☆☆
The order was received on January 3, i.e. almost 2 weeks after the order was placed
Acheteur Vérifié
purchased on 21/12/2018
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Answer from
Bonbonrama
Hello and thank you for your feedback. We're sorry for the abnormally long delay, because even with bank holidays, you should have received your parcel in 3 working days maximum, and not in 6 as was the case for you. In this festive season, even if all our orders were prepared and delivered to the carriers within the announced deadlines, the carriers did not meet their commitments. Our customer service department will contact you to offer you a credit note to apologize for this delay.
3/5
★★★☆☆
I have received the goods ordered but 5 out of 7 tins of caramel fudge were broken in the box. I would like to check with the delivery company or pack the parcels more correctly.
Acheteur Vérifié
purchased on 26/11/2018
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Answer from
Bonbonrama
Hello and thank you for your feedback. As you may have noticed, we do our best to protect our confectionery as much as possible, especially those with fragile packaging. But sometimes, in spite of our best efforts, shocks get the better of our protection. As for the fudge boxes, in view of your case, we're thinking of discontinuing parcel delivery. In any case, don't hesitate to contact us when this kind of situation arises. Our customer service team can be reached by telephone on 04 69 96 63 36. They'll be in touch with you shortly.
3/5
★★★☆☆
Bonbonrama does its utmost to protect its deliveries by over-wrapping them in cardboard, which in my opinion is a deplorable source of pollution given the quantity of plastic stickers used for 1 single customer! This is all the more true given that the products inside were no better protected, as I still had 2 bags ripped open, and 1 opened, which seems enormous to me (unverifiable upon arrival of the parcel, which seemed to be in good condition). Could you at least reconsider the tights and use scotch tape and paper shock absorbers? It works very well and you'll make a considerable saving! Otherwise, delivery is impeccable and processing times normal.
Acheteur Vérifié
purchased on 19/11/2018
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Answer from
Bonbonrama
Hello and thank you for sharing your opinion. Indeed, we do our utmost to protect our products because, as you may unfortunately have realized, transport conditions are sometimes very harsh for our parcels. We're sorry about your open bags. If the goods are unfit for consumption or resale because of their torn packaging, please do not hesitate to contact us to find a solution. In response to your interesting comments, we have already tested paper protections and they were not effective. The cardboard boxes we use to compartmentalize our parcels are recycled cardboard boxes in which manufacturers ship their products to us. We recycle! As for the scotch tape, even paper scotch tape contains solvents. To close the cartons, which often weigh more than 20 kg, we haven't found anything better yet. But we're sensitive to the need to preserve our planet, and we're listening to your comments. We will be attentive to the most ecological packaging solutions if they enable us to remain competitive and efficient.
3/5
★★★☆☆
3 times a broken can or an open bag
Acheteur Vérifié
purchased on 04/11/2018
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Answer from
Bonbonrama
We apologize for the 3 packages that opened or broke in transit. As you may have noticed from the many orders you have placed with us, we take great care in packing our goods, but despite this, the sometimes brutal conditions in which they are handled can still break our protection. In such cases, please let us know so that we can find a solution if any merchandise is lost, and above all, so that we can provide even better protection next time for products with sensitive packaging.
3/5
★★★☆☆
I did not receive all my order
Acheteur Vérifié
purchased on 07/10/2018
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Answer from
Bonbonrama
Hello. We're sorry that your order is missing an item. However, if you notice an error during the preparation of your order (or any other problem related to it), please contact us by e-mail or telephone. We'll get back to you and try to find a solution. But if we're not informed, there's not much we can do to try and put things right.
3/5
★★★☆☆
Wide selection. Fast delivery. One plexi box sent cracked but partly compensated, one parcel of marshmallow mushrooms received open.
Acheteur Vérifié
purchased on 18/08/2018
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Answer from
Bonbonrama
We apologize for the cracked display stand, which has been compensated. We try to protect as much as possible the items we ship by GLS. But sometimes, the treatment received by some boxes is such that our protections are not enough. We'll try to add more protection for our next Plexiglas display shipments. Or maybe we'll just ship them on pallets.
As for the open mushroom package, we could have the same explanation, but we didn't charge for it on your order. Either you didn't buy them from us, or the preparer made a mistake and you got them for free.
As for the open mushroom package, we could have the same explanation, but we didn't charge for it on your order. Either you didn't buy them from us, or the preparer made a mistake and you got them for free.
3/5
★★★☆☆
The boxes were collapsed The 3 kg container should be much stronger as the miniatures were scattered throughout the package
Acheteur Vérifié
purchased on 10/08/2018
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Answer from
Bonbonrama
Hello and thank you for letting us know about this problem. These mini chocolates are packaged and sold in a plastic box. We cannot modify this packaging as it is the manufacturer's choice. We're sorry about this. However, we can try to protect them even better next time. If you have products that are unsaleable or consumable, please contact our customer service department on 04 69 96 63 36.