/10
★★★★★
based on 1234 reviews published
★★★★★
based on 1234 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
It was for a gift, the recipient received the bill...too bad!
Sébastien M.
purchased on 23/01/2025
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2
/5
★★☆☆☆
Out of a total order of €66, a BIC pen arrived broken and a notebook with a cover in poor condition. Unworthy of a store bearing the colors of the Élysée Palace.
Tanguy P.
purchased on 10/12/2024
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3
/5
★★★☆☆
One of the corners of the box for the "Automatic Watch - Élysée X" was 'sunken' (I went to Maison Élysée to buy another one, keeping the problem one for myself (I was of course offered an exchange or refund online, but the delivery and return times are too long to give this watch as a gift). The 2nd item, "Manchette Palmes Georgette", arrived in perfect condition, but I was thinking of buying the complementary "Cuirs", "Rouge/Argent & Bleu/Blanc", that I had put on alert (both unavailable at the time), but they are still unavailable online and at the "Maison Élysée" Boutique, the "coup de coeur" gift I wanted to make has become a flop ... ... .
Patrick V.
purchased on 25/11/2024
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3
/5
★★★☆☆
Items received perfect as well as your customer care. The problem is with the postal service. I had to ask for an investigation to find out where the tracked letter was. I finally received it on December 4. Fortunately, I take into account their inefficiency when ordering. Would it be possible for you to offer different delivery service providers? Thank you very much. Sincerely
Florence F.
purchased on 23/11/2024
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2
/5
★★☆☆☆
Disappointed
Benoit G.
purchased on 18/11/2024
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3
/5
★★★☆☆
Disappointed by the shipping: item put in a box without packaging and no personalization During my previous orders a special care was taken at this stage.
Catherine B.
purchased on 17/11/2024
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2
/5
★★☆☆☆
2 products were damaged in the packaging. Disappointed.
Eric H.
purchased on 01/11/2024
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2
/5
★★☆☆☆
Given the price of the pen, I expected it to be numbered, since it's a limited edition. And that it would come with a certificate of authenticity.
Gwénaëlle B.
purchased on 22/09/2024
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2
/5
★★☆☆☆
I find the shipping costs excessive for 2 pencils
Martine D.
purchased on 22/08/2024
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2
/5
★★☆☆☆
The delay is too long. I received my parcel 10 days later.
Toufaik K.
purchased on 20/08/2024
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3
/5
★★★☆☆
Excellent contact with the store. However, no service with Colissimo. Tedious tracking and delayed delivery. You should suggest a more reliable delivery service.
Leopold F.
purchased on 11/08/2024
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3
/5
★★★☆☆
Long delivery time for this purchase (given to Mondial Relay on 27/07 but only available in relay points on 03/08). Satisfied despite everything, the products were well packaged and met my expectations.
Didier R.
purchased on 24/07/2024
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3
/5
★★★☆☆
I would have liked to buy the ballpoint pen at the Galeries Lafayette store. It would have saved me paying more in postage than the item itself, but it's not on sale at Galeries Lafayette.
Catherine L.
purchased on 18/07/2024
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3
/5
★★★☆☆
15 days to receive a parcel is unacceptable. Amazon delivers D+1
Jacqueline J.
purchased on 26/05/2024
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3
/5
★★★☆☆
Pauvre qualité de l’article en simili cuir. A l’image du pays, hélas.
Jean-claude G.
purchased on 31/05/2024
3
/5
★★★☆☆
The items are all very good but we were extremely disappointed to find that one item was missing from the parcel. Following our complaint email, this item was sent to us a few days later, but it was missing on the "D" day for my son's birthday party.
Yoan M.
purchased on 04/04/2024
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3
/5
★★★☆☆
Good.
David C.
purchased on 18/03/2024
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3
/5
★★★☆☆
An excellent product that I use regularly, but the refills no longer exist.
David G.
purchased on 06/02/2024
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3
/5
★★★☆☆
It's a pity that the president's photo was omitted from the parcel.
Brigitte D.
purchased on 20/12/2023
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3
/5
★★★☆☆
One box is slightly damaged, good In addition, I think there should be as many President's cards as there are products because to offer it is really a plus (or have the choice when ordering)
Gerald T.
purchased on 18/12/2023
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3
/5
★★★☆☆
The articles are fine but the packaging of the items really leaves something to be desired - average kraft paper, especially as I'd had feedback on the shipments - perhaps you were overwhelmed by the orders......but no excuses.
Veronique V.
purchased on 09/12/2023
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2
/5
★★☆☆☆
No box, not great as a gift, just wrapped in plastic, presentation needs to be improved
Olivier G.
purchased on 08/12/2023
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3
/5
★★★☆☆
Too bad, I thought I would have at least one gift wrap for the items I requested and ordered.
Ronald I.
purchased on 03/12/2023
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3
/5
★★★☆☆
I've ordered from your site before and the packaging was much neater than the one I received for this parcel ... it's a shame, especially when you're talking about prestige.
Sophie H.
purchased on 03/12/2023
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3
/5
★★★☆☆
👍
Linda M.
purchased on 04/12/2023
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3
/5
★★★☆☆
I bought wine glasses but I am disappointed because they are very thick and therefore not possible to drink wine these glasses have no finesse
Marianne V.
purchased on 06/12/2023
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2
/5
★★☆☆☆
Long delay, no news before 1 re-launch. No gift bag, and strange stain on watch. Possible return
Helene M.
purchased on 14/10/2023
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3
/5
★★★☆☆
It's just that the parcel didn't arrive on the date indicated and I would have liked to have been informed of the delay. Having said that, I really appreciate the boutique's articles, which I buy a lot in situ, I find them very beautiful and of good quality.
Nadia L.
purchased on 17/10/2023
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3
/5
★★★☆☆
I had asked for a gift pack or a gift bag but nothing just delivered in a cardboard box.
Patrick D.
purchased on 28/11/2023
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2
/5
★★☆☆☆
The jewel was delivered in a plastic bag, whereas Georgette jewels are normally delivered in a box. You could at least have put it in an "Élysées" bag.
Geraldine M.
purchased on 21/11/2023
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Answer from Boutique Élysée – Présidence de la République
We apologize for the error in preparing your order. From now on, all our jewels are prepared in boxed sets.